They're nice to customers with questions and answer the phone, they have a small but good selection of crabbing, fishing and camping gear. I get sports gear here on a whim because I'm comfortable with how they price everything. read more

Truly a great location on Grant Line road. While have a large floor space to house products. I like the fact that you don't feel cramped into a tiny space like most other Big 5 stores. And that there is a possibility that the selection will grow to fit the available space. I didn't find anything that I needed on my recent trip but I did find the staff willing to help with answering my questions and finding the right prodding l product. I'm a big fan of this location and I look forward to returning in the future. read more

Big 5 Sporting Goods - 2886 West Grantline Road, Suite B. Definitely worth a visit. The store is big. - Sporting Goods Near Me - Tracy, California

This has got to be the WORST Sporting Goods store in the area. The products they sell are completely garbage. When you go to return a failed product, Management tries their best not to accept the return. I was told today by the Manager that is was my "Lucky Day" because he was willing to accept my return for a collapsible wagon which the wheel fell off after it was clicked and secured per the instructions. His comment was "Well, you used it"... of course I used it, that's why I bought it. Idiot.. I tried returning a chair previously that fell apart after just a few uses. I paid $65 for it and the best they would offer for a return amount was $17.00!!! Thus is a very shady store with piss poor quality merchandise. Being involved in sports, I will definitely share my poor experience with others. Way to go "Big 0".... read more

Manager needs to learn how to interact with a customer who can keep coming back for continued business and not blow it

Returned an item and wanted to shop for another item and they didn't allow us to purchase dues to "beliefs of having that item be returned again". Lost a customer and a sale. The day before when we shopped the staff were more friendly. The younger staffs were more lax and friendly while my last visit had more stricter, older staffs. If the store doesn't trust their customers, why should we put our trust in the store or the merchandise? read more

I wish I could give a good review but every time I go by their store the doors are locked, no business hours posted outside establishment nor does Yelp have their business hours posted online. Today I stood outside while employees just looked at me when I kept pointing to my wrist just to ask when they open but nope they ignored me. I get not wanting to deal with customers before business hours but if you see a customer trying to get your attention have the decency to just answer the question. Now I see why they have bad reviews ! read more

Do not purchase from this location. If anything needs to be returned they will refuse to facilitate the return, EVEN WHEN YOU HAVE THE RECEIPT and are within the return period. My wife and I use the same account and have now gotten used to using Apple Pay when making purchases. We bought a few things at this Big 5 and one item did not work out. I attempted to return this item and was told by the person working that I could not because my wife used her phone to purchase it. I asked if we could try and he said yes but that he would have to cancel the transaction if the card number didn't match. So we tried and the refund went through to the shared account for my wife and I read more

Went here today looking for a specific item and Thanks to Shane, we were able to get exactly what we were looking for. Thank you Shane for your help and great attitude!! You made our visit very enjoyable! Keep up the great work and we will definitely come back again! read more

Disappointed with the service at this store. My boyfriend and I went into the store to take the test for our gun license but was informed we would not be able to take the test without purchasing a gun that same day. It's hard to believe the policy especially after going with my cousin to another location and him taking the test for his gun license without purchasing a gun. The guy working in the front seemed like he did not want to help us. Management needs to make some changes because they're definitely losing out on customers and $ (my review isn't the only bad one and that says a lot) read more

This review is based on the lack of common sense by the male employee who answered the phone. Let me explain. I was in Tracy, CA for work. I decided to stop by Big 5 in Tracy. I pull into the lot realizing the big 5 was inside the mall. I decided to call the store to find out where they were located. When I called, a male employee answered the telephone. I asked the employee where exactly is the store and how to easily access the store. I told him I was near the JC Penney's. He goes on to tell me to access the store via the old Sears location. Perfect. I drove around to the back and walked in. I walked to Big 5 just to find the store was closed. The sign said they open at 11:00. Here is where the common sense should have kicked in. This employee knew I was on the mall property. He should have told me the store does not open until 11:00 but he didn't. Come on bud, use your head. Now I am outside the store waiting 45 minutes until the store opens. Once they open, I was greeted and they had what I needed. Lucky for me, it gave me enough time to Yelp the store. Update: The ten foot lighting cables broke. Two of three broke. Stop selling JUNK! read more

