My man took the day off to take his car in for diagnosis in the morning. They didnt call us for 6 hours so we went to the shop to see if his car was ready. They hadnt seen the car at all. They said, "we were juggling a lot of things didnt get around to it." Then they misplaced his keys which took them fifteen minutes or so to find. Never again. If I could, no star rating really, I would. read more

When i was positive that it felt like my tires were flat or something connecting them was not aligned despite no bumping against curbs or running over anything, twice, they ensured my tires were aired up evenly without charging since i have the lifetime alignment with them (a terrific deal for those of us who keep their trucks until death!). read more

We had indicator showing low tire pressure. We drove into the parking lot of this business so we could look at the tire. We asked for assistance because we could not see what was making the tire detector show the low pressure. A young man came out and checked the pressure. The pressure was good but the device was not working so he fixed it for free!! We gave him some $$ anyway. Great experience. read more

Firestone did everything I wanted them to do and provided pictures of what they did, which I appreciated it. Only thing was that it took and hour and a half longer than they said it would. read more

I was traveling thru Rapid City and felt my brakes running metal to metal. I made the earliest appointment possible. I told them I had to wait but after 2 hours of hearing nothing from them I walked back to their shop to see my truck sitting right where I left it. I do no recommend this shop unless you are able to leave your vehicle all day. read more

They showed me exactly what was needed and not needed and why. They are honest and to me that is priceless and they will always have my business for that. Roy is very knowledgeable and Kiki a hard worker. I am a single mother and safety is my top priority for my son. Save yourself time and money, highly recommend. read more

Made an 8am appointment for an oil change and tire rotation. I dropped off my car for the day - at 5:30pm I called because I had not heard from them and they close at 6. They still had not gotten to my car and it wouldn't get done until well after close. Their quote is $50 over what I pay for these services at most other places anyway. I wasn't about to pay extra on top of the inconvenience. I picked up my car and took my business elsewhere. I won't be back. read more

The manager Steve is horrible. Talked to us like he knew nothing about cars. Made us pay for 10$ more dollars of stuff. Talked to his employees like they were garbage read more

Driving across the country, I noticed one of my tires was low. They were able to squeeze me in and fix my tire without having to replace the tire. Thankfully, our vacation wasn't ruined, and we were able to continue driving with just a short delay. read more

Great place for discounts and fast service, big plus allowing my dog to come inside while they worked on my Hundai Sonata. I just had an issue seeing the manager sleeping at his desk when I had a question. Looks to me like the employees did better helping me also read more

There's a reason the most recent customer award on the wall is seven years old. Last time I saw the way to avoid a long wait was to have someone actually work on your car (nobody touched mine for an hour). No communication. Cheaper than the main dealers and you get what you pay for, or less. read more

Do not go here if you live out if town. I made a appointment for Saturday at 3pm and they put me down for Monday at 3pm. And I live in Wall so this cost me plenty to come out here for no reason!!! Also I do not get my tires changed here anymore because they do not know how to tighten the lugnuts on my rims. This makes me sad. I really did try to like this place. read more

We've all been to auto care shops where you get upsold and skewed truths in the interest of increasing their business. Of course they're going to recommend new tires even when you have another 6 months left in yours. However, this store isn't like those ones. I lived in Rapid City for a year and these folks treated me so well! Having come from Florida and California, I knew nothing about snow tires. Not only did they help me look up Black Friday discounts for my Blizzaks and schedule me for exactly that special window of time, but they advised me to keep my summer tires so that I could increase the life on both if/when I went back to driving on hot summer roads. I had plenty of educated second opinions from people outside the store, and they matched the Firestone folks exactly. They were also very warm, friendly, and professional whenever I came in. The location is extremely convenient too, with plenty to do during your wait time. I really enjoyed my experience with this team. read more

Made an online appointment 24 hours in advance. Drove an hour from Custer for the appointment. Showed up and they said they were booked solid until later in the week. I asked what the point of making an appointment is? She says you don't have an appointment unless the manager confirms. It seems to me that if they couldn't accept the appointment then the manager should have called before the actual appointment one way or the other. She admitted that the manager was supposed to check appointments first thing In The morning and did not. So I started calling other places, first place I called Bowman Tire took me in right away and had me on the road in an hour. My trip wasn't wasted but my faith in Firestone's online appointment system is zero. Call read more

I cannot speak highly enough of how the folks here treated us during a recent tire crisis of sorts. On the second day of a two-day drive from California to Minnesota, we hit a nasty snowstorm in South Dakota. We pretty quickly realized our tires needed replacing, as we were reduced to a 40mph crawl on I-90. We began calling every tire shop in every town along I-90, but nobody had openings. The employee who picked up the phone at Firestone heard that we were traveling through and in desperate need of new tires, and he made an opening for us despite a busy schedule. When we arrived, everyone was extremely friendly and told us they'd get us back on the road that same afternoon. We were probably in the most vulnerable position to get upsold, but that didn't happen at all. We even had our recently spayed dog with us, and they let us keep her in the waiting area, even giving her some nice head scratches underneath her cone. When all was said and done, we were back on the road in less than 2 hours, with 4 new tires to keep us safe for the rest of the drive to Minnesota. All in all, our trip was saved by the kind folks here who went well out of their way to help some travelers in need! read more

