Taylor and his crew did a fantastic job from the initial purchase of the tires to fixing a puncture in one of the tires less than a week later. Exceptional customer service. read more

Just had my Kia on fire a flat tire and they opened my hood for no reason and when I left the hood opened and smashed my windshield. When confronted they lied and stated they told me about having problems with opening my hood. Question if I am in for a flat tire why are you opening my hood? They went on to say it's a state and federal law that they have to do a courtesy inspection. Do not I repeat do not go to the Big O Tire in Elizabeth Colorado or you too could be stuck on the side of the road and being told it's your fault we opened your hood. SMH Thanks for nothing. Customer service is horrible and they should loose their shop...I know of a few residents that have been shafted by this store! Will take this up with the better business bureau. read more

If I could leave a worse rating I would... I had an extremely disappointing and honestly dangerous experience with Big O Tires. I brought my car in for a simple leak in my rear passenger tire. After the appointment, I drove away and only made it about a mile down the road before my hood suddenly flew up and slammed into my windshield while I was driving. The hood was clearly not latched properly before they returned my vehicle to me. As a result, my windshield cracked and my hood became severely bent and broken to the point it now needs replacement. What has made this situation even worse is how management handled it afterward. My father contacted the store to see how they planned to address the damage, and both the Store Manager Taylor, and the Store District Manager Nick, claimed they had made me aware of damage to the front of my vehicle before I left. That is completely false. During my appointment, I spoke mostly with Casey. We discussed the tire leak (which was my only issue coming in) and the fact that my car would need an alignment sometime in the future. At no point did anyone tell me my hood was damaged, difficult to latch, unsafe, or anything remotely close to that. Nick later even claimed (to my father over the phone) that it took two technicians to open my hood in the first place, which also was never mentioned to me. To make things even more confusing, Nick the District Manager, claimed they were planning to perform an alignment on my vehicle but couldn't because of the alleged front-end damage. The problem with that statement is I never asked for an alignment to be done in the first place. It was only mentioned in conversation (with Casey) as something my car may need eventually, not something I requested during this visit. On top of that, Taylor told my father that I signed paperwork acknowledging my visit with Big O. That also never happened. I never signed a single form during my visit. In fact, at the end of the appointment I specifically asked Casey if there was anything I needed to sign, and he told me no. I was also sent a detailed inspection report afterward, and nowhere on that report does it mention any issue with my hood, front end, or difficulty opening the hood. If these problems supposedly existed before I left, why was none of it documented? At the end of the day, this entire situation could have been avoided if someone had simply ensured my hood was properly latched before returning my vehicle. Instead of taking accountability, management chose to give conflicting stories and make claims that are not true. I expected much better professionalism and honesty from a business responsible for vehicle safety. I hope Big O Tires takes responsibility for the damage caused and helps repair what happened due to their negligence. read more

Not sure for the life of me why I would keep going back except the convenience factor. I had someone cut me off a few days ago and ran me into a curb and destroyed my tire and rim. Dropped it off on 5/4/26 and they were going to look into options. Called 5/5 as I have a separate tire I needed fixed. They were "oh yeah - we'll look into it". It is late afternoon 5/6 and still NO COMMUNICATION. Well, I'll spend the extra 20 minutes to drive to a competitor in Parker as they have things in stock and will address my issues when I can get in tomorrow for an appointment. Ever since Jeff Genuario bought the store service has been horrible. read more

These people are not not only incompetent, they also lie. They told me they had an A tech working on my car, when in the real world, outside of their store where they assign their own ratings on techs, this guy would be luck to be called a lube tech. Brakes are not difficult, but for these clowns it is. They left bolts out, not lose, but completely out, leading to a catastrophic failure of a brake line. 70 mph on I70 when your pedal goes to the floor is not when you want to find out you should have gone to a real mechanic. Stop trying to play mechanics and stick to bustin tires. A few decades practice and you just might become good at it. read more

We've had multiple Flats in the last week and the team at Big O has been amazing. Andrew is great! Highly recommend them for all your service needs! read more

great experience every time I go there. Taylor is super helpful and kind! They get my car in and out and no BS!

3ish years ago, went in for a scheduled new tires/breaks.... the kid blew up my radiator as he killed my battery and needed to jump the battery. yes, they got me a new radiator within a 4 days but that obviously wasn't a fun wait time. fast forward to right this moment, made another appointment for our truck to get tires mounted. the guys working at 0900 on 20Dec2025 are rude upon hubby walking in the store. How this site is still in business is amazing with all the poor review/poor quality workmanship. Do not go here - not worth it!! read more

I took my daughter's car in for tire repair and Noah was more than helpful. He explained options I had and explained everything. I wouldn't be hesitant about bringing my auto to Big o Tires. Extremely pleased. read more

Andrew has been extremely helpful and went above and beyond to get us back on the road after we had a blow out. We needed a specific type of tires and he made sure we were taken care of. I highly recommend speaking with Andrew for your tire needs. read more

Big O staff is always courteous, resolve my problem on my vehicle quickly and at a good price.

