I ran into several issues ordering a fishing pole, and after waiting for it to arrive at the store,…read moreI found out it had been damaged. Needless to say, I was frustrated. That's when Amber (Customer Service) stepped in. She immediately took ownership of the situation, genuinely cared about making things right, and brought Mike (Manager) in to help. Instead of making excuses, they worked together to find a solution and made sure I left satisfied. Great customer service isn't about never having problems, it's about how those problems are handled. Amber and Mike went above and beyond, turning a dissatisfied customer into a loyal returning one. They truly know how to treat people, and that's the kind of service that deserves to be recognized. Thank you both!

Most definitely the right stop for every outdoor activity & I value them. Service is always at your…read morefingertips. They always have enough employees to help with your selection for the right activities. Here at bass pro shop they always value our time and have the best selection in the market and they have the best value for your business. I for one would like to see your review on how your experience was when you visit bass pro shops Thank you

The 5.11 store in Turlock is absolutely amazing. Their selection is great and their products are…read moremore in line with Columbia and Eddie Bauer, except sturdier. I used to drive hours to go to the Eddie Bauer outlet and I don't have to now! I do a lot of outdoor activities; hiking, fishing, walking, traveling, going to the outdoor gun range, etc. Their clothes are extremely practical for these activities. Comfortable and they keep the sun off of you. They fold neat and are lightweight for travel. I even have my wife, daughters, sons, son-in-law and grandchildren getting into the 5.11 mode. My grandson loves the caps that have cool Velcro patches you can interchange. 5.11 gift certificates are always a go-to option for birthdays, etc. As far as customer service, they are beyond great. At Eddie Bauer and Columbia I get the obligatory "hello" and "welcome to the store." That's it. 5.11 employees know their stuff and go out of their way to tell you about deals and new products. The manager in Turlock, Alexandra, is an absolute gem. I have gotten to know her and Stephanie (another great lady) from shopping at the store. They always let me know when products come in that they know I will like. Stores just don't have employees like these anymore. Old school approach to sales and service.

This company has its imperfections but the factory stores and every single employee was the best…read more They went above and beyond to help me with a factory defect on some pants I have been wearing since 2013. If you like 5.11 Tactical for any reason these greater Bay Area factory stores are like Petco to a dog! Most of the store if not all was on sale too! Specifically a big Thx to the Turlock and Brentwood locations! Awesome customer service and support!

I went in for my class A sizing today and was very happy with the help I got. Alex and Angie got me…read morefitted and sent out the door with a good idea of when everything will be done for the final fittings.

Donna provided great customer service and made my first experience great, I will be going back.read more

Heather was very knowledgeable and focused on ensuring that my needs were met. I'm very happy that…read moreI was pointed in the direction of Sunrise Mountain Sports for finding the proper shoes to address my ongoing plantar fasciitis issues. I'll definitely be back.

Great store with a wide selection of gear and accessories! They have shoes and footwear for…read morerunning, hiking, and other outdoor activities, along with running vests and plenty of other essentials. The ladies working there were very friendly, welcoming, and helpful, making it easy to find what we needed. They do close fairly early on weekdays, so plan your visit accordingly. It's definitely worth checking out!

going family cruise I have to give a big shout out to Fabiola and her team over at Dick's. They…read morewent above and beyond to help me find a shirt that I have been looking for all over if you need anything make sure to go there and ask for you will not be disappointed.

Just got my husband clubs re gripped, Josh was great! Super friendly, very knowledgeable and so…read morehelpful

I've bought about six firearms from Sportsman's Warehouse along with over 5,000 rounds of ammo, and…read moreI keep coming back mainly because of their pricing. They consistently have some of the best deals in town on both guns and ammo, which is hard to beat. Their website is another big advantage. It's easily one of the best compared to other local shops. It shows what's in stock, and if something isn't available at your location, it tells you where you can find it. That level of transparency makes shopping a lot easier and saves time. I also like that this location is close to me, and I haven't had any issues with purchases or the overall buying process. That said, the experience at the gun counter can be inconsistent. Some employees are solid, but others either come off as overly cocky or seem to lack basic firearm knowledge. I'm not there for stories or to hear about someone's background, I just want a smooth, professional experience when buying a firearm. One experience that stood out was when I purchased a .22 LR AR-style rifle for plinking. The employee assisting me seemed unsure about basic handling. There were moments that didn't inspire confidence when it came to safely handling and operating the firearm. I also witnessed a similar situation involving another employee who didn't appear confident clearing a shotgun. Situations like that are concerning, especially in a setting where safety should be the top priority. I understand that people have to learn somewhere, and I respect that, but when it comes to working behind a gun counter, there should already be a strong foundation of knowledge and safety awareness. Overall, this location is great for pricing, convenience, and their website. If they improved consistency in staff training and professionalism at the gun counter, this would easily be one of the best places to shop.

