This was my first visit to Cracker Barrel in many years. It did not disappoint! The food was all really good and reasonably priced. I was super excited about the variety and uniqueness of items on the menu. We got powdered donut holes before our breakfast that were really delicious. Our server was very nice and attentive. I am a sucker for the Cracker Barrel vibe, too. The "old country" feel is fun to me. We had a great time wandering around the store; my son was living his best life looking at all the toys and candy. We'll definitely be back! read more

**Subject: Disappointing birthday lunch at West Valley, and a second bad visit** My family went to your West Valley location for lunch to celebrate my 43rd birthday and to redeem a $20 gift card I was given after a poor experience on a previous visit. It was meant to be a joyous occasion. Unfortunately, this visit was no better. **Slow service.** After we ordered, our food took a very long time to arrive. We had two young children with us, and I'd hoped the kitchen would prioritize their meals. By the time the food came out, my two-year-old was nearly ready for a nap, which made getting him to eat difficult. **Food quality.** My mother ordered the hamburger steak, expecting a tender, loosely formed patty. What she got was the same firmly pressed beef used for the burgers. It was dry and unpleasant, enough that she commented on it afterward, which she rarely does. That shouldn't have happened, since she ordered it medium. My burger patty was also dry and overcooked. The cheese, bacon, and sauce were the only reason it was edible. My wife ordered the Saturday special. She said the flavor was good, but the chicken was dry, and both sides arrived cold. She didn't mention it at the table, and I understand why. A cold side would likely just go in the microwave, and if I wanted microwaved food, I'd eat at home. **The ice cream.** We ordered one child's ice cream. Because the food took so long, we planned to cancel it. When my wife mentioned this to our server, she quickly brought out two. We had only ordered one, and our toddler was already melting down, so one went to waste. We were still charged for both. It's a small amount, but it was one more frustration on top of the rest. **Checkout and the disappearing server.** Because I was redeeming the gift card, I needed to check out at the register. I left my family at the table early to beat the wait and still didn't, since there was only one cashier and the line moved slowly. While I was paying, our server left the restaurant without telling my family. My wife sat at the table for quite a while, intending to ask for a bag for our leftovers. We also wanted to ask for to-go cups for our drinks, which weren't empty. We never saw our server again, and no other staff stopped to help. When I asked the hostess about a bag, she said the only place to get one was from the cashier. I didn't want to get back in line, so I reached over and grabbed one myself. Customers shouldn't have to do that. **Bottom line.** My family used to look forward to going to Cracker Barrel. Our last two visits have been abysmal, and I honestly don't expect to return. read more

Met friends for breakfast and we weren't disappointed! Service was good coffee and water were refilled which is important to me. Our breakfast was delivered as ordered - served hot and everyone's eggs cooked to perfection. Food is good menu has many different offerings and we all got exactly what we wanted. A good location with plenty of parking and the service stellar read more

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Our group of about 10 guys eat breakfast at various restaurants around the valley. We ate once at Cracker and found that compared to other restaurants their food and service is very poor. Two of us are from the south so we were interested in testing the grits. Unfortunately, they were like watery soup. My buddy complained to the manager who just shrugged his shoulders and walked off. The link sausage was tiny and the eggs were all hard, not over easy as we ordered. Coffee was barely warm, not hot. Had to ask for a glass of water. We've stricken cracker from our list. read more

We stopped into Cracker Barrel for an easy breakfast this morning. It was super busy but we were able to get sat right away. I had to pull my friend away from the gift shop. Of course after our meal we were going to have to check everything out. Kayley took care of us today. She got coffee and sweet tea started for us. We were waiting for my friend's daughter to pop up. Kayley was patient with us a we were waiting. After our last part of our party showed up, we got food started, drinks topped off and hung out while food was being prepared. For breakfast today I got the Old Timers breakfast. And boy it looked great! My eggs were cooked perfectly, over medium. My bacon was nice and crispy. My hashbrowns were golden brown but on the colder side. It would have been not to have them on the warmer side. I was given two biscuits and a huge helping of country gravy. My favorite will always be country gravy on top of my hashbrowns. After breakfast we went and checked out the gift shop. I love all the Christmas decor everywhere. I appreciate that they have a little bit of everything here. I bought my husband a really nice camo sweatshirt and I got a nice U of U sweatshirt as a souvenir. You can never go wrong with Cracker Barrel. Food is always consistent and the gist shop is always fun to check out. Kayley food a great job taking care of us today. It was a great time at Cracker Barrel today. read more

