I used to love this place- the food was always excellent, the staff were super friendly... I'm not sure where it really went wrong. The past few times I've been there I've noticed a serious decline in both service and food, but I thought I'd give it one last shot yesterday and take my mom to breakfast, since it was always our favorite place. Our experience was so awful, I had to write a post. We went in for a very late breakfast yesterday around 1pm, and the place was about half empty. After taking over 20 minutes just to get our drinks, which was incredibly unusual especially since the place was no where near packed, we were finally able to place our orders- ham and cheese omelet for my mom, biscuits and gravy for me, and a pastry to split. After half an hour of waiting on our food, and trying desperately to find our waitress so we could get a drink refill, our food showed up, and it was clear it'd been sitting a long while. My gravy had started to not only congeal, but had formed a skin on top of it, and was completely cold to the touch. However it was my mom's omelet that took the cake- I kept watching her after she took her first bite and looked like she was going to throw up, yet champ that she is she tried to take 2 more bites before turning a little green and just pushing the whole thing away. The woman has never been a picky eater in her life (heaven knows she suffered through enough of my concoctions during my teenage 'I'm a chef' phase), so I finally reached over to take a bite, and about lost my breakfast- they tasted like rotten milk. After trying unsuccessfully to find my waitress (who had still never returned to so much as fill our drinks or bring us the pastry, and we were now going on an hour without seeing her), I finally grabbed another waiter and told him our dilemma with the rotten omelet. He asked what we wanted to do, and my mom, who had clearly lost her appetite, asked to just have it taken off our bill, as it'd taken us far longer to eat than we thought, and we had to go. He rushed off and pulled our waitress out of the kitchen, who then came over and asked us what was going on. I explained the situation again, and asked to just have it taken off our check so we could go. She told me "but they're already making a new one!"... which we a) Had NOT asked for, and in fact asked the opposite, and b) why come over and ask us what's wrong if you already know? My mom was honest to god ill at this point, and I told the waitress there was no way we were eating more eggs after that, which I told the waiter before, as well as the fact that we were in a hurry and needed to go. She turned around and stomped off, returning minutes later (STILL without drinks, even though I'd asked for a refill before she left) with a to go box of the omelet that we did not want. I reiterated that we didn't want the omelet and just wanted it taken off our bill, as well as the pastry since that had never showed up either- she turned around and stomped off again, returning with a pastry in a box, as well as our check, then turned around and left. When we walked up to pay, I mentioned to the girl behind the counter that I didn't want to pay for the omelet and briefly told her what happened, but no luck- she just gave me a blank stare and said she didn't know where the manager was. At this point I gave up- we'd now been trapped in that restaurant over an hour and a half, my mom was ill, and we were incredibly late. I paid the tab, wrote "bad food and worse service" on the check, and left. To make matters worse, I should have thrown the omelet away as we walked out but I couldn't find a trash can, so I put both food boxes in the back seat- my fiance found it as soon as I got home 20 minutes later (thinking it was for him since it was an uneaten meal), drowned the omelet in Tabasco and ketchup before tasting it, and ended up with a god awful bout of food poisoning. After that fiasco I will NEVER return, and have made sure to tell family and friends about our experience, since they all live in the area. Such a disappointment. read more

Our experience in the past had been good. The staff had always been friendly and the food good. This visit will be our last for a while. Our server practically threw our food at us so she could rush off to another table. Never came back for a drink refill and then abandoned us all together because they have a party of 20 that comes in that the manager forgot about. The manager have the big party free bear claws and was fawning all over this party, meanwhile the small parties....nothing. read more

Great food at great prices. Portions are huge and service is awesome! Michael was so accommodating and hilarious. He was entertaining and on top of everything! read more

Our kitchen is in the process of being remodeled and we have been going out for dinner almost every night for the past several weeks. We lot going to the Bear Diner. All the Servers are fantastic. Tonight we were greeted by Sandy, the hostess, and she is such a delight! I just had to give her a hug, because every time we come in she is there to greet us and we feel like we are family. Thank you everyone at the Bear Diner you are always so welcoming. read more

