Grandsons had a grand time, for 2 solid hours. The snack bar needs some attention, no staff manning the station.

Came here with my sister-in-law and two nephews and they were OBSESSED! This place is huge and has so many different slides, tunnels and activities for kids. We came during the week so we basically had the whole place to ourselves, which was good since my nephews wanted us to climb up the towers and go down the slides with them. Even as an adult, this place was super fun. I can't speak to how it is on a weekend when I'm sure it's much busier and louder, but the weekday trip was a huge win--though I was definitely sore the next day The prices are also really reasonable and allow for in and out privileges. They have security measures that make it so the adult that came with each child must be with them for them to exit, which is another great feature. read more

Your kids will love this place, you'll have a hard time when it's time to go! From the individual mini trampolines to the giant wavy slides and everything in between it's a kids dream. Tables and chairs for parents to chat or do some work while the kids play it's secure with only one way in/out. Not much food/beverage to speak of so eat before you go. The restrooms are hit and miss due to the large amounts of kids running around read more

Awesome safe fun place area for children kids to come & have some great fun plus they even have a food area where u can buy food snacks at real nice read more

Billy Beez - Mall of Georgia - Indoor Playcenter Near Me - Buford, Georgia

I would like to make parents aware of this location. my deep dissatisfaction with the experience my family and I had at Bay Plaza Billy Beez location on Saturday, June 7th, at 1:00 PM. We chose this location for my son's party based on a family recommendation and were excited to celebrate with loved ones. However, upon arrival, we were very disappointed to find that the party room (Room 1) and play area were extremely hot. When I inquired with the manager about the temperature, I was informed that the air conditioning had stopped working earlier that morning. Another staff member later mentioned that the AC had actually been out since Thursday. This lack of communication is completely unacceptable--especially when health and safety are at risk. At no point prior to or upon arrival were we informed of this issue, nor were we given an option to cancel or reschedule. We had elderly guests and children with asthma present, and the conditions were far from safe or humane for either adults or kids to enjoy the party. Additionally, I was told by the party host that balloons would be set up, and that I could bring in additional ones if I chose. However, there were no balloons in the party room when we arrived. Had I known, I would have brought more myself. These oversights significantly impacted the atmosphere and overall experience. To make matters worse, portable AC units were only brought in at 2:30 PM--right when our party was scheduled to end. By then, many of our guests had already left due to the unbearable heat. Out of the 10 children I paid for, only 7 were able to play due to asthma concerns and parents choosing to leave early. We paid over $500 for what ultimately became a very stressful and disappointing event, and I feel this situation was handled with a complete lack of transparency and care. they are very short staffed and they have two people checking people in and setting up the party rooms. I would not choose this location at all. read more

Nice place for kids but food is terrible. The chicken was hard and slightly burnt. You couldn't hardly chew it it was so tough. The pizza was ok. The crust was doughy and cold but edible. $7.00 for the chicken that was inedible. I would not recommend the food to anyone. read more

Great place for kids, wish the front was a little more secure as I saw a kid run out right into the mall and had to guide her back in. However this place is very clean and fun and fairly priced if you want to get out of the house and do something fun for the kiddos! read more

Brought the kiddos not knowing this was in the mall and they had a ball. Packed, crazy, loud, fun, everything you'd expect in a play room . Had parties going in 4 places, they do charge for socks but kids were happy so I was happy!!! Great fun, highly recommend!! read more

Too expensive. Girl at the front desk checking people in with the long eye lashes is extremely rude and condescending. I watched her have an attitude with everybody person she checked in. When it came to us, she was no different. Absolutely terrible mood with no patience. Inexcusable. The sock thing is nothing short of absolute theft. No clear explanation except "it is our policy" Avoid this place at all costs. Front desk girl completely ruined our experience. Will never be back. read more

BEFORE YOU GO! Place is great, Terrell helped us get set up and was so kind. HOWEVER! The kid gate, to keep your children inside the park is broken. A 3 year old in our party got out and started walking into the mall. We have 5 adults with us, not a lack of eyes. If you have a little child, specially more then one, you know how quick they can explore. The woman working at the front desk even ensured us he didn't come out of the park so he got right back her. This needs fixed IMMEDIATELY! read more