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Cracker Barrel never gets old, their steak is so delicious steak hash brown casserole , and their pancakes I have no words. One thing I've seen in every Cracker Barrel is that they take forever to get your meal, but, oh well, I choose to come here for what I love to eat.. read more

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I have no idea this place was still open. Heard from a coworker and decided to give it a try and honestly it was pretty good. I got the hash brown casserole and it was perfect, food too a while but I played the peg game and got entertained.. Service was fabulous, food was good, and I love the decoration and the store at the entrance.. I'll add it on my places to go. Food took a while so 9/10 read more

Cracker Barrel Old Country Store - Hashbrown Casserole - Southern Near Me - West Valley, Utah

As always, Cracker Barrel continues to astound on a consistent basis. No matter the city, no matter the occasion, I can always find a great meal served by competent and attentive folks in an environment that just feels like home. I finally tried the Biscuit Benny here and I'm wondering why it never crossed the table before now. That's one fire dish that gives the traditional two or three egg breakfast a run for its money. I guess it's because I tend to stay away from Benedicts like I tend to stay away from Omlettes. It's just usually not what I want. But this is one of the memorable ones. The double chocolate fudge coca-cola cake is something that will never go out of style. It will never die, it will never surrender; it will just keep coming back with every meal eaten here like The Terminator. I will always love Cracker Barrel and the Crack will always love and take care of everyone who comes through its doors. read more

Cracker Barrel Old Country Store - Let's take a ride Run with the dogs tonight Biscuit Benny from #CrackerBarrelWestValley - Southern Near Me - West Valley, Utah

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The wait to be seated was over 10 minutes. No one came yo the hostess desk at all. The front cashiers did not offer help although there were 3 persons standing there. I was seated and attended by the only waitress for that area. She did her best to serve every customer in a timely manner. I asked for waffles and they were all out of waffles. My food was not the quality I expected from Cracker Barrel. The waitress did serve me with a delay on bringing other items I requested. Another waitress happened to walk by. As w called for her she quickly said she could not help and I had to wait for my waitress to bring the check. I again waited longer. The restaurant seems poorly run with little staff to serve the needs of the customer base. I will definitely not return to this location. Managers need extra training to provide better service read more

Early morning breakfast meet led me to Cracker Barrel. It was a packed house. I loved that they seated us without our whole party being there. This made for an easy walk in experience. The hot chocolate was delicious, dark chocolate with whipped topping. The old timer's breakfast was huge! Great portions all around. Eggs, bacon, breakfast casserole and biscuits and gravy were all part of the meal. Others on the table ordered the French toast and cinnamon rolls and the fried apples and pancakes. They loved their dishes. My favorite was the store that included Halloween decor and lots of fun items! This is a definite must visit. read more

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Haven't been here in 20 yrs but it looks the same as I remember, in a good way! Every person who worked there greeted us and was very friendly. We were sat promptly. Our server Meli was excellent. She was efficient and friendly. I got the Tue special, chicken fried pork chops w/mashed potatoes and brown gravy and turnip greens as my sides. Pan gravy was on the pork chops and they were absolutely delicious! Crispy, JUICY and so savory. The potatoes were thick, buttery and a lil chunky. Perfection. My husband got the chicken fried chicken w/mashed potatoes and mac and cheese. He loved the breading on his chicken so much lol! Also, the half and half lemonade/sweet tea was so good! We were extremely happy w our meals and the service. We will be back. read more

