Great Service. Mack road location had more inventory than the previous Big 5 in Elk Grove. Needed to take advantage of the multiple slipper purchases for half the original price. $24 was the original price item was on sale for $12. Great buy Muk Luks Women's Leanna Cozy Slippers. Great customer service Mack road! read more

When you are a small sporting goods company competing against a larger name customer service services in customer courtesy is a must having the right hours on website and on door is a must listening to a customer who is asking about it instead of being dismissed told not to worry about it and to move along is unacceptable. I have lived here 20 years and this is the worst customer service I have ever had and we always try and support the local smaller businesses in the Elk Grove area. You've just Lost a loyal customer. read more

The older woman there had terrible customer service, it was like she was barking at us when we asked a question.

I popped in to get my son some stuff for his upcoming tball season and they had exactly what I needed at half the price of what I would have paid elsewhere . Can't speak for the rest of the store but it seemed nice and organized and the employees were all friendly and offered help right away . read more

Don't go to this big 5. Ghetto area and also the worker there are dirty and unprofessional. Customer service skill is a must for these workers. You will likely will get rob outside. This dude with glass moves like a sloth. Take years to look for a shoe for you and also gave you the wrong shoe. Dude needs a new job somewhere where it match his speed. Thumbs down! read more

I'm writing this review because uive been to this store location several times in the past and i have had similar experiences. I'll say that not ALL of my experiences have been bad, but when it has been bad, the sole problem has been the customer service. i shop at Big 5 on a regular basis, in elk grove, in sacramento, in antioch (pittsburg), in brentwood, and lots of other locations also. i appreciate their selections of merchandise, and alot of times their pricing also. Most of the stores I patronize, you can tell there is an emphasis on customer service. Thats not the case at the Mack road location. It's almost like they are insulted that you are shopping there. Today I took part in their 1 day deal for ammo. They had a really good deal for defense ammo, so I initially went to the elk grove location. At elk grove, they had the 9mm ammo but they were out of the 45. ****as i am writing this, California is under a court order to NOT conduct any background checks for ammo purchases. The previous law, which was found to violate the constitution, has been struck down. I travel from elk grove to the mack road store, which is about 4 miles away. I walk in, no one greets me. I walk over to the ammo counter, there's no one there. My friend asks the cashier in the front if they didn't mind retrieving ammo for me. The clerk, named Ashanti, says no. Ashanti proceeds to say that the person authorized to sell ammo isnt working today. So I walked over, and mentioned to Ashanti that the CA ammo background check law has been struck down, and ammo can be purchased without a background check. Ashanti then states 'our store policy is that we have to have a background check for ammo." So I then reiterate, and I offer to show her the law on my phone. I said "as of this past wednesday, the law has been struck down." Ashanti then raises her voice and says, with attitude "AS OF FRIDAY WE DONT DO THAT". This situation is ouzzling to me because I JUST bought ammo at the elk grove store. Another employee named faith walks over, and she reiterates to me that EVEN THOUGH it's currently against the law (and second amendment) to deny an ammo sale, they are refusing to sell me ammo. Keep in mind that I have all my credentials and I am not a prohibted person. I was simply trying to take part in the one day sale in their ad. As I am getting ready to leave, a young man who works there (i didnt catch his name but hes african american, dark skin with nice wavy hair) asks me whats going on. I tell him. He offers to call the greenhaven store to see if they have the same ammo. On the call, the greenhaven store verifies that they aren't doing background checks at that location. I thank the gentleman for his service, and i exit the store. I was embarassed that Ashanti took that tone with me, especially while other customers were watching, and I was RIGHT. even if i was wrong, why would you advertise a product, have the product in stock, on a ONE DAY sale, and then have nobody on the premises who can sell the product?? read more

