They did a good job putting on the new tires. I'm undecided on how I feel about all the upselling that they try to do. Conversation follows: These are some fine tires, just sign here How much? $79 each plus installation How much for the cheap ones? $74 plus installation. No. Not those cheap ones. The cheap ones over there. $49 plus installation. Now we're talking! Well I'm not sure if we have those in stock. If you don't have them in stock I will check out big Joe's Tires across the street. Lemme check the back... ...OK we have them in stock. Then they check your oil, transmission fluid and power steering fluid. Apparently I really need new tranny fluid. Now I do believe them, but eh I always feel like I've got to be on guard with places like this. Now to be fair, it's the guy's job to try to get you to buy the premium tires and to get you to get their transmission fluid service. I'd go there again, but I want to price out the transmission fluid service at other shops before I drop $170 bucks. read more

Buyers Beware! You can NOT trust what you are told here! I took my Volvo V70R here complaining of tires being out of balance and /or alignment.I asked to have both checked and to have the tires balanced for speed balancing. An hour later I was told all was fine. ...that nothing had had to be done and that the shimmer in the steering a 60 - 70 mph must be that fault of the car. In addition I was told I should have about 5000 miles left in terms of wear but was quoted for new tires for when ready! So I trusted these guys and made an appointment to get the cari nto Volvo. One day later I had a flat, called AAA and was told that I was lucky I hit a nail be cause due to the shape of my right rear tire, it was a miracle I had not had a blow out. The steer threads were showing and the tire badly worn on the inside edge. AAA wondered, as did I how anyone could have said my tires were e#1 balance, #2 aligned and #3 safe for another 5000 miles. Shame on salesman Josue and Big O. I consider myself lucky to be alive. read more

Horrible customer service. I went here for a tire rotation and after waiting for 45 minutes while the staff stood around outside chatting and not working, I asked for my keys back and left without waiting any longer for them to do the work on my car. It was abundantly clear they didn't want to do any work. read more

Had some steering wheel shake while breaking over 40mph- figured my rotors had some issues or my break pads were uneven, took my car in to big o for an estimate: They claimed the rotors were "too far gone" and would have to be replaced, as well as the break pads. The cost was going to be $420 or so. I called back and asked again for the details, story changed to "we can machine the rotors but the break pads will need to be replaced" with a new cost of $360. So... Being a little iffy at this point and having a natural affinity to getting the best price possible, I called up a nearby garage asking for a quote from them (their name starts with H, ends with olland and is followed by service.) They estimated $260 for a full replacement including labor- I figured this is a much better deal and sounds like a green light... I drop my car off at 9:30 or so, receive a phone call at 12:30 - "Your brake pads were practically new and the rotors were only slightly misshapen, it's going to be $100 total for everything." What? Big O quoted me over 400 for a full replacement, when they could have just machined the rotors like their neighboring garage did? At one quarter of the price?? Big O, I hope you're reading this- this is called capitalism, if you try to screw your customers, they will go elsewhere and will make sure others are FULLY AWARE of your misinformation and detestable business practices. One star is being generous in my mind, if I could have given none, I would have. I'll get my tires elsewhere in the future as well, you're on my black list. read more

Called and asked if they had a specific type of tire. They said they didn't have them in stock, but that they could place an order for me and have them by Thursday at 11:30 AM. I said okay. Gave the guy my credit card information, and made an appointment to be there at 12 PM on Thursday. Thursday comes around, and I show up at 12 PM. Weird, right? They don't have the tires. (Of course.) The order was never placed. (Of course.) But they do have the Chinese-made equivalent of these tires if I want those. No, I don't. "By when can you have the ones I ordered? I'm willing to wait to get the right ones." The guy says, "Not today! I don't have them in stock at the shop. I have to order them for you first. Do you want to order them?" I'm like, "We just went over this on the phone two days ago. I already placed an order and made an appointment. That's why I'm here. Can you just remove my credit card info from your system, please." And he's like, "Um, yeah. Sorry about that, ma'am." Useless. Called Franks Tires in Oakland. They had me in and out of the shop in 30 minutes with two new tires, and had the exact same tires for much, much cheaper. Smell ya later, Big O! read more

