Family of five, we visited yesterday (Saturday) around 4:30 for an early dinner. 15 minutes to get seated, we got seated in an EMPTY room, no one big party had left so I can't tell you why it took 15 minutes. In fact, no one had left in the time we waited. Our server was a joke, from start to finish. The hostess that seated us was chewing gum (isn't this restaurant on the premises of a country club?). They were completely out of anything with fish, and anything with steak (at 5 o'clock!). We ordered the bbq nachos which were gross (I recommend la margarita in dwntwn Indy for good nachos) with the kind of shredded cheese that is stiff, room temp and therefore flavorless by the time you eat it. Any vegetables (red onion, jalapeños) we're not cooked just used as a raw topping so there's no developed flavor. We ordered our main course and got it after a party of 9 that had been seated after we got our appetizer! Absolutely nothing on the menu takes much time to cook (burgers/pizza/basic American food) so again, can't tell you why. Then, my kid received what looked like an adult sized main course salad when we ordered the children's side salad, he dropped it off and left us with no utensils. I got the spicy bacon ranch burger (see photo) that had a sad dollop of ranch in the center with a small handful of plain fries. Also, can I point out that you'll be charged for subbing the fries (as it states but I asked to be sure) for anything else, EVEN if the other side is the SAME price as the fries on the sides menu!!! Needless to say I didn't touch the fries (again, see photos). And again, they don't cook the jalapeños on the burger so there's on basic spicy flavor (I encourage them to consult culinary professionals, semi professionals, or even culinary students who can teach them how to get the most flavor out of the ingredients they use) which I took out. My husband had to get up twice to ask get napkins and more utensils for my other kids Mac n cheese (bland, even for kids). And to top it off, I had to go back in because we left my kids hat inside. I walk in to a hostess and our server complaining (the hostess used profanity) about the pile I made in the middle of the table from our appetizer plate and the napkins and little plates used to share the appetizer. One, I made it to see if the server would get the hint to keep the table clear before serving our main course. Second, who is training these employees?! How does a server not pick up used plates throughout the meal?!! Again, see the photos.
Lastly, I'd like to end by saying we've been to the Bid Woods establishment in Brown County, many times, it's the only place we'll eat when visiting. It really is a different place, delicious, too notch service, so I'm not sure if the Franklin location is under different ownership but we are never going back. It's a typical bad example of a small town country club restaurant, overpriced and lacking in flavor. read more