The guys know what they are talking about, the guys were very helpful and knowable…read more During the last 3 years, I have purchased and maintain 4 bikes at Bike Depot. Getting an advice and the support when I need it.

Saturday August 9 2025 2;30pm THORNHILL LOCATION. Purchaesd…read morea lock today. asked if i could use the washroom. went downstairs and door was locked and i knocked on the door,as anyone would do! So this is when things got interesting, man in his 30s tattoed up filipino who works there starts saying hey bro hey bro aggressively why are you knocking on the door bro hey bro. iam 60yrs old and i felt very uncomfortable with this aggressive posturing! Needlessly to say I will not be purchasing items at Any Location MOVING FORWARD! I will also be telling all my friends to stay away!

My favourite bike shop has a new, second location! Lucky Junction…read more I am not an avid cyclist, but I still own a bike and use it to get around TO from time to time. The staff here are as friendly to me as they are to any expert-level client, and that is awesome. So often the vibe in shops like this is aimed only at bike messenger-types, but that's not the case with Ride Away. No guff if you haven't tuned up in a while, good deals on new and used bikes and a truly caring staff that will walk you through stuff without being condescending.

TERRIBLE customer service. Take your business elsewhere…read more I ordered a bike nearly 3 weeks ago and my purchase was delayed for whatever reason. So I emailed last Tuesday to inquire about an estimate timeframe for delivery. I could wait, I just would have liked to know if it was coming this month, if they accidentally sold out, etc. No response. I called last Friday and was told someone would call me this week. It is now Wednesday and no email response and no call. Then I got my husband to call and all of a suddent the owner Don will deliver tonight and he will delivery to the door. Then when he finally got to our place, he pretended not to hear me over the phone (I was typing and talking on speaker at the same time - repeatedly asking if he could hear), pretended not to get my texts, and he hung up on me. He didn't pick up the phone when I called him back but he answered the phone when my husband called him and it was only after my husband called him was it that he was finally able to find the front door. This guy is the owner? TLDR: TERRIBLE customer service. There are plenty of other bike shops in Toronto to support.

Javier was very helpful in showing me a very light bike in my price range. When I wasn't sure, he…read moredidn't pressure me at all. I ended up back in the shop within the hour to get the bike because he was so nice and the bike was a great price. Highly recommend!

I'm not big fan of yelping but after leaving this bike shop I thought I need to write something…read moreabout it. This is the BEST bike shop in Toronto. While I was building my bike I went to almost all the bike shops in the city and checked prices and products, simply took my time and search around. After I've done my research I found that there are lots of very good bike shops out there but this one was the best over all and Javier the guy who runs this shop was extremely helpful, generous and nice and let me use some of the tools plus gave lots of helpful advices. This shop is highly recommended. They got new bikes and sometimes used parts for less then half of the price.

This has been my go to place for bike repairs for a while now. I'm a handy guy, but bike repairs…read morecan be such a pain especially if you don't have the right tools. Even after watching a ton of YouTube videos I always has problems as I don't have the proper tools for those fine adjustments especially with the cables and chains! Small family run place that is always busy as they are very reliable and very fairly priced. Located off old Kennedy they quote you the price on the spot and you leave it there if they are busy and will contact you when ready. The pandemic has been good to them as more and more people are riding there bikes these days so more repairs are needed. They also sell bikes too but have only done repairs here. Great place to get your bike fixed!!

good service fair prices…read morei will come back! the only issue might be parking (park on street in front, or maybe across street by clothing donation bins)

Years and years of service here and always with a smile and spectacular service. Do not remember…read moreever having to drop and pick up. They pride themselves in being able to do a fast, reliable and inexpensive fix EVERY-TIME! Cannot say enough about these guys!

I recently came to this store for my bicycle repair and I had a tube that was punctured. These…read morebrothers are professional, they instantly know what to do and they execute the repair swiftly. The prices are great and I will be a returning customer for future repairs. The location is convenient, central Toronto North York, its an easy commute and that is also a bonus!