The mark-up is not worth the store name! They were trying to sell me a cheap set of tires and installation for $676 out the door. Orozco Tire sold and installed the very same set for almost $300 less. My roommate had a similar experience with them too; relentless and predatory up-selling when all he needed was a flat fixed. ALWAYS get a second opinion after going here! read more

I had all 4 tires changed, but found my steering wheel starting to vibrate on the highway. I had to take it back to Big O twice to get it resolved, as it was still vibrating after they looked at it the first time. This time, Herbert took care of this personally, testing it and double checking the calibration, balance, tires, etc. It's when there's an issue, where a good company stands out. In this case, Big O (specifically Herbert) worked to make it right. read more

I made an appointment three days ago and when I brought my car in today for my appointment they told me my wait was two hours. I would have been more ok with this except for when I walked in neither person in the lobby even acknowledged me for about 5 minutes. I had to ask for help! Since it was going to take so long I took an Uber home and waited 3 hours before I called them to check on my car, it was 30 min later when they called back to say it was ready. I thought that making an appointment would have helped me with timing. Apparently not. When I got in my car, the steering wheel was completely covered in grease and I had to ask for a wet wipe so I wouldn't get it all over my hands and clothes. I've never been treated so rudely at a place where I spent money and left feeling really disappointed and sad. read more

They were very welcoming and had accommodating. They had the tires I wanted in stock and efficiently installed them and did a wheel alignment. They used paper cover in the car and kept it very clean. I felt they answered all my questions and I went with them because of their excellent warranty (you pay for it) but it has great coverage and pro rates damaged tires when the clerk asked if I wanted it I simply said "of course, I live in Oakland" (potholes everywhere). read more

Needed an oil change found their Groupon 50$ for full synthetic they had 4 stars, I should've checked their yelp. Customer service was terrible. Specifically from my cashier ,will santos, who acted like he had better things to do than do his job or maybe he doesn't like black people. Skip forward to the end after I declined buying new tires and the $100 wheel alignment and he takes the keys out of the pouch and tosses them on the counter even though we're a foot and a half away from each other. You couldn't hand me the keys bro ? It's cool I'll never be back. read more

I've been here for a variety of issues and they have always been helpful and fair. When they are busy they say that they are busy and don't lie about how long it will take to get your car back to you. I am someone who is always stressed about money and they have been very honest in helping me prioritize the urgency of things that need to be done. Honest, friendly, helpful mechanics all around. read more

EDIT: Went in the next day and spoke with the team. They made things right offering me a few solutions. I would still be hesitant to bring wheels that you care about but am glad they made things right. Original Posting: Was in this morning to have tires swapped between two sets of rims. After driving to work I noticed paint had flaked off from their wheel balancing cone. It is clear they did not use a pin plate when balancing the tires and now my brand new wheels already have paint chipping off. read more

I bought a set of new tires for my second car and I decided to search for a groupon as I always do to get a better deal. The nearest Big O Tires location was in Berkeley which was a 30 min drive away. I made reservations for an appointment but had to cancel due to a doctor's appointment that I forgot. I called them directly instead of going to their website and talked to Alisha who happily confirmed me with another one same time but 2 days later. (I could feel her smiling the whole time she was talking to me on the phone). I arrived at the specific time and the young man, Steven Saechao at the counter greeted me and confirmed my appointment and I presented to him the groupon that I was was using (there was no change of expression unlike other stores where in you notice a sudden change of expression on their faces when you tell them your using groupon)). He told me how much I will be charge with my groupon which was $9.95. He assigns my car to a mechanic and the job was done in 30 minutes. Wow, what a delightful experience. The store was so busy but Steven made me feel that I was the only client he was handling all the time. Kudos to all of you and a big thank you for that kind of experience I had which is rare now a days. read more