I went in with my husband looking for a pair of waterproof warm boots. They had what we needed and we looked around to see if we needed anything else. Store was clean, a couple of employees were stocking some shelves. It was around 10am and not too busy, employees helpful and asking if we needed to find anything. Love going there, glad they moved out of the mall and just about next to Michael's and Home Goods. read more

It took me just a hot minute to figure out that this is actually inside the mall. I ended up calling them, and they got me headed in the right direction. But as an outsider passing through town (I have only been to Tracy one other time... I think) I wasn't familiar. I should have just looked at the Yelp pin drop more carefully, because it's right on. Head over to the west side of the mall and pop in. I don't love malls, but let's not hold that against them. Generally, I'm a little ambivalent about Big 5. Whereas Cabela's and Bass Pro Shops are all about the outdoors kind of sporting goods, and Dick's is, and Sports Authority was, all about the team sports, this is like a meet in the middle kind of thing. As a result, you can find a lot of gear for different disciplines, but they don't really specialize in any of them. Their strongest variety comes in the shoe section, IMO, which has a mixture of lower-end and middle of the road brands and styles. Great for folks on a budget. I came here looking for backpacking meals. Hurrah! They have them. Dehydrated food is never cheap, and these were $9-10 which is a dollar or two more than I'm used to paying. But still, they had them and I didn't have to drive to the next town (out of my way) to the REI to find them. I looked for a Platypus bag for water as well, but they only had Camelblack bladders--the full hose-hookup kind. I just wanted water storage. Oh well. They do sell firearms here. I have no idea what the rules are in California, but it looked like they had a basic assortment of your more popular .22 rifles, shotguns, and other models. I was glad to have found this spot, even if it wasn't my favorite sporting goods stop, they did come through for me and I got what I needed! read more

Tried to yelp the new Big 5 in Tracy but they don't have one. Management at the new location looks like they treat their employees not good. Straight attitude and not giving customers attention. read more

Happy to see this store still here! Not a ton of stuff but you can make due in a pinch. The store seems to be well staffed, which is more than most places. Need a backpack? A fishing lure? No problem! Kids sneakers , YES. Sports balls of all kinds, YES. Tennis, YES! It's a crap shoot but give it a try. read more

Apparently there's a secret priority line for returns, as they got assisted the return person as soon as they walked in - while I'm holding heavy weights for 10 minutes waiting to check out. read more

Kieth the store manager is rude. Impatient and does not fit in with his role. He would be better at stocking. He can't handle dealing with educated people who don't just take no for an answer . If you ask questions in regarding his policies he makes them up as he goes along. Don't let anyone ask him to buy something if it's not the person asking them he won't let you buy it. ? He also doesn't wear a mask appropriately not covering the mouth and nostrils. The store is also a mess and he just seems unhappy. Livermore is much nicer and Manteca store better people. In my town very disappointed. read more

Love this Big 5. The staff is so helpful and knowledgeable when I inquired about hiking and camping gear. The cleanliness of the store was noticeable during this pandemic, you can tell they have been keeping things neat and orderly. The cashier was nice and friendly too. Thank you Big 5! read more

On Saturday August 8 2021 , I was in the west valley mall awaiting to get a haircut. I told the barber I was going to big 5 . I needed some patted gloves for my workouts at Planet fitness. I tried on a belt and gloves. I picked the ones I needed as I looked up I saw the store employee watching me. Let me explain my dilemma. If you're going to watch me, watch me to my face, don't sneak round . Ask me to my face if I need help, this will let me know you're watching me, as you do all the African-American customers. I'm a US Army Veteran, I have a car, a nice house, I'm a former police officer and firefighter. I have a degree. The store is underrated. Tear it down hire mature people instead of children, maybe and just maybe you can fix some of these reviews. read more

