Food very good quality and fresh very good service, I recommended the dancing noodle and the beef

Great food and great service! Everything we ordered was fresh and delicious. The staff was friendly and attentive, and the restaurant was clean and comfortable. We really enjoyed our meal and will definitely come back again. Highly recommended! read more

came here with family for hot pot. was amazing on the food selections they have. great food quality . our server was Tara, she's very friendly and helpful . read more

Great food and service. The broth here is well balanced and delicious. The ambiance and environment is nice and spacious. read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

I'd been hearing about Haidilao for so long and was excited to finally try it. I came to the Arcadia location around 9pm and found out they have a happy hour with 30% off, which was a nice surprise. There were two of us. I went with the mushroom broth and my friend got the spicy mala broth. We ordered one plate of meat, two orders of hand-pulled noodles, napa cabbage, fried fish cake rolls, and enoki mushrooms. The food was just okay. The flavors were similar to most other hot pot restaurants. The hand-pulled noodles were the one standout, but I was really disappointed by the portion. When they came out, the serving looked tiny. We mentioned it to our server, and she said that's the standard size. Even with the 30% discount, our total came to about $80 for two people, including a 20% tip. I also didn't realize the sauce station had a separate charge, which added roughly $7 for the two of us. I was honestly taken aback by the total, especially since we didn't order much, and I left still hungry. On the bright side, the service was excellent. My server (I think her name was Zizi) and the manager were both very accommodating and quick. Also the interior was nice. Overall, great service, but the price-to-portion ratio was really disappointing for what you get. read more

Came back to update my experience, when we paid, I told them it was my bday, and they did the most.. I loved every part of it, they sang, gave me a bday mug and a chocolate mouse cake!! Literally the best, thank you all so much, esp, Jennie!! Jennie And Matthew were great servers.. they recommended the different menu options, and when I told them my soup was too spicy, they suggested other ways to eat it. We Had such a great experience at Haidilao! read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

Our server is Eileen. Friendly, attentive and such a sweetheart. Thanks Eileen. You made our experience even better It was a hot day for a Hot pot, thankfully, the restaurant is cool enough to enjoy every sip of the hot soup. Not too loud, several birthday celebrations. Unlike before when all the staff participate celebrating. Now, only 2 - 3 staff per table holding birthday sign. Mushroom soup is my favorite. It started bland but after a while, the flavor is so savory and delicious. The meat are fresh and good quality. Seafood and veggies are fresh too. read more

See all

Tried this hot pot chain finally for the first time and went for a birthday celebration with a friend. Reservations are definitely recommended. We waited about an hour for a weekday lunch. Service was spot on and they were so generous with birthday goodies. Both of us were celebrating so we got a whole fruit platter and a cake slice for each of us. We took advantage of their $25 lunches deal which included a soup, plate of meat, plate of veggie, rice or noodle, and a drink. Totally worth it! So much food. We tried the tomato soup and the pork bone. Both were delicious. I loved the sauce bar, it has everything you need plus free apps, snacks, and fruit. There's also another station for free dessert. Absolutely loved! Will say the a la carte menu though is pricey. read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

See all

We came to Haidilao today to celebrate my birthday, and we had such a wonderful experience! The service was amazing from start to finish. The staff were incredibly friendly, attentive, and made sure we had everything we needed. When they found out it was my birthday, they made the celebration so fun and special--I really loved the energy and the whole experience! The food was fresh and delicious, everything came out quickly, and the service was excellent throughout the entire meal. A big thank you to the Haidilao team for making my birthday dinner so memorable. We had such a great time and will definitely be back! read more

Haidilao Hot Pot Arcadia - birthday - Chinese Near Me - Arcadia, California

One of my favorite hot pot places! This place is a bit on the higher end when it comes to price but it is well worth every penny for the service and quality! This place originated from China and is considered royalty service there. And they did bring that quality of service here. You will be well tended to even at the peak and busiest of hours. The place is pretty lively so it is good for fun groups. Don't sleep on the noodle dance either. Also become a member so you can get good deals like the buy one get one Wagyu. You best bet I ordered the buy one get one Wagyu. Check out all my photos to see just a small selection I ordered from their menu! read more

See all

So fun! Came here with parents. The food is great and comes out quick. Yummy. I recommend the AYCE, pricey but worth it