Great spot for kids to have fun and play in a fun filled environment that is relatively safe although not perfect. I know it's hard to supervise the play area at all times but it seems on weekdays supervision is literally non existent. Parental supervision is limited as well because regardless if you play with your child it is near impossible to keep up with your kids in their playground which has many spaces with low clearance and tight spots that only young ones can fit in. Anyway, the park itself is chock full of fun and exciting things to keep your kids engaged and having fun. Weekdays seem less busy than weekends and the crowds are basically kept at minimum on weekdays that aren't holidays. Parking is readily available in the mall parking lot and prices are reasonable. 4 stars for Billy Beez and a thank you to the owners for having this playground in the mall of Georgia. read more

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My family and I have been coming here since they opened this location. Due to the last few experiences we had, we will be looking for another place to take our kids. They're very understaff, the last 4 times I was here the restrooms were dirty and when My husband informed the staff, he was told they're working on it. By the time they cleaned it (20 mins later), my husband had already taken my 8 year old to the mall restroom and was charged a fee to get back in. For years we never had to purchase their socks but we were told at our last visit by their girl in the front (who was very rude) that we needed them in order for my kids to play. There were lots of kids that didn't have Billy Beez socks playing. Some with no socks on at all. The trampolines are not supervised. Anyone is able to get inside whether they purchased that option or not. There's not enough tables and chairs to sit and eat. No outside food or drinks allowed. We were there really late one night and witnessed one of the workers use the same towel to clean the food counter area, hand rail and multiple tables and chairs. How this place scored 100 is beyond me. read more

Billy Beez - Indoor Playcenter Near Me - Buford, Georgia

It was good. It's my first time be place like this and I was little worried because of the reviews. But it was really good. The socks were little expensive, but once you bought it at the first time, than you can bring that sock for next times. So I was okay with that. read more

HORRIBLE PLACE - NO ACCOUNTABILTY FOR SAFETY OF THE CHILDREN The entrance doors stood open the whole time we were there. People walking in and out as they pleased. No one was checking wrist bands to make sure you were leaving with your kids. We had a horrible experience at this place. The manager on duty 8/17/24 was extremely rude. We had an issue with the gift cards I prevsiouly purchased for admission. I was told I was not allowed to use them for admission only to find out later that they could be used for admission. The concession stand was rarely attended to. We stood there for over 20 minutes before someone finally came out. Of course, it was the pathetic manager, she saw it was us and turned around and went back to the kitchen. No one showed up again for over an hour. BEWARE: The place is extremly poorly ran. Only saw 2 workers. No one monitoriing the play area. Total chaos! Needless to say we will not be returning! read more

Billy Beez - Door were open the whole time we were there. - Indoor Playcenter Near Me - Buford, Georgia

Staff is friendly, my kids love it! I'd say it's amazing for kids 4-12. love that u pay a set price and can stay as long as you'd like. They've gone up on their prices (I think $19 per kid) but let u come and go freely once youve payed for the day so it's worth it if you plan to make a day of it. A clean and safe place for kids to have fun! read more

First of all, I would say this is a fun place for kids if you like to go shopping and have another adult to watch them! It's really big and have a lot of different sections for the kids to play. My kids didn't want to go home even after three hours later! Yea, of course. Secondly, if you are parents, you probably won't go back second time if you have to be forced to buy their socks, they insisted everyone must wear their branded socks even your kids have their own socks. It was $3.19 for a pair of socks, and I have two kids. I think that is really not necessary. ‍ You can't bring any food and drink, so you will have to spend money in their cafe, which is not cheap. Security wise, they don't have anyone around to watch your kids which is why they let parents to sign the liability waiver. I think it's fair, you are responsible for your own children. I think it's a safe playground for the kids, the hygiene maybe not so much. I'm on the fence of going back. read more

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Customer service is poor. You are not allowed to bring food. The price of socks are too pricey. read more

I brought my grand boys last year, and it was a fun time for them but quite chaotic. This year, there are fewer kids (on a Wed), and the youngest boy feels more confident to play throughout the entire park. This is a place I can bring both boys (10 and 5) and they can run and jump to their hearts content in relative safety, though there is no employee supervision that I could see. It is difficult to follow your kids completely as there are so many nooks, but the exit gate stays locked and you can't get out through the entrance. I still wouldn't consider it a place to just drop off younger kids. Billy Beez socks are required, but can be reused. There are tables and benches for adults to sit and watch the fun, and there's a snack bar. Super nice manager and employee who treated this Mimi to complimentary socks and an Icee! And yes, I just had to try the slides! read more

