Darin was really nice and responsive. Butch was sent out to measure one room for carpet to send a…read morequote for insurance. He also wrote up a quote for a stucco repair. The time Butch was scheduled to be here, we had to unexpectedly leave the house. My husband unlocked the door and told him where the room and stucco damage was. Butch seemed like this was a really big inconvenience. Ok, no big deal. We text him after we got back in town if we have a 12 ft room, if a 12 ft roll would work or be safe and do a 15 ft roll of carpet. He said that would be a question for the person installing our carpet. I thought it was you?? Carpet people were friendly so we had them do the install. I text for when we could schedule the stucco and did not get a timely response. Darin had Butch call, and again, seemed like a huge inconvenience for him. We decided to use another repair company based off our experiences with Butch.

After about half of our home flooded from a pipe leak, Radar Restoration arrived in less than a day…read moreand got to work with mitigation. It was a traumatic situation with black mold that had formed but they knew exactly how to fix it. They had to saw into my walls up to four feet off the ground and spray fungicide. I was worried it wouldn't look as good as before but they did an excellent job with the sheetrock and texturizing and painting. You can't tell there was a problem now. They also ripped up all the laminated wood and replaced it with a porcelain tile and it looks gorgeous. I ended up having them redo the bathrooms and they did a fantastic upgrade. They worked in a timely manner and Boston, the project manager, was always available and worked closely with me, even though I was out of town. This company uses good craftsmen from Alex and Skylar to Luis and Julio. I'm convinced Luis could build a whole house. They also worked really well with my insurance company making sure all the paperwork was submitted. I highly recommend them.

Friendly, Clean, Professional…read more I was given a 2-4p window for someone to come out, I was called before that time frame to be advised that they may be late and then again later to be told that it was taking longer than expected. I appreciate that China (the dispatcher) and then later Dominic (the plumber answering the call) were so communicative. Dominic took care of my sink right away but was able to show me a leak. He was concerned that because it was so late he didn't want to start replacing things (to stop the leak) and not have everything I needed and leave me without a sink, so he came back 2 days later and replaced the garbage disposal (which is where the water was leaking from) He also cleared the bathroom sink (which was draining slowly) in like 10 minutes. Dominic (Sorry if I spelled your name wrong) was very tidy, cleaned up after himself and was very personable. He was nothing but nice and professional and I appreciate all the help he gave. Over all, great communication and a good (albeit expensive... isn't it always?) experience.

5 days before Thanksgiving my new washer dumped a full load of H20 out onto my carpeted 2nd floor,…read morewhat a mess! Called a recommended company to come and assess the damages, they were so difficult to work with that I went looking on-line for another company with more local roots than national franchise... I called the folks at Ground Zero, right from the start I felt as if they truly cared and had empathy for me and my situation. Devin was on the phone right away setting up a time to come to the house. He was professional and most importantly kind and caring towards my dilemma. For anyone in need of this type of service I would highly recommend this company!!!! THEY CARE!!!!

Took 18 months to complete job. Lied about compensation. Treated horribly by some Laura person. Do…read morenot hire them do not trust them

The following review is directed towards Envy Packout crew members Aiden, Blake, ​Jason and Ioane…read more This amazing crew came in professionally packing up belongings of ours​ and communicated all that they were doing during item removal. To our surprise, we returned home to find our items returned back to the exact location prior to packout removal. Not only that, everything was returned intact, dust free and clean! They were truly the kindest and most helpful during what was a stressful situation. I cannot recommend them highly enough and folks five stars is not enough​

I'm writing this review to commend Mike Tedder, the Mitigation Manager at the Show Low office of…read moreDamage Control-AZ which specializes in restoration services for fire, water, mold, contents, and structures. When I contacted my insurance company to file a claim for a sewer line break under my manufactured home, they contacted Mike Tedder who immediately called me to make an appointment to assess the damage. He discovered that not only was shoddy repair work done by the plumber I originally hired, he also diagnosed a second sewer line break that the previous plumber charged me for but did not detect/repair. The break was not recent; consequently, there was ample evidence of the break that the original plumber should have detected. Additionally, there was water damage to the sub-floor in the first bathroom. Had Mike not found this and corrected it I would have had a much larger problem! As soon as Mike diagnosed the problems he immediately began the repair work which took several days and on two occasions he continued his work into the evening hours! Mike showed me how he diagnosed the problems and he communicated the repairs at each and every step. Mike is extremely professional, knowledgeable, and dedicated to his work and to his customers. I cannot recommend Mike Tedder highly enough and I will definitely rely on him for any repairs in the future!!!

Absolutely terrible experience with this company! Their workers are rude as can be! Would not…read morerecommend them to my worst enemy! This is how you run a fly by night company not a company that you care about the reputation of. Would give zero stars if I could.

