I have to say that the food here is really good. However, the service is what I'm leaving the review about. I took my friend there to treat her to a nice birthday dinner. My friend is black, and I am white. Neither my friend nor I had been to Bis on Main before. We had a reservation, and in it I left a comment that it was a birthday dinner. None of the wait staff mentioned happy birthday or asked whose birthday it was, but that's the least of the issues.
We had 2 waiters that night, one was training the other who was a new hire. Waiter 1 came, greeted, and began to explain the specials of the evening. I noticed that he only made eye contact with me, only spoke to me, didn't acknowledge my friend. I noted it as odd and started to pay close attention. Waiter 2 came shortly after, made eye contact with me and asked me how I was doing, and managed to glance at my friend. Then a little later Waiter 1 came back to check on us and ask if we were ready to order, again he only made eye contact with me, and when it came time to take my friend's order, he didn't even look at her - he looked down at his note pad and asked what she wanted. At this point I fully realized what was happening. I asked my friend if she wanted to leave, but she said to stay.
Our salad was delivered to our table, and again - only making eye contact with me and only speaking to me - I was asked if either of us would like pepper on the salad. So I made the point to ask her if she would like some pepper. I was trying to give the hint that the staff needed to be treating her better. They didn't take the hint. Throughout the whole evening they NEVER asked her a single question, and I kept asking her the questions first before giving my answer, because if I answered first, they would just walk away without getting hers. Towards the end of the evening it got to the point where, when I would get asked a question, I would gesture with my hands towards my friend to force the waiter to ask HER the question, THEN I would give my answer after she gave hers. They still never looked at her or acknowledged her without me forcing it.
When we were finished, I paid, tipped for the quality of the food, and then went up front to talk to the manager. I calmly explained what had happened, and he reacted in shock. He was very apologetic and said that the owner would be in the next morning, and that he would talk to the owner then. He also assured me that there would be a conversation with the wait staff that served us that evening. He took my name and email address as well. I told him we weren't looking to get anything from him, but rather just wanted them to be better. Well it's been a week since and I haven't received any correspondence from the restaurant. No confirmation that there even was a conversation, no official apology or reassurance from the manager or the owner - nothing. Complete radio silence. Which is why I'm leaving this review, because it's 2021 and NO ONE should EVER be made to feel unwelcome because of the color of their skin. This story deserves to be heard, especially since the restaurant has chosen to ignore it. read more