In store is ok but they have the WORST customer service if a shipped order goes wrong. You might as well forget getting a credit or even an answer. They are ghosts.... Ridiculous... read more

My membership expires on 4/30, and I had planned on canceling today. I wanted to make sure I wasn't charged for another year. Unbeknownst to myself, I was charged 60.00 today. In the fine print ,bjs charges you one month before your subscription expires. Very sneaky bjs. I hope others see this review and others cancel. Sam's club will always be my go-to warehouse store. Do better Bjs. read more

Optical department is very good. In particular, Misty Crall is very professional and takes particular care of her costumers.

The manager that is the front store manager was the worst person. We were seeking help on the app and the girl working behind the service desk kept asking her questions and she just threw her hand up and waved her away. read more

I am a huge BJ's fan. I come to this location A LOT! Speaking of which, I really should check in more often. But, I digress. BJ's is better than Sam's Club and not near as good as Costco. It is like they mated and had an above average love child. This location is probably one of the least busy that I have been to. Which actually is one of the reasons why I love it. Never a long wait, everything is always neat and tidy and they always have nicely stocked shelves. What more could you ask for? Great deals you say? They have those too! The member coupon books are a nice way to save some extra dough. I love how BJ's has a full service deli. The ladies at the deli are always so nice and helpful! Service with a smile for sure. Their hot rotisserie chickens are not near as good as their competition, but they will suffice. Lastly, I love the gas station! I also love the $.10 discount if you have their MasterCard! Great place to shop and fill er up! read more

Went to BJ's yesterday because I got a 120 day free membership coupon in the mail. Went with hubby to the customer service desk to discuss membership and the friendly employee behind the counter explained that if we got a membership, they would take $10 off the original price of $50 and they would give us a 16 month membership instead of 12 months. We decided to walk around the store before deciding on whether or not to go ahead and get the membership. We wanted to make sure it would be worth our money. We grabbed a cart and walked around. Now, I realize that you have to do a little homework so you can compare prices before getting anything at a bulk store like this because you don't want to think you're getting a great price because you're buying in bulk. We saw many things that were probably not a good deal but also many items that were great deals. We threw some things in our cart like bulk packages of batteries, garbage bags, packs of bottled water, and some grocery items. After walking around and using the calculator on my phone to divide prices with wieghts and measures against an ACME receipt I had in my wallet, the prices we saw were cheaper. The thing you have to keep in mind though is whether or not you can use up the product before it expires. It's excellent for personal hygiene products and cleaning supplies. Not so great for food. I don't think the two of us can eat a bulk size amount of anything before it goes bad; however, I wouldn't be opposed to buying bulk meat, portioning it out at home, and tossing it in the freezer. So, after looking around for 30 minutes, we returned to the customer service counter and bought the membership. The guy who gave us our membership cards also gave us a $50 restaurants.com gift card as a thank you for joining. Wasn't expecting that! Awesome! So, I think the membership will pay for itself very quickly. Also, we can now use their gas station and save a few pennies. Overall, I like BJ's so far. I have no idea how I will feel about it after being a member for several months, I'll come back and do an update later. In comparison to Sam's Club (which I have been a member of in the past) BJ's is better. Friendly, helpful staff and a clean store. Very pleased so far. read more

BJ's vs Sam's Club You can get everything you need at the right price without coupons at Sam's Club vs. BJ's Wholesale club. BJ's on average is about 10% more expensive than Sam's Club. You will get a wider variety of selections here at BJ's but the packaging and its size will be different compared to Sam's Club. This warehouse has everything you need definitely, lighting is a bit too dimmed for a warehouse. If you go 5 minutes away, you'll get to Sam's Club where you'll see more people and also fresher produce!. read more

I visited my local BJ'S (Conyers, Ga.) and purchased an item. I went back the following week to purchase more and was told by three employees that they didn't have anymore. The cashier, floor manager and Customer Service. The only way would be to order on line. The item was not online and I looked for the item at other BJ'S. I called the Akron, OH store and was blessed to talk to Nicole( Manager) who answered the phone. Nicole put me on hold to try to contact the Conyers store, but just as I tried, she couldn't get anyone to answer the phones. Needless to say, Nicole went above and beyond. She called me back, they had it in stock and she had it delivered to my home. She is the reason I will renew my membership with BJ. Nicole is Professional, courteous, reliable and honest. Customer service at its best! I appreciate her assistance and easy transaction of getting my items. Thank you so very much Nicole! You are the epitome of Customer service. read more

I've gone in there 4 times in the past year and I swear there is never more than 3-4 people shopping in there on any given day. Management is VERY rude and snotty and the whole place looks dirty and old. We got steaks there about a month ago and the meat was so tough we couldn't eat it. There are demo carts there and one guy behind one of them was sound asleep and covered with crumbs. Looks like he's the only one eating there! LOL Very pricey and the veggies were all wrapped in plastic or bagged. Nothing was fresh. I even found a few moldy rotten cantaloupes. The bakery had nice cookies...that was it. Cakes in the case that weren't decorated. My friend went in to get a cake and stood at the bakery for 15 minutes waiting for someone to show up to write on it. The one girl that was there said she didn't know how! So she went to who was apparently the store manager (Ron) and asked him for help. He gave her a look like she interrupted his brain surgery and walked away. Stick with Sam's...this place needs to go. read more

This place is clean and neat. The restrooms are great. So I bet you're wondering why only 2 stars. While the staff was friendly, I saw 3 in the WHOLE place. I'm kinda fed up with Sam's Club and there is no Costco around. The next choice was BJ's. I was promptly greeted at the door and directed to customer service. I was greeted and helped and was allowed to tour the store. For a yearly fee that is more expensive than Sam's Club, I got a lot of choices that were also MORE expensive or the SAME as Sam's Club. More variety in processed food, but a WHOLE LOT LESS in terms of what's fresh. I could only find 1 refridgerated isle for lettuce, carrots and tomatoes. I found cukes and garlic. I instantly missed the bins of apples and fresh fruit from Sam's Club. Everything at BJ's is boxed, canned, jarred or wrapped in plastic. NO WAY am I becoming a member here. I'd rather spend more at a local grocery store. read more