It's nice to find an exceptional person to deal with and there are many at Sportsman's Warehouse…read more Thursday, and Frank are two there's many others that are so helpful. Good service, and good knowledge is all I ask when I do business with a company.

Excellent customer service... Attention to detail and timely orders. Their shipment and return…read morelabel procedures are super simple. Staff was very knowledgeable and friendly.

Great customer service and quality work wear at a fair price. I purchase almost all of my gear from…read morethis location as they are one of the few places that carry bigger sizes, they have an amazing selection to choose from

I wanted to share my appreciation for the excellent service I received from Michael, the Sales…read moreManager and his whole team at the Fairfield Sportsman's Warehouse. It is rare to find a manager so willing to dive into the technical details with customers. Michael is incredibly knowledgeable, patient, and clearly takes pride in ensuring you walk away with the right gear for your specific needs. He didn't just point me toward a product; he took the time to discuss the nuances of the equipment, which I genuinely appreciated. The entire atmosphere of the store reflects his leadership organized, professional, and welcoming. If you're looking for someone who actually understands the sport and treats your questions with respect, go see Michael. I'll definitely be returning to this location for my future guns.

This store does not appear to care about their customers…read more The store left me two voicemails saying I had until close of business on August 21 to pick up a roughly $1,000 firearm. I relied on that and went well out of my way to get there well before closing, only to learn that they had canceled the transaction earlier that morning. Mistakes happen. But what really bothered me was the response. First they blamed me - they said I was late and this was just their policy, despite *two* voicemails from their team member (Michael) telling me otherwise. The manager (Kevin) then told me that *I'd* need to pay for another background check and initially refused to cover it due to their mistake. I later emailed the store manager, Bill Curtis, to explain what happened and give them an opportunity to address it. He did not respond. I don't live anywhere near the store. I relied on their representations and wasted a good part of my day. I'd think twice about trusting them and doing business with them in the future.

This used to be an OfficeMax. It's a large space and they have a broad selection of stuff but at…read morethe end of the day, there is no specific area in which they specialize. It feels like it's a surplus store. They bought too much of a certain item so it lands here at discount. Is that the case? No idea. It also feels like it's what is needed in this town. Instead of running off to San Francisco or Sacramento, you can find clothes here. There are going to be plenty of other retail outlets doing similar things like Nordstrom Rack over at the old U-Mall. Would have been nice to have had this here in previous years though. It was also a lot of different specialties under one roof. A bit of the jack of all trades, master of none style. Buy shoes, dog food and a bicycle? This is your place. No one is going to want to do that though. Or surprise me...I'd like to see something land in this retail space and thrive for more than a few years at a time. From AI: Sierra Trading Post opening in East Hanover Sierra is known as an off-price retailer specializing in outdoor and activewear apparel, footwear, and gear. They offer a wide range of products at generally lower prices than department and specialty stores, with savings typically ranging from 20-60%. Sierra is part of the TJX Companies, which also owns T.J. Maxx, Marshalls, and HomeGoods.

Friendly staff, clean store and well organized. I know they've only recently opened but the…read moreselection has gotten filled up pretty fast. They have a lot of outdoor selections you might need for the snow, hiking, sports ect. A ton of animal beds for great prices.! Good name brand items for great prices.

Good selection, but the staff is pretty pushing and seems to be watching for you to steal…read moresomething. They felt like they were hovering and making it difficult to try on the jerseys. We did end up buying 2 jerseys, but would likely have gotten a couple more for our kids if we were free to browse the store. They way they handled us, I was honestly just ready to buy my Salute to Service jersey and get the heck out of there. Prices are high, but they are the prices on the sales tag, so I would imagine that is set by Nike. Overall, ok place to buy a jersey and they have a good selection. The staff just seems to be watching as if you're going to steal something and they are a bit pushy. Not a fun experience, but serviceable if you need a jersey here in Tracy.

Pretty much the only store in West Valley Mall that carries jerseys on a regular. They have all…read moretypes of sports apparel ranging from jerseys, hats, jackets, t-shirts, memorabilia. Prices are on the high end but if you think about it, it beats driving out of town and wasting your $4.00+/gal gas. The workers for the most part are friendly but from time to time you get those that make you feel invisible. And having their hats behind the counter is really annoying because most of the time the workers are standing there and my x-ray vision doesn't work. On a better note... I recently came into this store to try on a jersey just to see what my size was. The guy was kind enough to pull a jersey down and let me try it on. I would have bought the Derrick Rose jersey from them if they had it but they were sold out (gotta love NBA playoff time) This past Christmas my best friend (shoutout to Nem!) brought me here to get a jacket I've been wanting all football season. They didn't have my size so the guy said he could order it and it would be at the store within a week which would be after Christmas. They were able to get it faster than that so I was able to open my Niner jacket on Christmas and it was, "...the best Christmas ever!" -Your Friendly Neighborhood Yelp'er