Used Bingham Restoration during an emergency situation. Unfortunately, our experience became extremely stressful once billing started. We signed an emergency mitigation work authorization so drying equipment and mitigation could begin immediately, but we were never provided with a meaningful estimate or projected cost range beforehand. At the time, we were assured that the insurance company would take care of everything, that Bingham worked directly with insurance carriers regularly, and they even offered to help us initiate the insurance claim process. As homeowners dealing with an emergency water loss, we relied heavily on those representations and trusted that the billing would be handled reasonably and professionally through the insurance process. What followed were dramatically inflated and constantly changing invoice amounts, aggressive collection tactics, and repeated demands for charges that were disputed as excessive and five times outside reasonable industry standards. The insurance company ultimately obtained an independent third-party peer review and comparative mitigation estimate which supported a significantly lower reasonable value than the amounts being demanded. Despite this, we continued receiving demands for thousands more along with collection and lien threats. Our issue was never with the actual mitigation work performed or the quality of the work itself. The issue was the reasonableness, consistency, and transparency of the billing practices, along with the pressure placed on homeowners during an already stressful insurance claim. I strongly encourage anyone using this mitigation company to request detailed pricing information in writing upfront and to carefully review all documents before signing anything during an emergency situation. By reading reviews now, I see many people have had similar experiences. read more

**IF YOU WANT A CONTRACTOR- STAY AWAY FROM BINGHAM** Where do I even start. After a water leak in my home, my insurance company dispatched Bingham Restoration for mitigation. Seemed fine at first--they showed up quickly, set up fans and dehumidifiers, and assured me everything would be handled through insurance. No estimate provided. No quote. Just "sign here, we'll work it out with your carrier." First red flag I ignored. **The Invoice Shock** When the invoice finally came? Over $9,000. For water mitigation. My insurance adjuster reviewed it and determined the work was worth around $4,600--roughly HALF of what Bingham billed. The adjuster spent weeks--WEEKS--asking Bingham for a simple line-item breakdown and photos to justify the extra charges. Their response? Crickets. My adjuster literally texted me: "Until they give me photos and explanations of what they are requesting, I can't do much." **The Threatening Emails** Once I pushed back, the billing department got aggressive. "Pay by end of day or we rescind all discounts." "This will go to our legal department." They threatened to put a LIEN on my house--except their lien rights had already expired under Washington state law. So they threatened me with something they legally couldn't even do. Classic intimidation tactic. **Accused ME of Fraud** Here's the kicker. I paid exactly what my insurance approved--sent a cashier's check for $4,602.95 with a letter stating it was payment in full per insurance determination. Their response? An email accusing me of "insurance fraud" and "trying to make money off an insurance claim." I paid every dollar my insurance said the work was worth, and somehow I'M the fraudster? The audacity. **Then Came Collections** After they CASHED my check, I got a call from a debt collector demanding $4,800. That number doesn't match their original invoice ($9,232), doesn't match their "discounted" amount ($7,900), doesn't match ANYTHING. It's like they just make up numbers. **Communication? What Communication?** Getting someone on the phone was nearly impossible. Their billing manager promised to call back--never did. When I finally got through, I was told different amounts by different people. The invoice amount changed at least three times. No consistency, no accountability, just threats and demands. **The Bottom Line** The actual mitigation work we had to get done through someone else. But dealing with this company's billing practices has been an absolute nightmare that's dragged on for months. They prey on the fact that you're stressed from water damage and just want it handled. They'll tell you whatever you want to hear to get equipment in your door, then bill your insurance for as much as possible--and come after YOU when the insurance company pushes back. Even if you're paying through insurance, get EVERYTHING in writing BEFORE they start work. Get a detailed estimate with line items. Don't make my mistake. Save yourself the headache. There are plenty of restoration companies out there that won't threaten you, accuse you of fraud, or send you to collections after cashing your check. read more

Very professional service provider for an unpleasant situation. Timely response and met the needs of an inexperienced homeowner.

