Great customer service by cesar, amazing location everybody is very friendly and kids had so much…read morefun

Seniors should get a discount or grandparents should not have to pay if they're not playing. we…read morecame with three kids and three adults. The three adults are just sitting and watching and should not have to pay full price.

If you want to have fun, or watch your kids enjoy themselves, Urban Air is a place to go. You can…read morefeel the energy as you enter. There are many options for fun: trampolines, dodgeball, virtual reality, video games, battle foam pits, and more. If you have a birthday party, all partygoers will find something for themselves. Their food stand could use both better food and better service.

This place is definitely a blast for your kids, the parents, not so much. The indoor park is…read moreorganized very well and safe, which matters the most. It's a little pricey just to get into get to in. They have annual pricing, but you would have to bring your kids here pretty frequently to break even or get ahead. The snack bar is also pricey with limited food choices for the adults. The seating for the parents while waiting is pretty abysmal as well, if you can find some. So while it's fun for your kids be prepared for a long boring sit.

I don't know why this place has such poor reviews because my boys ages 7 and 10 spent 5.5 hours…read morethere yesterday and would've gone longer if I let them. I bought a Groupon which allowed them full access to all of the attractions, including the go karts and the sky coaster and that's what they spent most of their time on. Felt like the price I paid was well worth it. It was kind of busy between 12 PM and 2 PM but before and after that it was really quiet on a Tuesday so no long lines. We'll be back!

My son used to love coming here and has attended many birthday parties at Urban Air over the years…read more We recently returned for his birthday, but unfortunately the experience was not as good as we remembered. While management states prices may have changed overall, our visit still felt very expensive for what was offered. An attraction we previously enjoyed was no longer available, which noticeably reduced the experience for the kids. As other reviewers have mentioned, there are additional charges for many things, including socks, games, and prizes, so the costs add up quickly. The venue also felt extremely noisy, overcrowded, and in need of a thorough cleaning during our visit. Most disappointing of all, my son and his friends ended up sitting around on their phones for much of the two hours because there simply was not enough to keep them entertained. That was never the case in previous years. Sadly, based on this recent experience, we do not plan to return. (Edited to address the reply from Payson C.)

Highly recommend for kids, teens, and active adults! Our whole family had such a fun time. The…read morestaff was incredibly kind and helpful, and the entire facility was clean and well-maintained. We'll definitely be back!

This place is wonderful! We went to Warrior Playground on a Friday, and on Monday of the next…read moreweek, they called us personally to ask how we enjoyed the experience, and how they could better serve us in the future. The owners are real people running a locally owned business, and offering GREAT service to their customers! They don't have all of the bells and whistles of the larger and more corporate trampoline/ninja parks, but the experience was just as enjoyable for our family! I have three boys and a girl aged 16 to 6. They are in gymnastics and are self-taught in Ninja obstacles. At first, the staff hesitated to allow my kids to try the advanced ninja obstacles (because it was our first time there), but communicated that clearly and considerately, while eventually giving them a chance to "prove themselves" under proper supervision. I appreciated their genuine concern for my kids' safety, while still being willing to cater to their desire to challenge themselves. My boys also appreciated the staff catering to them so they could enjoy the experience even more! Warrior Playground appears on the Colorado "Get Out Pass" which gets you a free session at the playground during Open Gym time on certain days.

Obsessed!! This place is amazing! Cleaner than I expected and so well organized and thought out…read more You can buy one hour or a day pass. One hour was enough to try it out and have a blast. My two year old was beside himself and we were too, honestly. Such a great family day. Love that they have a full food restaurant inside too! Wish they had lockable cubbies for our stuff I had to keep running over to make sure our stuff was okay, but next time I'll prolly just wear a small cross should bag or backpack and leave everything else in the car. Rookie mistake.

Very overpriced and poorly managed party experience. I would not book a party here again! & from…read moreone parent to another...Save Your Money Mom & Dad! I paid over $350 for a party reservation, and in reality I barely received an hour of actual room time. Our reservation was from 2:00-5:00 PM, but when I arrived they told me and my guests the room still needed to be prepared. We were standing around until 3:23 PM before we could even enter the room, and then they told us we had to be completely out by 4:00 PM. That is completely unacceptable when you've reserved and paid in advance. Communication with the business is also very difficult. If you try to call to ask questions about your reservation, it's impossible to speak to someone directly. Most communication is handled through text messages, which makes it frustrating to get clarification on important details. They advertise a "party assistant," but in reality that person is helping multiple parties at once, so there really isn't any meaningful assistance. I also brought balloons for my son's themed party, but because we had to wait so long for the room to be ready, I did not have time to decorate. The food service was also disappointing. Our pizzas took about 20-25 minutes to come out. When I politely asked about them, I was met with attitude and told "we're really busy, someone will take it once it's ready." If you have a reserved party, food should be prepared and prioritized so it doesn't cut into the limited party time. Also, the pizza portions are misleading. I received two medium pizzas that they label as "large." Also I previously added more pizzas to our party that were not brought out. So of course all my kiddos ate but the adults didn't. Another issue was the guest list and charges. I had already accounted for the kids on my guest list, but they re-added some of those same kids and tried to charge me additional fees. Make sure to triple-check your guest list and final bill at the end of your "hour" party. They even charged for my pregnant guests, which is ridiculous considering they obviously weren't using the play equipment. Overall, the entire experience felt like a huge rip-off. Between the high price, the delayed room access, rushed party time, lack of real assistance, slow food service, added charges, and difficulty communicating with staff, it was extremely disappointing. For a kids birthday party venue and indoor playground that charges hundreds of dollars for a birthday party package, families should expect much better organization and customer service. I hope management takes this feedback seriously because the experience did not reflect the value of what I paid.

It's an amazing place to celebrate your kids birthday party! !! We celebrated my daughter's 10th…read morebirthday and staff was great, they assisted when we need something ! 10/10 They were attentive and accommodated our request's.

It was really fun however the workers only wear black and had an ear radio which made it very…read moreintimidating. The trampoline are EXTREMELY jumpy and springy.

I brought my son and a couple of his buddies here for his birthday and they had an absolute blast…read more There was a long wait to get in, so they can certainly work on their efficiency (especially since I already had tickets to get in purchased online) but otherwise it was a very enjoyable experience. They have a ton of different options, some of which my son was a little young for (there's some options for 5 year+ and 7 year+) but based off the smile on my son's face we will certainly be back to Defy!

Kids enjoyed it... variety of things to do. As a parent from another state where there are few if…read moreany SkyZone, it's irritating that the socks cost $6. It's also frustrating that deals posted online are "hidden" from customers unless told to the front desk they aren't honored. I went back to ask if I could get my 1/2 off discount I should have received- to go towards the socks they forced us to wear, but the lady said "no, you had to give me the code when you came in, not now. We don't just tell people about those deals." The website says nothing about presenting a code to receive the discount. It also seemed like they only enforced sky zone socks for the first 30 minutes, then stopped telling other kids to purchase socks that clearly didn't have the orange skyzone socks. Kids had fun- but as a parent it was pretty irritating.