I have a 2018 RAV 4 with 49,000 miles. Brakes chatter but mostly coming out of the car wash…read more Was sure it needed new pads. I brought it into Brakes Plus - first time ever there - they had it for a few hours and said "you have 50% of your pads left". Sent me home.. no charge. Moved here from NY 18 months ago and greatly appreciate their honesty here at Brakes Plus. In NY they would have put on new pads and suggested I needed Headlight Fluid Replacement too.

Asked them to repair my 2017 Pacifica. The part they changed had nothing to do with the fault code…read moreand didn't fix it. I ended up repairing it myself. It needed a new camshaft and rockers arms on one cylinder head. Runs great now. No fault codes. They refused to partially refund the repair they did nothing. Variable valve lift and variable valve timing (cam phaser) are completely unrelated mechanical systems. It never had a cam phase fault, but that's the part they replaced. They lost a customer for life.

Mike and his team were super friendly and helpful when i explained my situation. Able to get help…read morewithin 10 minutes of showing up

BUYER BEWARE! Took my car in for an oil change and was told I needed a cabin filter. That…read moreparticular car never had a cabin filter (and it was not available) during the years it was manufactured. Add to that, the plastic engine splash shield suspiciously lost 2 bolts after the oil change and by the time I got home, the shield had fallen and the road had ground it down to the point that it could not be fixed and had to be replaced. So much for their so-called "safety inspection". Do yourself a favor. Go somewhere, anywhere else!!

On the highway today with our construction trailer... wierd engine lights started coming on and off…read moreand truck was acting wierd ! We made it too monument auto shop, they were booked but helped us out anyway ! I fully appreciate and support this shop ! Amazing people amazing shop ! Thank you all soo very much for all your help ! The office lady, I wish I caught her name ... but she went above and beyond for us ! 10 stars ! Thanks again !

Owner is a complete jerk who will yell and scream at you if he gets upset about something. I…read morewouldn't recommend this business to Anyone unless you'd like to be treated and talk to and cussed at. Bobby is the rudest jerk I've ever met. I spent $360 in there getting a battery only to be screamed and yelled at for parking behind one of his bay doors which is the one my car was in. This mechanic got in my car to back it out and backed right into my car honey screamed and yelled at me for parking there like a child throwing a temper tantrum. I would not recommend you to anybody buddy. Beware. If I treated my customers the way you treated me I would have no customers. Keep it up and you won't either!. You don't scream and yell like a child throwing a temper tantrum that's your good customers over and over and over and expect them to be back. I sure as hell won't be!.

I went to Christian Brothers in Monument, this past Saturday. I must say... I had phenomenal…read moreservice. They treat each client with much respect and personally take the time to connect with you and they didn't try to sell extra services. They even offered me a refreshment and offered to make me a cup of coffee (it was mid morning). My vehicle was finished in a surprisingly quick amount of time... I barely felt like I had to wait, but even if I did... the waiting area was cozy and comfortable. I felt like I was treated with respect and kindness... even though my vehicle has been neglected due to unforeseen circumstances ... and I was pretty embarrassed about that, however; they didn't bat an eye about it in fact; they made sure my vehicle was safe to drive for me and my "littles". I would definitely go back to this place, and I recommend them to others.

I received an oil change offer for full synthetic oil change for $59.95, so I scheduled an…read moreappointment for the next morning. I had used the facility for other services in the past because it is nearby and the staff was helpful. Today I went in and the advisor said he couldn't do that but would give me a $30 discount. new price with complimentary inspection was $185.95. I asked why and he said my vehicle took more than the 5 quart special offer limit and the special oil was $14.50 per quart. The vehicle requires 6 quarts per the manufacture. 6x15 =90 so the 15 minutes to change the oil, per jiffy lube, brings the labor rate to $360 per hour for quick service??? Having been a Dealer in town for 20+ years, I would never mislead the public this way. clean up your advertising disclosures and customers... call for details before wasting your time. I will drive the extra distance to the local dealer in the future because of this experience.

The check engine light came on while being serviced for an oil change and tire rotation. The…read moretechnician made a note the engine light was on when they got my car. This is not accurate or right. The light came on while being serviced. The person at the counter interrupted me while I was explaining the situation letting me know they do not take care of engine lights. The team lead let me know they can't do anything.

