I was notified and reminded when Jonathan Trollinger was near and have me a 10 minute heads up. I…read moreasked him to look at a couple of things and he explained what he was going to do. When he finished he let me know what he has done and what to keep my eyes on. I was them sent a note letting me know if I saw anything after he left just call in and they would return free of charge. I have used Bulwark for many years and I'm very happy with them.

We have used Bulwark for several years and have been relatively pleased, but something has changed…read morerecently and we are not happy. we have mosquito protection and continue to have a problem. we can't enter our house without mosquitoes coming in. I called at the end of June and they were supposed to come deal with them. Apparently they were scheduled to come on the 11 but it was raining so no one came. We were never notified nor were we rescheduled. I called again tonight and am scheduled for Tuesday. They said they didn't know why we weren't rescheduled. Maybe time to switch companies.

Service was great. Found the critters causing the problem and was treated. So far no one has…read morecontacted us to schedule another treatment. Follow up has not yet occurred

If you are reading this find some other company than Orkin. Please don't get cheated like we did…read more We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line. They quoted 5 things to do. 2 of which they did not do at all, the other 3 they did attempt were complete fails. They incompetently or accidently unencapsulated our crawl space as well. We had to fix that ourselves. They came out 4 times and we had to be there to watch them since each time they did less work, and worse job. The managers came out the last time and it looks laughable. If Orkin's goal was to keep doing so bad we'd say don't come back and quit wasting our time then you succeeded at that! If this is the best you can do, your competitors appreciate you! Us on the other hand feel cheated out of our hard earned money for a piss poor job and apathetic and incompetent organization. I plan on working my way up the Orkin chain of command and file a BBB complaint. Attached photos are AFTER they said they were done. We have many more if you're interested or Orkin's competitors.

Stephanie was very professional and I look forward to working with her again. Great and timely…read moreservice.

Highly recommend this service. They listen to your concerns and are friendly and timely! A great…read morevalue for pest control. The owner is authentic and honest and really loves her work so much her main goal is to help! Can't recommend this company enough!

They've apparently changed their policy to only spray behind furniture, so they should be cheaper…read moresince they are using less fluids. Instead, you get more bugs coming inside. The website is clearly AI slop and needs to be revamped.

Great sales people but terrible follow through. If you…read morearen't there to make sure they are doing their job they will skimp on their contractual obligations and not provide services. Their customer service is a joke as well. They will say they don't understand you. You will not get refunded if they come to the house more than twice and you have to pay to get out of a contract they broke. Very frustrating for a customer and will never use them again.

My husband and I definitely recommend the service and plan on using them again…read more We moved into a new house that has an additional guest house on the property. The guest house has been empty for some time and has roaches. The company came out quickly for the initial treatment and no future contract was required.

Very responsive, efficient work. Went above and beyond to make sure the pest was eradicated.read more

On August 29, 2026, I had the pleasure of experiencing truly outstanding customer service from a…read moretechnician named Dre with ClearDefense. From the moment he arrived at my home, his professional demeanor and friendly attitude put me completely at ease. He took the time to sit down and listen attentively to every single one of my complaints regarding our recent insect surge. I felt genuinely heard as I described the frustrating issues we have been facing with various pests around the property. Dre did not rush me at all, making sure he noted every specific area where we had spotted unwanted "visitors." He then took the time to provide highly specific details on how modern pest control repellents actually work. EcoFriendly and Pet Friendly chemical !!! Dre explained that the specialized liquid formula acts as an invisible, microscopic barrier that binds directly to surfaces. He described how the active ingredients target the nervous systems of specific insects without posing a threat to our household. It was fascinating to learn that the treatment relies on a transfer effect, meaning pests carry it back to their nesting sites. When it came to addressing our spider problem, Dre explained that his approach targets their food source and web zones. For the interior, he detailed how a precise perimeter spray forces existing spiders out of hiding and prevents new ones from nesting in the corners. On the outside, he noted that clearing away exterior webs and treating the foundation creates a long-lasting defensive shield. He advised keeping the indoor baseboard areas dry and clear for a few days following the initial application. Next, we discussed the constant influx of flies that had been buzzing around our kitchen and back patio. Dre explained that flies are highly attracted to localized moisture and organic residue, which dictate his treatment placement. Inside the home, he utilized a specialized, non-staining residual application on targeted window sills where flies naturally congregate. Outside, he treated the eaves and patio walls to intercept them before they ever find a way indoors. He emphasized that proper sanitation and sealing trash bins are crucial follow-up steps to ensure the flies do not return. Finally, Dre tackled our stubborn ant infestation by explaining their complex trailing habits and pheromone communication. For the interior ant problem, he deployed a slow-acting bait system that the workers safely transport back to the queen. On the exterior, he applied a non-repellent barrier around the entire foundation to disrupt their primary foraging pathways. He instructed me to avoid using standard retail bug sprays inside, as that would ruin the effectiveness of his specialized bait. To wrap up the visit, Dre carefully outlined the comprehensive follow-up procedures required to maintain a pest-free environment. He explained that we should expect a temporary increase in insect activity over the next few days as the repellent drives them out. He scheduled a routine maintenance check to ensure the exterior barrier remains completely intact as the seasons begin to change. I could not be happier with Dre's incredible expertise, thorough communication, and dedication to resolving our pest issues.