Got a leaky tire and Andrew got me right in!!!! Very happy with the customer service. Thanks for getting me fixed up!

my experience with big o has not been good since the new owner took over!!!!!!!!! most quotes are trying to maximize profit . (nitrigren fill on tires increare in installation charges etc.) will no ongert do oil changes with your oil! the sales staff is not the same level as in the past. read more

After a car accident, the folks at Elizabeth Big O tires quickly diagnosed the problems from the damage to our left front wheel. They had to special order all the parts and even had to get a special tool for this old 2002 Tundra. All the work was done within three days. Now we can drive it safely. Andrew and Ben were courteous, friendly and honest. We are happy with the work, the people and the cost. I was surprised and glad that this Big O is a full-service shop. We've bought tires from Big O and they've always done right by us and now we're glad to have good mechanics we can trust and rely on in our neighborhood. Thanks to all of you for a pleasant experience! read more

As always Ben took care of my service and tires quickly! The guy's a Big O are the best consistently, and so honest.

Charged me for work that was not done. Then when the manager, Ben, was informed of this initially he tried to argue that the work was completed. I had visual proof to prove the work wasn't completed so then he shifted to claiming it was just a mistake, telling me his technicians are just so busy that they don't always know if they actually completed the work they sign off on. He offered to actually complete the work if I brought my car back in. They had already had my car for 2 hours and I didn't want to be inconvenienced again by a vendor that can't be trusted. At no point did he offer to refund the money I was charged for work that was not completed. read more

Called down to the store and asked if they could get me in today. The lady who answered said they could "get me in, in 15 minutes". I drove down there and the smug a-hole behind the counter said that they couldn't fit me in until tomorrow. The lady who answered the phone then piped in with, "I said we could get you in, in 15 minutes". What the hell is that double speak? Anyways, I will find someplace without smug a-holes to purchase new tires from. read more

They broke my spare tire ratcheting setup and now I'm going to have a hell of a time trying to get the part let alone fix because I bet just like other mistakes they will deny any and all wrong doing. The Elizabeth, CO location needs a complete gut job and start all over including the owners who only care about volume and not customers. This is absolutely the worst location you can go to. If you need to visit a Big O Tires go to Parker! If you need someone in Elizabeth go to 360 Auto they will get you taken care off without the nightmare of Big O Tires in Elizabeth. read more

Another excellent experience here, for me. Tommy helped me order the perfect tires. When they came in, they let me know right away and I was able to have them put on in a very reasonable amount of time. Came back a week later when the cold weather made me lose a little pressure. Joaquin was super friendly and filled them for me, for free. Very fast. read more

As a family, we've had absolutely amazing professional and caring experiences in Big O Tires here in Elizabeth. Andrew and Ben have consistently gone out of their way to keep our four vehicles safe and we'll serviced, even offering to stay after closing to finish an SUV and enable us to get to work in the vehicle. man thanks to the whole Big-O crew here in Elizabeth. read more

I ordered a new tire after a screw was found in my tire. They call and say that the tire is in and to stop by anytime. I called to verify I did not need an appointment because my young daughter is sick and we can not stay a long time. I come in and the guy behind the counter looks and talks like he is drunk. Tells me it will be an hour.. way longer than they said on the phone. An hour goes by and they have not even pulled my car in. I had to leave with a screw in my tire and half way deflated because they could not make time to fix it even though I had the tire ordered. The manager seemed unconcerned & just a total lack of any customer service or concern for our safety. I am ashamed for them and someone is going to get hurt depending on them. read more

Jennifer was professional and courteous. She didn't mind taking her time to compare prices for me and gave me multiple options for the work that needed to be done. they got me in and got my tires done quickly. and were able to accommodate the recommended services read more