Great service from really cool guys. Needed some air in the tires of my wheelchair and went in when…read moreI passed the shop by chance. They happily took care of me leaving everything else behind. Asked me to test a couple of times until I had the exact pressure I wanted. Didn't want any money.

Disappointed. I bought a bike, was told that I would have a lifetime of basic repairs. As soon as I…read morereceived the bike, there was a problem. I was told they don't fix it and that I had to go to another city, another bike shop, to get it repaired.

I live nearby and only became aware of this bike shop recently when I accidentally blew my tire…read moreright before heading out for a ride. I brought my wheel in to get the inner tube replaced. There were two young guys working in the shop. Both said hello and asked if I needed help. I explained what I had done and he gave me two options; buy an inner tube and replace myself, or leave it with them for an hour and they could replace it for me. I opted to leave it. In the end, it ended up taking longer than expected- but for $28 - it was worth it.

YA- NO Never bring…read moreyour bike here!! Especially if you're a woman. They are rude, misogynistic, greedy, and will return your bike in worse and unsafe condition. I went into Ya Bikes preemptively before dropping off my bike to see what the guys were like and if I could trust them with my bike. The first person I spoke to was really nice (wish i could shout him out) and gave me options for replacing my tube including coming back and having him replace it in an hour for $30. I was clear on the brand of bike and that it was a big heavy step through Dutch style. I never saw this man again unfortunately. I came back a few days later and dealt with the mechanic who's photo is all over the wall and upon me telling him my one tube was popped and the other possibly had a slow leak (I asked if they could check before replacing) tried mansplaining to me "have you tried putting air in them". He was rude, didn't listen, was short with me and told me it would take a day to fix the two flats. I didn't get a call back until the TWO days later. $100 later I picked up my bike. No one gave me any information on the fix or held the door open for my to walk the bike out. I was on my bike for less than a minute when I heard a horrible grinding noise and realized that they hadn't properly reattached my skirt guards. One fell off immediately and was instantly run over by the streetcar putting me in danger trying to save it and it got completely bent. The other continued to grind away as i made my way back to the shop. When I arrived to explain what happened I was interrupted again while the mechanic tried to mansplain my experience to me once more. I left again and had walked the 20 minutes home when I received a phone call that the bike is ready to be picked up again (it would have been nice to be given some timing or be told to wait) and that they will refund their labor because i was "clearly upset". The labor portion of a $100 invoice is not enough to cover a new skirt guard on a hand built British bike. When i returned again for the bike they wouldn't speak to me, didn't apologize, and when I drove away it is still making a horrible grinding and rattling noise that wasn't happening when I dropped it off. This is my closest bike shop and I will never bring my bike back here and will tell everyone I know to avoid this place. So utterly sad and disappointed about all of this.

The folks at Sweet Pete's provide the best customer service, and that's why I won't go anywhere…read moreelse. I've tried other bike shops that have been cheaper, but I'm always rushed or talked down to or not helped fully. At Sweet Pete's all the staff are so lovely and helpful and knowledgeable and QUICK! Im never made to feel bad because I don't know much about my bike mechanics, and they always tell me all the fees and time it will take up front. They changed out my flat tire on the spot, where at another place they held my bike overnight! In the past they helped me install my bike lock mount for free (which I had struggled with on my own), and they also gave me a free tire fill-up! The store is clean and well laid out and they always give me all the facts about products instead of upselling me like other places.. I really can't say enough great things. I also love that they have women working there! It feels very comforting to enter a bike shop that's not a dude fest. There was also a very friendly golden retriever one time and he was soft and adorable.

I bought a few years ago, from Sweet Pete's a TREK road e-bike. I love the bike but have a few…read moreissues with the gears and the electrical. I have found that the service staff have been very good each time I have brought the bike in for service and the issues get addressed. Special thanks to Sean who has taken a lot of time adressing the issues. Very pleased and highly recommend the store and service.