Price and food are good. The wait during rush hours is understandable but late hours at 12am check in seems delayed too long and tables are not being cleaned at a timely manner. It seems not enough staff to handle services. We are a bit disappointed with the service here. read more

2nd time here & love it! Couldn't wait to return Wait is long so I recommend checking in beforehand on yelp (waited 45 min the first time & 5 min today when we checked in) Food is soo good but you obvi get to choose it! Still haven't narrowed down my fav broth but everything I've tried is delish! The seafood platter (fish nuggets and fries) are so delish too (perfect saltiness) The cherry on top is the ice cream at the end (perfect portion) Service is great- waiters are very king and always checking in Easily in my top 3 restaurants read more

Big Way Hot Pot - My pot - Asian Fusion Near Me - Monterey Park, California

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I love this place! I think this restaurant is very similar to YGF Malatang. I have tried the mala and tomato broths! I'm actually not a huge fan of the mala broth here unless it is non spicy (which is just high protein broth), but the tomato one is out of this world! The meat quality is actually so fresh here, better than YGF. And it comes with free ice cream at the end, you just have to ask for it! read more

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Found this hotpot restaurant and it's a bit different from your usual AYCE hotpots or one pot type orders. This is similar to YGF where you'll get all your ingredients and it'll be weighted as you select your broth. Price can get pretty high if your bowl is heavy enough. I've seen from the ranges of $15 to all the way up in the $40 range. As for ingredients, it's pretty much got all the usual hotpot foods selections you can think of. Many places have limited fish ball options but not this one, so choose what you like. The options are practically endless in my opinion including noodles. Very happy with the wide variety of selections. Parking here is in a underground parking lot, very spacious and plenty of spots. Can get packed so watch out for that. This specific restaurant can get very busy. From ranges of 20 minutes waiting time to an hour+. Make sure to join the waitlist on Yelp or in person to avoid wait times. Broths are plentiful as well, spice levels are plenty. My favorite turns out to be the Collagen and the Tomato broth. I believe the flavoring of both broths fits very well with the ingredients I get. However, it's not anything too special compared to other same style hotpot restaurants. Only Pro I've give in comparison is that their selection is great and plentiful along with their complimentary ice cream cone that you can request to conclude your meal. Aside from that, my partner and I enjoyed a nice hangout with friends despite the long wait times. read more

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I've been a big fan of this spot and have probably been here at least 10 times now. Came back this past Saturday around lunch and I have to say I'm starting to notice a bit of a decline. The broths don't taste the same as before. It felt more watered down this time which was disappointing since that's kind of the main reason to come here. I even tried their new chicken broth this time and it honestly tasted like water. Service also seemed off compared to before. The staff didn't seem as upbeat and overall the experience just wasn't as smooth. I also noticed the place isn't as clean as it used to be. The restrooms were dirty and had a smell, which definitely takes away from the experience. I'm not here to bash the place because I still like it, but with so many malatang spots in the SGV now, it's harder to justify coming back when it doesn't hit like it used to. I used to think this was one of the best, but now I'm a bit more hesitant. Also tried the black tea ice cream they have now. It was okay, but I think I liked the milk flavor better before. I'll probably give it another shot in the future and update again, hoping it improves. read more

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The prices have gone up and the soup base tastes bland and watered down. The pots and tongs don't look very clean either and they got someone of our orders wrong even though they clip the receipt to each pot ?? I definitely feel like the overall quality went down by far. Also I don't understand why the cashier asked if we were paying together or separate then requested we pay later when the individual price was already on the pos. Seems inefficient read more

