BUYER BEWARE! Took my car in for an oil change and was told I needed a cabin filter. That particular car never had a cabin filter (and it was not available) during the years it was manufactured. Add to that, the plastic engine splash shield suspiciously lost 2 bolts after the oil change and by the time I got home, the shield had fallen and the road had ground it down to the point that it could not be fixed and had to be replaced. So much for their so-called "safety inspection". Do yourself a favor. Go somewhere, anywhere else!! read more

DO NOT COME HERE!!! They lost a bolt to my skid plate and lied about it. Then they took off my engine under cover seal for my 2020 4Runner and never put it back on. When i asked them about it they said it was never on there which i know is a lie because it was on there a few days before when i was working on my car. Worst experience I've ever had with a car shop. I wish i could give them 0 stars. read more

Mike and his team were super friendly and helpful when i explained my situation. Able to get help within 10 minutes of showing up

I bought a Groupon for $40 basic oil change went in the next day and they told me they can't put conventional oil in my car. I explained that I had the Groupon and they AGREED to apply the Groupon to a synthetic blend oil change which is usually $70 so I'd pay the difference of $30. When they finished the service they told me my total was $90 with the coupon applied... so you're telling me the total was $130! BS! I got my receipt and they supposively took off only $28 which still means that my real total would've been $118... but I paid $130 between the Groupon and the service. Avoid going here at all costs! It really sucks being scammed because I'm a young girl. read more

I have been a faithful Jiffy Lube customer for the past 25 years. Out of convenience I found myself at the Jackson Creek Jiffy Lube. The guys were awesome, they addressed all of my concerns and went above and beyond to make sure everything was good to go. Being a disabled 57 year old it makes my life so much easier knowing that I can just pull in and everything will be taken care of. They have never tried to over sell anything, they actually went out of their way to keep my cost down. I've been here a few times now and the professionalism is steady. I've read many of the other reviews, some not so good. I'm sorry if that was indeed your experience but I can assure you that the current crew is one of the best I've dealt with. read more

Mike is very fast and explains everything good. The team is always nice and lets me know everything I need to know!

Justin was great and kept me informed through the whole process. First time using this facility but I will definitely use them again! Mark read more

Preformed a routine oil change, didn't tighten anything properly. Same day, almost all the oil in my truck was empty and leaked all over my engine. I had to go to the closest please to get it resolved and cleaned up. I left messages about it happening the same week attempting to reach anyone that could just issue me the refund for just the oil change and never a response or an apology. I reached out to corporate and they continued to state that they are individually franchised and I'm SOL. I've been going to Jiffy Lube for years, this was my first time at this location, never plan to return to any again. Clearly are not careful enough to get the job done correctly & don't care about correcting things with their customers on the local side or the corporate side. read more

Had my oil changed at Monument Jiffy Lube yesterday. They also topped off the cooling system. We went for a drive in the mountains today and the engine overheated. When I had it checked , the cooling system reservoir cap was cross threaded and only on halfway if that. We are not happy with the service. read more

They got my vehicle in the bay and kept me informed on all recommendations and pointed out all things that may need correction it was a great experience since I haven't had much from other places read more

Bryson and Aiden were so great and our oil change was done in 15 minutes. I appreciate how quick they were and how kind they were when taking care of us. Even tipped off my washer fluid! See you in 3,000 miles! read more

No response from their Corporate Franchise office in Utah regarding our car that went in for a routine oil change with my daughter...she was charged almost $500 for various charges that were not price quoted or explained for brake fluid, power steering fluid exchange (not just topped off like she assumed) and coolant flush for $175 itself...oh and air filter not even price estimated for over $50...really?? They saw a younger female customer and thought let's make some easy money. She did know enough to say no to ALL NEW BRAKES they told her she needed also. Well, the car was driven by Dad 5 miles on Sunday after Jiffy LUBE GM supposedly checked things over for safety of our daughter and grandson...thank goodness they took my car 2 hours home or they would have been stranded because Dad drove the car another 12 miles on Monday and it was out of oil, stopped running on Jackson Creek Pkwy with the engine seized up! We had it towed to another shop and it was missing the oil filter! What a mess and now we are without a car!! Welcome to Monument...DO NOT TAKE YOUR VEHICLE TO JIFFY LUBE! Sent certified letters to location and Utah Corporate and no response for a week now...horrible!!! read more

This Jiffy Lube is the one I recommend! The service is top notch and the staff is both approachable and experts. They were able to give me recommendations and advice on which service I should take on, and never forced. Ty is also a great addition to team and got me in and out quickly and professionally. Can wait to go back when my vehicle needs servicing!!! Thanks Jiffy Lube staff. read more

I came in a couple months ago to get my oil changed and I was told I need to replace my front brake pads. The mechanic quoted me $800 just for front brake pads and brake fluid. Because of the insane cost I've put it off. My boyfriend just went there today and was quoted under $200 for the same service. If you're a woman never go here alone it's insane the level that they tried to take advantage of me. Go to brakes plus if you need to get brake pads changed they quoted $149. I'm so disappointed that a big corporation like this tried something this disgusting. read more

Ty was very helpful and kind. Got out in and outabout 10 minutes with my services fulfilled. I appreciate you guys!

