When looking for a plumbing company, I was really adamant when it came to five-star service. Big Sky Plumbing showed up and delivered just that. I had it narrowed down to them at another place but these guys were just more personable over the phone. They had a bit higher price but it wasn't enough to make me want to use the other company. William came over the following day to help me get my garbage disposal repaired. It was making a really weird noise and it was super obnoxious. I think it still worked but maybe not as good, honestly I couldn't exactly tell. It was just the noise that was driving me crazy every time I used it. Anyway, it was really nice and fix the noise really fast. It took him barely any time at all. William was nice enough to give me the service for completely free. He said technically he was supposed to charge a minimum but he was barely there and didn't feel right doing that. Big Sky Plumbing has honest guys that will treat you right. read more

I recently purchased a very old house which had been rehabbed by the previous owner. In the basement there was a tankless water heater that appeared to be in good condition. However, soon after I bought the house, the water heater broke down. Turns out the water heater had never been serviced and it had been installed incorrectly by the previous owner. Of course, the water heater broke down over the weekend. I called Big Sky Plumbing late Saturday afternoon and they told me that they would send a plumber out the following morning, to look at my unit. Ken, came out and diagnosed the situation. He gave me two options: a "BandAid option" or replace the old tankless water heater with a brand new one. The BandAid option is exactly what it sounds like: Repair what appeared to be wrong and hope that the heater didn't break down again. But since the water heater had never been serviced, Ken said there was a possibility that something else would soon go bad on the unit, requiring another service call. I called around and had three other plumbers come out. They all said the same thing... the tankless water heater was bad and needed to be replaced. I finally decided to go with Big Sky Plumbing because they offered the best price for both the installation and the annual service contract in comparison to the other plumbers I contacted. Also, Big Sky Plumbing had the highest certification level by Noritz, which was the brand of water heater I wanted to get. Since the old water heater had been improperly vented into the chimney of the house, the installation of the new water heater was an all-day job requiring Ken and another plumber, Patrick, to drill a hole through the stone foundation of the basement and then rewire and rearrange the electrical, gas line and plumbing line in my basement. At the end, they cleaned everything up, removed the old water heater and gas piping and also sealed up the spot where the previous heater vented into the chimney. At the very end, when I was paying Ken, I mentioned to him that I had a leaky kitchen faucet, and he quickly fixed that as well, no charge. (It just needed some tightening, but it was nice that Ken didn't make a fuss about that, which he could've after the very long day he had had working on this job.) Overall, very positive experience and I highly recommend Ken and Big Sky Plumbing to anyone out there looking to upgrade their water heater. read more

This business has 5 stars and there's a reason for it! They do a great job and are very professional! The staff was great who answered the calls. The plumber who came out to my house was also just as great. But the real guy I wanted to point out was the owner! Ken called me back after I had left a message wanting to talk to someone to give me straight answers about the pricing on getting my water heater fixed. I had called several companies and all of the prices were so different I couldn't gauge where the price should approximately be. He gave me a break down of the repair of the tank and what that should cost. His honesty and knowledge was key for me, so much that I decided to use them to fix my water heater even though they weren't the cheapest. These guys are very honest and have been straight with me from the start! My water heater was fixed and is working great. Great experience. read more

Came home to a HUGE water leak in my home. I was so concerned as to who could come help with such a large issue as I was new to the area. I quickly searched up my options and Big Sky Plumbing responded got back to me within minutes and made the process so easy for myself who knows nothing about plumbing. Good pricing and kind workers as well. (Special shoutout to William!) Would definitely recommend them to all read more

BEST. EXPERIENCE. EVER.  Came home late to no hot water. I figured I would call a plumber and leave a message so I could get a call back first thing in the morning. Called very late at night and much to my surprise, they answered! Not only did they answer, but a technician who works in my area called me back almost immediately after I gave the secretary some general information.  When he called he let me know the various options of the hot water heaters I could replace mine with. He was also able to give me a solid quote over the phone, I just sent him some photos via email and he was able to match what I needed.  He came out the very next morning SUPER EARLY! He removed my old water heater and put the new one in. It was a lot faster than I thought it was going to be. The technician was clearly working very hard, not wasting any time, which I appreciated. Thank you Will for the great service! So happy to have hot showers again! 5 stars for answering late and providing quick and excellent service. read more

