Lots of seating, easy view of the games on the TV screens, good weekly deals, reasonably priced, clean and welcoming, kind service, food is perfect for what you expect at a taproom. But why, oh why, do you insist on serving food on such small plates? Serve the same food; just increase all plates up a size so everything isn't falling onto the table from the minute you bring it to my table. read more

Bill Gray's Tap Room - Cheeseburger on too small a plate. - Sports Bars Near Me - Rochester, New York

The plate was everything you wanted and more. The meat sauce was a little on the spicy side, but exactly how I like it. First time I've had a plate from here and I couldn't leave without finishing it. One of the best gems in rochester for plates! read more

Bill Gray's Tap Room - Cheeseburger Plate - Sports Bars Near Me - Rochester, New York

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Service in the seating area around the bar is terrible. When we were seated at the bar everything was great when we moved to a high top table to accommodate the number of people we had everything fell apart. The bartender said she would send over a server after waiting for at least 15 minutes someone from our group went to get menus which forced the server to finally bring us some. Shortly after she took our food order but not drinks. Going up to the bar to get drinks took way longer than it should as bartenders spent time talking to one another or making drinks but would not even acknowledge that they saw you there (poor training) or taking care of people at the bar but after 3 people from our group approached the bar 1 person finally got served. After about 30 minutes of waiting on 3 plates and 2 burgers the food finally came out a few things were missing but the waitress never came back and checked on us. Food was fine but 15 minutes into eating she brought us the bill. Won't sit anywhere other than at the bar again. Service needs better training or they need to have more people working on busier nights or both. read more

Had lunch reunion today with group of friends from Athena HS. It was so nice and they were so accommodating from reserving tap room, ordering food and just great customer service. I have gluten sensitivity and they were so great about my food, particularly an employee, "Star". She made sure food was prepared properly and also gave me coupon for free cheeseburger when food preparation took much longer. I will definately return to this location. read more

Best cheeseburger. Meat sauce is number one . Fish fry. Spot on. Elon. R waiter was the nicest kid. So polite. I'm a real pain in the ass . The bartender needs to be more excited at his job. Smile and be social able. read more

My first visit to this place as it was recommended by a local friend. Wanted a restaurant with a bar that would be open during a Sunday. Upon entering we were asked if we had a reservation, we didn't but were able to get a table regardless. ( good to know for future visits) They have everyone spaced out and some tables are taped off for safety. We place our drink order in immediately, bud light specials for the entire table... large glass. We asked for a few minutes to look over the order... the waitress gave us about 10. I went with a cheeseburger with extra onions, with a side of onion rings... food was really good. I was happy they had all the football games on multiple large TVs throughout the place. I would definitely come back here for food and drinks. read more

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Poor service rude personnel, hang up on you, due to what I consider incompetince. Would not recommend phone or online orders.

I have been going to bill grays since I was little with my family. Back when there were only a couple locations. Now there are many. Food quality is about the same but the cost of everything went way up. We won't visit without a coupon and now those are becoming harder to find. This location is fairly new. We opted to get great plates today because they were 8.99 on Tuesdays. Which isn't a bad a deal. The people in my house tend to order on the safe side so they had minimal toppings and they opted for fries and tater tots for the bottom. Which is a feature I love with Bill grays they have a bunch of options for their plates. The food came out fast, about 15 minutes from order to pick up. I am sure it's because we beat the dinner crowd but they tend to be quite speedy on the orders. The staff were super friendly and nice. When I questioned the pickles on the side they waited to make sure it was all there before they went back to their tasks. I am very pleased with the location and staff. There is dining inside with tables taped off for social distancing but I opted to get to go since family was at home. read more

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Decided to eat here as I was hungry after walking the Charlotte Pier. It's a typical Bill Gray's cant go wrong with the food. Place was clean, service was attentive and friendly, food was hot & fresh, a little pricey, but not too bad for a burger & fries. Definitely will be back when I am up at the pier sight seeing or just going for a walk on the pier as it's reliable food and service. read more

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Always a great time! The service was good and so was the food, awesome atmosphere. Even the kids enjoyed their meal! read more

Bill Gray's Tap Room - Grew up eating here, finally back to take my kids! - Sports Bars Near Me - Rochester, New York

My husband and brother-in-law were dying for a garbage plate. We hopped in the car to check out the new Bill Gray's Tap room. Upon walking in we were like.... this is just a Bill Gray's. Turns out you need to keep walking past all the registers and seat your self dining room and head down a corridor to the "tap room". It was nice that this section was more of a sports bar and not your typical family-friendly-order at the counter and eat type of establishment. Upon entry there was a live band playing. It wasn't packed, but certainly busy. Not sure if there is always an older crowd, or that specific band of the night pulled the older crowd in. Plenty of seats at the bar. The 3 of sit down. Bartender hands us menus and asks us what we want to drink. The guys wanted to peruse the large tap list so the bartender walked away. Within 2 minutes we were ready to order both drinks and food. After 15 minutes of waiting, the bartender still doesn't come back. We see her helping customers who are just walking up to the bar. We wait, and wait, and wait. Finally we say to each other, if she helps these 3 guys that just walked up to the counter with their dirty beer glasses..... we're leaving! Low an behold she walked right up to them. In unison all 3 of us stood up and walked out. I am thinking the Tap Room needs more bartenders on a Saturday night around 8/9pm. read more