Poor customer service and greedy My girlfriend called me crying after trying to get a simple oil change because tyron was yelling and talking to fast. She also said he cussed at her dad when she called for help to figure out why an oil change was going to cost $500. Long story short as someone who works in the automotive industry i hate these types of shops that try to scam people. read more

This review is thanks to fox 21 living local. The fact that jiffy lube is getting free ads on tv is garbage this nation wide company is always awful anyone who goes here check your oil after most likely it's overfilled. Monument auto clinic is down the street go there read more

This location at Jackson Creek Parkway in Monument Colorado is a mess and I hope someone can fix it. I have been there a number of times in the past and received fair to good service at a reasonable price. I took my Toyota Tacoma for an oil change last week, and they refused to do the oil change. The representative of your company claimed there was a massive oil pan gasket leak and he was doing me a favor to give me information on a local mechanic to have it fixed. I took my truck to the dealership and there was NO OIL LEAK. The representative at the Toyota Dealership said that if the oil filter is in a difficult location, many of the Jiffy Lubes in town will refuse to try and change it. WOW I thought. I bought the 3 oil change pack from the dealer for $90 and will have the oil in my truck changed at the dealership. TODAY, my wife went to the same location as we know that the 2011 Honda is an easy oil change. She was harassed for other services and when she declined, they charged her $66 for a standard oil change. That is insane. I would normally just never do business with this kind of company again but I want to give management the benefit of doubt and hope you will fix the personnel issues at this location. Denied service, over charged, extremely rude, demanding payment for services not given. I hope you will reply and let me know that you received this communication and would you please let me know that you will look into this and what actions you will take to fix your apparent problem. read more

I was able to get in right away. Service was great, employees were friendly and helpful. Recommendations on service, but no pressure to buy more than I planned. Best experience I've had at Jiffy Lube. read more

Ty was Awsome, from start to finish, true professional. He should be the GM.the idiot we worked with the next day...the general manager , was a complete JERK in refunding the fact that we were charged twice. The GM insulted my husband, was a total incompetent idiot and im done with Jiffy Lube in Monument. Again, Ty should be the manager. He was awesome. read more

I have a 2016 Subaru that I normally take to a local Subaru specialist, however, I was going on a road trip and noticed that I was overdue for an oil change. I took it to Jiffy Lube and was told during the inspection process that it was found that my front brakes were "grinding into the rotor" and because my front brakes do "80%" of the cars braking that it was a "serious" safety concern and that I should do the brakes and rotors with them that day. I found this odd as I had recently had my brakes serviced, and was not hearing any grinding that would indicate my brakes were in poor condition. I declined and took the car to my local and honest mechanic as soon as I got back. As I suspected, nothing wrong with my brakes. DO NOT GO HERE unless you like being ripped off. I only gave one star because you can't give no stars. This shop is run by thieves. read more

They saw me right away and provided great service! I would return to this jiffy lube.

I hate being Debbie Downer for Jiffy Lube's first review, but unless they change their business practices they won't be around very long. This morning my wife and I dropped in to simply get an oil change. The overly "helpful" salesman was like a BB in a boxcar. He was over the top hyper, talked like the Micro Machines man, and at every turn tried to up-sell us. The service that was promised to be 7-10 minutes turned into 25, which made us miss an appointment (I was quite clear with him that we had places to be). While we waited the salesman tried to convince us to get a new air filter, and pay to have our coolant topped off. Prior to heading to Jiffy Lube my wife called to see if they would price match coupons from other local businesses. The gentleman who answered the phone was evasive. We asked our salesman about this and he laughed when he saw the $14.99 coupon from Big O. He said there was no way they could do that. He then claimed that "those types of shops" are nothing but a "bait and switch", and that they'd try to sell us a bunch of services. Hmmm... If you're looking to have your oil changed in a Jiffy, this is your place. If you hate high pressure salesmen SKIP IT! read more

Quick service, Ty and staff are super friendly and helpful. I always come to this location because it's the best and I can trust their recommendations. read more

They let a car enter the bay that had arrived after I did When I asked why I r was rudely attacked by Tyrone Staff is not professional and management does not care Avoid this place read more