Constantly closed for no reason. Got turned away for a simple oil change at 2pm because they were…read more"about to close". Terrible service all around.

Jessie and Landon were awesome. Quick and always honest at this location. I highly recommend coming…read morehere if you need a quick oil change. Thanks team!

I dont think vacuuming out oil is sufficient for 110$ service. And when they filled my oil. They…read moresomehow flooded my intake with oil. So I had to take apart my air intake and remove throttle body. Is was covered in fresh oil. So I had just happened to plus side at least my oil wasn't overfilled. A great side note after this. I will just be doing my own oil changes way cheaper. I know what oil I'm putting in. And removing all oil from pan rather than quick vacuum

Great service and they were transparent with what needed to happen which I appreciated. And they…read morefit me in the same day to switch out my winter tires to my all season tires

Had an oil change and tire rotation completed the day before. When I left the lot my tire had low…read morepressure so they filled it up. Turns out there was a screw that had gotten into the tire and the following day I came in 30 minutes before closing. Eric really helped me out by getting someone to look at the tire and plug the leak as soon as I arrived. Fantastic customer service and care!

My wife and I came "back home" to Monument/Palmer Lake in 2017 after being away for almost 40…read moreyears. I was driving a Toyota Tacoma at the time and when I needed to have the oil changed, I asked some of my old Lewis Palmer school pals where to go. They said, "Facinelli." I did ... and I have not been anywhere else for my service requirements. And when I was looking at new Tacoma's, Tom did a very thorough inspection, found a few problems and they got fixed by the dealer before I actually purchased the truck. I would trust no one but Tom and his crew to do any work on my Toyotas.

Quality services for our two Japanese cars! Will be long time customers. Tom and his mechanics are…read moreable to explain in detail what needs to be done to fix our vehicles.

Overall: 6/10 Quality of work: 8/10…read moreService: 4/10 Value: 8/10 So this was a bit of a tricky situation. I ordered and paid for $1700 in new winter tires. I came in to have them installed and the employee at the front (Zack) was having what I can only explain as a not so good day and that translated into a horrible, non-existent customer service experience. In short, it resulted in me leaving after two hours and my car never being pulled into the shop. I left beyond frustrated. Having said this, the experience was slightly salvaged by the store manager (Michael) calling me to apologize and to come up with a plan to remedy the situation. He reserved a spot for me the following day at 7:30am to get me in and out with my new tires which he did. Honestly, I'm being generous with the rating here due to Michael's save but still, the experience overall still leaves a bad taste in my mouth. Would I recommend this place? Perhaps, but make sure Michael is there to take care of you.

This place did nothing but rip us off today. We've been taking our cars and trucks to this place…read morefor years, but we will no longer be taking them here. I brought my truck in today due to the check engine light. My code reader gave a single transmission-related code, which I also provided to Big-O when I dropped off my truck. After running their own check, they recommended a transmission flush which they were wanting to charge me roughly $1100 for. That price seemed extreme, so after calling Nissan to see how much this service runs (which is only about $450), I told Big-O not to do anything, that Nissan will do this for less than half the price. Upon picking up our truck, they still charged us $90 for doing absolutely nothing but running the diagnostic codes, which is exactly what I did and provided them the data for. We tried to give them the benefit of the doubt after poor customer service a couple months ago with a scheduled oil change, but this is much worse than just poor customer service. We feel ripped off and Big-O just lost two longtime customers.

I was in the Springs, out of town for work. My work truck broke down and this shop was recommended…read moreto me by a performance shop in town. Craig is a great guy and extremely knowledgeable. His staff is polite and extremely professional. They know what they are talking about and I was happy to leave my vehicle with them. It looks like they can do just about any job big or small. 5 out of 5 for sure. I will be back! Thanks, US Navy Truck

Updating this because Cornerstone tried scamming me out of hundreds of dollars…read more.. Originally Cornerstone told me I had to replace the condenser and compressor, and probably hoses, which I called around and got quotes for. I ended up getting a second opinion at Pep Boys, and all that had to be replaced was an O-ring on the AC. I just had a small leak, and Cornerstone tried to get me to replace the whole AC system. Definitely downgraded this review, because my fix cost $200... not $1300! Ridiculous over pricing and wrong diagnosis. My AC works perfectly now, for $1100 less than what was originally quoted at Cornerstone. Go get a second opinion or better get, don't go here in the first place.