Review is based on "shopping experience" during the lockdown. Store is located on the south side of Lakeshore, literally just West of Humber College and directly across the street from Snack Shack. It is parallel street parking here - I don't think anyone pays if they're in/out. Lockdown procedure here is 1 customer at a time, with masks, and entrance area is roped off. Once you enter, an employee will greet you, grab the stuff you're looking for, and you go from there. So unfortunately, there's no real browsing. It's a better experience if you know what you want! My first experience here was pretty positive and efficient as I already knew the accessories (bell, bottle cage) that I needed and wasn't being super picky about them. The girl who helped me was friendly and she even came out to my car to determine whether or not my existing bottle cage was broken, it was. Prior to driving out here, I was on their website and apparently, IF you buy a new bike here, you get free tuneups - not free flat/chain fixing - FOR LIFE! That's a pretty good incentive if this store happens to carry the bike that you're looking for. read more

Oxygen Bike - Literally just West off Humber College, across the street from Snack Shack! - Bikes Near Me - Etobicoke, Ontario

12 bucks for a skate sharpening is a huge rip off. 15 for figure skates. Maybe you should try selling some bicycles Joe- won't be back read more

Great service! I went to have my tires checked. I got training in pumping tires and my stand got fixed all within minutes and for free. read more

Wow! Shopping for bikes at "specialty" bike shops usually leaves me feeling inadequate. I am an accomplished rider that has done epic rides all around the world and I've crossed the country on a bike but I still have questions and the crew at Oxygen answered all my questions (including the stupid ones) without judgement. Bought a bike and I've bought tires and tools since. Great service. read more

Purchased a bike last year, great price, great service. I have recommended them to my friends

I honestly don't know what I would do without this awesome local bike shop, I have been in there at least 10 times this Winter alone to get both of my bicycles serviced. Winter biking is rough on all the bike parts but it is so incredibly rewarding and fun. Thanks to Oxygen's staff, no type of weather stops me from getting onto my bicycle and loving it. read more

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Really bad experience they swore and yelled at me ! I have a disability and they just did not care . I did not think I was even going to get what I came for . Really upsetting time . read more

In September of 2014, at a blowout sale on CNE grounds I bought my first bike I had purchased in 14 years. I remember meeting one of the guys from Oxygen there. He was extremely professional, friendly, approachable and knowledgeable. My three interactions I've had with all the folks at Oxygen have been positive. They give me free tune ups for life with the purchase of the bike. In the spring of 2015 they fixed a cable on my bike for free, and today (sept 2015) I had an informative feedback interaction with one of the mechanics while dropping my bike off for the yearly tune up. Good guys, with good knowledge in a small shop, but worth the time checking them out and doing business with them. They're just too far away from where I live :) read more

First time to this location. Called for an appointment and could not get one for a month and a half which was fine. Dropped off and the staff were vey friendly and would call me when complete. They only allow one customer at a time for covid. It took three weeks to complete the service however they were honest on how busy they were when I called and spoke with the owner. When I picked it up they were again very friendly and gave a detailed description of all work done. The bike is like brand new and am vey happy with the work done. Overall I think this may be a five star place but will adjust on future visits as the star was taken off due to the length of time to complete the work. read more

I bought a bike from Oxygen Bike company two years ago (great experience dealing with Chris, the manager). I recently had a fall after dodging someone who fell off their skateboard. My bike handle bent inwards. I brought it in to see if it could be fixed. Jeremy fixed it right up (handle bar wasn't broken), and checked to make sure everything else was running fine. Great chatting with Jeremy and Jacob (nice to see Chris there too). Great people working here. P.S. Shawn was also great over e-mail exchanges. read more

Extremely knowledgeable and genuine people. Help you select the best bike taking into account all your needs.

Best customer service possible. We bought two bikes during covid-19 pandemic. First, we looked at the web site, then called the shop and received excellent advice and guidance from Amy. We went back to the web site and ordered the bikes on line; a Norco and Cannondale. Shawn called and quickly sorted out some credit card matters and he personally delivered the bikes to us the next week. Everyone at Oxygen Bike Co. was friendly, knowledgable and genuinely cared about wanting us to get our bikes and have the best experience possible. I just wish every retail business were so keen to deliver quickly and efficiently. The bikes are amazing! Thanks to Shawn and his team at Oxygen, we will never go anywhere else to purchase a bike. M&A&T read more

