The tech who did the OCT and work-up was fabulous! She was friendly, funny, and explained…read moreeverything she was doing. Dr H always shows me the results of the OCT and explains what I'm seeing. He's definitely all business when he is in the room, but answers all my questions without hesitation.

The doctor is excellent with top credentials. Office staff are often mean, hostile, rude and…read moreinsulting. They do not hesitate to scream at patients for no apparent reason.

As I type this, I'm seeing on the right side of the screen other one star reviews ALL talking about…read more"the receptionist". Funny enough, that's also who brings me here today! Yes, at 1:05 am, so irritated that I couldn't even sleep until I wrote this review. Yes, she has me that frustrated and upset. Why is a receptionist a fire wall between you and the doctor? The lovely woman I spoke with about 15 hours ago didn't want to allow me to see Dr. Kidd for a change to my prescription because I 1) couldn't be dilated (I am very sensitive to it and need to get a ride) and 2) I didn't want the eye numbing agent that is has an obscene amount of artificial yellow dye in it. I said, "Ok, well then maybe I should find a different doctor if what I'm uncomfortable with isn't OK?" She replied, "That probably would be best!" To whoever runs this practice - I would politely suggest you monitor your receptionists. You lost my ENTIRE FAMILY as patients with that one receptionist today. A receptionist who literally had me in tears after the call with how apathetic she was to me. (By the way. Do I *really* need all those tests? I'm 42. and If I'm not comfortable with something, why are you going to force me?) My apologies to Dr. Kidd. I would have been happy to come see you again.

Extremely poor receptionist. Very unwelcoming. She made me feel like they did not want me as a…read morepatient.

I was referred to Dr. Chhaya at Longwood for shingles in my left eye. I cannot say enough good…read morethings about him, and I had many visits with him throughout my illness. Longwood operates pretty efficiently. HOWEVER, DO NOT pay your copay in cash. Even though I took a receipt every time I paid cash, as that is an open invitation for "sticky fingers" if I didn't, they are still billing me for my copay for two visits, which I don't owe. This has never happened to me anywhere before. I believe the billing is handled at another location. Other than that I would highly recommend them.

it's been about a year since I got my lasik surgery procedure and it's easy to forget that I every…read moreneeded to deal with the obnoxious and endless habit of contacts and glasses everyday. I just wake up and go, I can watch tv laying down comfortabl, I don't have to worry about ordering more contact lenses in time or them breaking in my eye. I am beyond grateful-- highly recommend! this place is professional, friendly and accessible for such a task.

First visit with Dr.Casey and I was very pleased She was…read morevery thorough and pleasant .staff was great.

My last contact ripped before expected and I had to wait 2 weeks for new ones to come in.. Called…read more10 places for a pair and no one wanted to sell me any. Called Chicopee eye care and they gave me a pair for free! I was out of hope and was worried to drive with bad eyesight, thank you chicopee eye care!

My entire family loves Brett!!! He is very informative, attentive, and concerned about our visual…read morehealth. He saw something in my exam that was possibly concerning but his delivery was impeccable. Turns out, it's just a part of my eye and not a medical condition. I never knew this place existed and stumbled across it by accident...best accidental find ever!! The whole staff is amazing.

Real nice people, they have a sense of humor ,had to wait few minutes longer for my alloted time of…read moreappointment .I didn't mind. Also there's a discount too,10 or20% discount too.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