Big 5 Sporting Goods - Sporting Goods Near Me - Sacramento, California

This location is the worst Big 5 I have ever been to. Usually a fan but this location is a disgrace and the female manager that was on duty today was the worst. The price of the item was wrong, showed her the sale price on my phone and then she refused my digital coupon saying I couldn't use 2 coupons. I didn't use two coupons. I clarified the advertised price of 1 item and used 1 coupon. Then she sighed like I was imposing on her. It's fine. I can spend my money many other places and Big 5 won't be one of them. OMG I copied and pasted this review from the page below. What is wrong with Big 5? This was exactly my experience yesterday as well. You need all new management here at this store and I will never spend a dime at Big 5 again. I am just leaving Store 00065 where I experienced the worst customer service in my life. My sister and I went in to purchase snow gloves because we saw a one-day deal on 12/28/19 for $4 Polar Extreme insulated gloves. As we were looking for gloves, I asked an associate if the gloves we were looking at were a part of the $4 deal. She said "I'll need you to find the ad so we can honor it." After finally finding it, I asked her if it was the correct one. She then said "When you're ready, you'll need to print coupon and pull up the barcode." When my sister went to ring up her stuff, the same associate rudely, with so much attitude, said "You need to find it." My sister told her "What do you mean? It's right here." After taking a look at my sister, the associate stepped back, turned to the associate behind her and said, "Can you help her? I can't." The next associate looked at my sister's coupon/barcode, tried scanning it from the phone, and after it didn't work, the next associate who helped us pulled out a sheet from the register with all the barcodes and scanned the correct ones for us. All the while the rude associate was murmuring in the back, saying "I can't. I'm not doing this today!" Wow, what attitude! Not our fault you chose to come to work on a bad day! Seriously need to check yourself. I am entirely unhappy with this experience, the associate's name is Adrieanna at the Big 5 off of Mack Road. She was so hostile, rude, and must have been having a bad day because her attitude was completely unwarranted. I don't know why she made it so hard for my sister and I to use our coupons on snow gloves when they have the coupons right there at the register. What? Was she pissed that we got a deal? Does she not like her workplace? Whatever it was, she needs to take a class or three in human decency because what you put out in the world will come back to you and she will absolutely get her karma. Soon! If I were her, I would watch my back every time I leave the store. I will no longer shop at Big 5 after this experience because if that's the people they're employing... well, then, no thank you. I'll take my service and my money elsewhere. read more

My son and I were desperately looking for football cleats. Our first stop was Dicks sporting goods at Delta and unfortunately they didn't have the size I needed. We went to Big 5 on laguna next (completely forgetting that there was one here. BIG 5 on Laguna Blvd was also very limited, which is understandable because it's the season everyone is buying cleats I assume but the workweek there tried to sell us the only size 9 they had which was very old and USED! Come on, we're desperate but not that desperate. finally drove to this location. We went straight for cleats and a very nice young lady approached us. I looked at her name tag and was only able to see EMI... I didn't wanna be rude and stare. She was an African American young women so if anyone knows her name please let me know! Anyway we asked her for a size and she politely said I'll be right back. While waiting another associate approached us to ask if we needed assistance! Wow,I was impressed. The lady comes out and she says she didn't have the specific shoe in our size but she offered to bring all the size 8.5 and 9 she had so that we could choose. Great idea, I thought. A couple minutes later she comes out with 3 boxes. My son was able to fit 2 of the pairs. He couldn't decide so we decided to take both! Thanks to the young lady, who we saw clocking out right before we checked out. Her shift was almost over but not for a second did she ever make me feel rushed or like she was annoyed that we walked in last minute. I honestly didn't know we had walked in when they were ready to close because they were all so nice and friendly. Thanks for the great service. read more

This location is super disorganized and so many things shoved into it that they couldn't organize it if they tried!! I came in for shoes but they didn't have any in my color (even though the one I was holding was the color/size I wanted). read more

I wish I could've gotten her name, but I am sure she is the manager there. The manager that helped me yesterday was absolutely amazing & I could see why she is the manager. I came in because there was a deal on tents, for my senior seminar at Sac State, my team & I decided we wanted to make care packages for the homeless around downtown Sacramento. Long story short, the manager helped me find as many tents that was in our budget, & she helped me carry it out to the car. She is incredible, went above & beyond, & honestly the reason why I will be returning back to Big 5. read more

When it comes to sports, exercise and activity related equipment, this store first comes to mind. This business has been at this location and remained a strip mall anchor store for many years. I almost always find what I'm looking for in general. I'm not even athletic or active any more, but shopping here has always been a pleasant experience. It's fun to browse and see the latest products, clothing and foot wear. I've purchased some comfortable and fashionable pairs of sneakers over the years, especially when a sale is going on. The employees are friendly and ready to offer help. Even when my boyfriend couldn't find a specific replacement product that Big 5 once sold, the sales clerk had the knowledge about why it was no longer available and recommended a possible alternative. The alternative would not have been helpful in this situation, but I was impressed that we didn't get the "sorry, but we don't carry that anymore", brush off. There are a lot of competitive sporting goods stores out there that have come and gone, but I'm glad to see that this Big 5 remains a staple in my neighborhood! http://www.youtube.com/watch?v=WvxY7o1U7pc read more

Big 5 Sporting Goods - Big 5 Sporting Goods entrance - Sporting Goods Near Me - Sacramento, California

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I've never understood why businesses allow their employees to follow customers around the store. I strongly disliked the behavior of the employees at this location, pretending to organize already organized items while watching me shop, completely ignoring the miscellaneous items on the floor. It was an overall uncomfortable experience the cashier was nice but I wont be returning. read more

Meh, other places are lax on the face mask issue. I've been in out numerous locations to see which stores I'll continue to provide my business with. Definitely NOT this store. Straight gestapos in here. Just my $.02 Believe me I've been all around town and no one cares if I wear a mask. I have my wife with me and she wears hers. read more

