I want to start off by saying that am very dissatisfied with the service that I received earlier…read morethis week at this place. I called them on Monday and Brent answered the phone. I let him know that I wanted to bring my car in and that it had a few issues. He asked me about the issues but was very short with me and only allowed me to tell him 1 of the 3 issues I had. I was also told I would have to make an appointment and drop it off. I don't see where it says appointments only on the site and that you can't wait for your car. Next day I took my car in and told him I was inquiring about 3 issues( my car stalling, heat issue, and just a check to make sure the car was safe for driving (that things look tight and good) I literally waited there from 8am till 1:30 200$ later Just to be told they couldn't find out why my car stalls. ( My car stalled today so I still have the issue). Which was disappointing so then I asked about the other two issues only to find that all the time my car stayed back there the did not check the heat issue, nor lift it just to take a look if everything looked good. He handed me back my keys and told me that I would have to come a different day to get the other issues looked at. Meaning more diagnostics and more $. My car stalled on the way home as well. I thought I could still rely on this place because they seemed reasonable the first time I did business with them and they had a motto that they cared about struggling women/ households. But 200$ was too much to pay just to be told nothing is wrong then my car stalling (still is) on the way home with 4 children in the car as well depend on it. Will not be returning and will be taking my business elsewhere.

Updated 07/06/2025…read more THIS IS LIE In addition if you look at the other reviews that Joseph leaves everyone else you will clearly see a review from another shop regarding the control arms. Updated: 09/27/2024 Based upon Brett's reply, The one with the selective hearing is Brett. He did not seem to care about what i had to say. Seeking a second opinion, another mechanic told me if he's a master mechanic he knew right well it was only a dry bushing causing the problem since their are only few things that it could be based on the symptoms. He told me that Brett was trying to upsell me. I don't know if that's the case or not. I hope not. For the record: I brought my 2007 Honda to Brett's garage for a diagnostic. After Brett had replaced the control arms on both sides and replaced right calipar I continued to experience a pulling to the right, even while in drive, but even sitting still as I would touch the brake the steering wheel would pull to the right. I told Brett about this on a number of occasions even took a drive with him, but he insisted that it was a $1500 job to fix it. The other mechanic in the shop also took it for a drive and said the steering was goofy. As you will learn below, it ended up being a lack of grease in a bushing. I asked Brett if my car was safe and he said he would drive it to California. I told Brett that I was very concerned on a number of occasions about the safety of the vehicle and I did not feel safe But he insisted that the problem was only going to be fixed for $1500.00. After picking up my car from his auto clinic and taking a 2 Hour drive with my wife returning home, there was a metal on metal loud noise coming from the front of the vehicle. When I contacted Brett by text, I told him that they must've missed something and he told me to bring it by and he would take a look at it. My text: "I tried to send you a video of this loud noise that the right side wheel is making when I turn the steering wheel after getting back from a two hour ride. It's a metal to metal sound. How did you guys miss this?" Brett: "There was no noise at all from the right side of the vehicle while it was here. stop back by and I will check it out for you." When I showed up. He became enraged and told me in the future to find another shop. He told me to give him my keys and he would put it on the lift and take a look at. While the grinding noise was still very present metal on metal and upon a deeper inspection, they found that there was a need for grease in a bushing. I watched as they move the wheel back-and-forth, and the sound went away as they added the grease to a bushing. I tried to cool Brett down tried to talk nicely to him told him I would like to continue to give him my business. I didn't want to go to another shop and he told me that he was busy after shaking my hand. He told me to take my business somewhere else find another shop. Brett appears to be a nice person, but there's a nasty side to him if you rub him the wrong way. I tried to talk to him before I left and he said I'm busy right now. I guess he forgot about all the money I spent there. Beware of these proud machanics that feel challanged when you question their 40 years of expertise and continue to tell you over and over they are a "master machanic" and brag about awards "best business in town. Nevermind all the bragging, JUST SHOW ME. After all, I am paying you. After a costly process of elimination and trial and error and new spark plugs and replacing the valve cover gasket my 2007 Honda is running more smoothly. After replacing both the control arms and adding grease to a bushing, the pulling on the steering wheel when stepping on the brake has stopped and the horrible metal on metal grinding has altogether ceased. I'm so glad it wasn't something more expensive like ball joints, or a 1500.00 fix as he insisted. I don't know how a master mechanic of 40 years could tell me that I needed something that was going to cost 1500.00 when all it needed was some grease added to a bushing. Taking his advice, even if i had not been trespassed i would not return. Upon his demand, I will be taking my business elsewhere. Thank you Brett.

Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

I had a very frustrating experience with Rashid and this shop. Before bringing my vehicle down, I…read morespoke with Rashid on the phone and explained exactly what I needed done. I was already working with Scott at Michigan Sandblasting and planned to have my Jeep's underbody sandblasted there. Rashid told me they could apply POR-15 afterward, so based on that I paid to have the Jeep towed down there. After it arrived, everything changed. Rashid started questioning the project and for over a week I was given the runaround. Multiple times Rashid told me he would "talk to Scott figure out a solution and call me back," but the call back never happened. Every time I followed up I got the same vague response and nothing actually moved forward. Rashid knew all of the details prior to me towing it down there. If this wasn't a job they wanted to take on, that should have been communicated from the beginning instead of telling me to bring the vehicle down and spend money towing it there. It's extremely frustrating to be told something can be done, only to have the shop avoid giving a straight answer after the vehicle is already there. Very disappointing and unprofessional way to handle a customer. I wasted time and money because they couldn't simply be upfront about whether they were willing to do the work.