I've only got love for the folks who work at this Big O Tires on San Pablo. I came in with the spare on and a nail in my back left tire and they made it as easy as possible to change it and get a new one, even on a super busy day. The fellow I spoke with was kind, courteous, generous, and funny. Thank you! read more

THANKS BIG O!!!!!! you did my oil change and tire rotation in less than an hour, plus thank you to the manager for giving me a discount of $10, total cost me $32! I am probably the most unknowedable person when it comes to cars, car parts, basically anything and everything to do with cars.... i come to Big O whenever i have a problem that's how unknowledeable i am....but everytime i go, these guys always STEER me into the right direction....recently after my oil change i asked them about my car's bumper it lost some bolts so it is kinda falling off, but not entirely...i asked if they could do a repair here, they gave me referral to the PANEL CRAFT down the street....i've been to PANEL CRAFT before because of another question i asked BIG O about my tire and they helped me (haven't yet fixed anything for me) but took a look at my messed up window operator for free and got my window to close and referred me to get the window operator part at a demolishion site which i still have yet to do than the dealership to save money.... read more

omg, i went there to get an oil change and they told me the bolt in my oil pan is stripped and they cant change my oil. They say I should go back to the last place that did my oil change (which is Fremont ford). I asked them how much would a it cost and they told me that the labor will be about $300, but they don't have the oil pan and don't know of anyone who sells it (he did try calling a few other places while I was there.) Anyway they told me to take it back to the last place the oil was changed and see what they could do. (this was last week thursday) Now its monday, I drove from berkeley to fremont and as soon as I park, my car starts overheating, now Im like omg I have to spend even more money. They took the car and a few hours later, they told me the bolt was not stripped, so they changed my oil, and my car was overheating b/c the last place i was at forgot to re-cap the coolant. I thought they (big o tires) workers were nice, but that doesn't matter especially when you don't know what you are doing. read more

PRO TIP: I highly recommend first buying your tires from tire rack and having tire rack ship them to this store, I save about $200 by doing this. The only downside to this is having to wait a few days for your tires to arrive at the store. After my tires arrived at the store I stopped by without an appointment and they had me ready to go in under 1 hour. Mounting and balancing was about $20 per tire, which is not too bad but is $5 more than what was quoted online, hence minus one star. Other than that it was a good experience. I wasn't solicited for things I did not need. read more

Don't ever go to this place no matter how cheap it seems with coupons!! It will end up costing you more. I needed emergency replacement of one tire for my Lexus (Lexus and Costco did not have it in stock) - the Big O workers ruined the tire sensor and had to replace it and then lost the main matching lug nut. I ended up having to go back to Lexus to have everything corrected. What is really upsetting is their attitude - They don't give a crap about you or your car. No apologies, no courtesy. Never ever go there!!!!!! negative stars.... read more

Worst car experience I've ever had. They were unorganized, disgruntled and their customer service is lacking to the extreme. Would not recommend coming to this location for any reason. read more

I needed two new tires for my old Honda. They showed me my choices and suggested the cheapest based on my car's age. Cool! I wanted cheap tires and didn't have to fight them over it. I dropped off the car and they finished in less than an hour. Overall I was satisfied with my experience. I arrived at 8am Saturday morning and was greeted quickly... no wait. Seems like a fine place to go if, like me, you need cheap tires for your old car. What I paid: $28 ea -- tires $17 ea -- labor $2.50 ea -- disposal fee $1.75 ea -- environmental tax $4.90 tax Total: (28+17+2.50+1.75) * 2 + $4.90 == $103.50 read more

I got my alignment adjusted here. (Or something like that!) But when I drove away from the lot, the car pulled even stronger to the side than it did before. Upon me asking about it, I received this answer: "This is to be expected and perfectly normal, now that everything is adjusted!" Well, hallelujah!!! Thank you very much, kind sir. I guess I really misunderstood the meaning of an alignment job!! So, needless to say, I am still looking for the right mechanic, and I just can't recommend this shop! Not with so little pride in the work they do! Follow up: they redid the alignment and did a better job. But for me it is still only one star for the lack of accountability, and lack of character! When you make a mistake, it's all good. Just say, we'll fix it. Done! Cheers! read more

my second experience at Big O, different town, ... took my van for 4 new tires - one star for best deal on tires is fair here - was told it will be done in 90 minutes. Came back in two hours, nobody even moved the car. Sales rep was sorry and understood my frustration. Just got my car and left. read more

