If you are reading this find some other company than Orkin. Please don't get cheated like we did…read more We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line. They quoted 5 things to do. 2 of which they did not do at all, the other 3 they did attempt were complete fails. They incompetently or accidently unencapsulated our crawl space as well. We had to fix that ourselves. They came out 4 times and we had to be there to watch them since each time they did less work, and worse job. The managers came out the last time and it looks laughable. If Orkin's goal was to keep doing so bad we'd say don't come back and quit wasting our time then you succeeded at that! If this is the best you can do, your competitors appreciate you! Us on the other hand feel cheated out of our hard earned money for a piss poor job and apathetic and incompetent organization. I plan on working my way up the Orkin chain of command and file a BBB complaint. Attached photos are AFTER they said they were done. We have many more if you're interested or Orkin's competitors.

I had work done at my home where drain was not put correctly. Have been trying for 4 months to get…read moreproblem fixed, but get excuse each time for not responding. Do not use orkin for anything for once there done u never see them again

Stephanie was very professional and I look forward to working with her again. Great and timely…read moreservice.

Highly recommend this service. They listen to your concerns and are friendly and timely! A great…read morevalue for pest control. The owner is authentic and honest and really loves her work so much her main goal is to help! Can't recommend this company enough!

They've apparently changed their policy to only spray behind furniture, so they should be cheaper…read moresince they are using less fluids. Instead, you get more bugs coming inside. The website is clearly AI slop and needs to be revamped.

Great sales people but terrible follow through. If you…read morearen't there to make sure they are doing their job they will skimp on their contractual obligations and not provide services. Their customer service is a joke as well. They will say they don't understand you. You will not get refunded if they come to the house more than twice and you have to pay to get out of a contract they broke. Very frustrating for a customer and will never use them again.

Mike with CDPC was great. He was very courteous and took…read moregreat care with his application of treatments and explained what he was doing and what the results should be. Gave me things to look for and explained the various activity of pests and what seasons to look for certain creatures. Took extra time and went over the previous techs work to ensure consistency. It was obvious Mike takes pride in his work and especially the Company who should be very proud to have him as a representative of Clear Defense PC.

We been using ClearDefense for over a year now and we couldn't be more happy with their service. If…read moreyou are looking for exterminator with superior knowledge, best customer service and of course friendliness then give them a try.

I had a new person- Adam. I was very happy with his service. He was professional and we walked the…read morehouse and he asked questions about any concerns I may have had. He was done in less than 15 minutes and did a great job ridding my home of spider webs! I hope Adam stays on our route!

I bought a house and the previous homeowners used this company for the termite services. I have…read morebeen in and out of the country for the past several months and one day I pulled in my driveway to find a representative from Northwest forcing my locked privacy fence open. He got in my backyard and when I approached him and asked where his permission was to enter my property, he said he did not need one. That it was not criminal trespassing. So if you want these people just to come into your property whenever they feel like it, hire them. Their customer service is extremely unprofessional. If they needed to remove 'their property' from my property, just like they harass you to get into a quarterly membership with them with emails and mail correspondence, they should also let you know that someone is coming and requires access to your backyard and the privacy of your home.

Mayfield has always been thorough in their roach treatment and termite inspection. I live in a…read morehouse that was made into a triplex - 3 apartments. So I'm a renter. Mayfield was here every 3 months like clockwork, and came between times when I called for an extra treatment (roaches). They came within a day or two of my call, and are friendly, knowledgeable, and professional. Now my landlady has a different service that is poor by comparison (Lookout Pest Control out of Rossville, GA). If I could, I'd get Mayfield back on the job.

Used Mayfield for a termite letter and we were so happy with their service we contracted them for…read morequarterly maintenance. They are friendly, professional, and try their very best to get you scheduled as quickly as possible.

The sales girl is very nice and does a great job (a reputable company needs to hire her). The guy…read morethat removed large hive from our attic was nice enough but since the remediation and them messing with our trim around our attic vent (where the wasp nest was), our vent trim has fallen off repeatedly and we have had the attic exposed again to wasps. We have lived here 10 years and never had an issue with this trim until they removed it and this company will not return our calls to come fix what they broke. For the almost $2k remediation, it's ridiculous they will not come correct the issue they created with our trim and check to be sure there is no new infestation due to their negligence. Cannot recommend this company at all due to incompetence, poor communication, and lack of responsibility for their work. No return calls after multiple attempts. Stay clear. There has to be a better company in Chattanooga that will stand behind their work that remediates wasps and hornets!

We just recently moved to a cabin and started hearing noises in the attic. I made an appointment…read morewith Critter Control to have an inspector come out. They told me she would be at our house between 12:30-2:30. I made sure I was home and available. She did not show up until after 4pm. I thought someone profession would come, but this girl was young, probably early 20's, very nice girl but the first thing she did was go and sit down in the dirt with my donkeys. We have a mini farm and she was more concerned about spending time with my animals than helping us with our attic problem. She started taking pictures of them and spent a lot of our inspection time talking to the farm animals. Finally she went into the attic, she wasn't at all prepared. Didn't have a ladder or even a flashlight. She quickly looked around and told us we had roof rats and that we needed a full home seal up for $3000. She said the initial treatment to remove them would be $389 and the monthly treatment thereafter would be $78. We wanted to get more info from her, we were asking some questions about the removal and trapping and how it was done. I noticed she kept contradicting herself like she wasn't knowledgeable in what she was talking about and she was constantly looking at her phone. She seemed in a big hurry now. Since she was so late showing up at our house she said she had to get going to meet up with her friends. She said she would send us quotes of everything in writing and took my email address. She also said she took videos in the attic and I asked her multiple times to send them to me, which she did not. Days went by and I did not receive any quotes or videos. I messaged her and she eventually text me back and said, sorry for the delay, but instead of sending the videos she took in my attic, she sent me pictures of my own donkeys! Again, no quotes either. I messaged the company from their website with my dissatisfaction and thought that maybe a manager would contact me. Never heard from them, but within an hour of me sending the message to the company, the "inspector" finally sent me the quotes I had been asking her for. They were not what we discussed the night she was at our house. I asked her about it and she then resent the quotes, only this time it was double the price! Do NOT ever use this company. Don't fall for their scams. I think they must hire people off the street with no experience and tell them to just quote ridiculous prices and string people along. Zero professionalism, no knowledge of procedures, they will show up hours late for the appointment and be in a hurry to leave. You will be quoted multiple prices and not sent anything in writing unless you beg for it. Finally get the quote and it's not what was discussed then another is sent and it's doubled. Stay away from this company.