First time of the good points; Great water pressure. The…read morelady that takes care of the breakfast area was on top of things and ran a tight ship. Now for the bad. There was a sleeper sofa in the room, that reeked of urine. I'm not sure if it was coming from the mattress section or the cushions on the couch or what, but it was pretty much nothing that we would sit on. Speaking of not sitting on it, there was dust on the armrests like they don't have vacuum attachments or something. Cobwebs on power cords and curtains. Mildew or mold in the shower between the tiles. See pictures. Water would leak from the shower, under the wall, soaking the carpet 3 ft. Into the carpeting by the side of the bed. To the point where my girlfriend's shoelaces were wet in the morning. Luckily she didn't have a bag on the floor.. Very loud creaky ceiling. I think most hotels use concrete floors but this one has wooden floors and between the footsteps and the creaking, it was hard to get to sleep. Could also easily hear voices from upstairs. While we were down at the pool, our key became demagnetized for some reason, and when my girlfriend went to the desk to get it reprogrammed, the lady, Darlene , gave her the third degree about asking for ID and everything which of course was in the room that we couldn't get into. And then finally reprogrammed the key but like it was a chore and she was doing us a favor. Handicap spots are on the side of the building but you have to wheel around to the main entrance because there's no cutout in the sidewalk to get up to the side entrance. Breakfast. I knew it was posted on the wall and they offered things like pancakes and bacon or omelets and bacon. But Saturdays and Sundays it's the exact same menu. Scrambled eggs and sausage links. You would think they would split that up. Mix it up for weekend travelers. Will not stay there again.

Updating my review, first time was a flop, but decided to get best western another go, this time…read morethey were pet friendly. Stayed in room 223 which was very clean and neat. Love the body wash that was there. Bathroom was very clean compared to last time Breakfast was okay, wish you all can include turkey bacon, or turkey sausage, always remember not everyone eats pork. Thank you. Enjoyed the pool, no one was there at the time I went for a swim, which was great. Overall I'll definitely consider staying again.

Pros: Front desk worker "Anna" was very nice. Bed very comfortable. Like the carpetless floors…read more Cons: You get what you pay for. Mold all around bathtub. When I ran the bath, weird pieces of something came out of the faucet. FD could not find a 'do not disturb' sign for my door. So housekeeping knocked at 9 to come in. Coffee at breakfast very cold (and no decaf). Heating system in room doesn't work well. But for the price I guess it's worth it.

My visit was mostly good. The location was immediately off…read morethe highway exit and within 40 minutes of my destination of Letchworth State Park. The staff at the front desk was pleasant and helpful. The room was clean, the bed comfy, the shower hot. The room had a fridge and microwave and still has individual containers of shampoo and conditioner. There was an ice machine and soda machine by the office, though the credit card machine was not working so I had to get change at the front desk. The TV remote was absent and there were no extras at the front desk so no tv for me. Entrances to rooms are interior. I was on the second floor with an outside door to the building near my end if the building. Someone had propped open that door late at night and I closed it. A complimentary breakfast continental style is included. I would have rated 4 stars except for billing. I prepaid with Expedia and the online checkin process was great, providing a pic of driver's license, color, make of car, all things to speed up the checkin process and it did. HOWEVER, next day I was charged not only thru Expedia, but by Days Inn. Not cool at all. I called the hotel. They directed me to their 800 customer service number. First call to them and I was disconnected. Not cool at all. Next call they told me I needed to call Expedia. WTH? Not cool at all. So, I called Expedia. They indicated a refund was made and would take up to 5 days. Still not cool at all. Last time I ever pre-pay for a hotel. Period.

Stayed at the Hampton Inn in Hornell for an event and overall it did the job…read more Pros: * Newer building, clean, modern vibes * Staff was legit friendly -- smiles, helpful, no attitude * Close to Applebee's (clutch) and Wegmans (elite tier grocery, let's be real) * Event space was solid * They had grab-and-go breakfast bags for folks who were in a rush -- nice touch, very "we got you" Cons: * Parking is tight-tight. If you drive a truck or SUV, say a little prayer * Rough morning when there was zero hot water. Cold shower gang rise up Not ideal, especially when you're trying to be a functioning adult before coffee Even with the cold shower surprise, I'd still stay here again. Stuff happens, they handled it as best they could, and the location + staff make up for it. Would recommend -- just maybe don't plan your longest, steamiest shower of the year here... at least not that morning

From the owner: You'll find us off Route 21 in the heart of the Maple City. We are just a mile from St. James…read moreHospital and just a 10-minute drive from Alfred State College and Alfred University. A variety of shops and restaurants are right next door. Enjoy free breakfast and WiFi as well as access to our 24-hour fitness center and indoor heated pool.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

I have mixed feelings about this stay. On the one hand, the proximity to everything in…read moreEllicottville is unbeatable, and the beds were incredibly comfortable. While the breakfast was just so-so, the coffee was actually pretty good. However, a front desk agent named Tanya completely ruined what could have been a great experience. As a handler of two service animals, I was shocked by her lack of knowledge regarding the ADA. Upon check-in, she asked questions about my specific disability, forced me to sign a "pet form" (service animals are not pets), and aggressively threatened to evict me if the dogs barked--despite them being silent and well-behaved. It created a hostile environment immediately. To make matters worse, my room keys were deactivated four times in two days, and when I tried to book a second night directly through Wyndham instead of Expedia to fix a rewards issue (as Tanya suggested), she was rude, dismissive, and refused a simple upgrade or late checkout even though the hotel was visibly empty. The physical hotel is nice, but until they train their staff on federal law and basic hospitality, I can't recommend staying here if you want to feel welcome.