This store is so little and cluttered the store manager seem to be very very little training with customer service all her employees as well seem to be stereotype very judgemental and very little energy in trying to help colored people i wanted to get change so my toddler can play on the electric cars and even BOUGHT 10$ worth of stuff the clerk told me theres no change 1 minute later a white colored family went in and came out to play at the same electric cars and the mom told us (we had to buy GUM....GUM to get change ) and they xame out with 3 dollars in CHANGE TELL ME THATS NOT PROFILING AND STEREOTYPING SOMEONE please be Carefull when going here they will call security if they feel concerned or even threatened mangers should go thruogh a mental test every 6 months the look they gave me and my family was not needed smfh read more

They usually have what I need if I'm pressed for time and need something specific for my kids sports and activities. I just wish the register people would remind me to use my mobile coupons. Ugh! read more

Kudos to Austin for exhibiting customer service exemplar! Cell signal in this store is next to none (good thing they're moving elsewhere in two weeks) and my coupons were not working. Austin went beyond the norm to research on my inquiries and found the items I'm interested in. He's an asset to Big 5, plain and simple. If only all the company's staff is half as professional, Big 5 would really really be . . . . . . . . Big! read more

Decent stock for a smaller than average sporting goods store. We'll be back to buy some tennis gear since Dave conned me into showing him my elite skills. He will regret the day. My tennis skirt is super hottt and he will lose his focus. read more

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Customer service sucks! If it wasn't for the item that The manager, Josh has one of the worst customer service ever. He walked away in the middle of our transaction and without telling me, decided to help someone else. If only other stores have the item that they have, I would have been long gone. I am never coming back here that's for sure. read more

Went to Big 5 in Tracy and had awful service. The manager by the name of Keith was very rude and had an attitude problem. I was asking him about a product that was in the store and he started talking to me very rudely and like I was an idiot. So I walked away and asked another employee that was actually very nice and was able to answer my questions. But in the mitts of all of this I did hear him talking to one of the employees and he was very rude to her to. Someone from corporate really needs to teach this guy how to be a manager and respect his customers and employees. I normally don't leave bad reviews on any store or restaurants but this guy really made me mad and I will be filing a report on this gentleman with corporate office. read more

I'm very happy with my shopping experience at this location. Was in need of some tactical boots and this place had them on sale and was able to use a coupon on top of that! Whhhaaattt! Extremely excited because with the money saved I went a got some Starbucks (Yum!) read more

Went in there to buy some ammo. The guy at the register called the store manager to help. The store manager had no customer service skills at all, horrible. Seemed like she was very racial, will never come to this store again. Better off driving and going to bass pro shop. read more

Have been to this location several times. Visited today and the service was exceptional. The coupons you find online are a great way to save some $$ and encourages me to spend my money here. Always can find great deal on Nike running shoes and for miscellaneous items like my new pull-up bar and bike helmets for the kiddies. Conveniently located in the mall near Target, I can always find what I need and more at Big 5. read more

I don't know why it has got low stars. For my first, it was a nice experience and I was able to ge nice shoes for me and my son at right price. read more

I frequent this fine establishment and have nothing but praise. Friendly employees and never had an issue. Manuel Dias, Tracy read more

Horrible customer service! I could not believe how inconsiderate the man behind the gun counter was. He seemed more interested in a conversation with another employee than helping us. He took a phone call and actually took the gun out of my boyfriends hand before he was done looking at it. Then, when my boyfriend asked a few questions he barely acknowledged him and kept talking to the other employees behind the counter. I'm pretty sure one of the girls was the manager as well. I can't stand when you go into a place ready to spend a few hundred dollars and the customer service is horrible. This guy lost a good sale and any of my future business. read more