They have some of the best customer service ever! I really did not expect such amazing service from a plumbing company... they went above and beyond what was expected. When I called they answered and the lady answered the questions to the best of her knowledge but left the technical stuff for the plumber to answer. When he called he answered all my questions and gave me a short run down of what it would cost and consist of to get my garbage disposal fixed.  He showed up and talked to me for a little and got straight to work. I paid him and he even sent me an invoice only one hour after he came to my house. I'm super impressed with the awesome customer service. Plus the plumber was so nice! Thank you Big Sky!!! read more

So my wife just received a call from Ken (?) who saw my review and wanted to get our side of the story. He listened, he apologized, and he owned it. They even offered additional assistance and, in my opinion, went above and beyond. I get that things happen and some events are uncontrollable. What I appreciate here is the follow-up and their willingness to do what's right after the fact. It's not the mistake, it's how they handled it that I appreciate. I've been in customer service management for several years now ... I know good customer service when I see it. I still wish the initial issue was better handled and at this point I've already committed to another company, but it's all good. Thank you Big Sky! read more

If I could give them zero stars I would. First off, they arrived almost two hours past the end of the time range (appointment was 2:00-4:00 - they arrived at 6:00). They didn't keep me up to date on their extremely late arrival. Luckily I had nothing else planned that evening. And after messing with things for at least an hour, they realized that they brought an electric one even though I was very clear that I had a gas one. They tried to up the price by $100 over what was agreed on. They also left a leak and all the insulation they removed from the old heater as I discovered the next morning. So onto the next day. They arrived over an hour late and spent 3 hours. My price was at least adjusted to $100 below the original quote. Not that that matters so much when I came into my garage for the first time in a couple of days and found wet drywall and a big leak with water on the floor and damaged boxes. This was the very reason I decided to replace my water heater before it was necessary. Save yourself the time and money and use someone else. read more

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I called in the afternoon and they had a plumber out to my house within 45 minutes - same day. Travis was gracious enough to come out for a last call before heading home. I really appreciated someone coming out on short notice. Travis was able to repair my hot water heater in less than an hour and was very polite, skilled, and helpful. Two thumbs up! (: read more

This company is definitely 1st class...Kept me well informed, had a very polite and friendly service technician. He was on time to install our new hot water heater and even called when he was 30 minutes away. This is the first time I've had to call a plumber so I was very thankful to have someone that was so friendly and professional. Once he finished replacing our hot water heater he took the time to answer all my questions and explained in detail things he felt I should know. I know when one reads reviews there is always the ones who find something to complain about. One would have a hard time finding something to complain about with Big Sky plumbing. read more

They have a great team over at Big Sky Plumbing. They have a friendly receptionist who is really helpful. They have some knowledgable plumbers as well. They sent someone to come do a repair on my garbage disposal and it's working great again like it was before. I would give them more stars if I could. Thanks again Big Sky. read more

I must say Ken was the most professional plumbers I have ever met. He was neat, clean and knowledgeable. He assessed our old leaking water heater and deemed we needed a new one. He had one on his truck (no waiting) and installed it. The whole process only took a few hours since we had drained the old water heater ourselves. Ken did a marvelous job and was still neat and clean. We paid him and he left. Later that day I walked into the kitchen to find water pouring from the freeze side of our double wide refrigerator. We instantly call Ken, who came right back to our house. He conceded when pressurizing to hot water heater it could have caused a seal to break. Then, he said he would cover the damage. (amazing). We had Sears come out on Monday to fix the refrigerator. The inlet valve had to be replaced, costing $324.03. I have not met a man in the service field with such integrity. There wasn't any discussion or hassle. I would recommend the company to anyone who wants professionally, great work, and true integrity. read more

Our water heater was leaking and they came out to see if it could be fixed and it couldn't so they replaced it. It was 15 years old so we kind of expected that it would have to be replaced. I do feel the price was a little high. But I guess you get what you pay when you hire a plumber. read more

I seriously wish there was a way to give these guys 10 stars. They certainly deserve it. This was an amazing experience in every way and these guys have our business from now on! I really can't say enough good things about them. I woke up earlier in the week to no hot water. I contacted our home warranty company and they sent a plumber out that afternoon to assess the problem. They determined our water heater was beyond repair and needed to be replaced. We set an appointment for Friday afternoon to replace the old heater. They also requested payment for the $500 out of pocket expense that they estimated we would incur, Should have been a red flag. My husband took off work on Friday to be at home when they came to do the work. On Friday morning the company called and indicated that the plumber had had a family emergency and wouldn't be able to be at our home until Monday or Tuesday. While I'm certainly sympathetic to the tech and hope all is well; one installer for the entire Sacramento area - REALLY? Cold showers really suck. I got on Yelp and found Big Sky Plumbing and called them and explained the situation. This was mid-morning on Friday. I spoke with Shelly and explained our problem. We spoke for a few minutes and came to an agreement for service and she asked me when would be convenient for us. I half-jokingly said "now" certainly not expecting that they could be here until at least Saturday. Shelly's response was "let me see what I can re-arrange". They were at our home and had the new water heater installed in less than 3 hours! No muss, no fuss, just exceptional service. They even moved some pictures from our hallway to assure that they wouldn't be damaged removing the old water heater. And we had hot water by the time I got home from work! Ken and Shelly, thank you so much! You've reminded me that true customer service isn't dead!!! You just have to know where to look. Jena H. read more