I don't usually take the time to write many reviews, but after the extremely rude and…read moreunprofessional receptionist, I felt compelled to write my experience. I would give zero stars if I could. I don't know if she was having a horrible day or what, and she just needed a person to take it out on, and I was chosen, because I had the audacity to try to get an appointment with their office. I had an eye emergency on a Friday and ended up in the ER and they simply said to "follow up with an eye doctor next week". My doctor retired, so I wanted to find somewhere close to home. This place looked and sounded great online. They did a great job at attempting to make themselves look good, but this is was proven untrue with a short phone call. I explained my situation and she abruptly put me on hold, came back and said "call the on-call doctor you saw Friday, it was Dr. YXZ". And she gave me not one, not two, but three numbers of who she said I saw Friday (the first 2 numbers were not for that doctor, she couldn't get that right), I tried to say I didn't go to their office but to the ER. The ER doctor said to follow up with an eye doctor. So this was explained to her again. Again, I was put on hold and she came back and said I need to follow-up with the on-call doctor. I asked, if this was the doctor I should see or the doctor I saw Friday. She said it was the doctor on Friday. AGAIN I said I don't go to your office, I went to the ER and they just want me to follow-up with an eye doctor, and I asked can I set up an appointment. She said No, I need to go to the ER. I asked why and she said because that is who diagnosed me. I said, the ER said to follow-up with an eye doctor. And she said it's busy and likely she won't be able to get me in this week anyways. And she hung up. She didn't look, she didn't treat me like a human, she treated me like I was asking for her first born child. I was calm and nice, till the end, when I got snippy right before she hung up and said, "I hope you have a terrific day, you have been so unhelpful". In the end, I'll travel to see a professional. I can't imagine going to such an unprofessional type place. I am in shock of how mean people are and how rude. Her job, is to help people not treat them like dog crap! She didn't want to work. My suggestion to her, don't work as a receptionist if you hate people so much! I hope she has the day she deserves. I really never want to be a "may I speak to your manager" person. I won't be that person. But I do hope someone out there does. I can't imagine I'm the first or last person she does this too. She is going to run that place in the ground!!! Maybe the doctors are great, I will never know because I'll never go there, nor will I let any of my family or friends. But they should know the business side is looking horrific!!

Clean and pleasant place to visit. I felt funny visiting their office upstairs, but the optical…read morestore is very nice and service is great, out of my expectation. The lady, Mariya who served me is such a wonderful sales lady. She is very helpful on all aspects. Wishing her successful on any career. .

Waste of time trying to call them to be seen about a 4mm abrasion on my left cornea because I don't…read morehave a referral from my "eye doctor". I did have a referral from the doctor who assessed the initial findings, but it was a referral to an ophthalmologist who only sees adolescents- unfortunately I am about 30 years too old for that particular doctor. As an eye specialist, you would think that they would care about people who are experiencing trouble with either or both of their eyes- not today. So, it's off to continue to search for an ophthalmologist that honestly cares about our eyes.

Dr Foster is an amazing eye surgeon. Trained at the MA Eye and Ear in Boston…read more As was explained to me by the chief of ophthalmology at the hospital "one of the best surgeons to have come through the hospital in the last 15 years". Leaving out the details - let me just say he saved my sight. We are lucky to have him in our local area.

Dr.Frangie is a true professional at his craft. Very friendly staff, etc. I would recommend…read moreDr.Frangie to anyone considering cataract surgery.

My eye surgery for my cataracts got botched. They operated on me with my blood pressure 189/100…read more After not being charged for that. he talked me into Lasik surgery, which did nothing. I still can't see out of my eye and my peripheral has gone completely. I haven't seen him in over three years. I just called there to get a copy of my records sent to a specialist and wants to charge me $25. This man is money hungry in every way I was told by one of the surgeons that fixed my surgery. The technician said Dr. FRANGIE is the second doctor that they have to fix his mistakes. Don't go there he's all about the money, not about the person well-being

I stopped in Friday morning 3/7/25. A lens had popped out of my frames. I expected to leave them…read moreand having to come back. The associate said to give her a couple minutes. She came back a couple minutes later and said I was all set! I asked how much, she said no charge. She wouldn't even let me give her a tip! Amazing customer service and I highly recommend them! Thank you!

I love coming here. I have been coming here for 4 years and always had great experiences. Do not…read moreforget your health insurance cards and Photo id. very important to have otherwise they wont be able to service you. Thoren has an amazing selection of eyewear. I love supporting a local small business. Plus they accept masshealth! -Niki