Not only is the food here fresh and always good. The service you get is unmatched. The owner of this location is always so sweet and helpful. She made sure I had everything I needed. The sandwich shop itself was clean and smelled amazing. I will return time and time again!! read more

Best sandwich shop in the Willamette Valley!! The bread loafs are out of this world! First few visits were absolutely 5 stars! Although, must give a four star review due to our recent visit. Staff definitely makes or breaks small business like this. Older woman working register today was rude and frankly ruined our dining experience. Will not be returning so long as we see she's working; Once the young gentleman comes back we'll happily return! read more

Ordered over the phone. Forgot to get the soup so I asked when I got there. O ya it will take a few min. 15min latter I finally get my soup that all u have to do is Poor it into a cup. Missed most of my lunch. Almost asked for my money back for the soup. Thanks don't think I will be back.... read more

Best Sandwich I have had in a long time. Fresh ingredients, and amazing flavor. Crispy veggies and fresh bread!!! Worth the price!

Usually have a great experience here, however, the last time I came in the customer service was awful. Was not even acknowledged for the first few minutes I stood at the counter while the employees were talking in the back. The man making my sandwich in the back rolled his eyes and looked incredibly inconvenienced I wanted my sandwich changed to a smaller size. Will avoid coming to this location in the future. read more

Amazing food and service. Very fresh ingredients. Staff was very helpful and answered any questions we had.

I usually like local businesses. I have been to Big Town many times over the years. In Corvallis and Albany. This was the straw though.. I think Big Town is over priced. It's appears to be run by people who (in my opinion) do not plan on being there long term and honestly don't seem to care. I ask for simple things such as bacon not to be added. It's there. What business wouldn't take advantage of someone asking to not add a cost? They forgot my mustard too Come on. They do have great bread so please just work on the service. read more

I was soooo craving a sandwich and happen to see a guy walk by with a BTH bag in hand. Needless to say, I had no idea Albany had opened one up. Located in the heart of the city and only a couple blocks from the courthouse...there is plenty of parking in the area. The inside is clean and offers plenty of seating, I personally like the window seating setup. Staff were friendly and welcoming. As for the food...I went with French Dip-roast beef and au jus. This undoubtably has to be one of the best French Dips I've had in a long time...the bread was soft and the meat stacked high! The au jus offered plenty of flavor to compliment the sandwich. I'd would've had a picture to attach but I ate the damn thing to fast before I realized I should've take a photo. There are a number of sandwich shops in town and I'm sure they all claim they have the better sandwich...but for a chain establishment, you can't go wrong with this BTH! read more

Big Town...YUM! Freshest, softest bread I've had on a sandwich! I wish the prices were a little lower, but I suppose they're not much different than most sandwich chains. Best sandwich joint in Albany! read more

Stop by this place for lunch fabulous fresh bread I would definitely stop here again the sandwich was fantastic I ordered the roast beef out of this world for a little town fresh fresh really good I wish I remembered to take pictures but it tasted so good it was gone in my tummy in a second wife had the soup yummy my son had the same as me and his wife had a French dip she totally enjoyed anyway if you are on i5 go or coming Oregon stop here you won't be sorry read more

Feels like they've given up. This was my favorite sandwich spot in Albany. Bread and fixings always fresh and good. Ordered for family today as a treat, as we've been REALLY trying to support local businesses during the pandemic crisis. Our food was not very good. There was just no flavor, the veggies were haphazardly tossed on, where one end got sauerkraut globs and the other end had none. The panini was not crispy like it used to be, but barely warmed through. I do hope this was just a one-off but with money as tight as it is right now, I feel better giving it to local businesses that still care. Really a bummer. read more

Walked into sub shop on Friday evening, say 530 to 630 or so. We walked in and smelled the freshly mopped floors, bleach smell. One employee was sitting and made no comment, no smile, nothing. We walked towards the counter and this same employee came back behind the counter and basically laid on the counter. It was clear that they were going to close and they wanted nothing to do with us. We said thanks and left. Terrible experience, we will never return. read more

After 5 minutes of being ignored by the 4 doe-eyed children and single adult behind the counter I just left and went to the other Big Town Hero across town where they don't ignore you. I understand "prep work", but maybe one person could attend to the counter. read more

Ordered an avocado delight which consisted of hard tomatoes with the cores cut out and extremely brown avocados. When I asked if I could get a sandwich with no brown avocados the staff got an attitude and said it's only brown because of the air. I don't care, I paid for a fresh sandwich that doesn't gross me out when I look at it. If you can't figure out how to store your avocados properly then maybe you shouldn't serve them. This loyal customer is extremely disappointed and won't be back. read more

I always go to Big Town Hero when I'm in town! I ate here twice and it's always good. There's just something about the bread that makes it good. It's very soft and tender just the way I like my bread. I always get a turkey sandwich. I know it's something so simple that I can make, but without the bread it's not the same. They have 4 inches which is enough for me, but if i'm really hungry I would get the 8 inch instead. I wish we had a BTH in CA, but this is a place that I always look forward to going too everything I'm in town. read more