SCAM POTENTIAL/UNTRUSTWORTHY - After getting all needed…read moreparts to replace my back windshield wiper at O'Reilly's next door, they recommended Dan's to attach the new parts. The older man at the front desk at Dan's told me it would be $44 JUST TO ATTACH THE PARTS. On my way home I went to Uncle Ed's and they attached the parts for FREE. In all honesty it was hard not to feel insulted that the Dan's employee thought he could get away with charging me that much. - In my experience (as a 23yo woman) Dan's tried to scam me on a small scale, so it makes me even more worried for anyone who is taking their car here for extensive repairs. Please be careful and try another shop.

I've been going to Dans for years. Always up front with the pricing and are very reasonable. I've…read morenever once felt as though I was being taken advantage of, or lobbied to do addition work that wasn't needed. A lot of folks struggle with honesty in this business, but I believe honesty and integrity are what the folks at Dans practice on a daily basis.

We take our cars here for everything! They know exactly what that funny sound is or obscure issue…read more We love their honesty, fair pricing & quick turnaround service. We've used them for extensive damage working with insurance claims, as well as normal day to day maintenance. I would highly recommend them!

Nick and his team are awesome. They have serviced my car as well as my daughters. They take time…read moreexplain the concern and issues with you car. They always provide 100 customer service and the pricing is always affordable.

This is a great business to work with. Timely repairs, fair pricing, and great people to work with…read more I have used them numerous times over the last 25 years and always had a great experience.

My car ended up getting side swiped and I ended up with a few ugly scratches and dents. Minor…read moredamage, but I knew it would be somewhat costly as I was paying out of pocket. I did a Yelp search to find body shops in the area and was nervous as almost all I visited (at least 4 others in a 5-10 mile area) gave me higher than expected quotes, said they had to wait weeks to "order" a part needed and/ or had longer promise times/ billed more hours than needed for repair when I compared them all together. However this shop is the best! Even though I had to wait a bit to get an appointment in, the process was seamless from when I popped in for an estimate to when I drove out of there. DJ was kind and courteous as was Eris and helped assure me my car would be done in the timeframe promised and not only delivered that promise but has my car looking better than ever and helped buff out a few extra scratches! I highly recommend this shop as they do quality, exceptional work and are fair and honest in pricing compared to numerous other shops in the Novi and surrounding area. Thank you DJ!

The business isn't the same since the owner Art sold it several years ago. You can tell by the…read moreolder reviews vs. the reviews in the last couple years. I no longer take my vehicles there and either do my family members. There are better shops in the area that we prefer. Newer owner just doesn't run it like a true mechanic.

These people are liars I took. My equinox into Tuffy for a full service synthetic oil change,…read more vehicle inspection, and tire rotation. . I called the next day at 3 PM to see if my car was ready and they said about 10 minutes. I picked it up and went home. I noticed that the tire rotation had not been done when the woman behind the counter lied to me. The reason why I know this is because I removed the air cap from the passengers rear tire when I got home. I noticed the same tire was in the rear, and I called and notified them. They told me that sometimes they go side to side instead of front to back. I told him that neither had not been in touched. Also, none of my fluids were topped off as my add fluid for the window light was still on. In the morning the next day, I went to Belle tire and paying them to do the rotation and check my fluids during the inspection. They showed me my cabin and air filter which were filthy and should've been pointed out if Tuffy really did an inspection. I've been going there for the past three years never a problem Tuffy now lost me as a customer and their ethics are horrible. I keep my car impeccable, and don't even know if the oil was changed. Never again and you should be ashamed to yourself.

So I thought I originally made my appointment at the novi location but somehow it was scheduled at…read morethe Northville location. He said that wouldn't be a problem and snuck my wife and I right at the end of the day. They were also able to install the tires I wanted and able to replace all of my old lug studs and repair any holes that were damaged on my hubs. I forgot to mention one of my ball joints needed to be replaced and he said they had them in stock and could have it done with the four wheel alignment . The price was way lower than I expected and had me out in 2 hours. They had to order 2 of my wife's 4 wheels in but had her in by the next day at another great price. Every star earned!! The staff there have restored our faith in humanity. Thanks again!

The staff here absolutely sucks. Especially Dan, I have been coming to this location the past few…read moreyears and Ive never had a problem until i encountered Dan. I've gotten my last few oil changes here and went back for another this idiot tried to charge me 120$ to replace a both THEY stripped on my oil pan/plate. His service was so unsatisfying and distasteful . To fix your lips and tell a customer you've did the damage is insane.If you're looking for good service head to ANY OTHER LOCATIONS. i woudlnt recommend this place. 0 out of 10

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.

Outstanding service, amazing people, and truly fair pricing. You'll end up paying more for less…read moreanywhere else.