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Sinus destroying mala broth! I came here on a Saturday night for dinner with my family! This is located directly in Atlantic Times Square and it was pretty busy during dinner time so parking took a little time. Big Way has an online Yelp waitlist so you can join ahead of time to avoid waiting long times. Sometimes, the estimated wait time is inaccurate since it really depends on how fast/slow the previous table eats. The 30 minute wait time for us was pretty accurate and when we got there, our table was ready for us! I will say that the service is definitely on the slower side. There's quite a few people that work in the kitchen and service bar but when it comes to trying to find someone to get water refills or grabbing the check, there was no one to be found. I did notice that there was only one girl that was working the tables and you can tell that she was really overwhelmed since there's ~15 tables and she was the only one on the floor. The process is quite easy, your party grabs a bowl and tongs and you can pick what meats, seafoods, vegetables, and carbs you want! I love this because you can choose how much you want depending on your hunger level for the night! I would say that this place has a lot of different varieties of food you can grab which I love. They do measure by kg so it can get pretty heavy if you're grabbing whatever and thinking it doesn't weigh that much. My bowl was 0.550 kg and it costed a little over $20. The base price is 36.99 per kg so don't be too heavy handed! After you grab everything, you place your bowl on top of a scale and choose your soup base. I opted for the signature soup base in mild and I'm 100% sure they gave me hot because wow I was blowing my nose every few seconds and taking heavy sips of water. They also have a sauce bar where you can make your own custom sauce like what a regular hot pot place offers! My favorite combo is satay bbq sauce, sesame oil, sesame peanut sauce, and garlic! After you finish all your food, they do give you ice cream! This place will definitely fill you up and don't underestimate how much food you get because you WILL get full easily. read more

Big Way Hot Pot - Malatang - Asian Fusion Near Me - Monterey Park, California

This place is incredible for both selection and also price, I really enjoyed the collagen bone broth as well, and my husband got the mushroom broth which was super umami. I only paid about $25 for my entire bowl which is such a good price, especially if you're comparing it to Haidilao. I am deducting 1.4 cleanliness and also service, although they are very busy, I do feel like it could be run a bit more efficiently. With all that being said, I will absolutely be back the next time I want hot pot. read more

Big Way Hot Pot - Collagen bone broth - Asian Fusion Near Me - Monterey Park, California

Was in town and came to this place with family. The food was very good and it's fresh has a lot of veggie as well. This place when you walk in they give you pot and tongs so u can get what you want in your hot pot. It has a varieties selection beef, seafood, veggie and noodles. Service here is good as well. Everyone is nice and friendly. Ambience here is alittle smaller then some other big way places. Got some booth tables and bench tables. read more

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I was hoping that the bad reviews were outliers, but I can see why they deserved them. The price was not bad $3.69 per 100g but unfortunately the meat was a little tough and the broth just okay. We tried the tomato (which was nothing special, but could have used more tomato) and the chicken broth. The chicken broth was quite good and I would recommend that. However, the food came out separately, one pot and then the other which was a little sad to have only one person eating while the other watches. The utensils were a little dirty, I ended up wiping off some sort of residue. It was pretty busy for a weekday so I try to be understanding but the service was extremely slow. They probably need to hire more servers so it's not their fault but we were waiting for a while to get the check. The dining room is huge with a lot of seats and they were almost all filled up and they only had three people manning the front. The men's restroom was also in need of maintenance, a very unpleasant smell was emanating. read more

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Seems like they made some changes. It was a little weird though. When we first came in, they pointed us to a table we would be sitting at. After filling everything up, we weighed it sat at the table and wait for the food. You pay after you are done with the meal. Before you would pay after it gets weighed. Not sure why they made this change. It was around 11pm when we came but they had people restocking the items, for some we would have to ask for it to be restocked, while others noticed it was empty and the workers grabbed it to restock. I thought the collegen broth was okay. It was a little bland. They also gave out ice cream and it was black tea flavor. I didnt try it but my friends are unsure of they liked it or not. But im sure the milk flavor woild have been better. My friends always get the sichuan broth. read more