I've given them a chance a couple times but for the most part underwhelming. Good portions but flavors and seasoning just do seem to hit the spot. Biscuits and corn muffins mid at best. Good service, old times vibes. read more

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A good family restaurant with good food and service. I've been here twice now in two weeks and the food is good with great service! I couldn't be much happier than I've been treated here. In had the chicken fried steak and eggs! It came with a flaky biscuit and white gravy. I've been thinking about this place all week and couldn't wait to dig into the meal. Plenty of food to take for later, can't beat that. read more

Cracker Barrel Old Country Store - Very clean and honey with plenty of tables for large crowds! Cool shop as well! - Southern Near Me - West Valley, Utah

They brought back the ham dinner. It was amazing. Okra sides were made perfect, almost as good as grannies. Service was fabulous. A lot of food for a good price. read more

Cracker Barrel Old Country Store - Ham 2 sides of Okra and a side of green beans. - Southern Near Me - West Valley, Utah

Things started out rough, the hostess that seated us was irritated and rude, the waiter was attentive and polite, our orders came, the chicken fried chicken, everything appeared normal, but when I attempted to cut into mine, it was raw, not undercooked, but raw batter and raw chicken. The waiter took it back and they brought another order, at this point I was hesitant, my wife's order was fine, the waiter said he'd adjust the ticket for the mistake but it didn't happen. This used to be a great location, but with the past few visits where had we'll look for another. read more

Cracker Barrel Old Country Store - Completely raw chicken fried chicken - Southern Near Me - West Valley, Utah

Ordered combo chicken and chicken and dumplings. With mashed potato's and mac n cheese. With a salad. The salad was not nothing to come back for. The ranch and the Italian dressing were bottled and it good. The food was was all barely served warm which was very disappointing. As it could have been a good meal had all the food been served HOT! Hardly any chicken in the chicken and dumplings just a small chunk. The biscuits and corn bread wasn't served warm either. Which was another disappointment. The fried chicken was the worst as it wasn't served hot at all! Hubby got chicken fried chicken and his meal was the same, cold! No need to ever come back. Fail all around read more

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It was so disappointing. Like super disappointing and so expensive. We took our parents out for a meal and after spending over $100 I would have been happier at McDonalds. I am still crying over the amount of money we spent. The steaks were inedible. I can promise you that no one would have been satisfied with them so I am not sure why they even brought them out. We did send them back and they let us order something else. Cornbread and biscuits were dry. Service was just ok. I wouldn't recommend. I can say the little shop and the rocking chairs outside are delightful. That part is fun about the restaurant. read more

Never had Cracker Barrel before but this place right here did not disappoint. Nice and clean, customer service is lovely. They're very attentive and always ask if everything is ok and keep the refills coming. The food was 10/10. Homestyle chicken is a must with their chocolate cake to fish it off. I would recommend coming to check this place out to anyone who wants to have a nice dinner read more

There were about 10 total customers in the restaurant when we got here. We sat for 10 minutes before anyone came to greet us once we were seated. Our food took a long time to come out. When our food finally came it was cold. My scrambled eggs were under cooked. They were not edible. They didn't bring syrup for my pancakes. Nothing was done to compensate us. No manager was in view at any time. read more

My first time at a Cracker Barrel! And... it was fine. It was mostly tasteless on account of nothing was salted which is something I haven't experienced with a breakfast fast casual chain. The hash browns were cooked perfectly but again were a let down without any salt. Same for the biscuits under the eggs Benedict which were probably the worst part of the meal. Floury and flavorless. Surprisingly, the fruit cup on the side was fantastic. Fresh fruit, very ripe and tasty. Food aside, the service was solid. We got everything quickly and had our coffees refilled as needed. Probably won't be back, but better than I was warned. read more

Love the atmosphere! Food is cooked to order, wait staff is on it. Prices can't be beat. The country store has the funnest stuff. All and all a great experience. read more