People who have kids can tell when they arrive at a kids place run by people with no kids. First off, this is one of those places with some needlessly stupid rule about having to wear THEIR branded grip socks. Who cares that almost every trampoline or indoor playground sells the same stupid socks just in different colors, you've got to top your bill off with their bright yellow version. Con artists, I tell you. My 4 year old has sensory issues and will not wear a wristband for any reason. Places that use wristbands, such as Zoo Atlanta, Stone Mountain, Fernbank, the aquarium and basically every single other place on the planet has never had a problem with me wearing his wristband except this place.. but eventually told me that was fine after I said I needed a refund cause my kiddo ain't having it. Other than that, the play area was big and clean enough with plenty to keep your kids occupied for hours if you've got the time. I had to be super attentive, though, as one of the employees kids was in there literally dragging some of the toddlers around, so that added to my general lack of satisfaction for the entire experience. read more

Fun place for the kids. Their party rooms and packages are cheaper than other places. A good value for the money! Checking everyone in is a nightmare but other than that it is perfect. read more

Billy Beez - Party room - Indoor Playcenter Near Me - Buford, Georgia

My kids love this place they always have a great time going. They could have more setting for the parent but that's all.

This four star review is mainly due to the lovely woman working at the front desk upon opening, Monica. She is an absolute gem! She was kind, courteous, but beyond that, absolutely joyful. I can't say enough good things about how she helped us get all set up to go play quickly and with happiness and honest joy. She is amazing! read more

My daughter loves this place and asks to go every time we're at the mall. I love that it's clean and spacious. Highly recommended read more

Billy Beez - Indoor Playcenter Near Me - Buford, Georgia

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All around incredible and AMAZING experience!! After recently reopening after the quarantine, we made the decision to drive our 8 year old identical twin girl here to celebrate their birthday. BEST decision EVER. We would make that hour drive again and again as long as we got the chance to see and work with this team. My husband as a firefighter/emt was immediately thanked for his service & told his entry was covered and no cost from Billy Beez. THEN...the moment the three leaders on staff found out it was their birthday, they went away without us even knowing and put together the cutest birthday surprises EVER for them. We just didn't know what to even say, it impressed us so much. Wow, what amazing people at this business. We couldn't even thank them enough, but I did request a photo with our girls to save and look back on for their birthday. We loved this experience SO much, thank you!!!! Dominique, Terriant, Patricia, you made two eight year olds entire week. Thank you for all you do!!! We worked with every remaining staff member while visiting and every single one made us feel special, appreciated, and gave us excellent service. Thank you to four other members that were absolutely fabulous as well; Terrance, Blessing, Charles, and Katorris. Now our kids say, Billy Beez is the BOMB!!! read more

Worth the trip! My daughter loved her visit. The staff here is so friendly and helpful. Will definitely be coming back!

Great staff!! Willing to help put together an unplanned birthday party for 10 kids !!

Last weekend 4/27/2025, my daughter had her 6th birthday party here. We arrived 30 mins prior, signed the paperwork and paid the remaining balance. The young lady who checked us in was great. She told us that our room wasn't ready but she was gonna go clean it and then we could set up. That process was smooth . Things went downhill from there. Upon arrival in the room, we noticed that it was super hot so we opened the door to let some air in. The temperature never really got better, so i found the young lady and asked her if the air was working she said that maintenance had been by and said they fixed it. As my guests began arriving, it got worse. It was so bad, we had to share the portable fans and few guests brought. I constantly asked the staff to turn on the A.c. with the same response as before. So we move on to the pizza. I ordered an extra pizza for the parents and when the 2 bday pizzas and extra ones came out. 2 of them were burnt. We had to send them back, with hungry kids asking for more pizza. I also ordered pitchers of fountain drinks. They were out of everything I asked for, except sprite. Not only were they out, I had to go and pick up the pitchers myself. I also had to serve the pizzas, cake and clean up after the kids ate the pizza in order to make space for them to have desserts. We looked around for staff to assist us with the party, but the 3 of them were stretched so thin we could never track them down. This was the worst party I've ever paid for. From extreme heat to the burnt pizza, no staff to assist. It was just terrible. No one offered any alternatives, no assistance, nothing. Since that day, I called the customer service line a few times and have heard nothing back. Customer service is lacking, besides for the young lady who checked us in. If y'all are going to charge so much money for a party, you all need to have the resources to accommodate each party. When we book these parties, we book them with the understanding that we are gonna get what we're paying for, ie; un burnt pizza, fountain drinks that are listed, assistance during the party, air conditioned rooms that seats several people etc. I will never book with you all Again and I'll make sure my loved ones do not either. Just terrible..... read more

This place has really gone down hill. Back in 2017-18 they had more than just two people working: someone up front, someone in the cafe, someone to make sure their taking turns on the trampolines, someone making sure no big kids are in the toddler area, etc. Now? There's two people total, the cafe doesn't serve any hot food(but, you also can't take food in), they make you buy their "special socks", no cash but no signs that say so and nothing on the website. Also not very clean. Isn't worth your money, truthfully, not as long as it's so understaffed and you can't bring in food. read more

Really good experience, always a great place to bring my child. Staff goes above and beyond to make us feel welcomed.

