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Big D

1.0 (1 review)
Open • 6:00 am - 10:00 pm

Services - Big D

Oil changes

Car wash

Big D Photos

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2 months ago

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Tidal Wave Auto Spa - Colorful soap

Tidal Wave Auto Spa

(20 reviews)

Car wash was fine but didn't enjoy the Long con of being straight up LIED to and conned into a…read moremembership. I've gone here on on a couple occasions and the last time I went the guy asked if he could give me his "membership spiel so he wouldn't get in trouble with management" And of course, I said that's fine I had already picked my car wash, so he gave me the membership spiel proceeded by saying for the same price that you're gonna pay for the single membership. You can get the rest of the 30 days for free with no commitment to a membership. So I asked him TWO clarifying questions, first being, so after the 30 days, it won't auto renew and charge my card ? To which he replied "no, it won't". My second question just to double verify was, if I come back through in the next 30 days does that trigger the membership to auto renew? Which he said no it won't, you have to go on make your account, and THEN set up your membership to auto renewal if you want to do that. Seems pretty clear to me... Except to my surprise 30 days later, my membership auto renewed And when I called tidal wave about it and mentioned this whole interaction, they told me "sorry we don't refund for non-usage of a membership" well if I had known I had a membership I would've used it... See the problem here

Car wash itself worked great; the attendant checking you in left something to be desired. I…read morepulled up, put my card into the reader and touched the touch screen. After a minute, the attendant comes out and says, "I guess you missed the part about waiting for the attendant ". Fair enough...I guess I missed that. After deciding on the basic wash, and inserting my card into his had reader, he says, "You missed the most important part, being able to read". Guy was very condescending. I should have went with my gut and left after the first remark. There are plenty of car wash options in Rapid City...personally, I'll go somewhere else next time. Not sure why you have a touch screen and card reader at the entrance if you're not allowed to use it.

Big D - servicestations - Updated May 2026

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