KeAndre aka Dre was an absolute pleasure! We had general pest control service done and He did…read moreamazing work and explained everything very thoroughly!

I had a new person- Adam. I was very happy with his service. He was professional and we walked the…read morehouse and he asked questions about any concerns I may have had. He was done in less than 15 minutes and did a great job ridding my home of spider webs! I hope Adam stays on our route!

I bought a house and the previous homeowners used this company for the termite services. I have…read morebeen in and out of the country for the past several months and one day I pulled in my driveway to find a representative from Northwest forcing my locked privacy fence open. He got in my backyard and when I approached him and asked where his permission was to enter my property, he said he did not need one. That it was not criminal trespassing. So if you want these people just to come into your property whenever they feel like it, hire them. Their customer service is extremely unprofessional. If they needed to remove 'their property' from my property, just like they harass you to get into a quarterly membership with them with emails and mail correspondence, they should also let you know that someone is coming and requires access to your backyard and the privacy of your home.

Mayfield has always been thorough in their roach treatment and termite inspection. I live in a…read morehouse that was made into a triplex - 3 apartments. So I'm a renter. Mayfield was here every 3 months like clockwork, and came between times when I called for an extra treatment (roaches). They came within a day or two of my call, and are friendly, knowledgeable, and professional. Now my landlady has a different service that is poor by comparison (Lookout Pest Control out of Rossville, GA). If I could, I'd get Mayfield back on the job.

Used Mayfield for a termite letter and we were so happy with their service we contracted them for…read morequarterly maintenance. They are friendly, professional, and try their very best to get you scheduled as quickly as possible.

Do not hire this company - they are shady to say the least…read more I had an appointment for a consultation for a mouse problem at my home in Cleveland TN between 2-4pm. When no one showed up I called for an ETA - it seems they are affiliated with other companies - "Ants and Rodent Control" in Cleveland TN to name one. A couple of people hung up on me and on 2 occasions their phone system hung up on me. I would guess they are using some sort of AI to filter out people. Long story short their customer service is awful.

The sales girl is very nice and does a great job (a reputable company needs to hire her). The guy…read morethat removed large hive from our attic was nice enough but since the remediation and them messing with our trim around our attic vent (where the wasp nest was), our vent trim has fallen off repeatedly and we have had the attic exposed again to wasps. We have lived here 10 years and never had an issue with this trim until they removed it and this company will not return our calls to come fix what they broke. For the almost $2k remediation, it's ridiculous they will not come correct the issue they created with our trim and check to be sure there is no new infestation due to their negligence. Cannot recommend this company at all due to incompetence, poor communication, and lack of responsibility for their work. No return calls after multiple attempts. Stay clear. There has to be a better company in Chattanooga that will stand behind their work that remediates wasps and hornets!

I guess they do okay on bugs. But...we had them come out over a year ago because of squirrels in…read morethe attic. Paid to have them shut places where critters get in. After a year they found where they are getting in and fixed the front of the house and said they would come back to do the back. After weeks I've not heard from them. I called and the person wasn't sure what I was talking about and said someone would call. They haven't. One star on the squirrels.

The absolute WORST in customer service. They confirm appt times and are no shows. When you call…read morethey say sorry our computer moved your appt. Sometimes they even hang up while they put you on "hold"!! Mediocre on big control if they ever show up! Will never use again... not worth the hassle at all!