What can I say about this shop? Well let's start with the awesome attitude of the team. From getting out of the shop to help open doors for the elderly, to just simply asking how your day was. I have been hunting for wheels and tires for a month now. I had the opportunity to work with Alberto. I have seen his name here a few times in the reviews. All great reviews. Never heard of the man before but it is the reason I am here and to see others that had a 100% positive experience because of him speaks volumes. This man went above and beyond. One of two shops able to find what I was looking for with the right fitment. I went to discount, victors, les Schwab and a few other local shops. He was the one to put in the most work. I really appreciate all the hard work and dedication you have for your job and customers. I didn't not purchase my tires from the shop. Not because of anything negative. But Alberto seriously had my loyalties questioned. I do need a shop that can handle all my maintenance on when it comes to my tires, ball joints and many other things. I will be returning to the shop no doubt! read more

Big O Tires - Not my photo or set up, but was almost impossible to find at a local tire shop. Alberto was able to get exactly what I was looking for. - Tires Near Me - Murray, Utah

You have just lost my business for good. I bought new tires from you and have religiously rotated them every 3K miles. I come in to have you balance them because you didn't last time and now you say you won't because it's a safety issue with my tires yet less that 1K miles ago you rotated them and said nothing. Your just trying to get me to buy new tires. Not gonna work, you've just lost all my future business. read more

Sending out a huge Shout Out to G. Alberto aka the Tire Guru, he made the impossible possible in 24 hours. Customer Service is outstanding, recommend this location and will definitely return. We appreciate you and the quick Turnaround of our vehicle. Thanks so much!! read more

These guys are good... don't get me wrong but when I asked them to pick me up from work during my lunch break so I could get my vehicle, I wasn't picked up until 30mins (took up my whole fucken lunch) the thing I don't appreciate is that the manager stated that he had left... 12:50ish then I called again, "he should be there" then I called again at 1:05, "he should be there.." Fast forward, the rep picked me up at 1:15pm which was the time I'm suppose to clock back in from lunch. Now I work 7mins away from the location, in the social services building... don't give me the fucken excuse that you couldn't find the building because you failed to utilize your "smart phone" to use your GPS. You got me fucked up. Now that I'm finally back from work, I get a write up for clocking in late from lunch. Who's fault is that? I take accountability but it's the principle that if the manager didn't LIE to me that the rep had left at the time he did, I would have easily been dropped off by a co worker or could have easily took an uber there but since I work ONLY 7mins away, I decided I'll just have them pick me up. Got me fucked up read more

They quoted me $69 for a full synthetic oil change for 5 quarts. Return the next day for oil change and they tried to charge me $89 but reduced it to $79. Get a quote in writing first. read more

Big O Tires - Tires Near Me - Murray, Utah

Ismeal Reyes the store manager is out of this world he treats every vehicle as if it is his own very honest and straight forward I asked him to do some headlights for me expecting to buy a whole hid kit he showed me a far less expensive option that works better in my opinion. You don't find this kind of honest customer service these days. Because of him I'm a customer for life! read more

The dealership I got my car from gave me "new" wheels, and it was a mess with the sensors and alignment. I went to Big O's and they went above and beyond to help me fix this mess. Their customer service is amazing, and all their employees are super friendly and helpful. Will definitely go to them for any tire needs. read more

great customer service, I had previously been told I could not be help while on a spare tire and was very stressed but the manager made it super easy and gave me the experience I needed and really made my day. read more

I went here on a recommendation from one of my customers who told me an alignment would cost me $65. When I got the bill it was $109. Wtf! I've never paid that much for an alignment even at retail. This place is a RIP off! read more

I just had a flat fixed at the Big O at 4745 South State Street in Murray Utah and it was a terrific experience. The only reason I went here is because the Discount tire on 4500 South in Murray told me it would take over 3 hours to get a flat fixed. Russ Gibbons at Big O took care of it in 20 minutes and didn't even charge me even though I got the tires at Discount, I won't be going back to Discount, but Russ and Big O has earned my business. Big O also does alignments so I won't have to take my car somewhere else when I get tires anymore like I had to at Discount. Thank you Russ and Big O, I'll be back. read more

