Bulwark Exterminating Company is top notch and I would highly recommend them to anyone who desires…read morea bug free home. Today we asked for someone to come out and remove a wasp's nest, from the front of our home. Landis was there very quickly and efficiently removed it, as well as some stray cob webs. We love this company because they do excellent work, and stand behind it. If we should see a bug or have any other pest problems, they will come out, for free, and take care of it. Thank you, Landis and Bulwark!!

Sam Decker treated our house today with Bulwark Pest Control. He did a great job listening to my…read morewife's concerns and answering her questions. Very professional approach and much appreciated.

Stephanie was very professional and I look forward to working with her again. Great and timely…read moreservice.

Highly recommend this service. They listen to your concerns and are friendly and timely! A great…read morevalue for pest control. The owner is authentic and honest and really loves her work so much her main goal is to help! Can't recommend this company enough!

Service was great. Found the critters causing the problem and was treated. So far no one has…read morecontacted us to schedule another treatment. Follow up has not yet occurred

If you are reading this find some other company than Orkin. Please don't get cheated like we did…read more We have everything in emails and photos to prove their incompetence and or apathy. We should have known since most of the contract we signed dealt with arbitration and not suing them. They told us we had a bad mice and snake problem in our encapsulated crawlspace and attic, and probably the walls too. The work they quoted was expensive but based on other quotes they were on the high side but in line. They quoted 5 things to do. 2 of which they did not do at all, the other 3 they did attempt were complete fails. They incompetently or accidently unencapsulated our crawl space as well. We had to fix that ourselves. They came out 4 times and we had to be there to watch them since each time they did less work, and worse job. The managers came out the last time and it looks laughable. If Orkin's goal was to keep doing so bad we'd say don't come back and quit wasting our time then you succeeded at that! If this is the best you can do, your competitors appreciate you! Us on the other hand feel cheated out of our hard earned money for a piss poor job and apathetic and incompetent organization. I plan on working my way up the Orkin chain of command and file a BBB complaint. Attached photos are AFTER they said they were done. We have many more if you're interested or Orkin's competitors.

On August 29, 2026, I had the pleasure of experiencing truly outstanding customer service from a…read moretechnician named Dre with ClearDefense. From the moment he arrived at my home, his professional demeanor and friendly attitude put me completely at ease. He took the time to sit down and listen attentively to every single one of my complaints regarding our recent insect surge. I felt genuinely heard as I described the frustrating issues we have been facing with various pests around the property. Dre did not rush me at all, making sure he noted every specific area where we had spotted unwanted "visitors." He then took the time to provide highly specific details on how modern pest control repellents actually work. EcoFriendly and Pet Friendly chemical !!! Dre explained that the specialized liquid formula acts as an invisible, microscopic barrier that binds directly to surfaces. He described how the active ingredients target the nervous systems of specific insects without posing a threat to our household. It was fascinating to learn that the treatment relies on a transfer effect, meaning pests carry it back to their nesting sites. When it came to addressing our spider problem, Dre explained that his approach targets their food source and web zones. For the interior, he detailed how a precise perimeter spray forces existing spiders out of hiding and prevents new ones from nesting in the corners. On the outside, he noted that clearing away exterior webs and treating the foundation creates a long-lasting defensive shield. He advised keeping the indoor baseboard areas dry and clear for a few days following the initial application. Next, we discussed the constant influx of flies that had been buzzing around our kitchen and back patio. Dre explained that flies are highly attracted to localized moisture and organic residue, which dictate his treatment placement. Inside the home, he utilized a specialized, non-staining residual application on targeted window sills where flies naturally congregate. Outside, he treated the eaves and patio walls to intercept them before they ever find a way indoors. He emphasized that proper sanitation and sealing trash bins are crucial follow-up steps to ensure the flies do not return. Finally, Dre tackled our stubborn ant infestation by explaining their complex trailing habits and pheromone communication. For the interior ant problem, he deployed a slow-acting bait system that the workers safely transport back to the queen. On the exterior, he applied a non-repellent barrier around the entire foundation to disrupt their primary foraging pathways. He instructed me to avoid using standard retail bug sprays inside, as that would ruin the effectiveness of his specialized bait. To wrap up the visit, Dre carefully outlined the comprehensive follow-up procedures required to maintain a pest-free environment. He explained that we should expect a temporary increase in insect activity over the next few days as the repellent drives them out. He scheduled a routine maintenance check to ensure the exterior barrier remains completely intact as the seasons begin to change. I could not be happier with Dre's incredible expertise, thorough communication, and dedication to resolving our pest issues.

KeAndre aka Dre was an absolute pleasure! We had general pest control service done and He did…read moreamazing work and explained everything very thoroughly!

I had a new person- Adam. I was very happy with his service. He was professional and we walked the…read morehouse and he asked questions about any concerns I may have had. He was done in less than 15 minutes and did a great job ridding my home of spider webs! I hope Adam stays on our route!

I bought a house and the previous homeowners used this company for the termite services. I have…read morebeen in and out of the country for the past several months and one day I pulled in my driveway to find a representative from Northwest forcing my locked privacy fence open. He got in my backyard and when I approached him and asked where his permission was to enter my property, he said he did not need one. That it was not criminal trespassing. So if you want these people just to come into your property whenever they feel like it, hire them. Their customer service is extremely unprofessional. If they needed to remove 'their property' from my property, just like they harass you to get into a quarterly membership with them with emails and mail correspondence, they should also let you know that someone is coming and requires access to your backyard and the privacy of your home.

