James was amazing. Got me in and out. The team was great. my vehicle back on the road boy what a stress reliever. Highly recommend.

Bad service!!! Technician has no experience!! Low quality tires!!! Changed 4 news tires on my 2025 Subaru crosstrek, they damaged my rim. My care tires size 225/55r18. they've put 50psi on the new tire, tpms waring on. I called em, they told me " some tire required 50psi" -bs-. ask me to came back. I came back, they deflated the tires pressure to 35psi, still not saying they was wrong. Told me come back again to see another guy for the rim damaged. read more

Big O Tires - Tpms warning, they put 50psi on 225/55r18 Subaru crosstrek. Told me "some tire required 50psi" BS. - Tires Near Me - Centennial, Colorado

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I took my car here for a oil change on7/21/25 and this is the email and photos I emailed the store that evening after discovering all this. They have yet to reply, so as promised, I am posting reviews to warn others, here was the email I sent to them: My experience today at your store. Hello, I came in this afternoon for a scheduled appointment to get an oil change and tire rotation done on my car at 3:30pm. This was my first ever experience getting work done on my car at a Big O. I waited in store for the work to be done and at around 4:30 was told everything was completed, so I paid and then got in my car. Upon getting in my car I immediately noticed that the steering wheel was pretty dirty. So I stopped before leaving the store parking lot and got a napkin out and used water from my water bottle to clean it. I almost went back to let them know, but decided to let it pass. Then a few hours later I went over to my sisters house for dinner and my brother asked me what happened to my car and I asked "what do you mean?" And he pointed to the hood and said "look at it". Which I really hadn't done since getting it back, but as you'll see in the attached pic, there were fingerprints of the person who presumably did the oil change and got my steering wheel all dirty, but also, there were drops of oil all over it. I am not one to normally complain but I've never had this done to any of my cars I've owned when getting service done to them at a shop. Let alone a $100+ oil change, I expect more. I believe there are still small little dots of oil on my car that I need to get off, and the convenience of taking my car to get this done doesn't seem like one any longer. Is there anything you all would like to do to make this right? If not, I'll go ahead and leave reviews online with the pics. Let me know, thanks. read more

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I was desperately trying to find a tire shop to fix my tire on a very cold day. I was lucky to find my way to this location. The staff was courteous and very professional. The waiting area was clean and comfortable. Trayvon did an excellent job getting me back on the road, and he did it with a smile. I will recommend this location to my family and friends read more

Terrible communication and explanation of services potentially needed. I bought a brand new set of tires (4) from you in November of 2021 for my 2018 Toyota Highlander. I also paid for the additional warranty. I have never had an issue and never even used the warranty prior. About a month ago, one of the tire sensors started indicating low pressure. We put air once and the issue re-occurred. My husband took it to your establishment and was told the warranty could not be used for a simple patch/ repair due to my tire being too old. Please note these tires were bought brand new in 2021, and we only have put less than 20,000 miles on them. I work from home and my husband's drive is 5 miles each way. I find a bit inconceivable that my tires are old or used. We were also told we would need to buy a new tire since you guys weren't able to repair it. The most frustrating part is the lack of explanation and details as of why I need a new tire and as of why my tires are too old after only 2 years and 8 months. You are the experts, how do I prevent this from happening again? I would expect that you help me understand how do I prevent from having to buy brand new tires every 2-3 years and why is my tire considered too old? I have never had an issue with Big'O, but this is incredibly disappointing and I am sure I will be taking my business somewhere else. read more

Sylvester and Roman were great! I had an unexpected tire issue and they got me fixed and on my way in no time. I would go back anytime!