Big O used to be the spot to get great service but after sitting in the waiting room and wandering around for 2 hours, I was told that I had two nails in the tire and I needed a new one to the tune of $195, and they didn't have it here (this is where I bought all four tires from) they had to order it. They could have told me that 85 minutes ago! read more

I rolled up less than an hour before closing on the eve of July 4th. My tire seemed to slowly be leaking and I needed to drive a couple of hours home to Sacramento. Williams, the store manager, saw that I was with my family (including dog) and took care of me even though they were slammed. I'm pretty sure he was the one to check my tires and repair them too! Super impressed with their service and kindness. We got home safely and are VERY appreciative. Thanks, Williams! read more

2/14 -2/15/18....This was by far the worst experience I have ever had when needing work done on a vehicle. Here is the story.... I caught a flat recently due to some pothole issues on i80 (what else is new) heading up to Sacramento. When i was able to get off the freeway near Vacaville, I called around to see if any of the Big O locations had the same tire in stock as I usually go there for tires. None did and had to order. However the nice gentleman at the Vacaville store said to try the Berkeley location. Called and they had my exact same tire in stock. So I put the dummy tire on and drove back to Berkeley arriving around 430pm. They close at 7pm. So I pull in and speak to one of the front desk guys named "Will" who was actually the cat I spoke to on the phone and he got the ball rolling for me. All appeared to go well. Tire changed (took 2 hours) and I am out of there around 645pm. By the time I arrived home 15 mins away, the same tire (brand new) was flat again. Perplexed in this moment, I check for nails etc and find nothing. At this point I am thinking the rim must be damaged from the pot hole so I jack my car up and take the tire off. Still no signs of damage. I then go to my trunk to grab the dummy tire again and what do I find? The damn trunk handle is broken off. Not only was it broken off, they tried to hide it by placing some type of bullshit glue or cement type adhesive on it!!!!! Furious, I call the store but by this time they are obviously closed. I went back the next morning to tell them about the new tire issue and then tell "Will" about my trunk handle. Mind you the night before, his worker's had to go in my trunk at least twice to get the damaged rim/tire and to put the spare back. "Will" took no ownership and basically implied that it was like that already. I said hell no it wasn't and proceded to show him how they used something to glue it. At this point he gave a lot of babble and excuses basically saying, well "they were just trying to help you out".... WTF???!?!?!? He never asked the kid who worked on the car anything. Also, as I am dealing with "Will", the kid who worked on my car wouldn't even look at me. He knew he broke the shit. Like I told "Will" look, I am not unreasonable. This handle was on recall from Toyota a few years back. But mine WAS NOT BROKEN! If your crew broke it, fine. All I would expect is you to take ownership and let me know what happened so we can figure it out. I am not gonna flash over a $90 part but for you to hide it is completely unacceptable and unethical. At the least you guys should have said something!" Even if you thought it was already broken. He apologized and thanked me for my advice and said he would talk to his crew. Really? Ok, next stop is to rate your shop as crooked, inefficient and irresponsible. BTW, the original tire problem was a bad valve stem which THEY SHOULD HAVE CAUGHT from the beginning when they installed the new tire! To add insult to injury, after figuring out their screwed that up too, they didn't have the time nor courtesy to mount my tire back on my car knowing I just rolled in less than 24 hours before for THE SAME ISSUE! So screw Big O Tires in Berkeley. I usually deal with the shop in San Pablo anyway. This shop in Berkely is a waste of time and lacks integrity! DO NOT PATRONIZE! read more