I've been to Hai Di Lao at Santa Anita several times now, and it continues to be one of my favorite dining experiences. The ingredients are always incredibly fresh, from the meats to the vegetables, and you can really taste the quality. Hot pot is definitely a meal you should set aside time for, but that's part of the fun! The restaurant has such a lively, energetic atmosphere that you honestly lose track of time while enjoying your meal. This was actually the first visit where something went a little wrong, they accidentally forgot to bring one of our items, and before we realized it, we were being rushed with the check. But as soon as we mentioned it, the staff immediately apologized, corrected the mistake, and went above and beyond to make it right. Everyone was so kind and genuinely apologetic that it completely turned the situation around. No restaurant is perfect 100% of the time, and what really matters is how they handle the rare mistake. Hai Di Lao proved once again why it deserves five stars. Amazing food, fresh ingredients, wonderful service, and a fun dining experience every single time. I'll absolutely keep coming back! Highly recommend this spot for everyone as well! read more

See all

Great food, unlimited side dishes/condiments/chips, excellent service with flying noodles, awesome atmosphere with great music and amazing decor. Came in for lunch for my dad's birthday. They didn't know about it until later when we requested after someone else was sang to. They were super accommodating and were great with the song and my dad even got a small gift! The noodle guy twirling with the noodles was the icing on the cake! read more

Haidilao Hot Pot Arcadia - Happy birthday cake! - Chinese Near Me - Arcadia, California

I went shopping mall wity friends and I come here to eat dinner. Their service always nice and beef tastes good. read more

Haidilao Hot Pot Arcadia - It is good! Nice service - Chinese Near Me - Arcadia, California

Nice place for hotpot! Nice place for hotpot! Nice place for hotpot! Nice place for hotpot! read more

Haidilao Hot Pot Arcadia - Lamb shoulder, kids toy , angus beef - Chinese Near Me - Arcadia, California

I really could eat this for the rest of my life and be okay. They still have great quality meat and vegetables. I don't like the seafood much cause it's kinda flavorless frozen seafood, and aside from the shrimp, every time I order some form of seafood I regret it. Kitty is a fantastic server, very attentive and helpful, and she was working her tail off yesterday. The service is generally good but the kitchen has been rough the last couple of times. We had missing items this last time, and we legitimately waited almost 50 minutes for the majority of our dishes the time before that. This was around 3:30pm on a weekday so maybe only one person was working or something. read more

See all

Great customer service. Food is always on point. . Always a good spot. The Arcadia one is our favorite. read more

Sad to say we were disappointed when we came here. We had been wanting to try this Haidilao location. It was expensive, ambiance was mid, and the noodle pulling show was not available when we got there around 5:30pm on a Saturday. We ended up paying more than if we had went to AYCE hot pot nearby, which was what we should've done... Service was great though, Zizi helped us before we knew we needed help, and kept our son entertained with toys so we could eat. Quality of meat was excellent and presentation of the food was great. Sad to report the secret codes also is not honored here read more

Made it just in time for Haidilao's before 5pm special! We got the Classic Combo for 1, which is such a good deal at $19.99 & $24.99 depending on which combo you choose. You still get the full Haidilao experience without spending a ton, and the portions were actually really good for the price. We had plenty of food and, of course, the service was great like always. Definitely worth coming a little earlier for the special if you can! For under $25, I'd totally do this again. read more

Haidilao Hot Pot Arcadia - Their special offers - Chinese Near Me - Arcadia, California

Service Service Service... ooooH my, what an Amazing experience... From start to Finish! Walking in Buzzzing with excitement... i see Noodle pulling @ Tableside ... Large Pods For big Groups... Very well kept establishment... every Staff Member is extremely Nice and Friendly and Super Helpful! Anticipated every Move without Hesitation... Like Turning down Grill temperature, Water refills, Extra Napkins, More Broth... extra tongs/utensils! This is WaaAaaY! Better Than A Michelin Starred Rated... Restaurant!!! You get a dinner spiel From your cute server First... tell you all About/How/What... to order... iPad Has the whole menu Available to search on. Fresh Pineapple juice is awesome... came Here Hungry... After Driving From Las Vegas... Stopped @ Rodeo 39 First... internet Had a good Hype ... For The 3 Places we Chose... There was More Spark and Less Fire... Sooo "HaidiLao" Hot pot... Overcame the sLump and Made da Trip a Thousand Times way Better!!! Thank You Again! While you wait for the order to Arrive you can retrieve snacks in the Front... Fruit and Different garnishes and Sauce's of Your Choosing. Wait Staff and Management Team are Very Polite and professional! Food runner's work Hard... brilliant job every dish set that Had arrived was better Looking than the Pictures on the ipad... dessert bar was available as well... you get a Cute Apron to protect your outfit and wet Towels in a Great red packaging with a panda bear... Love it! Veggies and Meats were Fresh, crisp greens and delicious Savory Broth and Fish... tooo , the sweet popcorn snack was my Favorite... i will Truly come back and bring More ppl Here... Very Refreshing experience The Best i eVer, Had!!! Every other place just rush and don't Make you Feel @ Home, but this Place is Super warm and inviting... Again Truly genuine... great job, Love You guyz! Much appreciated... can't wait for the next Time... props and Much MaHaLo's .... ALoHA tooo All especially to the waitress opening the Front doors as we exited and Departed to the Mall exterior... Nice Touch... I didn't get Her name but the other sever Lady with The Glasses was Awesome Tooo! I Like That The Manager even sing's Happy Birthday to the Birthday guest... Thanks Again! 100 StArz!!! To you All... Number one Restaurant Hands Down!!! Unbelievable... Best Atmosphere For sure! Super Happy!!! ;p read more