Really poor service. Slow, and indifferent. Just a mill to get as much money as they can out of you. And they have the attitude that you should be happy they are there to take your money and make you wait. read more

I cannot say enough good things about this location. They are ALWAYS friendly. And are so quick. They have helped me countless times and are always fast and willing to help. I had a flat fixed somewhere else and they put it on for me no questions asked. I will never go anywhere else for any car needs. read more

I went in for simple tire repair, they fixed it within 30 minutes. But the thing they gives this a 5 star review is how friendly they are and they reset the tire monitors computer for free read more

I will drive from Utah County to the 4745 South State Big O location in Utah to give them my business as long as I love in Utah. I needed some attention in a hurry because my tire had a leak and I was on my way to Park City for an important sales appointment. Colton and his awesome friendly staff treated me like I was related to them. They not only replaced all of my valve stems, but noticed that my lights on the front were blurry and old looking so they buffed them up because the wait was a little longer than expected. Shortly after that visit I stopped in to purchase new tires because the leak was still coming from a cracked rim which they identified for me. I have stopped in several times since and they always recognize me and are genuinely happy to see me. Small acts of kindness go a long way. I have also changed my oil and done an alignment there since my first visit. I seriously want everyone to know, and tell everyone I know that they NEED to do business with Colton And his team at this location. I would now do anything I can for any of them and treat them as they treat me. It is very refreshing to have their level of service and commitment available when I have normally hated making a visit to the tire shop. Thanks! read more

Great customer service! Greeted right when you walk in. Big O Tires has Jiffy Lube beat hands down. I've been coming here since I moved from California three years ago and would never go anywhere else for any car service. read more

Big O Tires - Tires Near Me - Murray, Utah

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This is the best location of big O I have been going here for a few years now. Their customer service is amazing. They go above and beyond to try to help, and they do help with everything they can. I trust them more than any car shop in the state of Utah period. They are defiantly honest, and don't make you fix stuff that you don't need. I buy tries from them, car maintenance,and if it needs fixing. Try this location, you won't be disappointed. read more

All 4 of my tires on my 4 Runner needed to be changed. I went in and was greeted by Colton. Super nice guy and showed me all the different and best options for my car. I got 4 tires for about $150 each and didn't have to wait long for them to finish. I did however need more work on the car. I was told it'd take about 2-3 hrs, and if I dropped it off in the morning they'd that me work! So nice of them to do that. I went in the following Saturday and was told it'd be more like 4 hours, which I was fine with. It was a Saturday so I didn't need to be anywhere, so I just went to the Fashion Place mall down the street. When the car was finally done, Colton apologized for the long wait but I didn't mind at all, they did give me a time frame, and they finished within it so I was happy :) Colton and the rest of the staff were so friendly, so I will definitely be going to this location for tires! read more

This is the place to get all your tires, lifts, brakes, Suspension, and everything in between !!! They treat you like family and with great respect !!! Love this guys !!! read more

I had previously purchased and had another shop look after my tires, but came here to get a last minute puncture taken care of. They got me in right away and I was in and out within 35 minutes. Super nice and helpful!!! read more

Went on my annual road trip to my brothers house for the 4th of July from Cali to Ogden, Utah. During my trip out I had some terrible wobble. Early in the 4th I had some downtime so I called around to see who was the best price. Big O won. About $25 for a balance and rotate. Dropped it off and filled out paperwork and took off. Later towards the end of the day they called me and told me the tires were to worn they could not legally touch it. I was either out of luck or had to buy new tires I opted to pick up my vehicle. Then my brother remembered he had a friend that just bought his own equipment. Took it over there and he did it for me. I purchased this vehicle less than 20k miles ago so I have never had to replace the tires and they are not Big O brand for sure. In the process of getting them balanced and rotated by a friend this is what I realized(the friend had previously worked for many years doing this for a living but doesn't anymore). The tires were less than five years old based on the date stamp so they were within the legal date range to be worked on and they had about an 8th of an investigation before they were touching the wear markers so they were well within the tread legal range. Big O didn't want to spend the time on my vehicle because they knew I was not and would not be a customer of theirs because the tires were not from them and I lived out of state. The guys wanted to leave early because it was a holiday. I was the last vehicle in the lot when I got there to get my vehicle and they were standing there with my keys in hand when I showed up. They didn't even air up my tires. I realized they only offered this service at this rate to bring in repeat customers and I wasn't going to be so they didn't care about my business. They would rather have my drive 700 miles back home with wobbly tires. Terrible service decision. Not sure if these stores are corporate or franchised but the BigOs in Cali will never get my business from now on. They were never going to get future business from me anyways that's not in question but they wouldn't have received a poor review if they would have just done what they should have done rather than thinking I would fall for a lame excuse. Shame on them. Do your job. read more