11.6.2016. I went in to purchase a .22 rifle. Though I was the first in line and gave the proper and legal paperwork. The tall dorky guy behind the counter while ignoring me and serving 3 others, overhead of me while I was on the phone with my friend. I mentioned I needed to teach my wife to shoot. He now says that I was purchasing this as a gift for someone else and refused to sell me the gun. I told him it was for myself and why are you eavesdropping on my personal phone call. I went to another store and purchased not a display item but a new unscathed gun which is all I would have purchased anyway. (pen code 16990 sub g 27915, 27920 sub b ) One can transfer a legal firearm between husband and wife without the use of of registered gun dealer as Long as gun and parties are legal to transfer. Which we are. The counter clerk and Big 5 broke the law in refusing to sell me, a legal American citizen this fire arm. Though I have spent over $300 at this Big 5 store at the mall in tracy ca in the past 2 weeks, I doubt I will ever shop there as gain. read more

Lady Manager, will you please tell the rest of us when you work? We will shop then. Terrible customer service! Walked around for 10 minutes trying to get an item that is apparently stored "in back". When I finally got the attention of one of the three employees chatting at the register, he returned with a damaged item and disappeared. Go to the cashier to get assistance and wait 10 more minutes. Finally, ready to get the hell out of there, the person in front of me is making a return. Manager Sean, called over by the cashier, arrives five minutes later. I'm thinking at least at this point he will open the other register and help me and the growing line behind me. Nope! Goes back to the gun section to chat with the two boys originally at the register. Unbelievable. read more

What the hell??!! I haven't called a business and received a busy signal since I tried to call a radio station to win tickets! So lame and annoying. read more

Terrible customer service. Waited for some help at the gun counter and then the kid that came over decided to help his friends instead. The store clerk kept talking to his friends even though they said they were done looking. It was like he didn't want to help me and figured if he kept talking to his friends I would go away. Well, it worked, lol. If you scroll down you can see that this has happened to others as well. Oh well, everything is usually cheaper online anyways. read more

This place is decent but the selection for skates or specialty products is slim. That should be taken with a grain of salt considering it's a mall store but sometimes the choices you have to pick from can be small to miniscule. read more

Beware, just returned a 3rd folding chair. Sales guy says this one is rated 500 lds and fell apart completely with 200 lbs person on it. The manager rudely said there are defective products. But this guy never apologized for the 3rd returned chair. The manager never took the chair out of the back to see how badly and where it failed. The chair lasted only ONE use on a firm walkway. This Big 5 management does not care. Oh and we bought shoes there that did not last past 2 months. So I guess defective product run rampant at this location. The young lady who processed my refund was polite, maybe she should be the manager and they guy who took my chair be demoted to back room stock boy. Tracy needs another Sporting Goods store locally so that this Big 5 can go away. read more

WORST CUSTOMER SERVICE I've always liked Big 5 over those big sporting good stores like Sport Chalet or Sports Authority. Big 5's prices are always nicer. But that doesn't mean their customer service is always good. It took me so long to find an employee to help bring a shoe size to me. On top of that, three of them were chit-chatting while other customers needed help as well. I stood by the cashier for more than 5 minutes waiting to purchase my items. I even walked around the store and not one employee was present! I had to wave at the security cameras to get their attention! I also tried returning an item I bought the same day, and I have to wait 10 days Horrible store policy. Ridiculous service. They can't accommodate to the few customers they get? After these ten days pass I hope to never deal with the manager named Sean and the employee named Chris. read more

Every time I come to this store the employees are really awkward. I went to go look at a rifle case that you can get anywhere but because of the service I did not buy from them and i probably won't ever. They don't price match either so your better off going elsewhere with better deals read more

I am a fan because the service is great if you catch them at the right time, and returns are easy, no hassle, the prices are good and lots of stuff is always on sale. The lady manager is super nice. read more

Go here early in the morning that's when the store is at its best, don't go later in the day the store will be thrashed especially around the holidays. The people here usually know what they're talking about, but always do your own research before you come in. Nice selection of shoes but they are a small store so they don't carry as much as other big 5's. But other then that the store is really "meh" nothing super special but nothing awful either read more