I was in the area to run a marathon and came here for dinner the night before the race. When I arrived, I was promptly greeted and seated at the other end of the restaurant. Unfortunately, I was seated next to a table where one of the ladies was hacking up a lung each time she coughed. Hopefully, I don't catch what she has (I didn't). Per the usual, I ordered their Country Boy Breakfast with steak tips, eggs sunny-side up, okra, and grits. I got an unsweetened iced tea to go with my meal. Both the service and meal were great and on par with what I've come to expect from any Cracker Barrel. read more

Cracker Barrel Old Country Store - Southern Near Me - West Valley, Utah

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We needed a bit more room for our young child and his stroller and the staff and manager would not allow us to take another 4 seater table because "someone else was waiting for that table" although we were there first. Super unprofessional, skinny manager with glasses was very rude along with their staff. It's not surprise they only have a couple stars on yelp. read more

We got this delivered and we were very happy with the way the food traveled and the taste. We tried the hashbrowns casserole, pancakes, sausage, and biscuits. Very happy and would order again. read more

Good for for a great price ! We had the nicest server by the name of Jabe . He was very attentive and sweet to our grandkids . The kids burger is the perfect size for little ones . The eggs Benedict with the beyond sausage was yummy ! read more

Cracker Barrel Old Country Store - Kids burger - Southern Near Me - West Valley, Utah

It's been a long time since I've been to Cracker Barrel, but my visit today reminded me that I should be coming here more often Price wise, it's probably one of the most affordable full service restaurants out there. Literally the most expensive thing on their menu is like $15. However, the low price does come at a bit if a "price" ha. The food quality, ranges from just okay to good (at least from the things I've ordered). In my experience, I'd suggest staying away from the fried fish. The absolute best thing on their menu is their regular pancakes. They are super sweet and have a slight crunch around the edges of them. Today I ordered one of their new plates, which came with chicken strips, shrimp, and bits of steak. Of the three, the steak was the best, and the chicken I could have done without. The only reason I give 3 stars instead of 4 is because when I ordered, I asked our waiter what the side "has brown casserole" entailed. And he rudely just said "well hasbrowns". I then asked what "dumplins" were and he said "they dumplins". And I had to pry out of him what dumplins actually are (apparently noodles in sauce? Never would have guessed that). He was then just super snappy so I just said, "surprise me with the second side". He came back purposely with the worst one, a bowl of mushed greens. And he even said as he handed them to me "I don't know why anyone would eat those". I realize it's not the waiters job to know what I'd like, but I wouldn't ever think that they would purposely get something that even they think is gross, and then admit it! (Btw, I made it a point to eat those mushy greens before I touched anything else. And they taste like I'd imagine the grass shavings from a lawn mower would) Overall though, if you're looking for a good and inexpensive place to take out the family, you can't go wrong with Cracker Barrel, as long as you get a good waiter/waitress. read more

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I haven't been to a Cracker Barrel since I moved to Utah, almost 5 years! In fact I think the last time I went was probably 10 years ago in Florida. This West Valley location did not disappoint! A friend called me and asked if I wanted to meet up with another mutual friend for brunch. This is a great spot for a brunch as the breakfast is all day and plenty of savory lunch items. Also a great place to meet up as it is freeway close. The hostess stand was prompt to help, but we saw our friend had a table already. Our server showed up with menus right after we sat down and was very nice. I got the Hashbrown Casserole Shepard Pie, which was kind of a pot roast pie with carrots and peas, gravy, mash potatoes on the bottom with crispy hash browns on top, in a skillet The nice server lady highly recommended it and she was not wrong. The pot roast chunks were very tender and tasty. It was delicious and filling. I took about half of it home. I forgot about Cracker barrel but it was really good! Better than I remembered. Oh yes I should mention that the server came up as we got near the register and thanked us for the nice tip, as it was the first of her shift. I don't remember that ever happening in a restaurant before! They have a distinct decor and it is the same type of interior and ambiance as any Cracker Barrel I have visited. This was Labor Day and they already had a Christmas Tree near the entrance, wow! Pretty early, but a good idea to get the jump on gift purchases I guess. The whole front is a gift shop and you sort of wait in that area to pay your bill. They seem to have unique Americana type snacks and merch which you may only find in place like this. Most people probably snag a few things as they work towards the register. I'll go back, I saw it on my way to an appointment on the other side of the freeway last week. Today I needed a bit of map help from my phone to reach it properly. It is right near the Maverik Center. Easy once you have been there. No gripes about this visit at all. It rekindled my interest in this American Southern food icon. It wasn't even on my radar until last week and then I get invited, who knew? read more