NO SOAP!!!!! Anywhere!!! And when I told an employee, he just brushed it off and said "okay, sorry about that." The management here just doesn't seem to give a crap about anything. read more

Good place for kids to play ONLY, but food is terrible and overpriced. The pizza we ordered was burned, kids didn't even liked it at all. Very disappointed and too many people allowed at once. read more

Billy Beez - Indoor Playcenter Near Me - Buford, Georgia

This place sucks and has HORRIBLE customer service. Came here for my Nieces birthday party and was met with a VERY RUDE lady at the counter boarder line yelling at us when we asked about the waiver. (Mind you, I kept a very kind attitude at all times). After bringing my own socks because they don't make my size I was met with the same lady who told me if I didn't have Billy Beez socks I need to get out. Finally, the party was arranged from 1:45 to 3:45. At 3:30 the SAME lady came in and said we needed to get out and claimed our paperwork was for 15 minutes before. After that we witnessed them spray down the tables WHILE THERE WAS FOOD ON THEM getting disinfectant all over little kids pieces of cake. This place sucks never come here. read more

It's new and great for the kids. They charge for adults too, which is absolute robbery, especially considering the amenities they have for adults like sitting, sleeping, playing on your phone. The food...see the pic. Kids have fun here and it's still relatively new so it's pretty clean. Not sure how long that's gonna last. U get these cool id bracelets that match ur child. read more

Billy Beez - This is a $3 hot dog at Billy Beez. ‍ - Indoor Playcenter Near Me - Buford, Georgia

My grandson loves this place. Very entertaining. He can met kids his age and have fun

My family: 1 yr old and 2 yr old and husband played for 2 hrs and had so much. They were short staffed, but the lady at the front desk had a bright smile on her face and was such a joy to be around. She also worked concessions until another girl came in to work ( no smile and not very personable (didn't greet or say hello)). Which is very frustrating and unfortunate. Also, there wasn't much to choose from on the menu. They were cleaning the bathrooms and there was plenty of soap. It was a very clean atmosphere. I only saw one lady not have on the approved socks on. They also must have changed the policy, because we were told we could come back since we had an all day pass and would not get charged to come back and play. All in all we had so much fun in the ball pit and enjoyed our stay. We will be coming back. read more

In addition to a price hike, they make you buy their branded socks. It's not enough that you wear your own socks. They give a lame excuse saying that it has little grips at the bottom. Facilities are also dated. Nothing new for the kids to play. read more

Employees are terrible they're late to open and super rude we tried to go and apparently all policies changed but only for us. They refused to allow even empty water bottles in but others had McDonald's that were inside it was suggested we leave them in the mall or throw them away. They refused to let us place them in our car bc it wouldn't be considered a re enter but we never even got to enter. The employees have p ability to do customer service at all even the manager was incredibly disrespectful. Will not be returning. The e.ployee treated us like crap and another family walked out due to their BS. If I can't rake a EMPTY water bottle in but people can bring McDonald's jn that's messed up. Get better employees, tho we won't be going back regardless. You don't get to pick and choose who follows rules. read more

I had my son's birthday there and it was not good. With the package we got, we were supposed to have everything set up, have socks, game cards, a party host, and food. The food did not come until 15 minutes before we left, we did not have anyone helping us as far as getting us the things we needed( food, plates, cups etc) they did not give us our socks or game cards until we had to go ask and wait in line for. The staff was extremely rude when we requested or any of our guests requested anything. We paid almost $1000 for the party and food add ons. For the price, I would literally go anywhere else. We will not be doing another birthday there. read more

Signs everywhere stating they're going cashless and will not accept cash as a form of payment.

* THIS PLACE IS SHIT * This place is really shit, there is no security, I left my purse and wallet along with my baby's things and they robbed me, no one took responsibility, and they say they don't have security cameras in a place where children go to play, no. Take your children here goes the time of people who steal or you don't know if it's the same person. The staff did nothing for me and took shitty attitudes, no one paid or responded for my things. read more