Convenient location with a good amount of parking. Relatively clean, staff is very friendly! Good portion sizes on the Abbott's side of things, and a good price! Just came for ice cream and was surprised how great the portion size was compared to the last Abbott's location I went to. Always have a great time in the taproom here, the staff is great and the food is always great! Love the burgers and the tator tots hit the spot! Definitely will continue to patron this restaurant! read more

So disappointed, on a Saturday night I was turned away at 8:30 pm because they said they ran out of ice cream. I don't believe that was the case, but if it were than I guess they aren't hurting too bad from the pandemic if they are missing good takeout sales on a Saturday night. Such a shame! read more

Bill Gray's Tap Room - Bar area - Sports Bars Near Me - Rochester, New York

Blown away by how many changes have happened here and how nice everything is! I attended a surprise birthday party on 4/09 in the back room and we had a great time. I want to start off by saying that our server was awesome and so helpful all night long. She really made our whole experience a lot more enjoyable. They have a great variety of beers for everyone and I opted for the UFO Raspberry. Super light and smooth with a hint of fruitiness, YUM. My sister and I split a garbage plate and mozzarella sticks, which came out very quickly. We were super impressed with the flavor of the mac salad, which had the perfect amount of mayo in it, home fries were nice and crispy, burgers were thin but not over cooked and the meat hot on the side (in my opinion) is the best! I love all the hints of spices with a kick of heat. We had a really nice time, the place is clean and there was a nice mixture of families and people hanging out throughout the bar area. I'll definitely be back many more times to come. read more

Bill Gray's Tap Room - Yummy perfect garbage plate! - Sports Bars Near Me - Rochester, New York

Great food, Great service, And great ambiance! Keep up the good work everybody. I ordered a meal online and got it on time. I would've stayed for the tap room but my fiancé was at home and hungry. I love this place, truly do. read more

Abbott's here is delicious and large portions. If you're planning on eating on the Bill Grays side, plan some extra time to get your meal as food service is slow. Kid friendly and outdoor seating available. On the other side is the tap room. The Tap Room itself is great. It's a fun place to watch sports games in the fall and meet up with large groups. You can also order food on this side too. They normally have good daily specials as well. read more

Great place to get a plate, especially on Tuesdays when they have their special. Otherwise, it's a little pricey. The hot sauce recipe seems to have changed since the last time I've had a plate but still delicious! read more

Bill Gray's Tap Room - Red hot/cheeseburger combo plate with home fries and mac salad. - Sports Bars Near Me - Rochester, New York

I like it here. We always sit down in the bar and always get fast service. The only thing I wish is they brought my burger on a larger plate.. that's just me being picky. Otherwise food is great, service is great and the atmosphere isn't so bad either. read more

Tap selection fairly good, although very heavy on the IPAs (not my favorite) As for food, best to stick with the burgers imo, the fish fry and clam chowder we ordered were not good at all. The fish was dry and over cooked, the clam chowder inedible. There is an Abbott's here too, which is always reliable! read more

I still think this is one of the best garbage plates in town. The tap room is a great place for a casual meal and drink. Always quick and also having ice cream right there is a treat as well! read more

Management super unprofessional. Serves expired food. Many people would agree management is unprofessional to work for and you can just tell by sitting in the space. I've heard nothing but negative things in the presence of the restaurant. read more

Great place, quickly becoming my go to for getting out on Friday and Saturday night!!! Good fish fry, wings are good and a nice selection of beer...check it out! read more

Sad waitresses, and trying to buy some custard on the way out a terrible nightmare Need new management, no one has a clue read more

Big space! Don't let all the cars in the parking lot fool you, there's plenty of room inside and out. Restaurant is in the front and tap room, with large wraparound bar in the back. Most of the outdoor seating is in the front, there are a couple tables outside in the back. The menu is the same as every other Bill Gray's...and that's not a bad thing! read more

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Bill Gray's is as solid as it gets. The food is pretty much the same everywhere, great burgers and other sandwiches and sides. Add in a bar room, and you have an actual experience. I also love the one by Sea Breeze, and am looking forward to the one in Chili (coming soon to my hood). I know people complain about the wait times, but hey, go to BK if you want fast food. read more

I liked the food (4 stars), but it looked like I was over charged for the Great Plate which is a lower price on Tuesdays. Before leaving, I informed the cashier of the over charge. I was told that I was entitled to only one discount today. What? I received a senior discount, so the Great Plate was charged at the regular amount, nearly four dollars more than the discount cost. Who knew about this policy? Not me. I had no idea that I was receiving a senior discount that was going to cancel out the Tuesday Great Plate discount. Advice from the cashier -- "You have to know that you're entitled to only one discount per order." She knew I was upset, but made no attempt to satisfy me. read more

Great idea miserably executed. Sour puss bartenders who are angry that you are here. Dirty martini is 60% olive brine. Table service is basically seat yourself and then beg. read more