I order my food including a panini and pay BEFORE she tells me they're out of panini bread. So even though the main reason I went to this place is for a panini, I decide on a large BLT instead. The girl taking my order then tells me my BLT is $1.25 more than the panini so I have to pay for their lack menu items. If you're not going to have an item available, the employee should know and tell customers BEFORE taking their money. If I knew I would only be able to get subs, I would've went to No Baloney. read more

Big Town Hero in itself is incredible, but this place is the best! They hand make and bake their bread fresh every day. Small downtown shop owned by a super nice guy who's always done well for himself. He has always fixed any issues and puts together great staff. Best sandwich shop around. If you like avocados, the Avocado Delight in onion or wheat bread is sensational. Add sprouts! read more

Ordered a sub here, and was very pleased with both the friendly service, as well as the quality of the sub. Service was very fast and friendly, and the sub was great and reasonably priced. I would dine here again. read more

I've been a fan of Big Town Hero ever since I moved to Oregon 4 years ago. This place is great. The bread they use is softer and lighter than Subway and it tastes so much better. And unlike Subway, BTH has Fritos to go with my sandwich! Not that I'm trying to complain about Subway, because I still like them too, but my BTH order comes out to nearly $1.00 less than the same sandwich at Subway. read more

Love this place!! I grew up in Downtown Albany, so this was a place I frequented growing up and continue to love. Wishing they had one in AZ! Their bread is delicious!! Especially when they have the cheesy bread!! read more

Good sandwiches and fast service. Pricing is good also. Come here multiple times a month for lunch. Haven't had a bad sandwich and will continue to come here as long as they stay in business. Unfortunately the one where I live (Independence) was shut down do to bad management of the owner, so I'm glad there's one here close by my work. read more

I had a horrible experience at Big Town Hero today. First, I walked in to several employee standing behind the counter chatting, and not greeting me or other customers. Next, I was tended to by a cashier, Alexis, who had an inappropriate and rude attitude. Lastly, while I was waiting for my order, the clan discussed cleaning techniques, and cleanliness. Honestly, it gave me a stomach ache at the mention of the word. Today was a disappointment, I expected more from a "known" restaurant. read more

These sandwiches are safe. There are no surprises or special twists. Very..."white bread"...if you will allow me to say. They are fresh, tasty and a-ok. So, if that is your favorite, then you will love it and if you are into something a bit more interesting you might think to yourself, well, it was fine but nothing interesting. That's my $.02 read more

Great locally owned sandwich shop. Arti Parm chicken is tasty. Much better than typical fast food or sandwich shop.

Very plain sandwiches with not much taste. The bread was fresh and the ingredients were ok, just nothing special at all. The restaurant was very clean and the staff were friendly. read more

The one downtown is decent, we get a sandwich at least four times a week. The one at the mall is lousy. They skimp on the sandwiches, don't punch your stamp card for multi purchases. I won't bother going to Big Town Hero in the mall. Sandwich Nazi. read more

i found a booger in my food at 1:00pm in the afternoon all because some females want to involve themselves in something they do no know nothing of. gross. get your mind right before you try taking actions in the underknown. lets act our age. i hope no one else has to deal with some childish act. if i get something i am suing. read more

Normally great Reuben paninis. Parents eat here every Thursday. Today panini undercooked, pastrami cold, cheese not melted so I asked to reheat. They stuck it in microwave and cranked the temp up to about 400. Lady brought it back out and dropped it on the table in front of me as she snorts " there! Nice and hot!" Ruined texture of the bread and burned the crap out of my mouth. I returned to kitchen with it and they tried to kick me out of kitchen. They could care less like it was some kind of a joke. read more

Never going back! I've always liked the food, but last time I went I received such horrible service and poorly prepared food I was sad I wasted the time and the money. I prefer to spend my money at places that give good customer service and don't leave me feeling disrespected and offended. read more

Got a "Big"size 12" sandwich today. Roast beef and pastrami. I get home to find half the sandwich is just bread, mayo and a small amount of lettuce. So i go back to have them take a look and i get a bit of attitude but they said theyd fix it because the meat wasn't distributed right. Ha!! There was no meat! Nothing! Just bread! So they MAYBE added a thin half piece of meat and gave it back and said here ya go. Not going back. read more

The vegetarian sandwiches are very tasty. Even though it is a little bit on the pricey side, the sandwiches are high quality and very good.

Love their food! The bread is soooo good. The employees are really nice too, and bc I go in all the time they have my order memorized ( arti parm chicken) read more

The fresh bread and ingredients make this a staple for me when getting lunch out of the office. Prices are also reasonable. I'm a big fan of the Avocado Delight on onion bread. The Turkey, Bacon, Avocado is a great one too. read more

Not my favorite. They gave me the completely wrong sandwich when I ate here the other day, and when they tried to correct it with slices of turkey, it was nearly inedible. There was not much flavor on any of the ingredients unfortunately. read more