From Dec. 15, 2021-Dec. 21, 2021, we had to deal what we thought would be a professional vehicle repair experience for my girlfriend's 2014 Jeep Wrangler Sahara. While the repairs were only supposed to take 1-2 days, it turned out to be an extremely unprofessional, poor quality & unsafe experience by a rude staff taking 7 days which my girlfriend was without her Jeep w/no loaner vehicle. Various items noted below & provided in a letter to Big O's corporate HQ & photos detail the multiple & negligent issues we had with this particular Big O store located in Elizabeth, CO. Multiple issues arose from this Big O location including: 1. incorrectly ordered shocks & the purchaser being blamed for incorrectly ordering them (not sure how that occurs when we aren't ordering the shocks) by a rude/unprofessional worker; 2. supposedly new seals installed which are still leaking; 3. leaving off brake caliper hardware upon re-assembly; 4. ordering/installing shocks that are too long & thus pushed up the geometry of the Jeep thereby stretching/extending brake lines (which were rubbing) & causing the 4-wheel drive front shaft to raise & fail within days of the install plus spring spacers having to be installed; 5. multiple incorrect alignments causing worse/rougher driving conditions; 6. leaving all underside areas of the vehicle greasy/dirty from the "work"; 7. leaving the wheel caps off inside the Jeep when ready for "pick-up"; 8. leaving the spline wheel lock tool on the front bumper when ready for "pick-up"; 9. WORST OF ALL-they left a set of vice grips on the new left shock that was just installed when ready for "pick-up" (extremely dangerous); 10. Extremely poor communication/multiple missed deadlines extending out the repairs by 5-6 days; 11. Multiple issues with the transaction per the Colorado Motor Vehicle Repair Act (MVRA) C.R.S. 42-9-101. All items have been documented in a noted letter and photos. We still need correcting repairs (not by Big O) to the Jeep. They also COMPLETELY ignored a complaint inquiry from the Better Business Bureau and have an "F" rating because of it. I also sent a detailed letter with photos and MVRA statute references to their corporate offices in FL - which again, they ignored. POOR SERVICE AND NO FOLLOW THROUGH TO MAKE THINGS RIGHT! BUYER BEWARE!!! read more

Greeted by two attentive and clean-cut gentlemen. That was a great start. I was then checked right in and took a seat while I waited for my tire to be fixed from a screw in between the tread. Ugh. I immediately noticed the sitting area seemed clean, warm, and organized. The area I where I could help myself to coffee also seemed clean. Not sure why I look at those things, but it speaks volumes to me when the whole picture of a business is important to them. I also picked up really quick a third guy who addressed the people in the sitting room by name and updated all of us frequently on the status of our vehicles... that was nice. Often places like this leave you to wonder if they forgot you were there... here, I felt like it was important to them to keep you informed. I also heard one of the employees talk on the phone with a customer who had their vehicle being worked on. He was transparent about what they have done and what steps may need to come next. I also heard when a customer was checking out that his brakes were getting low. The employee was not attempting to sell him anything. Simply told him where they measure brand new, where they were at today, and where they would be when he needed to replace. Safety information given to the guy, but absolutely no pressure to buy something. Just a friendly "heads up." I felt the staff was on the same page of making sure customers were well informed, welcomed, and treated respectfully. Thank you for getting me in today and thank you for your time and attention while in your place of business. I really appreciate your fast and friendly service. read more

We've had lots of work done from Big O in Elizabeth, super friendly, accommodating and they stand behind their work. Had some front end work done and somehow ended up with a missing lug nut after a couple months on our Wrangler. When I noticed the problem, I called Colin and he sorted it out. They replaced all of my lug nuts as they were special locking lug nuts at no cost to me. Great service and friendly guys and gals!!!!! read more

I am looking for a place I can trust. I told the guy when I got an estimate to do the work that. The work was done and when I went to pay it was over by a significant amount. It turns out the guy I talked to no longer works there. Jennifer took my work on the quote. And I didn't lie about it and she trusted me. So that means a lot to me. I have already taken my other vehicle in for tires and that went well. So now I've been there twice and I plan to keep going back because how well Jennifer handled my experience. You can tell she wants to do the right thing and take care of her customers. Thank you Jennifer. read more

These guys were great! I dropped my car off a day early so they could get to it early the next day. They completed it within the hour, and didn't charge me an arm and a leg. Thank you Andrew and the guys at Big O for taking care of my car needs! Matt read more

I did contact you guys after this. Left a message and sent an email. No response to either.

The 3 times I have been to this location, nothing but excuses and horrible service. Last time I was there for a scheduled appointment I sat in the waiting area listening to front staff say how stupid it was that Big O made appointments and wish they wouldn't. They talked about how they don't know how to use the computer to schedule them. Another customer walk's in and had told a one of the women he was there for front tire balance. The other women service writer says " see this is what I am talking about , you tell them to come in but not entered in the computer. So she says just slip him in between the first appointment and me. Now apparently the third appointment. regaurdless if he had a appointment or not. I got pushed back. Total horse shit! Spreading the word to stay away from these incompetent people. read more

