I have only been to this store twice, with the first time being a brief small purchase. The second time I called ahead to see if something was in stock and was told it was. I drove straight to the store special to pick it up. Three different employees looked around and discussed among themselves about where it would be and if they had it for over 10-minutes. My only updates were overhearing what they were loudly communicating among themselves. After deciding they didn't have it in stock they said they could order it for me. No one offered an apology, even though this ended up wasting nearly an hour of my time with the drive to the store and waiting around inside. Without an apology, it seems generous to give a 2-star rating in some ways, yet I really hate giving 1 and 2 star ratings, and rarely would consider a 1-star rating after one bad experience. Too many people on Yelp just use it to rant after a single bad experience that is not likely representative of the business's typical functioning. Every one, and every business, has the occasional bad day. With other options in the area, it is not too likely that I will give this store a second chance. Had I received an apology, I would have given 3-stars and likely returned even though they wasted my time. A mistake is unfortunate, but not taking responsibility for how the mistake impacts the customer suggests the possibility of a more concerning problem. read more