I use Elite Pro Services for all my plumbing, HVAC, & Electrical needs & I refuse to go anywhere…read moreelse. I called Semper Fi HVAC 1st when my AC went out & the technician told me it would cost $2700 + whatever parts he needed costed. I told him I was getting a second opinion & called EPS & they sent a technician out the very next day who was able to fix my AC for $750. That's over a $2000 difference! Since that experience I have used them many times for all the services they provide. They have a wonderful staff who actually care & when you call the office Amanda, Natalie, or Anna will take care of you (They even answered the phone at 9PM once when my AC went out at nighttime, incredible service!). From the Electric team I have dealt with Anthony & he is very knowledgeable, professional, & polite. He also installed some electrical outlets for my TV's for me & they came out great! They have had to crawl through my attic to install my camera system & my attic is crawl space only so it wasn't an easy job but they did it all the same. Last but not least the owners of the company are terrific people. I'm so glad I have had the blessing of getting to know them & they have made me a customer for life. If you are worried about the bad companies who will over charge you just because they can & you are looking to get things done for a fair price you should give them a call.

Wonderful customer service I really enjoyed working with Alexis and David. They make a great team…read more I do think if it was not for The professional and courteous attitude Alexis showed we would have went elsewhere. She is a true gem and asset to the company

I had a fire, flood and mold and these guys were there for me! I rarely leave a review unless the…read moreservice is excellent and it definitely was. Prompt, knowledgeable, customer focused and HONEST!!! If you're looking for a remediation company that won't take advantage of you and will take care of you like you're family, then use these guys. They couldn't have performed any better as their helpfulness really took the stress out of a challenging situation.. Kaleb, Houston, Seth, and Bree--I can't thank you enough, you guys rock!!!

I live at Aderra Condos in phoenix near the P.V. mall had water condensation in our livingroom,…read moremaster bedroom,bathroom and walk in closet Our fabulous management company called( Titan Restoration ) they came out immediately unbelievably fast. The nicest adorable young men very proffesional and in a few days all dry. We can never Thank them all enough Thankyou for the super fast, terrific service!!! Your The Best!

I'm unsure about 3 stars. I have mixed nightmare AND amazing experiences with Smith Plumbing. As of…read moreright now I will use them again because their main plumber, Rob, is excellent, and also bc they have lots of mobile home experience. If you know of others that are great I'd like to know them. My bathroom needed a rebuild and they contracted the work to their own sister company, owned by the same owner. Turns out that sister company barely runs and they didn't have a real crew when they took my job. They sent 2 barely adult kids to rebuild my sub floor. One kid cut up all the flooring wood with curving edges in several small pieces so it would fit in his car to get it to me. I came home to find a jigsaw puzzle of a sub floor that bounced and sunk when I walked on it. When I complained they sent out someone else who was excellently skilled but expressed a lot of negativity about all the other workers and about the job and ended up having too much back pain to finish. No one showed up while i missed client appointments and lost money waiting for workers who were schedule. Finally they sent out 2 more guys who said they felt thrown into the middle of a job (as they were) that they didn't quite understand. I had to ask them to redo several things that looked awful (and Rob the plumber expressed to me his disappointment at their work even after that). The two guys admitted they'd never worked on a mobile home bathroom before. After 3 months with no bathroom and WEEKS when no work was being done, the bill for part of it was double what was quoted by the plumber. Katie, who handles the logistics, insisted this was their discounted rate and has stuck to it. So I am stuck with a high bill for a nightmare where only Rob the plumber was competent. Be sure you get all quotes in writing and maybe have them contract with someone else to do any rebuilding for you. Their plumber Rob will work his butt off for you and do a damn good job though.

Water Heater sprung a leak on Sunday morning. Tried several plumbers and Smith was the only one to…read morerespond in a timely manner. Technician showed up within 2 hours and gave me an estimate that I considered very reasonable. Asked "when can you do the work", he said "Right Now". He removed the heater and returned it to Home Depot since it was still under warranty, was back within an hour with a new heater and completed the installation promptly. The technician, Gannon, was great. He handled the warranty exchange, did a top-notch installation (even corrected a gas line run that was not up to current code), left the work site perfectly clean, and the final bill was exactly the estimate. Highly recommend.

Hello, before...anyone throws..Shade on Arnett Plumbing...It is an established business in the…read morecommunity...This means, because of its excellent services chances are they are all booked...On that note..Emergency Plumbing is going to happen: Children throwing items in...., People over stuffing toilets..Sentiment from the water affecting the efficiency of the components in the tank ..E.t.c HENCE:...The receptionist telling you they can do it means she/he is looking through schedules..and cancelations..and technicians where abouts..to try to pencil you in...It takes time cause this business serves the community, and then some..In 2020 right after a death in the family they were obliging...kind..caring,, and Considerate to all of my families needs, before anyone..Neighbors included gets their feathers ruffled...Understand their Best is better then excellent.. Amen....God Bless!!!!

Horrible customer service. I contacted this company to do some repair work on a couple valves for…read moreirrigation. Received a text from Spencer asking for photos of what I need so he can give an estimate. I sent the photos and have not received a response more than 24 hrs later. I'll be taking my business elsewhere. I DO NOT recommend this company to anyone. Very unprofessional!! Oh and don't bother trying to call them, because they never answer the phone.