Billy's Bakery at this location is never a disappointment. On a fall day it's great to get something and sit outside. Billy's is historic. They opened a location Upper West Side but it was a disappointment to me. Go here! read more

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Waste of time! Website would not accept an order for same day delivery and you cannot place an order directly with the store. Only words the person who answered the phone was able to were " I'm sorry, I can't help you." Words of advice if you can't help a caller then don't answer the phone. read more

Wow--what an unprofessional experience. I sent Billy's Bakery an inspiration photo and was very clear that I wanted a pink-toned cake with white writing and white stars. They told me they couldn't recreate some of the decorations, which was completely fine, and I agreed to the changes. But the cake I received was neon red, with pink writing and extremely dark stars--the complete opposite of what we had discussed. It was honestly so ugly and different from what I ordered that I couldn't even bring it to my birthday party. When I asked for either a refund or a replacement cake, because I was still willing to work with them, they told me I had to return the cake in person on the day of my party. Anyone who has ever hosted a party knows how unrealistic and inconvenient that is. Overall, the lack of attention to my instructions and the way they handled the issue were incredibly disappointing. I would not recommend ordering a custom cake from this establishment. read more

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Adorable little bakery with old school decor. Cakes, cupcakes, bars, mini cheesecakes, etc a few tables if you'd like your treats right away. Friendly staff. read more

Really cute neighborhood bakery that serves cakes, cupcakes, tea, & coffee. They have a few seats for folks that want to enjoy their treats inside. read more

Billy's Bakery - Bakeries Near Me - New York, New York

Billy's Bakery is wonderful. I ordered a cake for my son's first birthday, and it exceeded all expectations. The cake was beautiful, delicious, and made with great quality ingredients--everyone at the party loved it. On top of that, the service was friendly, helpful, and easy from start to finish, which made the whole experience stress-free. I couldn't have asked for a better cake for such a special occasion. Highly recommend. read more

Billy's Bakery - Bakeries Near Me - New York, New York

We don't live in the neighborhood but would come here much more often if we did. The cupcakes, cookies, etc. are all very good. They focus on baked goods that may not look fancy but taste homemade! This is mostly a takeout bakery, but there is a place to sit as well. read more

Billy's Bakery - Bakeries Near Me - New York, New York

Just stopped by Billy's because it's close by our apartment. What an insulting slice of carrot cake they sold to us for $8! Opened box to see the smallest piece of cake that almost looks half eaten. Never again. Plenty of other bakeries in this city. Thumbs down . read more

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On a rainy weekend morning, we snuck into Billy's to get out of the rain, and sat, dry and warm, in a corner sipping my coffee and nibbling at an Everything Croissant while locals came in and out, some for daily coffee, some for vacation treats, and some to pick up big orders for parties of various sorts throughout the day. The friendly folks at the counter were hustling and bustling to attend to each customer while a lady in the back was decorating cakes, probably for the next big party. A nice snapshot of Chelsea through the eyes of a local bakery. But most importantly, a damn good cup of coffee in a pleasant and happy corner of the island. If you're looking for a break, stop in to Billy's Bakery and grab a slice of the lower west side. read more

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I'm sorry I have to write this review, but I've been coming to Billy's cupcakes for years & the cupcakes used to be so moist and delicious. Now they are just dry and seem to be dry in all locations. I don't know what's happen in the last few years but I guess I just continue to support Molly's cupcakes .. even tho I don't like her red velvet as much as I liked Billy's red velvet:( read more

Billy's Bakery - Dry vanilla vanilla cupcake - Bakeries Near Me - New York, New York

Updating my review from 12 yrs ago. Bought half dozen mixed flavor cupcakes. They were horribly dry and stale. There was zero moisture in the cupcakes. $4.50 each. Completely dry and crap taste. Walk over to 8th and go to Empire instead. Also $4.50 per cupcake but much better than (relatively) than Billy's. Very disappointing. BB used to be my goto bakery. read more

i'm SO disappointed in the lemon cake. it looked beautiful but was so dry we couldn't even take more then one bite. It was without a doubt made several days prior to me picking up. definitely would not recommend. read more

It's changed- smaller, less frosting- Frosting tastes different Been going here since day 1 and man what a disappointment Change back Billy -cost cutting I get but these were not the same this time around read more

I have been ordering and going to Billy's for their cupcakes for 20+ years. The last 3-4 times I have gone there the cupcakes were dry and hard. Today I stopped in to pick up some cupcakes to bring home to my kids. There was one young lady working there and two people ahead of me on a Friday evening. I waited for 10-15 minutes while she struggled with the espresso machine. I walked out. Hire some more workers Billy's and throw away or donate the old Stale cupcakes. You are slowly losing customers. read more

Very dry and stale. I've been here before 2 years ago and it was great. Tried it again and it was terribly stale.