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It's a lot nicer compared to other build your own malatang places I've been too. Ingredients are better quality - I especially liked that they had beef chuck roll that had little fat. They also had abalone too which I've never seen at a malatang place. I had to try it and I loved it. Overall, the ingredients bar was very clean. Understandably, it's more expensive than other places. It does come with free 1 ice cream, though. I tried the Szechuan spicy dry pot on my first visit, which I found to be disappointing. I got it medium level and it was not spicy at all. None of the ingredients I picked out really absorbed the flavors from the dry pot so they ended up tasting really bland. I've had dry pot at other malatang places like Zhangliang and Pixiu, and not only are they cheaper, but the dry hot pot came out much more flavorful. Oh my second visit, I tried the signature malatang, and I enjoyed this much more than the dry pot. I got medium spicy again and the spiciness was a lot more pronounced than the dry pot at the same spice level. I enjoyed the flavor of the soup in that it wasn't overly salty. Going forward I'd probably opt for the hot pot over the dry pot just because the toppings absorb the flavors better. My only other minor complaint is the sesame sauce from the sauce bar. This was way too watery, that none of the things I dipped into it actually absorbed the sauce. This place gets very crowded, and I think the staff has difficulty keeping up with demand as the more popular toppings seemed to run out before they could be replenished. On my second visit, they were out of abalone, and it took a while for them to restock this, to a point where I almost gave up waiting. As far as hot pot goes, it's not my favorite in the area, but what really makes the visit worth it for me is the abalone. read more

Big Way Hot Pot - Dry pot - Asian Fusion Near Me - Monterey Park, California

Don't come here when they're busy lol service was terrible and food was just kind of mid. Loved it the first time we came but we went this time around 8pm on a Sunday, waited almost an hour and they were so confused when seating us and didn't know where to put us. Sauce bar had no more sauce dishes and I had to chase a waiter down the restaurant for them but they didn't even add more dishes, just told me where to grab them myself (which was separate from the station). Food felt like it was mid this time and broth was a bit watered down. Just don't come when they're busy. read more

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We saw this restaurant while walking around the plaza one day and decided to try it out because the concept seemed nice - build your own from the meat/toppings provided. There was an extensive choice of toppings & many broths to choose from! However, at the time we went a couple of the meats to choose from weren't filled up for us to choose from and there was a decent line behind us so we felt pressured to just keep going to the next items. There were also veggies and other items that weren't filled up during our visit so we missed out on those too. I ordered the tom yom broth and I liked the broth! However the beef ended up being pretty hard and hard to chew - maybe just a bad batch? We'd like to try this again to hopefully give us a better experience! read more

Big Way Hot Pot - Tom yom broth - Asian Fusion Near Me - Monterey Park, California

I lovee malatang hot pot so much that I could eat this everyday!!! I've been to this location multiple times whenever I crave for hot pot and this spot hits every time. Not only the food is yummy but the service here is quick and attentive. They have waitlist on yelp so you can write down your name prior coming to avoid waiting time. Interior is nice and modern, the only thing I wish is they have more open spaces with more seatings. Beside that, yummy food and I will come back to try their dry mix option next~ read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

We got here around 6:30 on a Thursday and there's a little bit of a wait. You check in on the iPad at the front to be added to the waitlist. Once your name is called, staff will let you know your table and you can start picking what goes into the pot. At checkout, you pick a broth (I got collagen bone broth) and then can take a seat. Staff will bring the cooked pot to your table and you pay at the end. The sauce section is at the front right after you enter and it's self serve as well. They have a really solid selection of meat, veggies, fish balls, noodles, tofu, and seafood. The broth tastes pretty clean and the ingredients seem pretty fresh (I see them refilling a lot of the items pretty frequently). They also give you a free ice cream cone at the end, which is a plus! Free parking underground (can enter on W Hellman Ave)! read more

Hits the spot for late night soups. Joined the waitlist around 7:30pm on a Saturday, was quoted 30 minutes, but ended up getting seated around 8:30pm, and there was still a good number of parties behind us. But around 9:30-10PM, you can get seated immediately. Ordered: - #1 Signature Mala Broth - 0.420 kg @ $36.90/kg $15.50: soup was not as spicy as I'd like. I would def get hot next time. I preferred the chewy mung bean noodles, beef cut, and mushrooms. - Passion Fruit Green Tea, less sugar/ice $4.50: was like sugary water, wouldn't get again lol. needs more tea base. I actually liked the free ice cream at the end the most, with the thin crunchy cone. It was offputting to see old (darkened) shaven pieces of meat left on the meat cutter. Tables and water pitchers weren't the cleanest. I also think the sauce station and ingredients should be upkept more often to maintain cleanliness. I'd come back still to try the other broths, such as the collagen bone broth. read more