See all

Love eating hot pot here and great for kids! The fish soup base is the best and love the seafood options

Service and food was great! Had a great time with my mom! Kris, Han, Jennie were Great! read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

Jennie was THE BEST! Took care of us from start to finish ! Even sent us home With this amazing Taiwanese dessert! Must come Back:! read more

Haidilao Hot Pot Arcadia - Shaved ice - Chinese Near Me - Arcadia, California

Parking: part of santa Anita mall. Park near Macy's. TLDR: none of the secret phrases work. Ran out of the 19.99 sets at start of dinner (suspicious). Soup was bland. Sauce bar cost extra. Soup cost extra. No snacks. One toy for kids only Note there is no kid safe way to keep the stove off. No fault of their own but just a note when bringing little ones. I went here with my friends with their kids and was just disappointed with the experience. I had been to the Puente Hills location and was surprise how different the experience was. The layout is nicer than the puente hills locations. We all came here because we heard it was kid friendly. It was too some extent. They ordered kids meal for us when we sat down but they don't tell you it is complimentary until we asked. While we were ordering the waitress said they had no more set meals. The set meals were 19.99 for soup, plate of meat, and vegetables. This was definitely odd cause everything else was in stock. So we were all forced to order off their regular menu. One of the many reasons to go to Hai Di Lao is doing the secret phrase to get stuff. We understand that not all phrases work and it is more of a fun thing to do since it is heavily advertised on social media. None of the phrases work. They had one toy to choose from that they gave the kids which is unlike other stores where they had plenty to choose from. The soup tasted like unseasoned chicken broth with stuff inside. I got the herbal soup and my wife got the mushroom. It leaves much to be desired. The meat was fine, not too fatty or lean. The vegetables were as expected. read more

Super good food and service. I liked all the amenities it was so yummy!! I really liked the side dishes read more

See all

Excellent individual hot pot! Lunch special! Nice servers! Professional and fast Social eating envirnomment read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

Good place to hangout with friends! Delicious! Will come back for sure. Servers are so nice and friendly.

Great service! Really like the ambiance. Good for a fancy dinner and a show. Food was good!

Great food and service. The broth here is well balanced and delicious. The ambiance and environment is nice and spacious. read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

The food is amazing. Ordering is a bit of a learning curve so I recommend you visit with a group to be able to try multiple soup bases and accompaniments. The servers are super helpful and very patient with our multitude of questions. I recommend the mushroom soup base, tom yum soup base, with the premium golden fish maw chicken soup base as the go-to. Don't miss ordering the Dancing Noodles as they are both inexpensive, entertaining, and freshly pulled at the table. I also ordered the combo for kid to get a small portion of noodles and some veggies. Also make sure to visit the nice dessert bar at the end. Finally, check for coupon and secret codes for added bonuses. read more

Haidilao Hot Pot Arcadia - A5 Wagyu Chuck Roll - Chinese Near Me - Arcadia, California

See all

Definitely always an experience we have come here when they first open and since then prices definitely have gone up but it's the experience Remains the Same the service Remains the Same excellent place for special occasions try to reserve a table the favorite one is the nest it's very unique and very special and very crowd pleasing parking is well it's the mall so if you can Valet Park which is a few steps away down the steps or you can park in our structure down one flight of stairs and they have their signature snacks and drinks for you complimentary while you wait for your table so that is super great hospitality read more

Been to this location a couple of times and have always had a good experience here. From the dancing noodles, to their assortment of meats, the hot pot style here is always pleasant. The food is good and the service is great as well. I always opt for their tom yum soup and beef, lamb and pork. All the meat are fresh. The place looks clean and great. Will continue to come to this spot. read more

Service and food are so good! Lunch combo is such a good deal. I have been coming to this place a lot and will come again.

