Honestly disappointed with mine and my family's experience here and was debating on making this review one star but decided on two because the food and drink were decent. What was problematic was pretty much everything else.
Made a reservation online for a bay. They don't ask anywhere what floor you'd like to be on, which was ok since I figured I would talk to them when I got there. We normally like to be on at least the second if not third floor of places like this.
Once we arrive and checked in, I asked about being seated at a bay on the upper level. The guy at the front desk looked annoyed, then said he was unable to seat us there. When I asked why, he replied that someone had already reserved it. I was confused and inquired if every single bay up there was reserved, he replies yes. I pressed about where it said to pick upstairs or down on the online form, thinking that maybe I missed it somewhere, he replied with increasing annoyance, yes, they wrote it in as a request. I dropped it after that and apologized, I wasn't trying to cause any issues, I was truly confused and feeling dumb for not just writing it in. I couldn't help but feel that the whole interaction was disingenuous, but I brushed it off. I truly was perplexed though considering there was 15 bays above us and not a single person up there, but maybe it was a large party coming in. It would have to be a HUGE party, close to 100 people, considering each bay accommodates 6 ppl or more. We didn't pry any further and were sat at a bay in the bottom floor. Then began the wait.
We waited and waited and waited some more. Even tried to flag someone down a few time, no luck. It was over a full 30 mins later when Jon noticed a man that looked like a manager walk out on the floor by our bay, his back turned towards us. We continued to talk about how we hadn't been greeted yet. Manager guy overheard and quickly came over, asking if anyone had gotten our orders. We were about to tell him no, when we saw a girl from across the way rush over to greet us and tell him that we were her table. By this time there was only about 20 minutes left to happy hour, which was unfortunate, considering we had booked and been there with plenty of time to enjoy HH, but ended up only being able to order off the specials once before it ended. On top of that, our waitress was very short with us during almost every interaction. Maybe she was having a bad night, which I do get. iIt did suck for us that she wasn't very friendly. Service the rest of the night was spotty at best.
We got some drinks, as well as an order of wings and an order of pretzel zeppelins. I got the blueberry gimlet (subbed gin for the vodka though) and Jon got a gin and tonic. Both were well made and yummy. I also thought the blueberries speared on the golf tee was a cute touch. Pretzel Zeppelins were well seasoned with everything spice, as well as soft and chewy. It came with a beer-bacon mustard and queso for dipping, very tasty. Wings were also pretty good and came with traditional carrot and celery on the side with ranch. Honestly, the drinks and food were the best part of the night. Really wish that the service and equipment could've matched how good the food was. Sadly, this was the last High Point of the night.
Gameplay here feels outdated, despite being a new place and is superrrr frustrating. You have to stand and hit the ball perfectly in front of a transponder at your bay or else your shot won't register. Hopefully you hit the golf ball hard enough and far enough as well or else it won't register. This made it really difficult to play for people that are more of beginners, like my daughter and I. More than half our shots, even a majority of the good shots, wouldn't register on the scoreboard. This was so discouraging for my daughter especially, who loves places like this and was the entire reason we decided to come by at all.
Remember when we checked in and the front desk guy told us that we couldn't get a bay upstairs because it was all reserved? Not only was there no one above us the entire time we were there, when we left, we checked and saw that there was still no one upstairs, it was totally abandoned up there. We were there almost 2 hours. This really shouldn't have bothered me, but it sucked feeling like we were lied too for convenience sake. If they couldn't seat us up there because they were short staffed, or because of policy reasons etc., I would have totally understood and not cared. After our not so great experience though, this last little thing just left a bad taste in our mouths, so to speak.
Will probably not be back. With other, more well known and consistently excellent options in the area, I really see no reason to come here unless someone else invites you and you're trying to be polite. Even then, I suggest steering them in the direction of another place, one that's more on TOP of their game, from the GOLF to the food to the equipment to service. read more