Came in for a standard oil change. When I got back I not my car my carpet was stained with a big greasy boot foot print and other markings from dirty boots. The handle was also greasy. When I brought to technicians attention all he said was sorry about that. No problem offer to clean up. No pride in work. I will not be back. read more

Jiffy Lube - Grease from technician me boots. You can see the actual foot print at the top of the picture. - Oil Change Stations Near Me - Monument, Colorado

I had to get an oil change while traveling and this place was convenient. Usually I wouldn't leave a review for an oil change, but they were exceptional. They were quick, efficient, and extremely professiIonal. Hands down, the most well run Jiffy Lube I have ever stopped in at. read more

Haven't even left the shop yet and I am really enjoying my experience. The employees are friendly and on top of their game. Manager has great energy as well! I'd give it 5 stars if it wasn't for the price, in any case I'll be coming back to this location for sure. read more

I came in a few weeks ago for an oil change about an hour from closing. I was greeted with an annoyed worker who did not seem eager to fit another car in for the day, although there were no other customers. It was clear that they raced through the process. When I got my car back, I noticed that they had cleaned all my windows with dirty water and rags, so they were all smeared with slimy dirt and looked significantly worse than before. When I got home, I noticed they left an oil change wrench stuck to the bottom of my car that had just been dangling the entire way home. On my date of service sticker, they used the trip odometer reading instead of the total miles and just added a zero to the end, so it is now difficult to see how many miles I have driven between oil changes. Highly disappointing experience. read more

We were very happy with Ryan. We appreciate his recommendations for our jeep. He got coupons for us and saved us a big chunk of change. We will be back. read more

Went and was told that it would be 30 minutes to check in/drop off my keys as this is a "first come, first served" business. Went to one of the other 5 similar businesses in Monument that actually wanted to take my money. read more

Jiffy Lube - Perhaps the way the employees park their cars pretty much sums up their customer service philosophy. - Oil Change Stations Near Me - Monument, Colorado

I came in for an oil change today and the whole staff was extremely helpful and amazing! I'm always worried to get my car worked on, but they made it a seamless process. Thank you! read more

Came in this afternoon on a Sunday, they weren't busy and were very friendly. I brought my own oil and filter and they got me in and out in less than 20 min. Met all my expectations and will be back! read more

Jiffy Lube - Front desk and auto bay. - Oil Change Stations Near Me - Monument, Colorado

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I've recently decided to start writing reviews when my experience is not at all consistent with prior reviews. I've had my oil changed here twice and both times I found the staff to be friendly and professional. It's hard to say they "up sell" you when they show you the the manufacturer recommended service on their computer and then tell you what they charge to do them. What else would you expect them to do? If you don't want them done, just say "no thanks." I did. Simple. Regarding the time estimate, I think it was about right. It may have taken 5 minutes longer, but maybe thats because they checked the rear differential fluid as was recommended ... it was fine. Overall I think it's a nice place to get an oil change. Good people. read more

Thank you Jeremy for your exceptional service today! It is always a great experience coming to this shop for service. We are never disappointed! Thank you for being EPIC! read more

I have a problem with mice in my air filter. Twice these nice gentlemen helped remove the debris and clean it for me. They really are there to help. I am very impressed with the oil change service as well as their willingness to help in other ways. THANK you SO much. read more

These guys are always friendly and tonight they went above and beyond as I got off work a bit late and needed an oil change before an out of state trip. They accepted my late arrival and worked past their off time. Thank you is all I can give. read more

Amazing service, guy explained everything from where the coffee was to when my next service was recommended. The staff was overly professional, almost robotic but I'll take that over unprofessional any day! One thing, I wish they would have reset my change oil light before I left but all in all a good stop. read more

I've been to this Jiffy Lube location a few times, and things were ok, until last weekend. I took my husband's car in, had the oil changed, drove it the 2 miles home, and when he started it up to go to work that night, the garage filled with gas fumes and it ran very rough/almost stalled. Had it towed to our mechanic, who after inspecting it, discovered that they hadn't put the air filter back in after removing it for the oil change. So an oversight meant we were without a family car for 3 days, plus the charge from the mechanic. I've reached out to Jiffy Lube now twice, and no response to emails or voicemail. Very disappointed- a semi overcharged but convenient oil change turned into a major fiasco, rented car, mechanic bill, and nothing to make it right. read more

Came by for a quick oil change and I got right in. Got the usual recommendations, but only opted for the tire rotation as I knew that was over due. Technician examined the vehicle and actually advised me not to do it since there was so much wear on the tired already. I greatly appreciate the honest service! read more