Went in at 8AM without an appointment to have my brakes checked because they were making an occasional noise when doing light braking. Also decided to have my alignment checked while I was there. Was told they could fit me in as soon as they had taken care of their morning appointments and to expect an hour or so wait. Was offered a ride home if I wanted to leave my car. I declined because I was not in a hurry and had a book I could read. Less than an hour later they took my car into the shop. A while later they took me back to show me my brakes. Told me everything looked okay and there was at many miles left on my brake pads. They recommended not changing anything and return in 10,000 miles for another free brake check. Also reminded me that the recommend time to change front struts at 50K miles and they would be providing me an estimate in case I wanted to make that change when I returned in 10K miles. They then informed me it would be a few minutes more before they could move my car to the alignment rack so I went back to my book reading. A while later the mechanic came out to show me the printout for the alignment check. He explained that everything was within specs and recommended no changes be made. Also told my car would be ready to leave soon. A bit later General Manager JR came over where I was reading to return my key and explain the billing invoice & strut service estimate. The most interesting part was the cost for the brake inspection and the alignment check was ZERO! Left as a very happy camper. read more

Came in to get my front brake pads replaced. They did their "inspection" and of course said I needed new front pads, new rear pads, new rotors, and a fluid flush....wanted to charge me $865....i said just the front pads please, she said I have to do the rotors too, it's a safety issue....i said no thanks and went home to DIY...not to mention they are very slow....very very slow..,be prepared to wait a long time for whatever you're getting done... read more

It took four hours for an inspection and a price quote. I had visited the garage to have my brakes repaired, as I had lost all but a small amount of pressure in my brakes. The prices they quoted me were accurate for the work they stated they would do. However, I did not require all the repairs they suggested. They quoted me $2700, but I was not happy with their price or with how many repairs they implied were necessary. I decided to take the vehicle to Easy Brakes for a second opinion. Easy Brakes quoted me $75 to fix my brake issue. They also quoted me for some other repairs that they believed were necessary, but nothing that Brake Plus suggested was absolutely critical. The main reason I am dissatisfied is that when directly asked if I had brake fluid, they told me yes. However, I actually had zero brake fluid. In summary, the reasons they provided for why I had no brakes were not the primary reasons for the issue. This has eroded my trust and business. read more

Brought my car in here. Needed a tune up and oil change. Had the nerve to try and charge me almost 1000 dollars ($864 was what he quoted me). Beware of this place ! Seems to me like their preying upon their customers like Bram Stoker I repeat Beware!!! read more

Paul Zarate really brought out the Christmas miracle!! We had an emergency with our brakes pop up and he put our safety first and helped us out with pricing. 100% would recommend brakes plus! read more

I took my car in a year ago to get brand new brakes. They put in the "top of the line" brakes and pads plus some other miscellaneous things. I spent almost $1000. Recently my brakes started to squeak. I went in this morning to have it checked out. They stated "we can't figure out why it's squeaking". The "top of the line" brakes and pads have a lifetime warranty, they told me they could replace the pads for free but I would have to pay $120 for labor. I told them it wasn't my fault the pads are squeaking not even a year later. They refused to work with me. Even an oil change is $80 for full synthetic. When I asked about the price they said "everything is going up" last year the oil change was $56. I would love to go back and have them change out the pads but I don't think them charging for labor is ok especially when I just dropped $1000 last year. I probably won't be back. read more

I called at around 9:30 AM to make an appointment to get an oil change on 2 of our cars, was told to just come down. When I got there I was told it would be 2 hours for the first car, not even the other one. We went to run errands and came back in 2 hours to pick up the car. I was told then it would be 3 more hours. Was told there were reservations ahead of me. I originally called for a reservation. No one apologized or made any attempt at customer service. I would never go back. read more

My car had started smoking so I parked in Walmart's parking lot and ran across the street to this shop. I was in the brink of tears and was trying to ask for help. The guy came over and helped find the problem, told me to pull up to the shop. He added what fluid I needed and my car is all good! So thankful he stopped what he was doing to fix my car. I appreciate him so much. read more