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Pretty cool concept of paying by weight. It's $3.69 per 100grams which is 0.22lbs. You grab a bowl and tongs. Then start at the first station and work your way through. They have meat, seafood, veggies and noodles. When you pay, the bowl is weighed and you pick any of the 10 broth choices. You can also purchase drinks from the tea station menu. Your bowl goes to the chef, you can watch him through the glass window. He's cooking up the ingredients in your broth of choice and then it gets delivered to your table. During their happy hour, you get 1 free drink from the 6 choices. I'm not sure what promo they had but we went at noon on LNY and got to pick a free drink from two of the premade choices. For the free drink, we got grape lemonade. For the hot pot broth, we got mushroom broth. We wanted tomato base but they sold out. Hard to believe when it was only one hour into opening. The mushroom broth was a bit salty. I wanted to dilute it with water but that would cool the entire pot. There's a DIY sauce station. Afterwards, don't forget to leave without getting your free ice cream. If you eat there, it's a cone, we got it on the go and got popsicles. Overall, I really like this concept and we were able to share pots. If you dine here often, they have membership points to redeem prizes. read more

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My husband and I checked out Big Way Hot Pot on Monday, 1/26/2026 at 12:00 PM for the first time. I've gone to a few weigh-your-own hot pot, where you pick and choose what items you want to eat, and then you choose the broth. Big Way costs $36.9/kg so it adds up pretty quickly especially if you get heavier items. Please note that this is not an AYCE hot pot place. My husband got the Signature Spicy Broth (malatang style), which came out to $18.63 (0.505 kg at $36.90/kg). I ordered the Collagen Bone Broth, which cost $14.94 (0.405 kg at $36.90/kg). Both broths were tasty overall. His spicy broth leaned on the saltier side, while my bone broth was good but slightly bland, so I mixed in some sauce to adjust it to my liking. The ingredients were cooked fine for the most part, but our egg noodles were unfortunately overcooked, just sad, soggy noodles. They're also a bit sheisty with the broth. I'm a broth girl, so I wish they offered complimentary plain broth refills. They have a weekday lunch special where you get a small free drink with your meal. We both chose the Iced Grape Lemonade, which was very tasty and refreshing. Another fun perk is that you can request a mini ice cream cone at the end of your meal, which is such a nice way to finish your meal. I ended up liking the cone more than I expected! Indoor seating available: There was plenty of seating available, but the staff seemed hesitant about allowing guests to seat themselves. It may just be their management style, but I found it a bit interesting. Sauce Bar: There is a self-service sauce bar available. It can get a little messy at times, and it's located right near the entrance, which is also an interesting placement. All in all, I would definitely consider coming back for the convenience. The food was good, and I appreciate how late the restaurant stays open! read more

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Pretty crowded -- seems like a popular spot for the younger crowd!. Overall, the broth base isn't too heavy, which I really like. We tried: * Signature Mala Broth * Collagen Bone Broth You pick your ingredients, choose your broth, pay by weight, and they'll cook everything and bring it to your table. $3.69/100g ($16.77/lb), i say go easy when you pick your food, don't get more than you can eat. I got less than a pound and it felt just right. read more

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This is my new favorite malatang spot! They have a ton of options for toppings. For me, the only complaint I have is that the beef is cut a little thick. Overwise, everything else is great! They have a lot of options for soup bases and dry pots. My fiance loves the dry pot options and I always go for the soups. Their sauce bar is also good, they're just missing ponzu which is usually offered at hot pot places. Bone collagen soup is definitely my favorite! It's so flavorful and it's a nice clean soup. I add my own chili to make it spicy. Favorite part is definitely the free ice cream. It's a nice treat after the meal. The wait time can be long during peak hours but it's worth it. The staff walks you to the beginning of the line and explains how to get your food. It's nice for any first timers. I would recommend this spot and will be coming back. read more