I took my wife, two adult daughters and two grandchildren to dinner here on a Friday night. Although we had to wait a while for our food, the server and the manager both came by to assure us that our order was coming soon. The server who is named Tim got our order right even though he was dealing with people who ask a lot of questions while wrestling with small children. I was impressed with the server as much as the food. Portions were generous and prepared to our specifications. I'll be coming back. read more

I thought this place was a good change from the usual pace. The service was good. The portions are large and the food is really good. The only reason I gave it a four star is because of the wait. It seemed like we waited a while for our food even though there were only about three other groups there. But not long enough to get me upset which is good. read more

This is very near my home, so I had high hopes. The decor is catchy, the kind of place you hope would be good. But after about four bad experiences we decided never again. The last time I sat for over 20 minutes without being waited on before I got up and walked out. The food is very uninspiring, the place is low, low average at best. There are so many much better places to go to I'll never bother again.We gave it a fair chance. read more

This place has gone down down down. We used to dine there weekly. Smaller portions and hot turkey sandwich that is no longer oven baked. Sometimes you get fries instead of mashed potatoes. Not sure why the food quality has gone down but it is no longer a recommend. read more

Breakfast is good here. Came for dinner. My chicken bacon club came with raw bacon. The chicken was all fatty pieces. My son ordered the Mac and cheese it was overcooked and crunchy. The waitress never stayed to find out how things were. Not coming back!!! read more

I usually go into black bear once every two or three months. Tonight I went in because I was craving a chocolate malt. We showed up about 45 minutes before close, which I thought would be early enough to not be an annoyance. Maybe it wasn't. Our server showed up and the first thing she said was, "Sorry, I have chocolate chips in my mouth." Not the most professional, but whatever. My family and I ordered our malts and I ordered some garlic cheese fries for the table. 15 minutes later our server, CJ, came and told us that she had already made them but there wasn't any malt powder. That was a huge disapointment. It was pretty much the only reason I came. I polled the table and everyone else seemed to be fine just having a shake instead. I decided to not be difficult and went along with it. They brought out the shakes first, and then the fries. We were very surprised when we lifted a few of the fries and found 70% of the plate's garlic all clumped together in the center. It was as if they took an ice cream of minced garlic from a jar and plopped it into the center of the fries and then just hid it under the cheese. It was pretty gross. It wasn't my best black bear experience. But worst of all. I just felt like my server didn't care about us at all. I don't know what it was but none of us felt like we were very taken care of. I think CJ was just worried about her chocolate chips more than us. Sometimes I suspect that since I am a young 26 and with my two younger brothers that people think I am not going to leave a descent tip. I wonder if she thought this about us. I always leave at least 20% with a $5 min just because I don't want to prove people right. I'm awful like that. Although with this particular instance it was hard for me to leave a $5 tip, even though I did, because I just felt like our server was doing an awful job. Anyway, next time I'm looking for a malt I will probably just go to dairy queen. read more

I went with family to this black bear diner after going on a hike. Compared to the West Jordan Black Bear Diner, I give this one out of five stars. The service was absolutely horrible and the waitress didn't know what she was doing and had to get help from another waiter. The waiter was even worse, loud, and obnoxious and spoke to us in a really raised voice that made us all feel uncomfortable. Not only that, but he messed up on our ticket more than 5 times and we were being overcharged for food that we didn't order. Also, their food portions, specifically their pancakes, are extremely smaller than the West Jordan location. I still like Black Bear Diner, but the service I experienced at the Sandy location was definitely the worst I've had in a long time. I don't recommend this diner and definitely won't be coming back. Thank you, Sandy Black Bear Diner, for allowing me to recognize how outstanding the West Jordan customer service is compared to yours. read more

Just went to this location. We are big fans of black bear diner. This one was great. I got the chicken fried steak breakfast and it filled me up. Wife got an omelet. Both great. Neil was our waiter and he was outstanding. Very helpful, very kind, very quick service, very down to earth and easy to talk to. We were very happy with our experience there today. We will be back read more

Our food was excellent and the portions of food are more than enough ! Our waiters name was Neil and he went above and beyond in accommodating our needs. Great service, great prices and great food. I highly recommend it ! read more

Had the Bears choice breakfast. It was delicious! The sweet cream pancakes are great. Would definitely come back.

