This company is absolutely unprofessional. I received an unwanted visit from this company and was wrongfully charged.
I signed up with an outside sales rep who had my first service completed at no cost when he venomed me back the initial cost for the service. The original issue is I already have a pest control company until Q3 2026. He made sure that the initial visit wouldn't cost me which it didn't after sending me the Venmo amount.
He told me to call Black Knight Pest Control to push back my 30 day follow up appt since that was not needed due to my current company still servicing me. I spoke to a representative on April 8 to push back my follow up until my Q3 service would start in September. They said would make the changes.
The follow up appointment still happened, and it happened the same day as my current provider came to my house on 5/15. I was charged the full amount which is what I was trying to avoid along with being told by the sales rep and customer service rep this wouldn't happen. Why would I have 2 pest control companies I'm paying for at the same time?
After explaining this to the customer service rep last week, I was told I would be reached out by another customer service rep to handle the issue which hasn't happened.
This is extremely frustrating and was hoping they would make it right for the customer. I shouldn't be charged for a visit I already called to avoid and was confirmed wouldn't happen.
I was told multiple times I have someone reach out to me but still haven't. This incident happened almost a month ago. I usually don't write reviews, but I have no other choice but to do this and hopefully get someone to reach back. read more