I was working with another company that passed their clients off to All Pure Pool when the prior…read morecompany decided to stop doing pool service. I was hesitant at first because working with the prior company was a nightmare and took so much effort to get even blow standard work done. All Pure began their services at my home and within two weeks, my pool has never looked as beautiful as it has in the past. The water is crystal clear and I enjoy sitting outside and admiring it. The pool technician was so kind when I met him the first time and expressed my concerns. The office manager (?) was also pleasant and when I voiced my expectations, she was pretty much like "well yah... that's the bare minimum!" I feel comfortable having them work on my property and now I don't feel like I have to meticulously observe my own pool levels to ensure I'm getting quality care.

To be honest, I have been a customer for many years, but just recently I called to report that the…read moretechnician serviced my pool yesterday and it is completely green and needs additional attention. The individual I spoke with, Matty, told me there was nothing they could do and that I would have to wait another week for the technician to return at the regular scheduled time. I explained that I rarely make special requests, but we are hosting a gathering this weekend and the pool looks awful--just one day after service. She then told me, "It seems you don't listen," and hung up on me. I immediately called back and spoke with another representative named Debbie, who thankfully was more reasonable. She apologized for Matty's behavior and agreed that she should not hang up on customers, but still informed me that they could not send anyone for a follow‑up and that I was stuck waiting until next week. Mind you, I have been with this company for more than six years, never missed a payment, and never made a special request like this. It seems they have too many clients and not enough technicians. I have now cancelled my contract and joined another pool service company that was highly recommended by my neighbors. They need to seriously rethink how they treat their clients. For their own sake, I hope they reprimand Matty for her behavior and hire more technicians--or stop taking on new clients--because their service has declined tremendously.

I am giving 5 Star Performance, Service, Communication, Value Review based on my experience working…read morewith Carlos, Lorenzo, Manny, Jameson and Jermaine, who is the owner of this " At your Door Pool Service" company. We are new in owning a pool and hired a local pool service company in October 2025 here in Oakley. We are also new in the area so I rely heavily on Yelp and that is how I conduct business reviewing every details of people who used any company in the area. Yelp is super helpful but often times you will never know unless you work with them. I have a local Oakley pool company that started in October and not happy with their performance and service so after 3 months of test driving their performance, I let go of them and started with At Your Door Pool Service on the second week of January. I have been calling Carlos At your Door Pool Service company since October 2025. But because I would like to support a local Oakley pool company, I went ahead with that local Oakley company; however after 3 months, I was displeased with their performance and service. I called Carlos and asked more questions. Carlos always pick up my call and answer my questions. He is really patient, experience in responding to my detail questions. I should have hired this pool company first before supporting/hiring the Oakley pool local company. The first agenda prior to transitioning to this pool company is assessment of Lorenzo on the condition of our pool and I was able to meet Lorenzo and asked questions. You can asses his knowledge on pool as he answered all my questions. Lorenzo is very good at what he is doing. He also set the fountain timer for 15 minutes daily ensuring that water cycle is good. Then the following week on a Friday last week was a regular cleaning by Jameson. Although, I did not meet Jameson after the cleaning he sent a text message update. Then I bought a Polaris Robotic cleaning machine and put a deposit by mistake in text message link. Manny came over to explain details on how the cleaner works and explain the different functions of the machine. Manny also went over on the pairing the App to my phone. Although, in the beginning I was not sure if the Polaris is really for me to buy and not sure if the amount is worth since it is expensive. I decided to buy it and Manny delivered it at home. Manny open the box and showed me all features without using it inside the pool. Then after seeing it, I was not sure to buy it. So if you are not sure to buy don't open the box as per Jermain you can't return the Polaris Robotic machine once the box is open as they can't accept an open box and they will pay a penalty if it will be returned. So I told Jermain, the Polaris machine is not used, the box is open though. My recommendation for Polaris company is to have a demo machine free to their distributor like At Your Door Pool Service. Polaris return Policy sucks as I mentioned to Jermain. I will not deduct that 5 Star for this pool company as it has nothing to do with their Service. Looking forward to partnering with this team! Thank you At Your Door Pool Service! Kind regards, Cora

We were referred to Jermane and his team for two warranty repairs, a heater issue and when our spa…read morelight fixture burned out. They quickly ordered the parts and scheduled the service. The repair team came today and were such nice guys, quickly handling the light repair without having to lose a large amount of water for the drain/refill. I trust their team fully and would gladly hire them again.