Do Not Go. They changed my tip amount and when I notified the manager, he did nothing. Now, I don't trust going back to the Sandy location again. read more

Jake Is a horrible waiter and was telling us that he was busy handmaking our milkshakes and didn't take our order for 45 minutes after. He tried to talk us to leave. He came to our table and said they were low staffed and we should probably leave. I'm here with seven people and after we were here an hour he tells us we could leave. He us horrible and should be fired! read more

Pancakes on both my wife's and my order inedible. My second order was for eggs instead and they were seriously undercooked and home fries had crunchy potatoes (undercooked as well). Manager still presented me with a $17 bill. read more

Black Bear Diner Is A great Family restaurant with a warm and welcoming home-y feel. The food here though, is the best! There is, without a doubt, something for everyone on Black Bear's menu. Whether its a steak, a sandwich, fish, or just a salad, all the meal's are great! The staff there is also a great defining factor of Black Bear Diner's unique dining experience. All the members of the staff are kind, welcoming, and just plain entertaining, so remember to tip them well when you go! read more

Love the food, amazing ribs!!! Last time I went for breakfast the pancakes were amazing, but then I tried the ribs, ever since then i have ribs for breakfast... Pancakes are still awesome, but i cant stop thinking about the ribs... All this is thanks to the awesome waitress we had that recomended the ribs when i was about to order a turkey burger, im so glad i didn't.... check it out the portions are huge and it feeels like momma just cook it for you... I dont know how they do it but I love it.... read more

Went there with a friend and had a very good experience. He had breakfast, and I had a sandwich and both came out at the same time, cooked perfectly. And the fries were super fresh. It was busy and it took a long time to get drink refills, but other than that the service was good. we will go back. read more

BBD was a good place to eat. Big portions if you want. The server was very quick and attentive.

Delicious breakfast and friendly service! Large enough portions to share. The food is freshly made so it does take a bit longer than other places but well worth the wait. We're there nearly every Sunday morning and always ask for Daveo, he's good. read more

as usual ordered an omelet with country potatoes, omelet was lukewarm - potatoes cold complained on-line months ago thought I'd try it again - same old thing .Obviously the cooks don't care and neither does management. Adios to the Black Bear Diner. read more

Our party of 12 had a great time at Black Bear Diner. Thank you Kylee for such great service! You are a sweetheart!

Used to eat there quite often. They have a few very good servers but most are obnoxious and pushey rude. Ever time they are out of something on their menu. Who ever does their ordering needs a different job. The other night at 6:00pm they were out of lettuce, large drink cups. They seem to always be out of different things on their menu. To bad could be a goof restaurant. Also their reseptionists are loud like always yelling at you. Could be the awful music they play. read more

Went there for breakfast to celebrate my son's 16th birthday. My wife's food did not come with my food and my kids. We were told it was forgotten and it would be a priority and be made before anyone else's food. That was not true as numerous people around us continued to get their food over the next 20 minutes. My wife's food finally came any all three of my kids had finished eating as I waited to eat. I then informed the server we were not paying for hers. She then got permission to remove it from the bill but no manager or anyone else came by to apoligize. Ruined our whole experience. Was our first and last time there. read more

Had breakfast at Black Bear Diner with some family, and friends. The food was amazing it reminded me of my grandmothers cooking. The portions were more than generous, and the customer service was on point. We will definitely be adding to our list of favorites. read more

I have worked as a waitress/cook in restaurants for over 14 years so I'm not quick to complain. It's hard work. My husband and I stopped in for breakfast. I ordered Heavos Rancheros and my hsb ordered steak and eggs. My beans were stone cold, potatoes barely warm with huge spots of salt. I told the waitress who was very accomodating and she took it back to the kitchen. I said I'm not interested in a micro reheat. She came back and said they were remaking it. I got the same plate back because I had put pepper on the potatoes and it was still there when she returned. The pork was horrible. I was actually sick when I got home from what little I ate. My husband couldn't eat his steak and believe me he loves steak. He said it tasted old. Very pricey too. I think I have sent food back 3 times in my 50+ years. This was possibly the worst food I've ever had. It's a shame, the restaurant is cute. read more