It's a nice new shop and I met the owner who was friendly. The service level was pretty low however. I called and asked if they had pedals and shoes in my size and was assured that unless I was a size 15, the had me covered. Also that it would only take 15 minutes to install and I would be on my way. Delighted, I arrived at the shop 15 mins later to discover they didn't have anything close to my size (8,9,10) or even equivalent in women's sizes. The friendly shop keep and owner (Shawn/Sean) explained that they will order and have my size the next two businesses days and would phone me - a week later no call so I phoned - spoke to the owner once again who didn't remember anything and said shoes wouldn't be coming in for another week *maybe*. Oh well, guess they are still working on the kinks and customer service. read more

Came to your shop to get my flat fixed. I mentioned to the repair person that's it was a slow leak and if they could please check the tire, tube and rim to see where it was leaking. Service was very quick and the inner tube was replaced, but unfortunately the tire wasn't fixed properly (the new innertube was still leaking the next day). I called your shop the next day and they told me they can fix the problem, they wouldn't guarantee their previous work, even though they missed what was causing the problem. Because of this, I went to Curbside Cycle in The Annex and the repair person found the problem in 3 minutes (the tire had glass in it), told me how to prevent the same problem from happening in the future, *and* guarenteed the work (when I had a similar issue with Sporting Life a few years back, they guarenteed their work as well). Needless to say, I am very disappointed at the experience I had it Oxygen and I am not sure I will be going back to the future, which is too bad since I like to support local businesses in my area. read more

This place is really great! I finally came for a tune up (haven't had one since I purchased my bike). They were right on time in terms of estimating when it would be done. I would've preferred it to be a bit sooner, but it's a lifetime of tune ups if you purchase your bike at their shop. Lifetime of tune ups! How amazing is that? I'm sure they have plenty of bikes in the queue no matter what. Friendly bunch of guys who work here. read more

This is an awesome shop run by a great cast of people. Repairs done promptly for a decent price with time estimates honoured . Currently Covid protocols are in place so the time factor is protracted for entering the store . Even with the added time it is well worth it to come here... feel safe and receive good service . read more

Excellent service and nothing better than free tune ups for life. I came here around February to purchase a road bike as I wanted to get into road cycling for exercise. Chris helped me out and was extremely knowledgable in picking out a bike that fit my needs and my budget. He also took the time and patience to explain things to me (as I was completely new to road bikes) and answer all my questions. We probably spent over an hour going through different bikes and adjusting it to my needs. I really appreciated that help. Since then I've dropped by the shop to pick up some additional gear and once to ask about an issue I was with the bike. They showed me what the problem was, what caused it, and fixed it immediately. Their service is what keeps me coming back. As mentioned above, when you buy a bike from the shop you get free tune ups for the life of the bike - which is obviously a great bonus. If you at all feel intimidated about the bike culture, don't be. Just visit Oxygen and they'll guide you through everything and eventually you'll be riding away extremely pleased with your decision. read more

Brent and the staff at Oxygen were amazing. They took the time to share their knowledge and expertise, and hooked me up!! Awesome! read more

Oxygen Bike - Brent and the staff at Oxygen were amazing. They took the time to share their knowledge and expertise, and hooked me up!! Awesome! - Bikes Near Me - Etobicoke, Ontario

Poor service. Don't take your mountain bike here, the mechanic tried to BS what needed to be fixed, which was obvious, and then later said he wasn't an expert on mountain bikes and that we should bring it back when the owner was in. He also tried to upsell chain replacement on a new bike... saying it looked warn . Ended up going to Browns, they fixed the fork issue for less than $30, with no hassle and no sleezy sales tactics read more

We recently bought 2 bikes from Shawn and were very impressed with their customer service. We dealt with Shawn and 2 other employees during the process and all of them were amazing. Even in the middle of the pandemic with virtually no supply of bikes they were able to fix us up with just what we needed. They were highly knowledgeable, professional and treated us with respect that we did not receive from other bike shops. I would highly recommend using Oxygen for all your biking needs. read more

Really good bike shop, friendly peeps, repairs done In a timely fashion and knowledgable staff.