This bakery is small, cute, and all about the cupcakes! They were perfectly moist, flavorful, and topped with just the right amount of frosting--easily some of the best I've had. I paired one with a decaf espresso, which was smooth and balanced. The staff were friendly and welcoming, adding to the cozy vibe. If you're a cupcake lover, this place is a great spot. read more

Purchase an assorted box of cupcakes this weekend, wasn't impressed. The cupcakes all tasted like they were made from a mix you buy at a grocery store topped with tons of suger toppings. I wouldn't go back. read more

Billy's Bakery - Bakeries Near Me - New York, New York

I was referred to this bakery by my daughter's friend. One of the cakes was dry and they pride themselves on quality cakes so they refunded my money. I would order from them again because of their caring customer service. read more

Tried their famous carrot cake!! Pros: No lines. the cake was moist and delicious. Was it life changing? No but it's a solid choice! Cream cheese frosting could've been creamier and stronger :,) read more

Billy's Bakery - Carrot Cake - Bakeries Near Me - New York, New York

yikes. i didn't think the baked goods looked good here, so i didn't try it for the longest time, even the month i lived above the shop, but i heard that the banana cake was good, and i love banana flavored sweets (and wish there were much more of them available!) i came in on a saturday at 3pm, and there was about two slices worth left of the banana cake. it was a decent size slice for $7.50. however, when i got it home and tried some, the consistency was like banana bread, not light at all, only a bit of banana flavor, and the icing was cloyingly sweet. i was not into it at all, and it tasted how it looked. with so many other places in the city for refined desserts, i absolutely do not recommend billy's. read more

I started going to Billy's like 15-18 years ago when it was a convenient Magnolia-like output in Chelsea. At the time, I probably tried everything offered and it was all delicious. On my most recent trip to NYC I was able to have a little taste of dessert before dinner and it's still yummy! Red Velvet Cupcake: A classic! Moist fluffy red cake. Lots of creamy cream cheese frosting. Together, they make an amazing pairing. read more

Billy's Bakery - Red Velvet Cupcake - Bakeries Near Me - New York, New York

This is a review specifically for the SHIPPED cakes. TLDR: unless you are a die hard fan... don't get it shipped, better enjoyed at the bakery. We are longtime Billy's supporters of over 10+ years. In fact, they made our amazing wedding cake, which is why for our anniversary we decided to splurge and get a banana cake shipped to us. First - the lead time on the delivery is a week. Don't expect to order it on a Monday and get it by the weekend. Second- the shipping packaging needs MAJOR improvement. The cake is not sent with any ice packs or instructions, other than a sticker that says "do not refrigerate." No guidelines for serving or storing, nada. (Also from a marketing POV a sticker or postcard would have been a cute touch, especially if this was a gift!) The cake is in no way safely packed, it's literally shrink wrapped and tossed in a box. There is no protective padding, or anything keeping your cake from being tossed, etc. While it doesn't affect taste, don't plan on getting something that is pretty that you can serve at a party. Overall, we are grateful to have a banana cake to celebrate our anniversary with, but not sure if we'd splurge on having it shipped. That said - swing by the bakery and get a fresh slice for the best experience!! read more

Billy's Bakery - Shipped banana cake :( - Bakeries Near Me - New York, New York

I've been eating at Billy's for over a decade and I'm so disappointed to have to write this review. The quality has taken a real nosedive. Gone are the soft cupcakes and the just-right frosting. Red velvet cupcakes were dry and dense and there was no hint of cream cheese in the frosting. The Hello Dolly bars, my former favorites have gone from a hefty bar loaded with coconut and nuts to a flat, non-descriptive bore of a dessert. Currently on the lookout for a new neighborhood bakery. read more

Billy's Bakery - Classic Chocolate Cupcake (12) - Bakeries Near Me - New York, New York

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Amazing carrot cake! I got it delivered for my boyfriend's birthday. We ate it for days and agreed it was the best carrot cake to date. read more

Billy's Bakery - Carrot Cake - Bakeries Near Me - New York, New York

The service at this location was great! As for the cakes, the best cream cheese frosting I have EVER had. The cakes were sweet, but not overly sweet. They were moist and tender but not too fluffy, which I loved. I got the carrot cake slice and the banana cake slice. Would recommend both 1000% The only complaint I have is the portion sizes. If the slices were a bit bigger, I would definitely give this place a 5/5 read more

Billy's Bakery - Carrot Slice (I ate the banana slice too quickly lmao) - Bakeries Near Me - New York, New York

Very good desserts, cute homey store, feels like a 1970s kitchen with the wallpaper. Chocolate cake and chocolate icing was delicious- moist and rich but not so overwhelming that you couldn't eat. read more

Billy's Bakery - Inside of store - Bakeries Near Me - New York, New York

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So apparently they hire third-party delivery drivers and do not take responsibility for how their baked goods arrive. A dozen cupcakes upside down for $85? ...the delivery guy smiled at me when I questioned how they looked. Go elsewhere! read more

