1. iCustom West Valley Mall

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Tracy, CA

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iCustom West Valley Mall

3.9 (34 reviews)
Open • 11:00 am - 7:00 pm

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Letty N.

At first it was cool. Then as I was getting ready to place my order for 6 shirts I asked the guy if he can give me a deal.. He laughed and said only if I buy 10. I said it's pretty expensive here, it's cheaper in Stockton but it's faster here. He told me with a bad attitude well then go back to Stockton and started to eat his food. I laughed but he was serious so I gathered my things and left.

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7 years ago

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Mohannad I.

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7 months ago

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1 year ago

great customer service! They never disappoint. Every single time we come to customize a shirt or a cup they always know what to do!

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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5 years ago

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8 years ago

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Mohannad I.

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6 years ago

Make sure you call first. Wasted my time showing up to place an order. Weren't open even though it said they were open at 11.

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7 years ago

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8 years ago

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7 years ago

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Mohannad I.

Your pleasure !!

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8 years ago

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7 years ago

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9 years ago

Had a hat made up today. Awful. Already peeling off. I paid the money it wasn't worth an argument and I should have known better.

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8 years ago

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5 years ago

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10 years ago

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10 years ago

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11 years ago

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11 years ago

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10 years ago

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7 years ago

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10 years ago

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9 years ago

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10 years ago

All the shirts I've customized here have been awesome! Thank you guys for your great service

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Ask the Community - iCustom West Valley Mall

Review Highlights - iCustom West Valley Mall

“Ahmed was in the store and helped with out decision making and reasoned with pricing and details.”

Mentioned in 2 reviews

Read more highlights

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Hobby Lobby

Hobby Lobby

(23 reviews)

Very happy with the "Jeep" ducking items they had in stock…read more They have an entire wall of iron-on patches that I needed for my MIL. The floor employees were helpful when I asked questions. The checkout cashier was amazing. Very friendly too. As with any type of craft store, you need to watch for in-store promotions. Because they don't have coupons.

6/30/26- Employees are a mixed bag. Cashiers are always friendly and smiling, but the manager is…read morealways near them by the entrance doors. Employees out in other parts of the store... some are smiling some aren't. The ones that have a look on their face like they don't want to be there will put on a fake smile when you ask for help. There are a handful that are always smiling and always ask if they can help you as you walk around and they see you. Pretty well stocked for general items. Seasonal item areas on this visit were empty shelves on aisles as they switch to holiday items from summer outdoor items. Prices are comparable to other craft stores, not always the cheapest. Since all items are price lsticker label tagged, the prices can vary on the same item. So check through the packages or items, there might be a lower price tag. Cashiers need to either memorize what's on sale or check their sales list, so I've noticed i don't always get the sale price. Always check your receipts. Location is convinient for when I'm running errands at the mall, but it's not always my go to craft store. Store is always clean as well as having clean restrooms. You need a pass code to use the bathrooms.

Michaels

Michaels

(42 reviews)

$$

Rude people who do not want to be interrupted from stocking and sorting work at this location…read more This location was clearly short staffed, and on the day of our visit I was told the restrooms were closed and not open to the public. So don't bother to ask because you might not like how you might be treated for having the audacity to interrupt someone with such a mundane question. You might feel like someone turned the hands of time back and you were living in pre 1965 America, when certain groups of people felt entitled to (and got away with) talking down to "other" groups of people. I found the store to be a bit disorganized and some of the aisles were too cluttered to walk through. The prices are what I expected, but the terrible customer service and lack of restroom access cut our visit and our spending short. Although I made contact with their corporate office concerning my unfortunate interpersonal experience with a specific staff member at this location, and the corporate office responded with understanding, kindness, an explanation of how they were gong to correct things, and a gift card, I will never set foot in this particular location again, ever. In fact, it will be a long time before I shop at Michaels again, if at all.

We went to Michael's today to get a piece of glass we broke replaced. The gentleman that helped us…read morewhich I believe his name was Timothy went above and beyond for us. He greeted us when we walked in and as we walked to the back of the store he came back and asked if we needed help. You don't find much of this type of customer service and he needs to be recognized for his work!! Great guy and great job in providing us the piece we needed.

iCustom West Valley Mall - screen_printing_tshirt_printing - Updated October 2026

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