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Big way is located in the Atlantic shopping center, plenty of free garage parking which is a plus. I came during lunch hours and was offered a free green tea or peach lemonade with each hot pot. It's self served, kinda like a chipotle but hot pot style so you can create your own. My first impression was the tongs and pot that you grab first to put in your ingredients. It didn't look throughly cleaned, so I had to pick a few before I found one that looked decent. Ingredients looked pretty good, fresh and had a good variety. After you create your pot, you pick your broth, they weighed it and give a tag with the pot number and where you sit. At this point, I thought we're able to pay and sit, but they just give the number and you go sit down. I didn't look at the price per lb but my pot came out to $21, which was on the pricy side since I didn't even put anything heavy. Most of my pot was Napa, spinach, noodles and a few balls. My pot came out in about 15 min, I got the special broth, it was flavorful but it wasn't temperature hot. Kinda on the warm side which i didn't like. After we finished eating, we had to flag down the staff a few times to get the bill. I then wonder why we can't just pay for it at the time they weight the pot. So that itself took a good 15 min for our bill to come. In the end of my experience, I probably won't be back anytime soon. Service was very slow, tables weren't being cleaned so we also sat there staring at the messy table surrounding us, and my broth wasn't hot. read more

Big Way Hot Pot - My creation with the special broth - Asian Fusion Near Me - Monterey Park, California

My sister wanted to get Big Way Hot Pot and it was my first time trying it! Big Way Hot Pot is in the Atlantic Times Square Plaza and near Matcha Cafe Maiko. The service was ok. There was no host and I'm assuming I came on a slower day. The ambiance is average with music playing in the background. However, my sister had a hair in her hotpot :( however, they told her to make another bowl and she did so. The miso broth was pretty umami but also a lot of the fat from the other meats. Personally, I think I would try again if cleanliness was better. TIP: This is in the Atlantic Times Square Plaza so parking is free and underground. There's a restroom in the restaurant. I would suggest this as a late night meal if you don't want fast food as an option. read more

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I'll be honest most of these new hot pot places are very similar to me where you weigh the food you put in a bowl and they cook it in the soup broth for you..... Similar experience at most of these places with good choices and good food and good broth.... I did get the tomato broth vegan style and to reduce salt/sodium I asked for 75% water mixed with 25% broth. Place is decently laid out we all the food along one side and than the cashier and the sauces on the front of the place. Well lit and clean it's still relatively new probably about 4 to 5 months since they opened.... The staff was really friendly and accommodating and helpful as we celebrated a birthday there that's a 5: for them... read more

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Easy to understand instructions and they have a yelp waitlist online. Pick your veggies, meats and carbs and tell them what soup you want -bam! all done. They'll bring you your pot once it's done cooking in the back. I believe they charge around $4/kg so I'd watch how much you add into your pot. Mine alone was around $22 and I had a ton of veggies vs meat. Soup base (I had the collagen bone broth) was clean and the overall ambiance was great for a family dinner. We all have been wanting to try malatang so it was great that this place was most of our firsts! read more

Big Way Hot Pot - Collagen bone broth - yummerss! - Asian Fusion Near Me - Monterey Park, California

We came here for the first time last night, and enjoyed our hotpot! We were handed tongs and we walked down the aisle and filled up our bowls with meat, veggie and noodles. Our bowls arrived nice and hot, and I especially love their fizzy drinks. FYI we weren't considering the weight of our bowls and selected more heavier things without considering the cost. For 2 of us (2 bowls and 2 drinks) it came to $85! A hefty price to pay, and when we figured out the math, it was close to $18 a lb (they list in grams which is confusing). If you choose to come here, be wary of the weight of the items you put in your bowl because you'll pay the price. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

Super disappointed with my visit to Big Way Hotpot. I struggle to comprehend why there are always lines here, because it did not live up to the hype at all. If you're looking for either high quality food or good value, this is not your spot. Right when I walked in to grab meats, there were only a few pieces of beef left, and no staff in sight to refill it. I waited, but nobody came. All good though! Lamb is also good, except there were only a few pieces of lamb left too. Surprise! No one refilled it for the next 10 minutes. That's a pretty bad start. The veggies were also running low, though at least someone noticed and refilled those after a couple of minutes. Same thing when I went to grab the sauces. They were out of green onions. I'm not sure how this place operates when their food runs out without an efficient system to refill. I ordered the collagen bone broth, and honestly, it was mediocre at best. It was bland and nothing special. That's their #2 most popular btw! What really made things worse was the wait time. It took about 15-20 minutes for my food to come out. My whole party and the tables who came after me got their food before me. Shoutout to the one server who came by and replaced our water though. That was the one time the service was noticeable. The staff also looked clearly understaffed and overworked, which probably explains a lot of the issues. Ironically, the best part of this place was the free ice cream. It was actually good, but dessert shouldn't be the highlight of a hotpot restaurant. What's the point of having a unique idea with a wide selection of food just for it to be bad and paired with awful service? If you like hotpot, you're better off going to almost any AYCE hotpot spot instead for better quality, service AND value. Big Way is big mid and definitely not worth the hype. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