We had an excellent experience at this hotel. Everything is spotless. Every staff member you…read moreencounter is pleasant and helpful. Their amenities are plentiful. The grounds are well manicured. The bed was comfortable and the pillows are plentiful. The location cannot be beat. We had dinner and drinks at the Blue Pointe Grille the night we arrived. I was a little hesitant to eat at the hotel restaurant. I was bracing to be disappointed. Service was on point and cocktails were well made. Food was delicious. We had a high top in the bar right near a window for a nice view of the lake. Highly recommend.

It's rare that I'm dazzled by a hotel or feel that it's worth the money (they're all stupid…read moreexpensive these days), but Harbor Hotel was a wonderful experience I'd recommend to anyone. Don't get me wrong, it's expensive. But for once I felt like I'd gotten my money's worth! Everything everywhere was meticulously clean and well-kept. Our room was spacious and bright, with a private balcony and chairs, a couch and coffee table, and a full table that allowed us to take comfortable advantage of the room service breakfast. Potpourri sachets in the closet, free water bottles in the lobby, free coffee stations on each floor, and chocolates every night on the pillows--details, people! We also enjoyed the indoor pool and hot tub, and of course the gorgeous patio and firepits overlooking the lake which was 80% of the reason we booked here. All of the staff we encountered, from the front desk to the housekeepers, were very friendly. I did think it was a little strange that the fitness center was in a whole different building and you have to walk across the parking lot to get to it, but hey--you get your steps in. The hotel is also very centrally located. On the water, of course, but next door to Seneca Harbor Station from which you can book lake cruises. It's also less than a mile from the entrance to Watkins Glen State Park and hiking trails and only a 5-10 minute walk from most restaurants. We did most things on foot. When you do get back in the car, there are multiple wineries within a 15-minute drive. The only problem the whole visit was the hotel internet, which was terrible every day. You could make do in the daytime, but at night, when everyone was back in their rooms after the day out exploring, it was slow to the point of unusable, and I ended up turning on my data hotspot to even be able to check my email. I would not suggest bringing time-sensitive work with you, and you should not expect to be able to stream videos on your devices. Just disconnect, you'll be less frustrated. There is an onsite restaurant and bar, and while it's nothing mind-blowing, it is a nice option to have (and is one of the few "higher end" type places in Watkins Glen). Menu includes a few of the standard local wines, which was nice!

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

Location location - 230 feet of lakeside frontage and a short walk to the village of Hammondsport…read morefor restaurants and shopping. The owners have strategically placed Adirondack chairs, a fire pit and a beautiful gazebo so guests can enjoy the awesome beauty of Keuka Lake. The property is adjacent to the town's Depot Park and within easy driving distance to several notable wineries including Weis and Dr. Konstantine Frank's. Room - well maintained, quiet, with all needed amenities. Service - in-room service is generally not offered though available. You are encouraged to place garbage and dirty towels outside the door in the morning for pick-up. A pad listing supplies wanted (e.g. towels, soap) can be filled out and affixed to the outside of the door. We found the housekeepers to be very prompt in filling our requests each day. Owners - informative, friendly and seemingly always available. Affordability - a relative bargain considering all of the above.

My husband, teen daughter, & I spent the night on way to Canandaigua lake. Owner is helpful,…read morefriendly, & keeps the property very clean. Great dining & winery suggestions. Perfect stop & we enjoyed being lakeside, exploring Hammondsport (steps away). Beds are comfortable & room was great for us. Parking in front of room made it an easy unload. Recommend this place.

We love this hotel. And we've been staying here for many years now on our visits to Corning 2 to 3…read moretimes every single year. But this year, I was very affected by something they did in customer service. The room we were given last night is our room with large windows that have the lights right outside of them that light up the building. This blazing light starts at sunset and end at sunrise. Even with the blackout blinds, it is bright in our room at night. We also can't look out the window after dark or before sunrise because of the glare of the light. When I asked them to please change our room, they said they did not have any other room in our "tier" which means in the price point we paid. The hotel is virtually empty this weekend. Nevertheless, they are choosing not to give us a different room as a service. I am so very hurt and disappointed. It's a great hotel and a great location. But this inflexibility, even for silver members like us, feels very sad and unnecessary.

Great hotel in small town. I would recommend to have breakfast locally and not at the hotel. Great…read moredeal and tasty at Donna's restaurant. Also a local hang out which makes the conversations interesting. Loved the pool at the hotel. Easy parking which is free and lots of tires if needed. Great outdoor spaces and super convenient to Corning glass museum. You can walk from the hotel.

Neat, clean, very friendly and responsive manager. It served exactly our purpose, we needed a…read morewarm, clean place to sleep and shower while visiting relatives and that is exactly what we got. Hard to find places like that in such a remote location. Restaurants, gas and supermarkets all available within 1-10 miles (fantastic for this area). Will definitely stay again.

Family run, felt safe. Room is large....they obviously take good care of this place...5 starsread more

great hotel with great beds, food, and staff. If you stay you need to try the breakfast. 100% would…read morestay again.

The only place to stay when visiting Alfred University and we have visited the university on…read morenumerous occasions and stayed here. The hotel is very comfortable especial the renovated rooms and the rooms with a fireplace. Beds and betting are comfortable, towels are new and plush, service is welcoming. There is coffee, tea and snacks served. Book early since this hotel is in high demand.