WARNING!!!! DO NOT ORDER A CUSTOM CAKE HERE AND MAKE SURE YOUR FRIENDS DO NOT ORDER A CAKE HERE. So many customers have had the same issue as me. It feels like a scam. I ordered an engagement cake and it got delivered completely messed up and customer service was awful. I paid $134 for a tiny cake to arrive messed up. I called and they told me they would remake my cake and deliver it by 6pm. Then a different person emailed me back and said the opposite. They didn't offer any sort of make good or even apologize via email. They just said they can remake it if I order and pay again... yeah right lol They even turn off their instagram comments off because they get so many bad reviews on social. My email pictured here should sum up the issue Such a bummer as I was excited for this cake for my engagement party... wasn't able to have a cake read more

Billy's Bakery - My email back to them which explains the issue - Bakeries Near Me - New York, New York

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My experience with this bakery was extremely disappointing. I ordered a Custom Cake for my partner's birthday and was told the color I requested wasn't available. However, I noticed cakes on the website featuring that exact color. I was told the cake I wanted most resembled the Bridgerton Cake and that I would be receiving that design. However, I did not order or pay for the Bridgerton Cake, which is a lower-priced option, and the color I requested isn't available for that design. When I clarified that I paid for a Custom Cake, I was informed they don't make "special" frosting colors because it's "too time-consuming." I ordered for a Custom Cake and expected that level of service. Unfortunately, this was my first and last experience with this bakery and will not recommend it. read more

I have been a big fan of Billy's bakery so it's sad that I submit this review but I think it's important so others are aware. I ordered a cake and cupcakes to be shipped to a friend for her birthday. Although they arrived in separate boxes both were severely damaged (see photos). I contacted the company hoping for a reimbursement or an offer to send another order but got nothing in return other then being told I need to address it with UPS. I asked them that they had engaged UPS for delivery - I did not and therefore they should interface with UPS but they wouldn't help me and so the victim (m) ends up with no compensation for what they did wrong. Proceed with caution on shipping. read more

Billy's Bakery - Destroyed cupcakes - Bakeries Near Me - New York, New York

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I had always loved Billy's cakes and cupcakes, but I recently stopped in for a few cookies. Since I had plans for a few hours, cookies were easier to pack in my purse to save for later. However, once I arrived home and took a few bites, I found them all very bland. The Snickerdoodle, Confetti, and Chocolate Chip "varieties" all basically tasted like the same sugary base with cinnamon, sprinkles, or chocolate chips thrown into them. With so many cookie-focused bakeries in Manhattan (such as Funny Face Bakery), I would not come back to Billy's for their cookies, only cakes. read more

the cake was SO dry we couldn't eat it. terrible. Too many spots in the city. I'd avoid going here.

I stopped by to pick up baked goods and shirts. I drove an hour to get here and was so excited to visit. The employee who served me was extremely rude and stand offish. I was the only one in the store, so it's not like they were busy. There are plenty of bakeries I can go to with wonderful customer service that have baked goods that are just as good, if not better. If you want to go somewhere where you're appreciated as a customer, don't go here. read more

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With so many cake options available from Jersey City to Chelsea NYC, the trip for a Billy's Bakery cake should be well worth it. Unfortunately, it is not. The customer service has declined. No greetings, no hello, no smiles and unable to accept a $100 bill to purchase a $40 cake. Their "decoration and bday greeting" was barely basic with spoon indentations and ZERO effort in writing a clear Happy Birthday. Instead of Happy 50th Birthday she wrote Happy Biethday 50. (yes, it looked like biEthday). Who says Happy Birthday then the age, lol? I fixed and made more presentable with a bunch of hershey kisses ;) The icing was spread very thin not like it was caked on before. The cake itself was dry and not as moist at it was once before. The cake itself seemed old and not as fresh as it was always sold. The cake itself was dense and not as fluffy as it always was. Will not return to Billy's Bakery for their mediocre quality. read more

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Solid cupcakes and a good spot for a quick sweet fix. A little pricey, but the banana cake is worth it.

I came in looking for some sugar. My eye went right to the Icebox Cake. I never ate icebox cake before and it just looked fun and different. I ordered a slice and WOW! it was a hunk of a slice. I felt like it was my birthday eating it. Life it short, try the icebox cake! read more

Banana cake, carrot cake, and banana pudding are spectacular here. All the chocolate, vanilla and the red velvet are only ok. Tried some of the seasonal like king cake and I'm not a fan either. read more

Salted Carmel Bourbon chocolate cake. Need I say more? This was everything I could have ever asked for, it's like they read my mind but no, this cake was already available and yes it was as good as it sounded, if not better! My now husband surprised me with this cake for our zoom legal wedding ceremony and it really amped up our experience. We are forever grateful and Billy's bakery will hold a special place in our hearts! read more

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picked up a few different flavors of cupcakes for my husbands birthday and they were pretty terrible. i definitely felt like they sold me days old stale cupcakes which is unacceptable. all of the cupcakes were dry, hard, and flavorless. we did not finish them and they went right in the trash. next time i will stick with magnolia bakery which is consistently good every time. read more

The salted caramel bourbon cake is amazing- so rich and delicious. It will always have a special place in our hearts because this cake is what we had for our zoom wedding night and then on our first anniversary. read more