Okay so if you're like me and you have children you can have "toilet problems" pretty frequently. My children mess up the toilet so frequently that it has literally become an embarrassment. The most recent endeavor was when my youngest decided to make her sock "go swimming" and clogged up my entire toilet. I called Big Sky plumbing the following morning. They got my toilet fixed in 3 (YES YOU READ THAT CORRECTLY, THREE, 3, UNO DOS TRES, III, THREE!) Minutes!! I don't know what they did but they are miracle workers because I tried plunging and using a snake and got nowhere. Did I mention they're budget friendly? I HIGHLY recommend this company! Five stars for you Big Sky Plumbing!!! read more

Overall, I had a great experience with this plumber and the company. I've never had to call a plumbing company until this one and I am so glad I did. Since I'm available nights and weekends I was really impressed when they came to my house in the evening on Friday night. They repaired my hot water heater at a very great price. I was expecting the cost to be way more and assumed they were going to try to find something else to charge me with. They are an honest an upfront company. I would be recommend them to anyone for sure. Thank you for making this a simple process for me! read more

These guys are truly the best out there. Had a water heater installed great job and no crazy price ad ons to job price.

Great company to work with! Easy to schedule, Trevor arrived right on time, was courteous and professional. Explained what he was going to do, explained workings of toilet and how to maintain it. Kept area clean, even wore shoe covers. He looked over our hot water heater. He made recommendations on a new toilet, tankless water heater etc, but no high pressure. He even emailed over some links to the tankless water heater I was interested in. Because of this, I had chance to review information and will most likely schedule the work. Would not hesitate to use this company, and I hope I get the same plumbing tech. Thanks Trevor. read more

The pilot light went out on my water heater over the weekend. After a few attempts to relight it myself, I ended up calling Big Sky plumbing to help. Ken was able to quickly relight my water heater's pilot light and, in the process, teach me how to do it myself in the future. read more

I hired a handyman to do this work initially and learned the hard way that you should just go with the experts right from the get go. Big Sky Plumbing was great and they fixed the issues left behind by the handyman. Ken was very responsive and went above and beyond to answer some other random plumbing questions that I had. He repaired a gas leak about a month ago and everything is still working great. I will definitely use this company again in the future! read more

From the start, I know someone has knows them very well due to their demeanor and professionalism of the guys has caused my friend to send them referrals to nearby friends and relatives. That just proves that they provide excellent service. So there's an awesome rapport that has been developed like no other business. read more

Big Sky Plumbing did an AWSOME job! I called around and even had an appointment with the other place but ultimately I decided to go with BSP because of William. I was on the fence about getting a tank water heater and a tankless water heater. tankless water heaters are much more expensive. arggg.... after talking for a while he gave me list of pros for the tank water heater. I never felt inclined to choose one or the other. he did however make some valid points and I ended up going with the tankless water heater after all. I'm super happy with the purchase I made. If your interested in a new water heater with these guys. they are some of the best plumbers around. read more

When I called to make an appointment, Shelly was very courteous and helpful. I think I misunderstood that a plumber would be out the same day; when I called to check to see if they were coming later that afternoon, Ken answered the phone himself. He verified that I had an appointment for the following day, but had one of his plumbers in the area and sent him (Zach) over. Zach checked our system out, discussed options, and scheduled our water heater to be replaced the following day. The previous owner had installed the water heater himself and it was not up to code. Ken's team replaced the water heater and updated all of the related plumbing/gas lines bringing us up to code. They were on time, did a great job, were highly professional and courteous. We will call them again for any plumbing needs. read more

William was nothing short of a great plumber and all around great guy. Finding out your hot water heater doesn't work in the morning before work is not the best way to start your day. I called around on my way to work (showerless) and was more than happy to make the appointment with Big Sky to get my hot water heater repaired. When William came over it took some time but he figured out what needed fixing saving me from spending money on an expensive replacement. Thank you for the quick response and great service! read more