Anthony was of great help! He gave friendly and quick service. He communicated well from the second I stepped into the store to when I picked up my car. He described what they did to ensure my car tires were good to go. Highly recommend going here for great and quick car tire service, especially with Anthony! read more

Unfortunately, I've had 3 flat tires on my new Tesla within the last 10 months and each time I've experienced fast, excellent service. I highly recommended this Big O location. . read more

Don't go here!!!! Went in for a simple flat repair and they put a screw In my tire to try to get me to buy tires!!!! I check my tires completely before going and I know for a fact I did not have a screw in my sidewall... I had a small piece of metal in the tread to be fixed, they put the screw in my tire. read more

Big O Tires - Screw they drilled into my tire, you can tell this screw was drilled in! - Tires Near Me - Centennial, Colorado

Joey and Eulio were amazing! Went in for an oil change they filled my washer fluid without me asking plus suggested brake pads, which is my next appointment. Definitely go to this location if you need mechanic work, tires, or any type of vehicle services read more

Big O came through again for me... Always honest and fair with their work. Joe helped me get in and out for a tire rotation in no time. Never been disappointed by the service of this location! read more

Kind of sleazy. I'm a young woman with a BMW. They totally tried to take advantage. Was kind of fricked. Told me multiple times that fixing my oil leak would take an hour. They made it take 4 hours instead of 1 and charged me 100 an hour for labor. read more

Was driving and my sensor light came on. The weather is changing and that happens. Pulled into a Big O I saw on my way to my appointment and asked if they could check the tire pressure in my spare as I had just gotten another Big O tire location to put air in my tires. Christian, the service manager, said they could and to just pull up to the garage door. One of the service techs checked the tire pressure and asked me some questions about the light. He diagnosed a tire sensor issue and told me they would have to check all of the sensors in order to know which one it was. I thought I would need to make an appointment but Christian pulled out the diagnosing tool and found the one with the sensor issue. He put my car into service rotation and the sensor was fixed in 20 minutes. I appreciated his and the service techs help to diagnose the issue and then get it fixed for my peace of mind. Also that he kept me in the loop as to what was going on. Christian was polite to the other customer waiting and delivered what looked like bad news in a calm and professional manner. Would recommend this location. read more

I used this business over the past few years without any poor service. However after getting over $950.00 worth of work done 2 weeks ago, my vehicle experienced a low pressure tire warning and one of the sensors wasn't even registering. This has happened before with this tire shop. The first time it was taken care due to their error with an apology. Great service! Today I had the same issue and encountered the most difficult manager by the name of Sylvester Brownawell. This individual didn't take my car back, did not identify the problem, told me I'd have to pay. When I questioned it and explained this was a shop error, he replies oh well it won't be free. Beyond upset, I took my keys. This individual then racially profiled me, called the police to say I wouldn't leave as I demanded service and gave a description of me that was way more threatening than my person represented. I called 911 as well and filed a complaint. I was also told there's nothing calling Big O Tires corporate offices would do. That was incorrect as well. A company complaint was filed and case number given. I've never had an issue with any service provider until today. Sylvester, if you don't like helping customers and persons of color intimidate you, I implore you to find a new profession. read more

Got a brand new set of tires from these guys and ran into one problem after another with them. I would think after spending $800 in this store they would try to repair some of their mistakes-- but the customer service from the store manager was horrible. Go to discount, don't waste your time or money here. Update-- Lana, that's exactly what I tried. But the manager refused to listen, just kept repeating "that will be $75..."! So frustrating that he didn't give me a chance to be heard. read more

I'd been going to this location for oil changes for years and trusted them to complete rotor and brake pad work. They replaced the rear rotors and brake pads. Within weeks, I was complaining about the brake performance and pulsating when I stopped, so I brought the vehicle back in. They told me the front rotors were the problem, so I got them replaced as well. Within weeks, pulsating during braking got worse. They explained that the car was safe to drive and to get it in and they'll look again. I continued this cycle of denial and poor explanations, until "you're out of the warrantee, but you need new rear rotors if you want the pulsing to stop." I complained about the issue and was told the manager would call me. He never did. I eventually brought my vehicle in to the dealership, and they wrote up the report. I was given cheap rotors for the price of the proper ones, and every single brake pad was installed incorrectly. The brake fluid was also improperly flushed (I was charged twice for this service by Big O). I am now getting a whole new set of rotors and brake pads from the dealer and Big O has failed to make this right. These guys do not know what they're doing and lack integrity for their work and customer service. I know a manager responds to all of these negative reviews that the goal is provide a 5 star experience. I'd love an actual response in how you will rectify these issues. My money was stolen for a job never completed. read more