Overpriced Rip-off. Came here for an easy tire repair and the first price they quoted me was $45, more expensive than the Subaru dealership! When I told them that, they lowered it to $35. I didn't have time to go somewhere else, but my husband went down the street to another mechanic and had a tire repair for $20. Won't be coming back here. read more

Came in for an oil change. Got upsold on an alignment adjustment, too - wish I'd said no. When I picked it up, my front tires were rubbing terribly on the wheel well whenever I turned. Had to take it back in twice to get looked at, and was told repeatedly there was nothing wrong. After rotating the tires back to their original position, the rubbing was less pronounced, but still there. Got told "there's nothing else we can do, so here's a refund." Wound up taking it somewhere else to get fixed. read more

If you're bound to a local shop for a tire package, finding the place that won't overcharge you is the hard part. Big 'O tires is not an exception though. Yet, Big 'o tires offers the service and warranty I was willing to pay for. Plus in the past, they've even done a brake flush, a quick brake inspection, advised on missing chassis bolts, and gave me advice and discount on lug nuts on my wheels all for free. That kind of service is really hard to beat. HOWEVER, it all comes at a cost as they are more expensive than other nearby tire areas, and I only trust the big asian dude who works there. He's always been honest and went beyond to help me out at no extra cost. I have been going back there for the last two years. read more

Had an appointment for 7 am. The office manager told me that they do not do appointments until 9 am and that I would have to wait because they were overloaded. I asked why would I be given an appointment time that was incorrect? No response. I offered to make an appointment on another day after 9 am and was told no, he would work me in. I thought I saw my car go to the parking lot at 2hrs 25 min. At 2hrs 45min I went to the front counter to check on the status and was told it was ready. It's unfortunate because my first experience was great with the same person, this one, not great at all. I'm at 50% now. I also asked for wiper replacement but obviously, that didn't happen. That's ok, another shop took care of it. I'll have to think about whether I use this specific Big-o next time. I give 3 stars this time. Michael L. read more

Tony, Arturo, and all the guys/gals at this Big O have always treated me well, since before they were taken back over by corporate and were still a franchise, until just the other day. Tony is the manager, and will willing to work with customers on whatever service you need, and is willing to negotiate and match prices with competitors. It's a friendly atmosphere in there complete with reliable service and an overall positive experience. He has given me great prices on service and repair as well as new tires and oil changes. I can't say the same for all Big-O tires, but if you're in the area, chose Berkeley over the other guys! read more

I was in and out. I was 3rd in line showing up before they opened as soon as 9am hit everyone started showing up. Though it was only one service advisor he took care of everyone with same amount of attention and time which I found admirable. I had a low tire light - thought I picked up a nail . Since I purchased tires from another big o my tires are covered under warranty which came in handy. I was able to get flat repair and rotation for free . Always nice. read more

Shady business practices at a badly run shop. On Monday, Feb 7 I had my car towed in to BIG O to replace my front tires. I paid ~$500.On Wednesday Feb 9, one of the tires was totally flat and there was a hole in it. On Thursday, Feb 10, I returned to the shop to have the issue addressed, and the store manager, Early told me with a straight face that there was "a nail in the tire" and that they expected me to buy a new tire since "it wasn't their fault that I ran over a nail". I inspected the tire before taking it in. There was absolutely no nail. Also, they never produced a nail -just trumped up some story. IN ANY CASE, I indicated that I expected warranty coverage since I had been in the shop 2 days earlier and already spent $500. BIG O/Early COUNTEROFFERED with 100.00 off of a new tire; essentially they were looking to extort an additional $200 (parts and labor) from me. MY COUNTEROFFER was to drive off the lot and find a reputable tire dealer. I'm SO GLAD I DID. I found a tire shop which not only took the time to printout the warranty details of my brand new Hancock tires. My new tires are absolutely covered under the Patron Pledge Plan; the manual specifically states that "if a tire is rendered unserviceable due to a non-reparable road hazard, any tire within one year from date of purchase will be replaced FREE OF CHARGE with a comparable Hancock produced tire". The new tire shop also hooked me up with a new tire and only charged me for labor. I guess Big O felt like it was going to be too much trouble to fill out the warranty paperwork and do right by their customers. Perhaps they are too busy padding the bottom line with bogus services. I DO NOT recommend this place. In fact, I invite regional managers, legal authorities and regulators to refer to this review for any and all investigations, including personnel background checks for future employment. read more