Man. I do not know what happened to this place. It wasn't even a yr ago I had a great experience here... Came back to get tires for our truck. We ordered them on a Friday and they told us to come back in the next morning to put them on. Well the truck apparently didn't come with our tires, okay, fine... Not their fault, but now it is Tuesday... I have missed two days of work due to snow and not being able to drive my truck safely to or from without proper tires on & they won't even schedule us an appointment to get them done. They just keep saying they're busy. So if you're busy, please allow me to make an appointment, right? ‍‍‍ Oh and another fun bonus is they have the tires now but under someone else's name??? So then they tell us they can sell us the tires to put on OURSELVES ‍ SMH. Okay, my husband bites- but it's the same dang price to buy them and do it ourselves. Uh. No. What is going on here? I am so disappointed, and just baffled at what turned so quickly here. Looks as though I will have to get tires elsewhere. Can't say I'll be inclined to recommend them anymore, as I had been doing either. Such a shame. I can be patient, but this is just lack of customer service in my opinion. They're not even TRYING to fix this or get us in. They don't seem to care if we take our business elsewhere, so I guess that's just what we'll do. Sigh. read more

Stay away from Big O Tires. Took car in to repair transmission line leak, mechanics said you have no transmission leak, but you do have a bad water pump. Ended up paying $1500, drove car not knowing transmission was still leaking as I trusted their diagnostic abilities. Was I wrong. Now my Transmission is ruined because all the fluid leaked out. Big O Tires response, not my problem. Now I have to pay another $3500 for a transmission. Might be ok for tires or oli changes, go to a real mechanic for anything outside of tires. Totally disgusted with owners taking no responsibility. read more

Where do I begin with these guys? From the first time I walked in here over a year ago I was treated like family from John and the guys. Absolutely phenomenal service all the way around. These guys simply get it and I look forward to coming here for all my tire needs. They are honest and will never sell you anything you don't ly need. Prices are as competitive as anyone else, and I trust these guys 100% to get the job done right. Shop is always clean and there's plenty of room to sit and wait. It's also convenient with the shops within walking distance if the job is going to take some time to complete. A+ service and staff. Don't think twice these guys are the best. read more

This store is absolute ass. I came in yesterday for basic car tires. They didn't have them, so they ordered them in. I arrived today, extra early, so that it gets done and I can get on with the day... my appointment was at 10, I'm here by 9. It took until 11:45 for the tires to get here... when they arrived? Wrong tires. They're supposedly driving to go get the right ones from the factory, but I think I've said enough. Nothing is going to change my opinion of this location. My recommendation: try Discount Tires or Les Schwab instead. Big O and this location specifically reek of incompetence... read more

Don't waste your time. I made a reservation for 1:00 pm and they still hadn't moved my car from the parking lot after an hour. After an hour and a half wait, my car was moved into one of the bays. It has been 2 hours and I am still sitting in a freezing cold lobby waiting. They are not concerned one bit about the length of time it takes to service vehicles. They lie to every customer that comes in and tells them it will take 45 minutes to an hour. Don't patronize this location unless you have all day to wait. Terrible customer service. read more

Very friendly team. Always greeting upon entering the building. You can really sense that the team works well and communicates effectively together. I went here for an oil change and I was very satisfied with the service and cost. Highly recommend. read more

Made an appointment for an alignment. Showed up early, waited over an hour, truck wasn't even pulled in to be worked on yet. Got my keys back and left. Couldn't wait inside because neither the employees or other customers were wearing masks. Was my first time here, was recommended by a neighbor, won't be going back. read more

I took in my truck to have a Add a Leaf spring kit installed. I was told by the man that it would be a two hour job at $120 per hour. I was quoted the same time and money from several other shops. When it's time to pay he told me it took four hours but he would just charge me for 3. That's $120 over quote which some people would be upset and I was but I didn't argue just paid the man. I wonder if the tech has never done it before and it took longer because of inexperience and why should I have to pay more for inexperience. That's why 3 stars and not 5. read more

Poor service from the people at the front desk seems to be common here. I have purchased both service and tires for a couple of years from this Big O. Was told yesterday to make an appointment for today which I did. Today I arrived a little early and was told they would get to my work soon. An oil change and tire rotation shouldn't be difficult or time consuming. After sitting in the waiting area for an hour and a half and watching tire customers come and go I finally left without getting the work done nor getting an apology. Since they seem to be more interested in selling tires than providing decent service I'd suggest going elsewhere for both. read more

In and out within the hour. Put new tires I brought in on and checked my pressure sensors (to reset them) for a reasonable price. Tried to put my spare back, but my tools were missing (my fault). They listened exactly to what I instructed and treated me with respect. I have an ignition interlock, and they are the first people that knew how to use it and did not mess up the calibration! Definitely will be returning. read more

Extreme wait time. Incompetent. They don't know how to use the computer system. After a day of waiting for a tire to be patched they sent me home with the tire on the back of my truck with the same hole in it we started with. We had to go back and wait another hour for them to do the job we paid for. I would not recommend. read more