I went on a Saturday night at 7pm on 5/24. 1. Poor system for payment. You scan a QR code and it doesn't give you the option to even tip! If it's there, it is not user friendly at all! Feel bad for the waitstaff who are working so hard. The QR code doesn't work very well, we had to scan it multiple times. Still didn't work, asked if we could pay upfront and the waitress told us that we could only use the QR code. Not everyone has a smart phone, so it's weird that it was the only option of payment. Especially since Cracker Barrel typically has a geriatric crowd and technology for some older people can be difficult. Maybe the employees didn't want to manually take payment or something? I definitely would not recommend this place to my grandparents. 2. We had a large group of over 20 people. We had two people who were running behind. They wouldn't seat us until the whole party was there, so we all crowded the front and blocked exit and entrance for all other customers. The hostess was very insistent that we absolutely could not be seated. We had about 8 kids or so. 3. A lady in our party ordered a soup. Everyone received their food except for this one lady, after she asked about her food.. They told her that they were out of what she ordered and that she had to wait for them to make her something different. She declined and didn't even end up eat.. 4. They didn't even bring out the cornbread until after we already had our food. read more

So I've never ever been to a Cracker Barrel before, but my husband has crazy nostalgia for it as he grew up on the east coast. We were staying at the Crystal Inn across the street, so it was just a really convenient choice for breakfast the day before we were flying back to CA. I'm usually not a HUGE fan of American Breakfast, but this place really surprised me! Our order: chicken fried steak with a side of chicken dumplins and mac n cheese, peach tea, and an order of pancakes. Total $27 for 2 people and we were STUFFED and didn't finish all the chicken fried steak. Pros: - A LOT of food for what you're paying, quantity is a big hit. - the peach tea was delicious (it's probably bad for you but tastes SO good) - I was a big fan of the chicken dumplins, it kind of reminded me of the asian dumplings I eat at home but more savory - Great mac n cheese - fun little store in the beginning waiting area to keep you occupied while you're waiting - classic white rocking chairs outside - biscuits were perfect Cons: - can be a long wait because it's so popular - I think a lot of big families like eating here because it's affordable (like a 40 min wait on Sunday morning for party of 2) - Service was I would say 3+/5 - they were super kind every time they interacted with us but you could just tell that some of the workers aren't that into it, it's a little slow sometimes (but really not bad in our case as we weren't in a rush). - Chicken fried steak wasn't great, I would get something else next time OVerall, loved the savory sides! read more

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I love the store they have in the front. So many cool items and old fashioned candy etc. It is southern and they have rocking chairs out front as if you're sitting on the front porch. You can play checkers while you wait. The servers are so nice. I love that they give you a mix of biscuits and cornbread to go with your meal. Their food is pretty decent. It's not my fave genre of food but it's good. I had the pancake tacos and that was fun. read more

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We absolutely love Cracker Barrel we go whenever we can because we don't have one close to us where we live. we went to the one in West Valley Utah today. first of all there was only three of us and they sat at a table for eight. It took our waitress Consuelo 15 minutes to show up with water and the restaurant was fairly empty so it's not like they were busy . When we placed our order it was a fairly simple order and yet she messed up all three. My son asked for brown gravy and got white gravy was supposed to get cornbread she never brought it I asked for a smoked barbecue stack Burger which should have had onion straws on it she delivered that Burger to my other son and had no onion straws on it then she gave me my son's Burger which should have been a cheeseburger with no cheese on it. Never refilled our water glasses and only checked on the table once where we reminded her that she forgot my son's corn bread. Was particularly disappointed this time hopefully we'll have better neck next time at a different location. read more