Yes they did great work. But what happened after made me upset. I had a troubling experience with this company around the last payment. After coordinating for someone to pick up a check, I stayed home from work to accommodate--but they canceled and texted they'd come by Monday. I followed up, let them know someone would be home, and asked for a time. They never replied or showed up. Months passed with no communication. Then suddenly, I received a threatening email about sending my balance to collections and placing a lien on my property. That same email finally included an online payment option--which hadn't been offered before. I shared the original text message with the company, and they did apologize, saying the rep got busy. But my main concern remains: instead of a friendly reminder or professional follow-up, I was met with threats. That approach made me feel uncomfortable and unfairly targeted. I hope they reconsider how they handle customer communication. A respectful reminder goes a lot further than intimidation. read more

Johnny and his team are amazing! So responsive and able to come out to look at the issues quickly. We've used them three times and each time was a breeze. I highly recommend Bingham Restoration for any water damage issues you may have! read more

Kai, Trace, and Rocco went above and beyond. We had a water leak from the storm and Trace/Rocco went into my attic to asses the damage, moved things around and provided fans to dry everything at a super reasonable price. Excellent communication throughout the whole process keeping me informed. Kai also referred me to a roofer he trusts. Never felt like I was being "sold" or like they were trying to make an extra buck from my situation. I will be using them in the future for any issue!! read more

I do not have enough great things to say about Bingham Restoration. From the moment Johnny came to evaluate our situation, we were met with so much kindness and compassion regarding a really stressful situation. From there Trace and his team were diligent and communicative through the entire process of restoration. I honestly feel like they made this situation so much easier for me to tackle. 10/10 would recommend to everyone. read more

We had a flood inside our house. we had two companies come out to give us a quote. Bingham was by far the best. They are reasonably priced, courteous, thorough, punctual and clean up wonderfully! We were very impressed at the fast turnaround! Thank you! read more

Absolutely incredible customer service. Everything was explained in detail and I felt like all of my concerns were addressed and alleviated. Kai was professional and efficient and so helpful guiding me through the claim filing process. I will be recommending them to all of my family and friends! read more

Came home to discover wet carpet throughout our master bedroom and water dripping from the ceiling in our kitchen. Contacted a plumber who determined a pipe had burst behind our shower. He referred us to Bingham Restoration. The inspector Kai was great to work with. Very communicative and assisted us throughout the entire insurance process. Great value and highly recommend them!!! read more

This company is a HUGE FRAUD! DO NOT USE THEM. You've been warned. They lied to me saying that if my home insurance company denies my claim that I will not be responsible for paying the cost of repair they perform. The following day my insurance company ended up denying my claim and now I am being sued for $1408.00 for mold test and one fan Bingham Restoration left in my garage that they did not picked up immediately after I informed them that my insurance company denied my claim. I got harassed on the phone and now threatened by a law firm if they do not receive the payment in full they will put a lien on my house. read more

We contacted Bingham Restoration after we had an angle valve break under our kitchen sink during the middle of the night and woke up to a flooded kitchen and dining room the next morning. They arrived quickly and started work immediately. They took several different readings of water damage around our house and came up with a plan. At first, everything seemed to be running like a well oiled machine. We were working with Jason Meraz and he took the time to explain to us what the process was going to be and what was to be expected. Because we were initially so impressed with Bingham we decided to also use their sister company, Murray Renovations to rebuild everything that was destroyed. While they were cutting out drywall and removing planks of my manufactured wood floors due to water damage, they did not remove the island in our kitchen. We explained that the island was also covered in water and we were concerned, there may be water or a potential for mold under the island. Jason assured us that they used infrared readings around the island and did not detect any moisture, and that it was fine. After Bingham completed all of their restoration work, I received some bills from the packing company that packed out our kitchen. I called Jason to see if these cost were covered by Bingham or if we would have to pay for them directly. I have never heard from Jason since they completed their portion of the work even though I had left several messages requesting clarification, he never called me back. Fast forward a few weeks and now Murray Renovations is now re-building everything. All of our cabinet boxes had to be rebuilt but Bingham didn't take measurements or adequate photos of the existing cabinets prior to removing them. So now, Murray Renovations is having difficulties getting the cabinets built to the correct measurements and it is further delaying our completion date. We are now having our new flooring installed in our kitchen. The flooring worker removed the trim around the island and a low and behold, what did he find? Mold! So now the entire project comes to a standstill. The island is removed and we also found out that the whole back panel of the island had mold, growing up over 10 inches on the inside. So now we have to wait until the island is rebuilt and installed to finish the flooring work. This set our project back by several weeks. There were other issues of sloppy work being done on behalf of Murray Renovation, which I will cover in a separate review. Long story short, this project has taken almost 7 months to complete. I think if I had to go through this experience again, I would probably choose a different company, knowing what I know now. In the end, everything was completed to my satisfaction. However, I had to advocate and demand that things be fixed appropriately. read more