My 18 year old grandson and I ate at the Black Bear Diner in Sandy tonight. I think it is now my favorite restaurant in Utah. We both were more than satisfied with the food. We ordered onion rings as an appetizer. We both thought these were the best onion rings we had ever had. It was $5.99 I believe and there was a lot--at least 10 big onion rings. My grandson had the chicken noodle soup which he thought was fantastic--I tasted it and agreed. I had bacon, scrambled eggs and strip cut hash browns with one pancake. I loved the hash browns and bacon. The scrambled eggs tasted good but were a little bit overdone to my taste. The pancake was really good but I didn't really think the maple syrup was that good--I am used to pure maple syrup. The cornbread muffin that my grandson had was really good. He loved the french fries. But he ordered the roast beef which neither of us cared for that much. All in all, we were very satisfied. We also asked for a pint of chicken noodle soup to take home which the waiter arranged for even though they normally don't do that. My bill was $38 and I left a big tip for the excellent male waiter we had. He was always there to refill my water, remembered to give me extra ice and brought lemon. He was very attentive and friendly. I wish I remembered his name but I am not good at remembering names. I will definitely look come back when I am in the area and look for others when we travel. Also, they serve breakfast all day which I love. read more

We only discovered Black Bear Diner in the last few weeks and this was our third visit. The two previous visits were very good so this was fast becoming our favorite new spot. That is until tonight. We were seated fairly quickly for a friday night but the hostess didn't say anything to us after calling our name from the wait list. She threw down two menus and scurried away. Normally we should have been asked if this table was alright and that our waiter would be with us in a minute. Nothing. Just led us to the table in silence and then left. We could see that the diner was really bustling with all of the tables filled. 3 waitresses worked our end of the section. We waited about 15 minutes before anyone brought us water or acknowledged us. A hurried waitress finally stopped to take our order. At this point it really wasn't a problem. I could see that they were all running around working hard and I was enjoying a nice visit with my husband. Our food came our fairly quickly but this is where things started going wrong. I had ordered the Tri Tip Combo with shrimp. Instead of the steamed veggies I ordered they brought me a baked potato to go along with my mash potatoes. Who would order two sides of potatoes? Then it seemed like the waitress were too rushed to stop by our table to fix that problem. Once we flagged someone down, the brought out the veggies. OK, still I am just going with the flow. Then I bite into my Tri Tip and it is like a leather shoe. I had ordered it medium rare. Now I will give the waitress a break because with the noise in the restuarant, she could have misheard me and thought I said "medium well." That's the only reason I can think of for that. Again, it was near impossible to flag anyone down. I told my husband that it really was fine but it was turning into a comedy of errors at this point. But the highlight of the entire evening happened when I took a big bite of my Tri Tip and pulled out a long blonde hair from my mouth!!! Yak! I am still quesy and no I am not blonde! At this point I was seriously ready to throw up and was done giving them the benefit of the doubt. A manager was called over and looked me up and down like I had placed my own hair in my food like I was trying to get away with something. It was obviously not my hair so he leans over and whispers that he is going to comp our meal. Really? Yeah like I was going to pay for it anyway. He took our plates and headed off at which time we got up and walked out the front door. I had such high hopes for this place too. It will take me a long time before I ever go back. I draw the line at hair. read more

Absolutely the worst breakfast experience ever! Our server did NOT want to be there ... worst service and attitude ever! When he finally brought us our drinks, he didn't know if the soda he brought to our diabetic son inlaw was diet or not ... told him to taste it to find out. NOT AN ACCEPTABLE RESPONSE! Turns out it was NOT diet. There were no utensils at our table and our food got cold while we waited for them. My husband's biscuit did not arrive with the rest of our food and the server said he'd bring it right out. It finally arrived when we were almost done eating. I was never offered a refill on my coffee. My son inlaw approached the manager and told him that we were VERY dissatisfied with our server. Instead of doing anything to resolve the issues, he sent the server to our table to ask what our problem was. We gave him some constructive criticism and all he did was make excuses. The manager should have handled the situation directly and at least given us a discount. We will NEVER return to this restaurant! read more