Let me start off by saying that I never received a service. But hear this. I called to ask then if they had time to do an oil change, he says sure, bring it down and we'll with you into the schedule. So I said I and brought my car down. He then proceeded to tell me that I had to leave my car with them for 1-2 hrs while they do the oil change. I've never in my life ever heard of an oil change taking up to 2hrs. He tried explaining to me that they do an inspection while they do the oil change. I explained that if their tech takes 2hrs to to do an oil change to fire them. I then took my car up the street to Judy lube and ended up paying a little more but I was in and out in 20mins with an inspection and fluid top off. I don't recommend these guys for an oil change. read more

I do all my own car work except alignments, after going to like 5 shops none of the mechanics could ever get it right even with all new parts on the car. Finally found a great shop with outstanding technicians. Alignment is absolutely perfect. read more

Brakes Plus - Auto Repair Near Me - Colorado Springs, Colorado

On Friday afternoon of September 30th 2022, I called Brakes Plus #132 at 5715 Palmer Park Blvd. in Colorado Springs. I spoke to Vaden [I didn't get his last name] and told him I needed an alignment on a 1991 Ford F250, but that it had a truck-camper on it, giving it a height of 9' 2". He assured me that the truck-camper wouldn't be a problem and booked me an appointment for the following Tuesday (October 4th) at 2:00pm. As soon as I arrived, I was told that they wouldn't be able to align the truck because of the camper. I asked to speak to Vaden, and when he came out to the lobby, he told me that he'd thought I meant the truck had a 9' 2" lift (an average lift is between two and five inches). Then he suggested two other places: Layton Truck Equipment (which was actually Holman Vehicle Uplifting & Equipment) and Phases Truck and Auto Repair. Neither of which, as it turned out, could accommodate me. Vaden thought it was funny when I told him that the appointment had cost me an entire day that had been completely wasted. "Hey," he said. "We're all human" - and continuing to laugh, he turned his back on me and walked back into the shop. read more

This location is awful. If you are young and older folks come in which is often you will be last on the list to have your vehicle done. Or maybe it's because I'm Hispanic idk but it doesn't matter if you take the car in when they just flick the open sign or when you schedule a week in advance. They will mess with audio settings and apparently can't put in struts incorrectly it concerns me that people like you can be mechanics. I clearly stated that's my best car and I don't really take it to shops but you cutting me off and saying I'll have my best tech take care of it should have told me no. So I end up with leaking struts and not a full assembly of the front struts. I come back 3 times to try and get this fixed and I was sitting in the lobby for a long time just to have someone come out and tell me that they can't get my car done today that they have to order this special part... set up an appointment 3 days out come back the same thing happens but different guy. I set up an appointment a week out just to see what happens and guess what the same thing happens where they tell me that special part is really hard to get with a laughing smirk on his face... oh Mike I really thought you were a good guy. Anyways he tells me that he will call me when that special part gets in and we will take it from there.. it's been a month and I still haven't received a call like dang that part must be really really hard to get. If you have a messed up window that has trouble rolling down and even makes an angry noise when you try to roll it down the guy that takes the car in won't even care and will roll down the windows anyways because that's his first thought when he gets in a car to roll down the windows even if it cracks on the way down and won't bother to fix it talk about it or try and roll it up. Whoever put together that little crew at this location should really rethink life. If you guys where more upfront and would have just told me hey you know what we don't wanna help you out I wouldn't have waisted my time there at all. Pieces of crap for real hope we can say hi to each other outside of work some day read more

i woukd recommend this place to anyone they don't just fix brakes this place was recommended to me by another shop (also a brakes plus on pikes peak) what they couldn't figure out in 4 months they fixed within 2 days I will forsure be coming back here thank you to the manager like for being so great to work with !!!! read more

