They used to be fantastic--thorough with great customer service. This was around 2020. I recommended their business to anyone needing their services. Perhaps the need has overwhelmed them.
My most recent experience has been an absolute headache. Poor customer service and the technician had an excuse twice now for why he couldn't come. The first time the arrival window was 5-7pm and at 6:30, customer service calls "it's getting too late in the day, can we postpone?" So I wait another week for the technician to call in sick. Now here I am waiting for over a month since my request to come.
The request comes a month after they already came and did a shoddy job. Knowing their services, I specifically requested what I'd like but the technician said what I requested wasn't needed and all he did was seal off the radiators. A month later, a whole community of mice have dwelled in my walls. I've killed 4 but many still exist. There is no sense of urgency, customer satisfaction, and skilled service with Biotech anymore. For what they charge, it's absolutely not worth the quality of service they now provide. read more