Prompt service by both Nate & Anthony (front desk). They were eager to help, extremely knowledgeable, and their team provided excellent service to my car. read more

I had a screw or nail in my tire. This location got me in the same day and fixed my tire quickly. They checked out my car and gave me advice on what I needed to do to keep my car in working good working condition. I appreciate the information they gave me and the professionalism they showed me. Excellent customer service. read more

This is my go to spot for anything tie related. Nate and Tony are always great when I come in for anything. Whether it's a simple rotation or getting new ones installed, it's a pretty simple decision where to go. read more

Amazing service from best guys. Steve and Dorrian took great care of me I will be referring and back. read more

Once again we're not disappointed! Amazing fix by Dorian and Joey . Went to Grease Monkey for oil change and they failed miserably by putting back a one time use plug . Oil everywhere. Joey knew exactly what to do , even showed us oil all over undercarriage. Thank you guys for doing the right thing and making sure we don't have any further problems. No more Grease Monkey for us . Only Big O and Joey! Ethical and knowledgeable all the way. read more

My van had a check engine light pop on today and I was worried that something could have been really wrong with my vehicle. I had a lot of things to do today and needed my vehicle to be reliable. I stopped in without an appointment and shared my concerns with Anthony and Nate. They checked everything out for me, made sure my vehicle was ok and got me up and running in no time! They totally saved the day. I know anytime anything comes up on my vehicle, I can call them or stop in and they will be there to help me out. Thanks so much guys!!!! read more

I came in to remove a screw in my tire. They quickly patched up my tire. Great service quality.

On Saturday, January 23rd, I noticed my battery light flickering on, so I got it checked out at Advanced Auto Parts. The diagnosis was a faulty alternator. I have a computer generated read-out saying that the alternator is faulty mentioning that "The charging output" is at 11.97 volts, and the "input" is at 11.89 volts which means that there is no output being produced. So I decide to visit Big O Tires at 6711 South Potomac St. in Centennial, CO 80112, which is right next to the place where I got my electrical system tested. Big O Tires tested out the electrical system and didn't find anything faulty about it. As the electrical system was being tested, the battery light was off at the time. The manager on duty that day recommended that they Can swap out the alternator for my own alternator. I found this very acceptable. Sunday morning, I order a Denzo OE alternator from Amazon and have it delivered Sunday night. The next morning, on Monday, January 25, I go into Big O Tires and have my alternator installed. I signed the documentation to have it done stating that to "remove and replace alternator, and customer supplied alternator", which is acceptable. At twenty minutes after one, the car is ready and I pay for the repair. At approximately 2:30, I noticed on the receipt it says, " alternator pulley damaged prior to install". Big O Tires installed a faulty and damaged alternator into my car knowing that the alternator pulley was damaged. This action is beyond unacceptable on many levels. I called Big O Tires and mentioned that the alternator was installed knowing that it was damaged. They gave me all sorts of pushback telling me that the box looks damaged and it looks like it was dropped. This doesn't negate the fact that they knowingly installed a faulty alternator without letting their customer know about it. On top of accusing me of dropping the box, which I did not, they let me know that I signed a document to have them do the work with a damaged alternator, which is inaccurate and not true. I only signed the document giving them permission to work on the vehicle; if I knew the alternator was damage I would never have signed any documents giving them permission to work on the vehicle. The customer experience here is appalling. I am posting this review and letting the public know how I was treated. This is unacceptable and careless behavior. read more

This location is my go to always! Dorian and Joey are always looking out for me and fixing my ride back up to 100%! They don't mess around and always do a thorough check on my car. I drive out of my way to come here just because I know it will get done right! Thanks guys! read more

I saw that my car had a broken valve stem that was about to let the tire go flat. I went into the store just before closing and they were able to solve my issue on the spot! What a great experience! Next time I need anything related to tires or other maintenance services I'll definitely be back to Big O on Potomac! read more