My vehicle was there for over six hours and they rushed me there just before closing to not have the car finished!!! They didn't even bother trying to put anything back in its the right place. I think people should have more pride in their work especially when somebody spends a lot of money for that work. read more

I live in Utah County but this is the ONLY place I bring my car. The management here is friendly and attentive, but best of all, honest. As a woman, or more accurately, a person who doesn't know a lot about cars, I feel completely comfortable having my car diagnosed and repaired here, and I've needed LOTS of repairs! read more

I came in just to fix a flat. They were not able to fix my flat so they just put my donut tire on my car which was fine. However they broke the trunk on my car and now it will not close. My trunk of course was not like that when I brought my car to them. I can not drive with my trunk flying up and they would not fix it or take responsibility for this. The manager was very rude because he knows they are responsible. Since I now have a tire to pay for and a trunk to now fix I will NEVER be back and this is where I used to go all the time because I liked the techs. Do not go to this location and they will not be careful with your car or take responsibility for damage that occurs while they have your car. THANKS BIG O TIRES!!!!!!!!! read more

Big O is great, they take car of everything and are reasonably priced. They never charge for things you don't need! I wish they had a collision center and a car dealership. They are trustworthy! read more

Very positive experience. Polite and helpful, and never felt like anyone was trying to upsell me any unnecessary products or services, as sometimes happens at other places. Service was quick, and there's a comfortable waiting area w free internet and multiple power outlets for laptop and phone. read more

I had a fantastic experience at this Big O location. Kelli provided excellent customer service and was very knowledgeable about the work needing to be done on my car. She kept me updated and gave me options in a low pressure manner. I felt like my car was in great hands and that the staff were very trustworthy. I honestly can't think of anything that would've made my experience any better. read more

Horrible Experience. We bought 4 tires from Big O with the lifetime warranty for our bmw. 9 months later the tread was separating 1/4 the way around on the inner edge of the tread. My husband went to talk to them since they are under warranty. They told him it was an alignment issue. MY HUSBAND IS A BMW TECHNICIAN! He tried reasoning with them and telling them there is no way it's an alignment issue. If it was an alignment issue, the tread would have been worn all the way around the tire, not just a quarter of it. They REFUSED to honor the warranty. I talked to them twice on the phone and they were rude and not helpful. I called corporate 3 times and they "put in a request". I am not one to leave bad reviews but this is UNACCEPTABLE. Who better to tell you and prove to you it's not an alignment issue, than a BMW technician. We have bought multiple tires from them over the years but they lost our business for life on this one. read more

it's passive aggressive typical Utah. They aren't honest or up front about time or cost. Quoted one cost came in its 40.00 more. Stated a time to be done not done and not called to state longer time so now I'm waiting around which is what I was avoiding. Not coming to BigO again. read more

My family LOVES this branch of Big O Tires. Kelli Carter provided amazing customer service today. She explained something that was going in with my car and offered options to repair it. There was an issue with my tire deflating and they were great at getting the issue resolved. Kelli updated me ever so often (while I was in the waiting room) which I appreciated very much!!! I definitely recommend this branch and will be back when I need my car serviced! read more

Awesome customer service at this Big O location! Was told by another tire shop that I HAD to replace all 4 tires. These guys are honest and let me know two were still in great condition and helped me replace my flat. They also have an amazing warranty on their tires. Will definitely come back to this location. read more