Not a great experience. Making an appointment online was easy. I made an appointment for 8am on a Monday, the first appointment of the day. Just an oil change and tire rotation took over 2 hours. The waiting room and restroom were run down. The only thing good was that the cashier was friendly and I got a decent price on groupon. read more

Great customer service. Best place around to get a good reliable quick oil change. I was told 1 hour over the phone and it took only 1 hour. The service here goes above and beyond. They will provide rides to close by locations. read more

My car needed an alignment. Called Big O and got a price quote which was about $79. Then at the store, the guy told me one of the tires was not good and ALL the tires had to be replaced which the cost would be about $420. I noticed there was an ominous leap in the guy's logic. I told the guy I only need the alignment for now since my car is beat up and it's strictly for the local use. The guy refused to do that, saying something like "we don't do that for safety reason since the tire might blow up". When I asked if I change only the tire in question instead of all the four tires, the guy still REFUSED, insisting all the tires need to be replaced or they won't do the alignment. WTF? I went to Firestone, Berkeley. Did the people at Firestone tell me I had to change all the four tires? No. They just did the alignment and replaced one tire and that was the end of story. read more

I spent over $2k on tires and shocks and decided while my truck was there to go ahead and have the oil changed. The quality of the products I got was very good. The customer service was horrible & they took twice as long to do the install. Later when I went back to do my free tire rotation and have the oil changed again they told me that my oil drain plug was stripped and that I would need to buy a new specialty one to prevent leaking, even after I pointed out to them that they were the ones who did the work the last time and thus the ones who stripped the oil drain pan! Horrible customer service twice!!! Now I go to Big O on West MacArthur or the one in Alameda! Much more professional and courteous! read more

This shop has a scam routine they will run on you. It starts very friendly like and then turns sour. I came in with a very slow leak in one tire from a nail gun finishing nail. Had bought my tires from a different Big O that is no longer in business. But Big O said they would always repair these tires for free. But these guys at the San Pablo shop are not trying to help fix leaks. They are trying to squeeze as much money out of you as they can. The scam routine they run starts with "oh, those tires are made by a company that doesn't honor their warranty". In my case, Michelin tires. Then it turns to, "oh, if we can't fix the leak then you'll have to buy 4 new tires". Later they say, surprise, they can't fix the leak. "Sidewall". But then when you ask to see the tire, the leak is obviously not even near the sidewall. Then they say, "oh, you need a new cabin air filter for your car". What? I'm here for a tire repair, not a cabin filter. Besides, that is clear bs since my cabin filter was changed just weeks before at my scheduled maintenance. So in the end, you waste a bunch of time with these clowns and you have to go to a different shop to have your tiny slow leak repaired. And they move on to their next victim who they hope will just say "ok, put 4 new tires on and give me a new cabin filter" and they'll collect a couple thousand dollars and not have to fix the leak that they are under warranty to fix. Complete con artists trying to milk people who don't know better. read more

Big O tires did a great job today! First I called and got a reasonably priced quote for my front right tire. The fellow on the phone was extra nice. I came in about 10 minutes after the call and my tire was replaced in half an hour :) The waiting room is comfortable and there is a place to charge your phone. The guys there are awesome! Thank you read more

Called on a Sunday because brakes needed to be done asap. Moss answered the phone and happily answered all my questions and told me to come in for a free brake inspection. Came in they took my car right away. My brakes were down to 2mm so I decided to get them replaced. Had brunch down the street and my car was done! Very fast and helpful service here. read more

Big O does service that either or both your dealer or independent mechanic will charge double and sometimes even triple for. No need to schedule ahead, unless you really are that anal. I always appreciate seeing these guys, and always thank them for their service. read more