3.8/5! They have a wide selection of toppings - I particularly liked the mochi fish cake that I don't see as often at other malatang places. I got the tomato broth with medium spice and although the broth was savory and good, it tasted more like a bone broth with slight flavor added. I still enjoyed it but I was expecting a deeper, thicker tomato flavor. They also usually offer ice cream but since the machine was broken, they gave green tea. It was slightly sweet and reminiscent to the tea from cafes that offer popcorn chicken and boba. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

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This place is inside the Atlantic Time Square plaza. Food itself was a solid 4/5. The broth is very flavorful, and ingredients were relatively fresh. My only con was that one of the beef was too chewy and stinky for me, so I had to knock down a star. Service was ok, and there's plenty of seating available. Best part was the free soft serve at the end. Surprisingly tasty and a great way to end the meal. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

I should've tried Big Way Hot Pot sooner, because this place is so good! They offer a vast assortment of toppings, including meat slices from beef to lamb, vegetables like Napa cabbage and bok choy, seafood balls, noodles, and more! They also have a sauce bar. In addition, they offer complementary ice cream (unpictured) after your meal! I got their collagen bone broth, and it is so flavorful! I love how it isn't too salty either. The meal was so warm and comforting. The place is also very clean and tidy, and the staff is super friendly. I'd definitely recommend coming here. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

Updated Rating: 6/10 I have been to Big Way more times than I can count, and I love the late hours and customizable pots. But the service has really declined in the last month or two. In the two most recent times I've come, we've had to continually ask to check on the status of drinks or pots because they took so much longer coming out than everyone else's items at the table. One of the servers even ignored and walked past me after seeing me raise my hand to ask a question. I came to Big Way in the first few weeks it opened, when service was amazing, and I definitely notice a stark difference in the attitudes and demeanor of the staff now. Honestly, after today, I don't think I'll be coming back to Big Way because of the service. read more

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Always enjoy coming here. Everything is fresh and staff are very attentive. The flavored broths are tasty and their condiment bar has everything I need to make my dipping sauce. read more

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3 stars I really want to like this restaurant, but I find it to be too expensive for what it serves. They have the usual sliced meat, variety of fishballs, veggies, and noodles. The sliced meat looked ok, but some definitely had too much fat on it. I thought they had way too many instant noodles and not enough quality noodles. I got the szechuan broth at mild and thought it was the perfect amount of spice for me. Since I came for lunch, the green tea was free and I thought their tea was pretty good. It's build your own hot pot, but at $14.99/lb, the weight easily adds up. And the bowls and utensils all looked pretty banged up for a new-ish restaurant. I thought everything tasted decent, but I likely won't be back unless a friend or family member wanted to come here. read more

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I had seen so many reviews about this place, something about having your own hot pot with your singly picked ingredients and broth! The commercial center itself has so much parking which I love. I arrived and there was no line thankfully. I picked my protein and they had every option you can think of. Veggies, noodles, mushrooms, the whole 10 yards. You make your way to the register where they weigh it for you and you pick your broth! So many options and good drink options as well. Their Thai tea was great! Once I paid I maybe waited 10 min or so for them to bring out my cooked hot pot! Recommend especially when you need a hot bowl of soup for the soul. And we can't forget the complementary ice cream they give you at the end! read more

Big Way Hot Pot - Complementary ice cream - Asian Fusion Near Me - Monterey Park, California