Outstanding service very reliable and they go out of their way to keep our pool crystal clean!!read more

I recommend to everyone he is excellent technician and did a great job to fix my pool…read more Meena Sidhu

We recently switched pool maintenance companies and have found Platinum Pro Pool Service to be…read moreexcellent. Owner Nate Adame came out to look at our "swamp" and made recommendations; no high pressure sales talk just straight up information. After we hired him, he got right to work and the transformation of our pool is unbelievable!!! The green "shock" treatment worked wonders! Our pool hasn't looked like this for at least 5 years!!! Nate is very dependable, knowledgeable and fairly priced. We recommend Platinum Pro Pool Service without hesitation. Your pool will thank you!! Check out the Before (with former pool company) and After (Platinum Pro hired) pictures. We couldn't even see the bottom of the pool before Nate went to work. He also provides a weekly service report.

My pool pump went down and I used Yelp Projects to find help. Platinum Pool Service was the fastest…read moreto reply, come out, and give me a quote -- all at a fair price. Coming from Wilton, I wasn't sure who to trust, but this family-run business quickly put me at ease. They took the time to understand the problem, patiently answered all my questions, and got the new pump and breaker installed without delay. The whole experience was smooth from start to finish. I was so impressed that I signed up for their weekly pool service. Highly recommend -- great people, great service!

Let's start with how fast they got back to me. I called and within 24 David contacted me he asked…read morequestions and listened to my issues. I've called other companies and never heard back and the ones I did hear from had no time or were quick to get off the phone. So down to my issue I couldn't get my pool to pull water I tried everything I could think of David went through a few things with me o or phone but no luck . He came out and he found the problem I had a crack in the pump in front of my pump. He replumbed the front end and wow system up and running. Now ues my pool guy servicing my pool weekly. Awesome customer service.

They charge an exorbitant amount for their monthly service & are constantly charging additional…read morefees for every little thing - most that I believe should be included in their monthly service fee. They want to use my equipment rather than bring their own tools too.

I had them a service for about two years. They have a decent price, but I was constantly with a…read moredirty pool. Even after they would come there would still be leaves of the bottom of the pool. Even missing days their scheduled days and arguing with me when I would ask about it. One day they just stopped coming. Allowing my pool to go completely green, forcing to empty my pool and having to start over. They are just not reliable

Amazing pool service!! I had to go through two pool cleaning services to finally find these guys…read moreand they been with us for well over a year! They're super thorough it's a family owned business so you know (and can tell) they take pride in their work. Super grateful for all they do. And highly recommend their services

Pool Guyz did well to make my pool go from green to blue. Great service and professionalism. They…read morethroughly explained what and how they are going to clean and how long does it take. Overall great work and very much satisfied.

The Pool Guyz have been helping us keep our pool clean and beautiful for over 12 years. They've…read moredone repairs for us, cleanings, vacuuming, and chemical maintenance. They are dependable, reliable, and extremely knowledgeable. Highly recommend them! The owners are fantastic people.

Great staff! Knowledgeable and helpful! They help you…read moremaintain your pool and spa without having to use a pool cleaning service. It's not as hard as people think it is to keep your pool/spa clean and stabilized.

I bought a new variable speed pool pump from Clearwater. Their prices were lower than any other…read morelocal pool supply stores. Tom came out the next day and installed an updated subpanel with Siemens GFCI breakers along with the new pump. He's such a friendly guy and explained everything. He helped me setup the Pentair Pool App and programmed the pump run times. He also gave me many tips to help with efficiency and keeping the pool stabilized and clear for all of the seasons. This is now my go to place for all of my pool needs. Great customer service and support.