Run down the road to the next guy and save hundreds of dollars. This guy is way overpriced and doesn't respect the customer. I bought something and they wouldn't allow me to return it even though the receipt was not stamped or written final sale. Seriously, do your homework and find a better price elsewhere.. read more

My husband bought a good quality used bike here and was very happy with his experience. I thought the customer service was the friendliest I've seen in a bike shop. Items looked reasonably priced too. read more

My wife and I just got a child seat for the front of my bike. These guys were awesome! They explained the different options to me and focused especially on safety (which I appreciate as a father). Great customer service! We'll be back! read more

A friend gave me a folding bike that he hadn't used in a very long time. I went to Oxygen Bike Co. because it was local and the yelp reviews were good. I came in expecting that the bike needed a complete tune up. Chris pumped up the tires, tested it out and assured me it was in fine condition. He made adjustments on the bike so that it would fit me. It's been years since I've been on a bike. Chris was fantastic in helping select a new lock, helmet and even installed my new water bottle cage on the spot. I noticed that staff helping other customers while I was there were also friendly. Glad this is my local bike shop. Great customer service. read more

Good service and quality...my friend and I went there and ask about repair and the guy who fix my friend's bike really dis a great job and approach us on what we really need and budget.:) thanks for helping! We enjoy our bike ride again this summer without spending a lot just to buy an expensive bike...they understood.:) btw, they are moving on july 2016...bigger and wider space. read more

I would like to express my deepest thanks to Oxygen Bike Company for the exceptional service I received in purchasing a bike. Shawn was incredibly knowledgeable and went above and beyond in making the purchase possible. The staff were very kind and friendly which made for a great retail experience. I will definitely be going back for my next purchase as their selection of bikes is fantastic. Thanks Shawn and Oxygen Bikes! read more

Great staff, helpful and friendly. Decent selection and staffers are happy to call around to find what you need at other shops. Selection was a touch high end for the area when I first went, they appear to have tuned in the local market demographic. read more

I am so impressed with this company. I called them today to see if I could bring my bike in for servicing as I have a bike ride this weekend. I do live rather far from where they are located. They said to bring it in, but they could not promise me anything. My husband took it in today and they did the servicing on the spot. You guys are truly amazing, you don't just sell a bike, but you do care for your customers. Thank you so much Joanne Baxby read more

Good experience so far buying some smaller items and it's nice to have a bike shop close to home.

I love this bike store, always receive great service and they have very helpful and informative staff. I recently purchased 2 road bikes here for my wife and daughter over the past year and lots of accessories for my own bike. read more

very poor service on the repair side.. will never go back. people seem friendly but don't deliver on time, and when they do deliver the result is the bicycle has more problems than when it went in! read more

I had a bad experience ordering tires. Once they arrived at the store the store never called me for weeks. I left voice mails and emails, but they never returned either. Once the tires came, they had ordered the wrong size! Then, the clerk didn't want to give me my money back because I didn't have a receipt. Finally the manager gave me my money back. They seemed to have messed up at every step of the process. read more

I took a wheel in late on a tuesday, told to pick it Wednesday, then told Thursday, Thursday they said they didn't have the right size spoke and it would be the next week.I took it somewhere else, got it done in 15 minutes. read more

I ride quite a bit and beat up my bikes pretty good- especially my mountain bike. ( trail winter rides in the snow and mud) I messed up the bearings on my Mtn bike pretty badly and brought it in to THE OTHER shop that was a bit East of Oxygen on Lakeshore (they have since moved to Dundas West) Long story short -I had to bring in the bike twice due to poor mechanic skills which left me stranded an hour or so away from home-each time with a smashed up rear derailer due to wheel lock up. You would think after explaining this to the kids on site at THE OTHER shop that they would waive any cost for parts and labour due to the mechanics poor workmanship-no dice-not the case. They charged me. When the bike faulted the 3rd time for the same reason, I decided the only way to show my dis-satisfaction was to cease using this establishment for my bike tune ups and any future purchases/ ( my boy will require a road bike soon) I decided to bring the bike to Oxygen. This is a great shop doing all the right things to ensure a positive customer experience. Shawn (owner) shares his expertise and un-biased opinions on products and will only recommend what he feels will suit your needs. There may be an unforeseen hiccup beyond the stores control but Shawn will do everything possible to ensure you are happy once you leave his store. The staff are very knowledgeable and actually SPEAK to the customer! I also participated in the Spin classes at OXYGEN and they were great. Different instructors throughout the week with unique styles and different music to keep your legs moving and your heart pumping. Great to see a bike shop in this location that is part of the community. As I mentioned I ride quite a bit and I am asked frequently about bikes. I am no expert but I refer whomever I can to Oxygen without any hesitation as I know they will be well taken care of. Give them a try-you will not be disappointed. read more