I'm a big big fan of this place. I was borrowing my friends car for a few months while dealing with the ashes of my stolen car and therefore took care of all the maintenance and upkeep of the car. It's going to sound absolutely nuts to most people, but I'm used to having all my maintenance done at my old FIAT dealership since it came with the purchase of the car. I was completely up in the air when it came to what to do with this particular car and I was new to the area and knew no local mechanics. While I was getting some exterior touch up done to the car, I asked the guys behind the counter who they trusted with a simple oil change and I was directed here. Imagine my skepticism when I Yelped this place and found that no one reviewed this place yet! Ah, but someone has to be that first person so why not me? I called early in the morning, made an appointment for the afternoon and filled out some minimal paperwork. In the past when I've had oil changes done, my time was filled with reading books, magazines, and homework. This time, I barely got my hands washed, book out and the first page read before my name was called and the car backed up out of the garage. I have to give a shout-out to Mike as well. While I was trying to read the first page of my book, a woman walked in and asked for an appointment on the spot. Apparently, she was referred to this place by another location since they were all booked up. The phone at this location wasn't working so they couldn't confirm an appointment for her and she came by anyway with her two kids. It looked like Mike was all booked up and the woman did not want to take no for an answer. Her demeanor turned from sweet to sour instantly and you could tell she wanted to cuss him out for something he had no control over. The appointments were all booked for the day, he didn't promise her anything but her time constraints for the day were making her really stressed. He was totally professional and handled it so well. I got a quick oil change from a knowledgeable and courteous staff with a show to boot. I think that deserves 5 stars. read more

One of the worst company you can go to in the last two months I have spent over $3000.00 with them trying to get my car fixed. I was hit and it messed up my front end anything that could make the front end move needed to be replaced it took me some time to take it in to get it fixed about a year and instead of them doing a new diagnostics test they went with what it said on the papare even though i told them the car hadn't been driven and probably had more problem then when I first brought it in well because I'm a girl they didn't listen to me picked the car up and started to smell burning something they missed and all of my warning lights were on my tire lights on check engine light on every light on also it kept dying something they didn't mention. So my boyfriend calls and starts to get in their ass and we take the car back in then they do a full test and find out all these other problems another 1000$ for them to fix it get the car back ask about the battery problem oh it's been starting fine no issues get the car home abs of course it doesn't start go to my trunk because that is where my battery is and they have rigged it so my battery is jumped off another battery of your wondering yes I was pissed why would you put a whole battery in someone car to jump start the battery to make the car turn on instead of calling and telling us we need a new battery I've had my car back for about three days now and it still has a jumping and hesitation to it I do not recommend you going to this show if you are a women they rip you off and lie and take your money. This whole company not only the place but the whole company is dirty I will never go back here again and if you want to keep money I don't suggest you go either. read more

Alan did a great job on my truck. He went above and beyond. He made sense of my repairs and worked hard on them. Joe and JR were also really good to deal with. Very honest. The only reason I came to THIS LOCATION was that the shop that did my transmission recommended them. Brakes Plus wouldn't be my first go-to but I'm happy I took the advice. It has been 6 months since my services and the truck is running great. I brought it in recently for a check up and was told I'm good to go. This location has a solid, honest crew. read more

HIGHLY RECOMMEND!!! Extremely professional, they always take the time to explain everything. Their customer service is the best I've seen in a long time. I won't go anywhere else. I've been to a ton of car service centers in the past, and this is the best I've ever seen. read more

Zero Stars!!!! Upsellers and scam artist!! I bought new tires from Discount and they partner with Brakes Plus for other services such as alignment. They gave me a 20 off coupon for my alignment so against my better judgment, from prior experiences, I went to get it. After booking an appointment for a simple alignment, I waited 1hr 10min of them "inspecting" my alignment. Salesman came out and said "so here's what we found. Your control arm was pushed back from an impact and you are going to need new camber bolts etc to get it correct and installing plus the alignment will be 550.00"!! Yeah I said " nope, hell no get it off the rack and give me my car back." They did. So I go across the street to Tire World. They did my alignment in 30 min told me it was sound and sturdy no problems, just needed a little adjustment. Only $99.00 so again Tire World saved the day. Who knows how many people get ripped off by these scumbags and don't know any better so they just pay up. Please save your time and money and avoid this place. read more

Had front and back brake pads replaced and rotors machined. JR fit me in for same morning service and was very helpful in explaining options. He was also very courteous and customer service oriented. Very pleased with my experience. Michael read more