UPDATE JUNE 9 (Please read below for initial 1 star review):…read more Everything was resolved, and I'm very happy with the attention and service I received. I would highly recommend using Arrow. I worked with Marty, the Region Technical Training Manager, who came out with what you might describe as a long selfie stick ("dust stick") that allowed him to reach and dust the carpenter bee holes along the roofline. This is how it was supposed to be done. We also found bee activity in a shed, and after I cut out the siding, we found a lot of bees in the insulation. Justin and Marty sprayed the area and cleaned up the insulation. Marty said he hadn't ever seen this before (avoiding the wood and laying eggs in insulation), so he took the bag for training). It was this kind of service I expected from the get go, and I'm the kind of customer that is happy to pay for really good service. (It's why I buy Apple products; the customer service is much better than any other manufacturer.) CAVEAT Be an informed (and involved) customer. You can get better service that way. Google and YouTube treatment. The dust stick is a perfect example. The first two attempts at treating my home didn't involve the dust stick! And there's a video showing how the dust stick is used to reach up high. ================== UPDATE 15 MAY: (Read below for entire story.) Got a call from Glenn, a regional manager, who happened saw my review as he was leaving town. He offered a refund or to investigate and possibly solve the problem. After describing what happened, he explained that it's possibly no one at Arrow in Chatt is certified to use a tall ladder, for example 40ft, and they may need to pull someone in from out of town. (which seems odd to me since there are lots of 2-story homes!). Anyway, I received the refund and will be visited by a higher up technician next week. I'll update my review then. I do really appreciate this kind of service from some one who seems to know how the business works. It's been shocking that the local folks didn't know that a tall ladder is needed for a two-story home and that you need to dust the holes in addition to applying the residual from the outside. In fact, the websites I've read state the holes should be sprayed to kill the queen, then dusted, then the residual liquid applied, and finally filling the holes 3-4 months later or in the Fall to see if larvae hatch and to prevent them from drilling out from the inside! =================== I had a great experience with a termite inspection and treatment, and so I was very let down by my carpenter bee experience with Arrow. The inspection and estimate steps seemed pretty straightforward. $225 for powder in the holes and chemical spray around house and decks. Except for the house being a duplex with a gable between units (they won't go on the roof), things seemed great. The tech shows up in a small pick up with no ladder. This is a two-story house. Apparently the dispatcher sent wrong tech (that's the story anyway). He borrows my ladder to dust a couple holes above the front porch. I'm on the phone with the sales person, Coty, and we work it out so another tech and truck will come the following week (I'm out of town). Mix ups can happen and I communicate the inconvenience but say it's cool to come back once I'm home. New day, new tech (a service manager), new mix up. This time they show up with wrong chemical because the service manager understood that he was only doing naked wood on a deck. (Does any one write up detailed reports and orders?) Off the cuff, I ask for a discount, and Coty tells me "That's not going to happen." Especially considering the $75 "ladder fee." I retort, "Well, your tech used my ladder last week; let's off-set those fees." He's not happy with my suggestion. After involving the service manager, who says he's not happy with Coty (Coty is standing right there), because the quote was too low for the work needing to be done. I say I'm going to switch companies in the future. Coty, who is becoming more and more defensive and aggressive, wants to call the whole deal off. I'm upset to because after 10 minutes I've only got Justin to barely admit that showing up with the wrong equipment twice in a row is a problem. Coty won't take any responsibility; in fact, his position is that they're still in the 10am-12pm window, so no harm no foul. So now (I'm live describing this), it's 10:45, and what I was told would take "driving 3 miles to the shop and back" is at 20+ minutes. Still waiting. The treatment with the liquid spray was completed, though doing it from a tiny ladder means spray all over the place, including the tech. (also no powder applied around roof because they aren't allowed on ladders high enough to reach.) A week later, not only are the carpenter bees still coming in and out of the holes that were sprayed, they've also started at least 5 new holes in the same location. I've called and am awaiting a call back.

Stay away from this company! They show up unannounced, walk thru gates and don't close them, back…read moreinto your carport like they live there, don't apologize for letting your dog out and they lie on their service reports!

My husband and I definitely recommend the service and plan on using them again…read more We moved into a new house that has an additional guest house on the property. The guest house has been empty for some time and has roaches. The company came out quickly for the initial treatment and no future contract was required.

Very responsive, efficient work. Went above and beyond to make sure the pest was eradicated.read more

So responsive and helpful!! Ricky is especially kind to my…read more95 year old dad. Daddy looks forward to his visits!

We have had Cook's Pest control for almost 2 years. Signed a contract because I hadn't really heard…read moreany negative reviews. The tech they have sent out is not knowledgeable about what or how to treat a home for insects. The ant bait stations outside are just kind of thrown into a corner but never really upright in the ground and they schedule service on days they can treat the outside of a home and skip the inside. We did have a situation with yellow jackets getting into out home and they did help with that but as far as a roach goes it is more lime they are feeding them than killing them. At the price they charge it should have solve the problem by now. Wouldn't recommend.

Couldn't figure out what was making a mess in my shed. Austin came out, did a thorough check and…read morefound where raccoons were getting inside. He also found a snake I didn't know was there! It was a win/win visit for me! Thank you, Austin!!

Austin was outstanding! came and got a snake out of house immediately would highly recommend alpha…read morewildlife.