What a great place to stop by for happy hour on a weekday with the Mrs for a few hours of relaxation and time together. You may not equate Bill Grays with this sort of thing but give them a chance. read more

Great place to have familiar food but with a different vibe! Staff is great, food is always great and it's a great local place to go watch some games on tv! read more

So on Mother's Day we stopped by because I wanted a plate burger for my Mother's Day lunch. Got home, started eating it with a fork and when I got it down to be able to pick up and finish much to my surprise there was NO BOTTOM BUN. not cool. Especially not on Mother's Day. This place is stinks. read more

Bill Gray's Tap Room - Plate burger with no bottom bun - Sports Bars Near Me - Rochester, New York

Fantastic food but the wait is not okay. 20-25 minutes for a hotdog and onion rings. Go to another location, they weren't that busy for such a long wait. read more

So Bill Grays...I didn't realize they had opened "tap rooms" til the caveman bf mentioned it and insisted we go to have a beer & dinner there. I wasn't really wanting burgers that ur going to the counter for and waiting on so I wasn't particularly excited about going. I was wrong. If u go in the front entrance u will experience the standard Bill Grays, if much larger and newer... families ordering at the counter and sitting at the many tables spread throughout.. it was rather loud and chaotic as u might expect at a family burger joint with a local history for yummy food but ...venture down the hallway and ur in a large, new, gorgeous sports bar! Many large TVs with different sports events abound.. a very large, square bar with many taps (the beer list is IMPRESSIVE.. this is Bill Grays!) other than the beer it's fully stocked.. mixed drinks or wine as u wish. We decided to eat at the bar. The menu seems more expansive than I remember with additions to make everyone happy. I had a "plate" with a veggie burger and tater tots & Craig had a giant cheeseburger with everything and tots as well. The plate was surprisingly good with that veggie burger although I found the meat sauce too sweet and gelatinous for my taste. I've also had the black bean burger, dressed, on a wheat bun which had a slight southwest taste but was really good as well. Service is on paper plates and with plastic cutlery but they do have servers in the bar so no waiting for ur name to be called in the crazy lines out front. There is a large outside seating area in front for warmer weather. Good place for a casual meal and/or hanging out with a group watching sports. It's become a regular spot for us in our weekend dinner rotation. read more

Bill Gray's Tap Room - Hard to pick from all these - Sports Bars Near Me - Rochester, New York

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Her we go with another Bill Grays review because we love you guys!!! This location is awesome. However today we stopped in for the 1/2 price milkshake. The girl asked if we wanted food or ice cream...never a hello no smile nothing. She made our milkshakes brought them to the counter and put them down. We asked her name, she said "why" I said "because you're absolutely miserable" she said "it's not like I'm being rude to you" we asked 3 more times for her name until she finally gave it to us. So ISABELLA if you thought you weren't being rude, YOU WERE. Maybe some more training in customer service is needed because your attitude sucked! Your milkshake hit the spot though. read more

Been going there, only because my wife likes it. The food is okay, but what i hate is what they call "hot sauce" or meat sauce. It is not hot and tastes terrible. I prefer the hot sauce from Shaller's, Blue Ridge grill or anywhere else. read more

* Updated review... I love this place! I especially love that they are on Grub Hub now so my mom, who is in a wheelchair at the moment, can order her favorite cheeseburger and I can get the yummy tater tots and hot sauce! We have ordered food from here through GH and had great service. read more

This place messed up my order four different times, has staff that will talk shit about you, and just poor service in general. Do not recommend. read more

I really love this new location. I haven`t checked out the tap room, but the food is the same delicioius food they are known for, and garbage plates are 6.99 on tuesdays, which is amazing. There is a lot of outside seating and its really convenient having an abbots ice cream inside as well because you can get dinner and dessert in the same place! read more

I called in an order an hour early. I spelled my name to the young woman in the phone. When I arrived no order in the system. I waited while they put a "rush"on my order. I ordered 2 plates and 2 other items, asking for a little hot sauce. Opening the boxes when I got home, both plates were smothered with hot sauce, and almost no mayo on the Mac salad. Will not go back to that location. Terrible. read more

N. Greece Rd. restaurant is very expensive, $34.00 for 12 wings and 2 beers. wow. also, bartenders on aug. 14th night, were soooo slow taking an order it was frustrating. there was only 5 people sitting at the bar with 2 bartenders and still couldn't get a beer. one bartender seemed busy with flirting with a waitress and the other employee just did't seem interested in working and annoyed when finally taking my order. i only went there twice and seemed to get the same treatment... over priced food and drink and poor service. read more

I love Bill Grays (I grew up going to the original), but this one just made my blacklist. The place was practically empty, but I had to keep repeating my order over and over. When it came, I was shorted 4 dill pickle sides (I got 1 that was about half filled) so I asked the worker for more. She went to get some, then I noticed I was also missing an order of fries, so I asked for those and about that time was told they were out of pickles. I did get the fries, but had to split a half order of pickles between 5 people. Sloppy management at this one. Next time I'll go to an alternative location as most of them are absolutely great. read more