I'm usually pretty wary when it comes to mechanics and vehicle repair shops and such. But i needed some work done that i couldn't do so i decided to take my truck here based on the only review here. I took my 07 Tacoma in for the basic oil change and tire rotation and I needed them to do a brake inspection (I've never worked on drum brakes; my rears. Hence bringing it here) This location has pretty good customer service. The service advisors I worked with were nice, friendly and not pushy. I feel they did try to up sell me on a few things but were honest with if they were necessary issues to be concerned about and were not pushy when I politely declined. I think the cost of work was fair. I ended up getting my oil changed, tires rotated, brake fluid flushed, drum brakes adjusted fluids topped off, and brakes inspected for life all for less than a $100. I'm the kind of guy that likes working on cars, researches and learns to do the wrench jobs I don't already know and enjoy cars in general. But sometimes I like to take my vehicles to shops for the convenience of time or saving myself from busted knuckles, greasy nails for days, etc. I'll probably be taking my vehicles back to this Brakes Plus. It's hard to find good shops where you feel you aren't taking advantage of. This one seems to be one of the good ones. read more

Great decision. Ask for Melissa. I went all around town getting quotes and different answers every time, so when I got to this location I was ready to pay anything just to get things settled. I think her name was Melissa, but she was fantastic! She explained to me exactly what I needed in a very friendly and understandable way. Then she offered me candy!! She was great. best of all, they fixed my car for HALF the price of the competitors in town, including another Brakes Plus location! I would recommend this shop and Melissa to my own grandmother. They even fixed the problem in under two hours, I waited that long on a quote at other shops. Best place in town with the best prices and the best service I've ever had at a repair shop. read more

JR runs an amazing repair shop. Trust these guys with all of my vehicles for every service they provide. HIGHLY RECOMMEND!!!!

I called in yesterday and they fit me in last minute. I got rear brakes and I appreciate them not up selling the sh** out of me. It was refreshing to go in, get what you need and leave with the cost that you were quoted over the phone. Very friendly techs as well. read more

I just had my oil change taken care of a few minutes ago and these guys and girl were excellent. Took care of me right away and it took about 15-20 mins for oil and new wipers blades. They have great attitudes and are happy people which makes things more enjoyable. read more

Hello I am very disappointed with you since I went to get repaired in the heater of my truck and they did not repair anything and they charged me $ 317.79 Be very careful with this site I think that he likes to steal the money the people did not repair me and now I freeze in my truck read more

By far the worst experience I've had with vehicle repair in my life. Appointment scheduled for 930 and told it would be 45 mins. 11 rolls around and they check me out stating it was about ready. At 1145 I saw that they spilled transmission fluid all over my vehicle and then sprayed it with water only to make it worse. When I expressed my dissatisfaction with the manager he offered to wipe it down with a dirty rag. Bottom line- zero customer service, incompetent management and a 45 minute scheduled appointment will take 3+ hours. Terrible terrible terrible will not be back! read more

Advertise free brake inspection. Upon arrival was told it would be $42.50. Nope. Stick with Big O.

I wrote a review of this place months ago, back then the crew left me speechless. Now it's a different story, my son brought his car in for an extremely high idling problem and after a 75 dollar inspection and a bill of 130 our so, the problem is worse. I'm here now and will edit this review on the spot if I am not satisfied. I really do miss the old crew. read more

Third time I have had work done here - this time was relatively minor, just an oil change, but they dealt with it as if I was there for something major. Always nice (mellow, my daughter said) and proficient - done very quickly. JR was working up front (small touches are nice) thanked me by name as did the person that did the oil change and returned it to the front of the store. My "go to" auto place. read more

This place has really saved my butt twice over the last year. Last fall, the dealer told me our car needed brakes. I thought, it was odd as I didn't think the brakes were that old. I took it to Brakes Plus for a Second opinion, and they told me the brakes were fine. We were in bad financial straights at the time, and the last thing I needed was to spend 600 on brakes! Last winter, I was taking my son to school and the car almost stalled every time I stopped. It came on all of a sudden that day, so I didn't have the heads up that I normally would have from the car that there was a problem and I needed to schedule a service. Brakes Plus was able to get the car in that day, correctly diagnose the problem, and fix it before I had to pick up my son from school! Thank you Brakes Plus, I won't take the car anywhere else! read more