One of my favorite all day breakfast spots! It's nostalgic for me, I order the same thing every time I'm here and I love the consistency. I always know I'll leave satisfied! read more

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Really good food, quality is there... just a slow turn over rate w causes a longer wait time. Although we have had issues both times w our order the over all quality was good. Cute place with friendly people and a large gift shop read more

Waited 30 min to be sat so I took advantage of the free time and browsed the country store. Bought a cute tshirt and ornament. Once sat I waited a cool 10 min before my server took my drink order and she was quick to take my order because clearly she was in a position to rush me lol. She even got buddy with me. Then the wait for the food....after sucking down to glasses of coke and 25 minutes later it arrived. It being the saddest breakfast I have ever had. The plate of eggs and bacon and hash brown casserole was ice cold. The pancake plate was warm, guessing from sitting under a warmer but the pancakes them self were also cool to the touch and rubbery. Like couldn't even cut through them. So pretty much two bites and I was ready for the check. Waitress didn't ask if something was wrong just grimaced at the full plates and asked "I guess you are ready for your check"? Not once asked if I needed a to go box. She knew...trust me she knew why. Long waits for lousy food. Cracker Barrel used to be so good. This was majorly disappointing. read more

Cracker Barrel Old Country Store - Grandma's Sampler with Hashbrown Casserole - Southern Near Me - West Valley, Utah

The Sunday Fried Chicken is consistently great! Your options of sides are limitless. Our server, Jim was exceptional! He was the most courteous, honest, polite server...Thank You, Jim! read more

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Service was very bad from host showing you to table to checkout Food was cold Mac cheese was too nasty to eat read more

First time having Cracker Barrel; Dumpling amazing, carrots waaayyy over cooked, mac and cheese cold and bland, apples not good, biscuit salty but good, corn bread I spit it out, sorry not sorry. Salad, iceberg and a sprinkle of yummy toppings, good dressing. I did curbside pickup read more

Cracker Barrel Old Country Store - First time trying Cracker Barrel; Dumplings, Carrots, Mac and cheese, Apples, biscuit and corn bread, salad w/honey mustard - Southern Near Me - West Valley, Utah

I love all the fun and unique items and I always find something cute to take home from the country store. Our favorite server Bree is absolutely the best! She's always super friendly and attentive and makes us feel very welcome. The comfort food is amazing, always delivered quickly and is super delicious. Cracker Barrel is one of our favorite places whole traveling and the West Valley location is great. read more

What's there not to like about Cracker Barrel, unless it's the longer wait when it's busy to get seated, but that's to be expected and out of their control. I like Cracker Barrel as a chain restaurant. Parking is easy. The portions are fair to large sized and prices are good without complaint. read more

Capri was very attentive and personable. The food was wonderful. She was very welcoming and friendly to my friend with special needs. There was music at just the right volume, subtly audible. The rest of the staff were friendly and cheerful upon arrival and exit. The French toast was nice and crispy on the outside, and soft on the inside. The breaded chicken was seasoned well and flaky. The blueberry pancakes were wonderful too. I can see how people might complain about the lack of salt in some things, like the pot pie, but I also understand that some people are on sodium restricted diets. In my opinion, expecting an entire menu to conform to one's pallet is unrealistic at best, and infantile at worst. For the record: the flavor of the pot pie and the crust was perfect, after salting it to my taste it was delicious. Now if something comes out wrong and you let them know, and they take care of it, why leave a crappy review? These things happen. Additionally, salt and pepper are provided at no cost. If you are expecting gourmet, and eating at the Cracker Barrel, perhaps you cannot afford the finery you feel entitled to, because the budget prices you find here are indicative of a more old country diner and less Michelin star. I for one had a wonderful time. read more