I needed some steel toe shoes at the last minute and stopped by another location on my way home from work and bought a pair of shoes with no assistance. I was wrong and the shoes I bought were not steel toe (again, no assistance at the first place). This location was super helpful. Karen was warm and friendly. I didnt get the name of the other 2 employees in the back, but they were both very helpful and friendly too. I couldnt find any reason to give them any less than 5 stars because everyone was so helpful and they had way more stock than the other place. Thank you, Karen and crew. I appreciate the excellent customer service. I will definitely remember you when I find myself in need again. :) read more

I walked in and saw the cutest stuffed TY Animals and wanted to buy it as a gift. Was about to pay for it but there was a line. So I decided to go use the restroom before getting back in line. Bathrooms are not available to customers anymore. COVID excuses. read more

I am just leaving Store 00065 where I experienced the worst customer service in my life. My sister and I went in to purchase snow gloves because we saw a one-day deal on 12/28/19 for $4 Polar Extreme insulated gloves. As we were looking for gloves, I asked an associate if the gloves we were looking at were a part of the $4 deal. She said "I'll need you to find the ad so we can honor it." After finally finding it, I asked her if it was the correct one. She then said "When you're ready, you'll need to print coupon and pull up the barcode." When my sister went to ring up her stuff, the same associate rudely, with so much attitude, said "You need to find it." My sister told her "What do you mean? It's right here." After taking a look at my sister, the associate stepped back, turned to the associate behind her and said, "Can you help her? I can't." The next associate looked at my sister's coupon/barcode, tried scanning it from the phone, and after it didn't work, the next associate who helped us pulled out a sheet from the register with all the barcodes and scanned the correct ones for us. All the while the rude associate was murmuring in the back, saying "I can't. I'm not doing this today!" Wow, what attitude! Not our fault you chose to come to work on a bad day! Seriously need to check yourself. I am entirely unhappy with this experience, the associate's name is Adrieanna at the Big 5 off of Mack Road. She was so hostile, rude, and must have been having a bad day because her attitude was completely unwarranted. I don't know why she made it so hard for my sister and I to use our coupons on snow gloves when they have the coupons right there at the register. What? Was she pissed that we got a deal? Does she not like her workplace? Whatever it was, she needs to take a class or three in human decency because what you put out in the world will come back to you and she will absolutely get her karma. Soon! If I were her, I would watch my back every time I leave the store. I will no longer shop at Big 5 after this experience because if that's the people they're employing... well, then, no thank you. I'll take my service and my money elsewhere. read more

2 stars because there's no restroom even for customers. Even as a paying customer, still had to walk all the way to Seafood City to use the restroom. Inconvenient. read more

0 Stars Employees suck... manager could not sell me a shirt because he couldn't find the price for it online. As a manager myself this is horrible because as a manager we please the customer any way or form. There was a employee who wasn't working that was rude Asf . They see people in line and grab the person behind the person who is next. Just terrible I'd rather go to dicks sporting goods for all my sport equipment. Never again!! Prya The Cashier was the nicest person there and she was trying to help me out. Everyone else needs to be trained again especially light skin manager and white man as a manager just terrible. She wasn't even on the clock and was rude Asf!! read more

Just came out of there and had a horrible experience. I just had some extra time on my hand so i wanted to shop. I wanted to try some clothes on but the manager said only 3 at a time which I complied but id new id be a nuisance because I came here to shop. When i came out with some clothes the guy was like "they fit" and I was like naa. He said man you gon have to leave in short cuz i aint got time for this and he said this (not verbatim but to the best of my memory) in front of the manager at which i asked him so you dnt have time to offer me customer service. He was then saying i aint got time for you to not have a made up Mind. Let me remind you readers i never asked for there assistance unless it was to open the door so its not like I was trying to be anywhere near them since I already sensed a bad energy. I got stereo typed and got called security on too all cuz i just left a workout and maybe they perceived I did not have money and came to spend. Anyways please I really hope the person over the manager heres this because I dnt care what position you are she should have told her employee he was out of line for rushing me in a store. Oh also forgot to mention when i first came in the store i found a basket ball without its retail packaging i asked if i could get a discount for it and they literally went to go see if I ripped the package and stuffed it somewhere just to get some money off. Like damn why you got to think the worst of me right off the bat. You do not even know me. Give people benefit of the doubt. On my way out the store as i told her employee he was out of line she told me you will not have an attitude with me in my store (as i was already leaving out the door so she was late with that line). I kinda got to her level and said "already did" which i dnt perceive I had an attitude I just entertained bologna when i didnt need to say anything back. Bt she had the audacity to say dnt ever come back to my store. Now Ima be as PG as possible here, because I do not want my yelp to be taken down because people should be informed BUT what on Gods Green earth would make you think id want to come to your store let alone share the same city with you. Idk about you bt when I get bad vibes i dnt care if we have common interest. I can network or research and take my business elsewhere. Theres big 5s everywhere. I only came to get a basketball, not like some ancient artifact. This place is cold and lazy bring your dollars elsewhere. I am not a window shopper i came to spend. Yall lost profit cuz of yall cold staff. read more