Although the people are nice and the place is clean-I will not be taking my car back here again, nor would I recommend it. (at least not for tire service) This was the second time in a year that we have had problems. The first was getting a new tire, which was put on wrong and we ended up with a bent rim. (My daughters car and she paid someone else to fix it.) I brought my car in just to check the tire pressure today since I had a low tire warning. The nice young man checked it and his machine said I had under 10 lbs in it. I asked him if that could be wrong, since the tire wasn't anywhere near flat. He insisted it was correct. He checked my other tires and the same thing all under 10 lbs. I again questioned the correctness of his equipment and he insisted it was correct and filled all four tires to 34 lbs as recommended. I knew something was wrong and went to another tire service company who checked my tires again. They were all filled to over 70 psi. (lucky I didn't take it on the freeway and blow all four!) When I spoke to the Big O manager, I only got an "I'm sorry, I will talk to them and maybe recalibrate the machines." I had been a loyal customer for a very long time (at another location) but no more. My life is worth a lot more than loyalty to a tire store. (State Street MurrayUtah) read more

Only The New Tire Guys? Not hardly. I was driving down State Street in Salt Lake City a few years back and saw the Big O Tires store on 4745 South State Street and thought I would pop in for an overdue oil change. I have never been so impressed by a car care professional. The owner of this store, Kent Coleman, came out and shook my hand. The entire staff has always been very professional. I take my Jeep in for oil changes and tires and I am always in and out very quickly. I have referred several friends to this location and no one has ever been disappointed. They may have a big name, but this is a family shop ran by people who care and people you can trust! Scouts Honor! read more

We had a good experience at Big O. I'm starting to think its a Big O thing cause I've only had good experiences at their stores. We got 4 new tires for a really good rate. They got them put on quickly and didn't try to up sell us on anything we didn't need. The lady helping us was really nice and friendly. They even bagged up our other tires to resell them. The store had the new rubber smell which I love so with that I didn't have anything to complain about. Thanks! read more

This has got to be hands down the most honest shop I've ever been to. I had the disaster of a lifetime. A construction blade in the tire on my 2015 Mazda CX-5. Holy shit right? I figured that it could be repaired and took my car in so he them look. The tech could stick his finger all the way through. No no can do on the repair! Dammit. The manager informed me that they could replace the tire for me. Ok sounds good! Unfortunately, he informed me that the Toyos were so new that nobody had them. So they couldn't sell me a TpYo that matched the rest of the tires. The guy working then told that I really shouldn't get any other tire because my car is all wheel drive and all the tires should match so I should have the dealership order one. Really? I'm obviously an ignorant moron when it comes to cars, so I expected him to sell me any old tire. And he didn't. Honestly is something that is so few and far between nowadays. This place is teaming with integrity, I'd highly recommend taking your cars here. read more

I took my car in for an oil change and they stole my gas card from Maverick that was a gift. Confronted them and they denied taking my gas card. It was in the vehicle and when I went to Maverick is was gone. Don't take you car to them unless you take out your valueables. read more

Their customer service is really good, but for the past year or so their waiting times have gotten longer and longer. The last two times I went there I waited for over an hour before my car was even taken into the garage. It's a shame, but I am probably going to go elsewhere now because I don't have the time to wait for them anymore. read more

I had a tire that was totally flat as I happened to by right by this Big O Tires. I stopped in and they got right to work. Very helpful and happy to get me driving again. read more

Save yourself some time and money and just go to this location. I called 5 different tire and alignment shops and this location was 30% less money then all of them. Colton was knowledgable, friendly, very helpful in helping make my repair decisions. He had me in and out in 1/2 the time the other stores quoted me. I am a happy camper. I highly recommend this store for your tire and repair needs. read more

I have been using Big O for my vehicle's tires for over 15 years. My experience with them is consistently positive. Last week, I had my tires rotated and balanced at the Murray Big O and was pleased with the service timing, customer service, and cleanliness of the store. Danny was the gentleman who helped me and I found him to be friendly, knowledgeable, and thorough. read more

I popped in today to get my tires checked and they immediately pulled my car in the shop. I told Colton (the manager) what the car was doing and they were able to tell me the problem in 15 minutes. After finding out the wheels were bent and a simple balance wouldn't fix the issue, he showed me different options for new rims. I'll be going back there for this repair and any time I need work done! Highly recommended! read more