This was my first time to Superior Auto Clinic after making an appointment just over a week ago…read more It's always a good sign, to me, when a place is booked up. It means there are return customers and full schedules of happy clients. The ratings really speak for themselves, too. I shopped around a LOT before making an appointment, reading and rereading reviews of places hoping to not be swindled. And I have to say: I'm an unpaid, unaffiliated, VERY opinionated human and all I could think was how much I look forward to writing a review of Superior Auto.
What an incredibly thoughtful, thorough crew this place has! I was blown away by how kind and courteous the gentlemen at the front were to all who entered the (very busy) place. They got me an ride to my house and from it to pick up my car without any wait time at all. It was a great experience from building entry to final exit! While performing my usual maintenance, they came across things (desperately) needing fixing/updates. They offered me fixes at very modest, honest rates for parts and hardly anything for labor. I didn't feel cheated. I didn't feel like I had no clue what was happening. They priced it all out and sent it to me electronically so I could think through it with no pressure. I was happy to have everything fixed that needed fixing and they got to work on it as soon as I electronically signed. I spent my day with my family doing what I wanted and didn't feel like this appointment, or the communication to the shop, made even the slightest dent in my day. I am so impressed. They worked quickly and got my car done long before I picked it up and they literally smiled during each interaction.
One thing I look for in businesses is how people talk once a customer leaves the building. Every time a patron exited the building, the fellas at the counter had something kind to say about the customers, as if they were all family. They greeted every person who entered the shop by name. Literally EVERY person. The Uber driver, their return clients, even me! They laughed at work-appropriate jokes (read: kids and women won't feel weird here) and had a warm atmosphere where I wouldn't have minded waiting, if I hadn't plans with my family. They host a coffee and tea bar for those waiting and it just felt...nice. When I went to check-out, they had tap to pay for iPhones and credit cards. None of the old school paper slide machines and grungy shop insides. It was all modern, updated, and clean.
This might be the first time I've ever felt comfortable at any kind of auto center in my life, as a 35-year-old, tired mom. The best part: when they asked if I had any other concerns prior to fixing my car up, I mentioned an odd stuttering my brakes do when I brake hard. They knew exactly what it was AND explained it to me. I asked if they could fix it, no mention of cost, just "take my money, I want it fixed" and they actually suggested I wait to fix it to save money. They explained it would be safe to do so and what signs to look for when/if it's time to take it back to the shop. They also reassured me it would likely be fine until the next oil change. They SAVED me money. I was prepared to drop hundreds of dollars for auto fixes (I run my cars terribly, so I'm used to big price tags) but this shop actually stopped me from overspending. Never. In. My. LIFE! Have I ever had that experience.
I will trust these humans for the rest of my time as an automobile owner. Big, strong, HUGE recommendation from a totally random stranger for Superior Auto Clinic. I'd have my kids take their cars there. THAT'S how trustworthy I feel they are. Well done, guys. Thank you for being so kind and respectful. There aren't many places like this anymore!