I got an appointment through Justin to change the fluids out on a camper van that had been sitting for five years. I was disappointed that they couldn't take care of my transmission but all they do is a flush yet they don't do a filter change at all. They have a machine that flushed the tranny and recommended a transmission shop. I did get an oil change and a coolant flush. The power steering pump is leaking and the serpentine belt needs replacing. I was quoted about twice what it should cost because they wanted to do a power steering flush even though 90% of the power steering fluid would be replaced when they replace the pump. If they hadn't added the flush to it I probably would have had them replace the pump and the belt. I flip cars a lot and I can't do the work myself anymore. It would be nice to find a shop close to me that would just do the work I really need. I probably would have given them two stars but I give them an extra one as they helped a lady with a flat tire who was missing a jack. I wasn't there when they got done but I hope they didn't gouge her! read more

wow ''' I was impressed by the way they stood by their work.

Here is the situation in a email. Hello sir or ma'am I would like to contact you personality in regards to the issues I been having with the quality of service I been having at one of your brake plus location's in Colorado springs. Now your employee's are very professional and nice I can respect and appreciate that. The issues I been having is, every time my vehicle goes into that shop I immediately have issues with my car. The first time I took it in I needed an alternator when I got it back my heat shield underneath was loose. The second time I took my car into get a simple alignment turns out I needed and extra part and I was ok with that, but mind you a simple $58.00 turned in to around $300.00. As soon as I drove it home I noticed issues with my heat and a leak. I took it to get check by a few experts and they all said the same thing someone who was working on it have to of hit it. Now I don't know what to do, that radiator cost me $400.00. Now just so you know I worked on the vehicle the day before I took it to your shop to get an alignment and had to flush the radiator so I know the condition it was in when I took it in. I am extremely disappointed and probably will never take in my vehicle for services to any of your locations. I will express my experience to the rest of the military community as well as leave my reviews on yelp and Better Business Bureau. So A reply would be appreciated and any help would be as well, if this is actually a district managers email which I requested. Thank you sir or ma'am for your time. read more

I was a bit intimidated at first when the work was done and the noise was still there, but believe me they want to help you. The guy that realized I was totally upset and afraid to come back made it all right when he realized the job wasn't complete as I requested, no ones fault just a misunderstanding, great people wonderful job and kudos to all the hard work u guys did, KUDOS to u Mr. Eastman!! I will see u again soon !! read more

These guys are great!!!! I've been going to them for years...over 7 or 8 years and would not dream of going anywhere else. They are honest, dependable and trustworthy. The mechanics always explain their recommendations and are extremely personable and helpful. I've been to garages before where I have been taken advantage of and that has never happened to me at Brakes Plus! They even try to save you money by telling you about coupons and specials! I love these guys! read more

I had a break work done at this location.The manager told me that it takes about a week for the breaks to adjust. After the work was done when driving back home the car very noticeably started pulling to the right. Apparently something went wrong with the alignment while the breaks were being fixed. After a week I called back about the problem with the car pulling to the right after the break work and the manager told me that it has nothing to do with the breaks. How this happened I have no idea but it did happen immediately after the breaks were fixed in their place. The only "assistance" I got from BreaksPlus was that they could do my alignment if I paid for it. read more

I have a 1970 Mustang to which the brakes decided not to work when driving on Powers. I called this particular Brakes Plus because they had serviced my Cadillac in the past, and the service was phenomenal. This time was no exception. When I called, JR picked up the phone and was very polite and courteous, answering all of my questions. From there, Kenny provided me with updates every step of the way, as he was the one working on my car. He explained things in great detail of what had happened and what needed to be fixed in regards to the brakes. His level of professionalism was unmatched the entire time they had my car. When I picked up the car, we took it for a test drive as he explained how the new brake system worked and what to expect. I am not to savvy when it comes to cars, but he took the time to explain things in easy to understand terms. He is very passionate about the work that he does, and it clearly shows. The ball joints are going to need to replaced soon, and the only place I will be taking this car back to is this Brakes Plus for Kenny to work on. Thank you again so much for the professional service and quality work read more