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Fairly newly opened build-your-own hot pot spot that is a great addition to the Atlantic Times Square Plaza. Stylish decor & good for groups. Pretty good selection of meats, veggies, toppings, & noodles for a great price (by weight). Unfortunately, some items were not labeled & I accidentally grabbed some unwanted meat items (lamb). The ice cream cone dessert was a lovely surprise. Ample free & easy parking in the underground lot. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

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Lots of options and good service! Was surprised by the free ice cream and complimentary snacks. There were lots of noodle options so it's great for choosing the type of texture/consistency you want Good price and portion too One of the best malatang I've had read more

Big Way Hot Pot - Free ube ice cream - Asian Fusion Near Me - Monterey Park, California

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Don't miss the sauce section up front! We tried a broth and dry bowl. The mala only comes in medium and not mild but it wasn't too bad spice wise. Good variety and selection of items. read more

Big Way Hot Pot - Asian Fusion Near Me - Monterey Park, California

Hot pot/Malatang! I've been loving soupy dishes lately since it's been cold. I took my parents here on a cold and rainy day. This was a new spot that opened and I thought I'd give it a try since it's near us. Inside it's a big place with lots of seatings and bright. The service was also very good and the workers are nice and always checking in on us to make sure we're good or if we needed anything else. I love how we pick what we want in our pot and it's to our liking. Overall the hot pot was good. My only wish is that the meats is cooked last and put in last to cook because it got a little overcooked an e the meat cuts are thin. But otherwise broth was yummy! read more

Big Way Hot Pot - Hot pot - Asian Fusion Near Me - Monterey Park, California

I've dined at BigWay Hot Pot multiple times, and while the food itself has been consistently good, I'm leaving a 1-star review strictly due to the service. On three separate visits, I was passed over by staff while waiting to be seated. Each time, parties who arrived after me were helped first simply because they were groups, not a party of one. I waited patiently and watched this happen repeatedly, which was honestly disheartening. I understand the business perspective -- larger parties may seem more efficient -- but as a solo diner, it feels discouraging to be consistently overlooked. Everyone should feel welcomed, regardless of party size. Dining alone shouldn't mean being deprioritized or ignored. I truly enjoy the food here and wouldn't have returned multiple times if I didn't. I'm hopeful management can take this feedback seriously and work toward a more inclusive and attentive seating process moving forward. read more

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What We Ordered: -#1 Signature Spicy Broth (Malatang Style) 1.10 LB @ $14.99 My wife is a big fan of Malatang and hot pot. We'd often pass by on our way to the AMC theater and were curious to try it. It had been a long Thanksgiving break, and my wife was ready to pull out her (remaining) hair. It was our son's first day back at school after the Thanksgiving break, and I wanted to treat my wife to lunch as a thank you. We heard this chain originated in Canada and that this is the second location in the US. My wife is a Malatang aficionado, so she knows the process well. You start by selecting your desired proteins, vegetables, and noodles, and you pay by weight ($15.99/LB). They offer various soup bases; she chose the mild spice #1. You pay, receive a number, and they deliver your food to the table. We visited for a late lunch around 2:30 PM on a weekday, and it wasn't very busy. The service was friendly, but staff seemed a bit inattentive and confused, making it hard to get their attention despite the restaurant not being busy. They may be new. We were greeted upon entering and offered different tables, opting for the booth. They handed us bowls and tongs and asked if we knew how to customize our bowls. After paying, we went to our table, where there was a bottle of water, but no cups, even though other tables had plenty. We tried to find a server, but they were nowhere to be seen. I ended up taking cups from another table. My wife mentioned that this place has a type of tofu she particularly enjoys that her regular spot doesn't offer. We ordered the mild spice level, but it seemed a bit spicier than expected. The sauce bar is located near the front door, which we didn't notice until we were about to leave, and in our opinion, the restaurant layout isn't very well designed. The food took an extremely long time to arrive, even though the restaurant wasn't busy, and there were several errors with our order. The food itself was just okay; nothing outstanding. They offer complimentary ice cream after your meal, and even gave us two cones when we shared a bowl, which was a nice touch. Overall, the slow service made for an unpleasant dining experience. It didn't impress us enough to warrant a return trip. We'll continue to go to our go-to Malatang spot in Monterey Park. read more

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