We woke up ready to start a road trip and unfortunately noticed a screw in one of our tires. We showed up to this location simply because it was on our way and hoped we could have someone take a look at it right away. Tyler greeted us and got us taken care of immediately. He went above and beyond to make sure we were set to hit the road and even gave the kids some coloring books! We'll definitely be coming back here again for any of our tire needs. The service here is exceptional and we were so impressed with the staff! read more

Excellent service by Anthony, Nate and Josh. Anthony was the best in helping me decide to use Big O Tires for new tires. I am very happy with the tires and the service and will continue to use Big O Tires. I would recommend this store over any other tire store. Easy, fast and efficient. Thank you all. read more

Excellent shop! Before heading over I called and spoke to Joe. They had availability and were able to get me in for a quick tire repair. The tech who did the repair showed me the problem took care of it quickly and I was back on the road again within about 30 minutes! Excellent value and service. I WILL be coming back again! read more

Anthony was amazing! I had a slow leak in my tire which kept giving me problems, so I called and they told me to just come on in and they'll take care of it for me - and surely they did! Found the nail in my tire, got it all patched up, and they were super fast! Anthony was professional and super helpful. Highly recommend coming here for your tire needs! read more

TALK ABOUT A LIFE SAVER!! My tire completely blew several miles from home. The shop closed at 6pm but Josh and Leo stayed after their shift and made sure I got back on the road safely! Great quality tires and even better service! Thank you guys 1000x over !!! read more

Went there Friday because I ran over something in the road and my tire sensor came on. The person behind the counter could not have been more unhelpful and uninterested. Without even looking at my tires, his only suggestion was that I leave the car overnight. My daughter then called Firestone at Arapahoe and Parker. They were so pleasant on the phone and just as pleasant when we drove up. The technician took less than ten minutes to check and fill all four tires and gave me the peace of mind I needed to drive home in the rain. If you want crappy service, keep going to Big Zero (pun intended). If you want excellent service, check out Firestone. read more

I just went for an Alignment part of Costco Auto Program. 5.5 hours of wait even with appointment and when finaly "completed" the turning wheel was misaligned. I returned and after 1 more hour they told me that their sensors are not working properly and need to return on Monday... How you ever did the first alignment with broken/uncallibrated equipment??? Not sure how Costco even partnered with them... read more

was very pleased came in with a nail no appt on a monday! was out the door in bout 30 min. Second time we have had over tge top service at this location. read more

Awesome work, guys! I got a puncture, and they had it patched up and back on the road in no time. Thanks for the quick turnaround, Christian Abiva! read more

these guys squeezed me in with their entire staff of techs with a full workload, to fix a flat and get me back on the road, and to work on time. Andy went the extra mile and as the service writer, got in and assisted one of the techs to get it done fast. thanks guys read more

Every time I've come in they've been great at explaining exactly what needs repaired and how much it'll cost up front!

Made an appointment early in day stating exactly what I needed, show up upon scheduled appointment only to receive not great customer service because whom scheduled didnt fully think about the time needed for a tire installation and alignment and shows i the paying customer additude because he "thought i only needed an alignment " and it was an hour and a half till closing so he didn't want to complete what was needed even though i called five hours before and stated exactly what i needed. To show up and be given aditude because you cant pay attention to what you scheduled. read more

I worked with Nate and he was awesome. My punctured tire was repaired quickly and I haven't had any problems since. Love coming here!

Where do I begin? Went in to get new tires and to get an alignment, I was told to come back the next day since they were booked. Dropped my car off at 7 am (right when they open) and at 2:30pm, they just started on my car. Was waiting for 3 hours and when it came time to check out, they lost my paperwork. After searching for 20 mins and finding it, they proceeded to check me out but now they couldn't find the receipt for the tires. Annoyed at this point, once they found that they told me the price (the alignment was included in the price) BUT they didn't do the alignment because why? I have no idea. So they tried charging me for a service I asked for but never received. I went to les schwab down the street and it took them 20 mins and I was out of there. Will not be returning. read more