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    Midas

    3.5 (31 reviews)
    Closed 8:30 am - 5:30 pm

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    Jeffrey S.

    Buckle up kids, we're going for a ride. This review may run a little long, but it's important to hear the whole story about my recent dealings with Midas so grab some beef jerky, sunflower seeds, and crank up the tunes 'cuz we're going for a road trip in my pickup truck. August is the magical time of year for my vehicle ownership. And by magical, of course I mean dreaded. That's when my registration comes due and it's time to get my car inspected. This year was the time for not only safety, but also emissions inspection. Since both are pretty routine operations and I've taken my truck to Midas for this in years past, I scheduled an appointment (they prefer you do that here) and on the appointed day I dropped it off and was told they'd call me with an update or when it was ready to pick up. I got a call a few hours later and was told my front thingamabobby looked like it needed to be replaced. You know, tie rods and the whatnot. Since I've been taking my truck here on and off for several years and haven't found them to be overly salesy on unneeded repairs, I told them to go ahead and replace what needed to be replaced so I could pass safety inspection. Four hundred dollars and a few hours later I got a call from Aaron saying my truck was all done being repaired, safety and emissions were done, but that their alignment machine had just broken and they couldn't perform the alignment. I could come down and pick up the truck, and come back when their machine was fixed. This was Tuesday the 30th. So, I picked up my truck (the dash and panel were cleaned - nice touch) and headed out. Immediately I noticed it was riding different. Very loose. About halfway home I approached 35mph and the tires started chirping at me. It was so far out of alignment the tires were fighting each other and every time I hit a bump the steering bounced. I made it home and knew the truck wouldn't be driveable until it was fixed. With a big event the next day with lots of stuff to haul I was less than thrilled, but a broken alignment machine is a broken alignment machine. Things break, I knew the truck was out of alignment, but they thought it would be driveable and it just wasn't. The next day my wife took her car in (August is a big month for vehicles in my house, apparently). When she reappeared back home 20 minutes later I was surprised. Apparently, their emissions tester had also broken and they couldn't perform the inspection on her car that day. Frustration grows. I spoke with Aaron again to check the status of the alignment machine and he apologized again for both the alignment and the emissions problems. The next day we tried the car again, verified the emissions machine was fixed, and as an apology for all the hassle and inconvenience Aaron performed the safety and emissions tests at no charge. Very appreciated, and the right thing to do. The next day Aaron called to update me on the status of the alignment machine. Even though the only news was that the manufacturer's rep wasn't going to make it out before the Labor Day weekend, I still appreciated the communication. He offered to let me take the truck to another Midas shop in Kearns (Kearns? Magna? I don't recall..) but since I didn't want to wrangle it out there and I was busy with other things I declined. We spoke a couple of times after Labor Day, and long story short, they called on Friday and I was able to come in that afternoon and they performed the alignment. I wasn't charged for the alignment - again, this goes a long way for my forgiveness - and the truck rides just as it should, good as new. It was a crappy situation. But Aaron and the crew made the best of it, and here's why: he gets it. He understands that repairs come and go, but that I'm a guy who's probably always going to have a car that eventually needs servicing, repairs, and inspections. If I'm charged for an emissions inspection that I had to go there twice to receive, it's probably the last time I show up. There are just too many other shops out there doing it and while we've taken out cars here for many years it's easy enough to jump ship. If I'm charged for an alignment that takes 10 days to complete, sure as shootin' I'm out of there for life. Even if it's free but I have to keep after them I'm probably going to be steamed about it. But they kept in touch and let me know what was going on. Nice work. Now, if equipment is failing left and right you still may raise an eyebrow. Hopefully it was just a terrible coincidence, but I can guarantee the next time I take my truck in I'll be calling ahead and asking if everything is clear. But I guess the point is that because of their focus on me as a human customer and not on my wallet, I *will* be calling them again. I'm willing to move cautiously ahead with Midas and hopefully we'll have nothing but smooth, open road in front of us.

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    4 months ago

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    10 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    15 years ago

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    8 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    So kind of you to share your experience Cynthia. thank you!

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    5 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    7 years ago

    I am so thankful to the Midas guys, always there for me great customer service and the prices incredible. Thank You Guys. Robert Orrigoni

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    7 years ago

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    16 years ago

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    8 years ago

    Great place to work and great place to take your car. Rick, Aaron, and Misty take great care of customers. Good honest reliable work.

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    8 years ago

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    9 years ago

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    14 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    17 years ago

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    14 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    Review Highlights - Midas

    I told Aaron about what was going on, and he straight up let me take my car to go get cash & come back.

    Mentioned in 10 reviews

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