Patrick did a fantastic job installing the plumbing for our new sink , including a new faucet and garbage disposal. He was friendly, knowledgeable, and fairly priced.. I would absolutely recommend him to my family and friends. read more

Very professional and great service. The prrice, the promptness and the install were great. They installed a new kitchen sink faucet. Will use for all future plumbing needs. Highly recommend. read more

I was preparing for a big holiday dinner with the family and the kitchen sink was clogged. I got a referral from the neighbor and just like they said they responded quickly. The technician was courteous and very professional. In no time the sink was unclogged and I was able to finish fixing my meal to serve dinner on time. I am thankful and very appreciative of their quick service but how nice and friendly the technician was. I would highly recommend using this company if you need plumbing services. read more

I had a problem with our current garbage disposal - called Big Sky Plumbing and they were able to come over right on the next day and fix it for us. Thanks! read more

Very glad I found them on such short notice. They were professional and patient when I asked them lots of questions. They were able to tweak their schedule so they could come to my house the same day I called. They didn't even charge extra for a weekend. Highly recommend! read more

My experience with plumbers in the past has been with larger companies who may hire qualified people to do the easy jobs (toilet repair, garbage disposals, faucet dripping, etc.) but I now had a serious leak and needed a company who could find the source and fix it. So I used Yelp to find a smaller qualified plumbing company. Ken responded to my phone message within minutes, and came out himself. In 45 minutes, he identified the problem to be a roofing issue and not a plumbing problem. I call that integrity! Ken explained to me in detail what was happening, and even called a roofing company to come out to fix it. WOW! He also recommended a restoration company to clean up the water in the house. If you are looking for a plumber who is knowledgeable, punctual, service minded, and honest, Big Sky is your company to use. read more

This was my third time working with Big Sky Plumbing and I couldn't be happier with the overall service. Zach the plumber was extremely helpful today and I look forward to working with him in the future. This a well run and customer friendly company. read more

I knew it was way past due to get my hot water heater replaced. My water heater was over 15 years old and I knew it was time for an update. The employee who answered was nice and helpful. The technician was on time and had a lot of experience with plumbing as well as replacing water heaters. Overall I'm really happy with the more than easy process of getting a new water heater. Since it's such a big purchase you want to make sure to go with a company who knows what their doing and you can trust. These guys are what you're looking for. read more

Wow, Loved these guys!!! They came and replaced all of the new sink faucets I've been wanting! No hassle at all and just great service!! I would trust them with any plumbing work! They are great. read more

Ken was very professional and patient with all my questions. Gave advice concerning increasing water pressure, replacing water heater rods, and a whole home filter on top of the water softener system we already have (on a well). Never tried to sell or up-sell anything, just inspected and assessed. I think we will have him back to replace our 12 year old water heater next spring. read more

My scheduled appointment had to be moved back a day because of an emergency plumbing job that came up at another house Greg was servicing. Fortunately, my schedule was open the next day, so rescheduling was not a problem. Greg said his plumber would be at my house around 12pm - 1pm. In fact, the plumber showed up around 2pm. However, Greg did call me before then and let me know that his guy was on his way. That I appreciated. The plumber was courteous and informative and did a good job fixing the leak in my shower. Based on my previous experience with plumbing contractors, I thought what Greg charged for the service call was very reasonable. I will most definitely use them again! read more

Finally I have hot water again thanks to Ken! He was at my house within a few hours of my call. The new water heater works great and I appreciate the quick response Ken also replaced my garbage disposal a few weeks ago. Thanks Ken! read more

Thanks again William for the amazing service. My new water heater is awesome! The price was very affordable and the service was fast and super friendly. read more

By far, hands down, the best plumbing company I could find. Their prices were fair and they were organized. Travis was super helpful when he replaced my hot water heater. It was in a tight space but he was able to manage with his tools and his access to it. When I asked him questions about my new water heater he answered honestly and thoroughly. I was so happy with the service I told some relatives about them because they were in need of plumbing as well. Thanks for the great service, I highly recommend them to anyone. read more

Called on a Sunday for an emergent issue. Mailbox is full...cannot get through. I think the voicemails need to be checked or this company needs additional help to respond in a timely manner read more

Very pleased with Big Sky Plumbing. I had a leak coming from my hot water heater and was extremely worried I was going to have to replace it after looking online. When Will came over he examined it and informed me that it was actually the humidifier that was leaking and not our hot water heater. It didn't take him long to repair it. I'm so appreciative that they were honest because they could've easily just sold me a brand new water heater! read more