This place was great. They knew we were tourists traveling through and they treated us fairly and quickly. They sold us only one tire and even though AWD tires are usually sold as a pair, so it would have been an easy up-sell. They even called the manufacturer to make sure that was safe. And they ran a diagnostic on the vehicle and were honest that it was nothing that needed immediate repair. And finally, we had an appointment and they finished before we even finished eating lunch. Highly recommended! read more

These guys and gals are pros. I switched wheels on my Ram 1500 and needed new tires. I narrowed it down to 3 sets of tires through tire-rack and these guys had each in stock. They had the same prices for the tires without price-matching. All that is great, but when I decided after 3 weeks that the set I got didn't look quite the way I wanted them to (wanted a more aggressive tread and higher sidewall), they exchanged them without a second thought. That blew my mind. They are smart, experienced, fast and can compete with internet prices. Great shop. read more

My husband and I were traveling on our way to Michigan when our low oil light came on. We stopped at Rapid city and found the Firestone station. The staff was courteous and helpful. They checked and filled our oil which was very low. The lady didn't want to charge us even though my husband insisted. The young man who replenished the oil told us where we could purchase more single quarts for the rest of our road trip. Would recommend this place, very helpful. read more

I've taken many different vehicles to this location and they always do an excellent job. They don't try to up sell on things you don't need and service is always prompt and done right. I spoke to Peggy on the phone and she was very helpful with top notch customer service! read more

I brought in my 2013 Dodge Durango Citadel because Dodge dealer was too busy and I figured you should be able to trust the work at Firestone. Not only did they get me in the very next day. I thought my breaks were going because when I went down the road they made the scrapping sound and when I stepped on the breaks they made the screeching sound. They opened them up expecting the same thing but found that not only were my break pads in "great" shape but they found a foreign "road debris" so no new breaks. They said they would repack the bearings while they were at it, I said go for it, they did not charge me an arm and leg either. I think I am going to start driving downtown just to get my oil change and tire rotated instead of the "quick" shops. Thanks guys. read more

I recently had a terrible experience. Went for a tire rotation and left with broken sensors. The team there was not helpful and if in rapid city I would encourage you to avoid this shop. read more

I have been using various Firestone stores for about 15 years for all our vehicles and this is not even close to the quality of service we are used to. I called and scheduled an appointment for an oil change, fuel filters, brakes checked and possible new rear tires on our truck. "Martinez" took our information and we thought we were all set. When we arrived, "Peggy" assisted us. Actually, assisted is a bad word - when she asked what size tires, I said I didn't know. She said there were 3 different sizes and I had to go outside and get the size myself. Peggy then told me she only had 2 tires, not the 4 I needed for a dually. We were not going to reschedule for the oil change so we left. After spending $1250 for new tires at Goodyear (excellent service) we thought we would give Firestone another chance. We scheduled online for a Monday morning oil change- Peggy called later the day I scheduled and advised that Monday was booked, could we do Tuesday morning at 8. I agreed. Monday at 5:15pm Martinez called to tell me that the appointment would not work because our truck needed a particular lift they used and that lift was busy. So, run - don't walk away from this Firestone, seems they don't have a clue about scheduling or customer service! read more

I think this will always be my go-to company for auto care. I am really appreciative of their free inspection, and flat rate labor. They answered my thousands of questions, and gave thorough explanations with a smile. When I was in Missouri I had the same experience. Loving the consistency! read more

We hit a (very sadly) hit a deer on our trip from California to NY and it did some damage to the car. We stopped in to see if they could take a look at the car to make sure we were okay to finish our trip and they were able to squeeze us in immediately (plus a quick oil change). We were in and out and back on the in just over an hour. Very friendly and helpful in explaining the specifics of the damage. Thanks guys! read more

I was on a cross country road trip and got a flat tire. Firestone helped me out first thing this morning so I could get back on the road. Very friendly! read more

We were having engine trouble and Firestone worked us into their schedule and diagnosed our problem and fixed it within an hour! What a relief for us as it was a Saturday and they were very busy. I highly recommend this Firestone. Steve was awesome and showed us the part they replaced. We were able to continue on our road trip this morning. Thanks, Firestone! read more

Made online appointment which was promptly kept. Brake inspection completed and honest advice given. Reasonably priced and quick service. I definitely Recommend. read more

My daughter is a college student in Rapid City, when you send your daughter out into the world, you can only hope she'll encounter good, honest business people, sadly, that wasn't the case at this Firestone store. She took her vehicle in for a minor brake light repair and when she picked it up, she was handed a $240 estimate for a window repair, here's the problem, the window wasn't broken when she dropped it off. And of course, no one at Firestone accepts any responsibility for the damage. What kind of business takes advantage of a 19 year old female? read more