Great service for Father's Day and the food was good too. They had Father's Day decore and a fruit tray to make the dads feel special. Glad we came! read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

Haidilao truly lives up to the hype! From the moment we walked in, the staff were warm and attentive -- snacks and even a manicure service while we waited, so the wait never felt long. We went with the tomato and spicy mala combo broth: the tomato soup was rich and flavorful, and the mala was bold without being overwhelming. The shrimp paste, tripe, and sliced beef were all super fresh and made to order. The servers kept refilling our drinks, swapping plates, skimming the broth, and reminding us of cooking times -- plus a sweet little surprise for a birthday at our table. The place was clean and bright, with high chairs and kid-friendly tableware, so it's great for families too. We'll definitely be back! read more

Amazing service and stable hotpot power house! We always come here for hotpot and always satify read more

Haidilao Hot Pot Arcadia - Inside the restaurant - Chinese Near Me - Arcadia, California

Perfect location, excellent service, and plenty of seating options that make every visit comfortable and enjoyable. We ordered the tomato and tom yum broths, and honestly, I'd always lean toward tomato at Haidilao; richer, cozier, and just hits better Also, if you're dining now, Haidilao has a Zootopia set where you can get free chopsticks or a super cute keychain read more

Haidilao Hot Pot Arcadia - Tomato Broth + Egg drop - Chinese Near Me - Arcadia, California

See all

The best ever , come visit they are very helpful as well Delicious as well Elileen is a pleasure to meet as well read more

Haidilao Hot Pot Arcadia - Chinese Near Me - Arcadia, California

We decided to make the drive over to the Haidilao in the Santa Anita mall vs the one in Puente Hills because Puente hills is a deserted mall at this point. The Puente Hills mall does have excellent pricing for 3 tiers of AYCE before 5pm. The deal they have going on at the Arcadia location is the Hot Pot Your Way deal for $49.99 AYCE which runs before 5PM or after 9PM. Let's start by saying parking for Santa Anita mall in the area is a battle. Don't even bother trying to find parking in the structure on a Saturday as the cars inside looking for a spot barely even move, but we were lucky to find someone leaving outside the structure within 3 minutes. After making a quick trip upstairs to the second floor outside terrace, and a quick left, you are at the front of Haidilao. We arrived around 3PM and was seated right away. There were a decent number of patrons, but not super busy. Our server was ok at the start but she rarely returned after the initial ordering. We've been to many Haidilao across the world, and they are known for their over the top service, but this one? Very basic in terms of service. Not what you come to expect if you've been to other locations in the world. We informed her we were going to do the all you can eat, and she started the timer then spent the next couple of minutes explaining how to order from the AYCE menu. There's a 90 minutes limit for AYCE, which is far longer than needed most of the time, but we actually came close to it on this visit. We placed our order for angus beef, pork belly, 10 second beef, shrimp paste, enoki mushrooms, duck blood, signature tripe, tofu skin, raw tofu, some noodles, their tea drinks in the menu, and made our way to the sauce bar. The sauce bar is where every Hadilao excels at, this one was no different in that respect. When we got back to our table, they had our choices of broths already going, we went with spicy beef tallow and tomato broths. Our initial server came by with the water top off on the broths quite early, as we just started to get our food items at the table. She never returned after that. The nice thing is that the items you order off the tablet come out quick, and the staff that bring things out are fast and courteous. They'll even grab the done plates for you. We enjoyed our meal and all the food items were as you would expect. There seemed to be a server switch to our table towards the end as a male started to assist us. Our broth for the one of the broths was running super low and we had to flag him down to get it topped off. He assisted with the shrimp paste bag, as his method was fast and easier than just squeezing the paste out like frosting out of a bakers bag. We finished our meal and went to the dessert station, I completely didn't see the station as it's a cart with metal covers over everything. I was expecting to see a larger assortment, but it's literally a small cart with pudding, jelly, and red bean options. Overall, the experience wasn't bad, it just wasn't the over the top service Hadilao is known for. read more

See all

Very nice service. All the staffs are very warm and helpful. Food is fresh and tasty. Good place for celebrations. read more

Haidilao Hot Pot Arcadia - Halloween decorations. - Chinese Near Me - Arcadia, California