I really really really like this place.. whenever I can't find something I come straight to Big 5 because they always seem to hit the spot when others are empty or don't carry that particular item. I stand by this place because it has saved me so many times, LoL. Last trip was for South America and I needed a waterproof jacket and I couldn't find it anywhere.. not including online since it was last minute.. and what do you know. this place got it.. prices aren't that bad also.. sometimes if you go to their website they'll have coupons you can print out .. Yay !! I've live in SoCal and Vegas and there was always a Big 5 near.. read more

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extremely helpful staffs here from floor to cashier. i was visiting my family and needed some gloves and ski clothes for the kids. staffs were very busy with other customers but still manage to greet and assisted me in finding the right size and locate more merchandise throughout the store. Left the store with big purchase and very pleased, Thanks guys read more

Really bad customer service- I don't know why the store hired such rude people that knows nothing about customer services. The cashier Input the wrong amount for one of the items that I was going to get. I asked her that the box and the tag on the item said was this amount why am I getting a different amount? She rudely said if I have questions I need to go back to the department of the item and ask whoever working in that department and get back in line when I'm ready to pay. Again, I asked her I'm just letting u know u input the wrong amount, she got hella mad and started raising her tone and telling me she can't help me and that if I still want the item. I said no, u can keep it. Will not shop there anymore!!! read more

This store has provided exceptional Customer service to me and I am really satisfied. I bought a pair of defective water sandals and did not notice until I had to use it because I was already at camping I desperately used the defective water shoe. I explained the situation to the cashier and he told me to bring in my receipt and he would exchange it and they kept their word! read more

I just wanted to thank Matt at the Mack Rd location for helping me find the best looking and priced rifle bag. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Sacramento, California

Vincent was a great help! He reserved shoes at the Laguna Storewhen he couldn't locate the ones I wanted!

Came to get some shoes they had on sale in their add. The gentleman in the shoe department Brian was very kind and attentive. I got 2 sizes and needed another size he had no problem with going to the back to keep getting shoes. Wonderful customer service at this store. read more

I usually use a SPIBELT for running, and Fleet Feet Sac only had Nathan or Amphipod versions, and other options such as the Flipbelt. Decided to come in here race weekend to check out my other choices. First person I asked directed me to arm sport bands for holding smartphones, and the second stop was actual fanny packs, but by the third try better explaining what I was looking for, Brad brought me right to the corner where they had the hydration belts and expandable ones -- SPIBELT included, as well as Nike. Both were around $20 which is about right, although I didn't find a color I really liked. It's good to know they do carry the item though! Since I got a bigger phone, I need a bigger zipper opening to accommodate and secure it. I also checked out their sale on running shoes, including youth sizes because I have small feet and can get away with kid's shoes for lower prices, and they did have quite a selection. What surprised me the most was that the "Hot Price" sticker said one thing, which I already thought was a good deal, then when scanned, was $5 less than the "Hot Price"! A steal indeed. Store is neatly arranged, lots of items for every sport. read more

Decent selection prices same as website . Helpful staff for the most part . Overall good experience.

The most hostile experience I've ever encountered in retail for sales associate adrienna. For coming across someone for the first time sure felt like she had some personal agenda towards me. Seriously makes me think people should be screened for mental and emotional stability before being hired. Worst experience ever, I'll never take any future consumer transactions there again. Just horrible, so belittling and condescending for just a sales transaction like really, it's not that serious. You might really need to reconsider your whole being and learn to be kind...jeez. read more

I go here whenever I need to buy tackle equipment and shotgun ammunition. Really nice guys behind the counter who know their guns. The only downside is their limited shotgun selection (they seem to have more airsoft and air-rifle arms) read more

Very good store with good service. I have bought quality sporting goods and other items from this shop. I know that since I bought good track shoes which I used to run a 5:53 mile. And I got some c02 cartridges/6mm .20 gram rounds for an airsoft pistol. All I bought has worked perfectly. Prices are decent as well, cheaper than most stores selling this stuff. The only complaint I might have is the selection and of items available. read more

I don't shop at this location all the time but when I do this store always has great customer service. Which I feel is soooo important! I have visited a few other locations and they have no customer service, I feel like im talking to a wall lol..But anyways keep up the smiles and awesome service. P.S.thannnxx for saving me some bear paw boots! & I have to say this will from now on be my big 5 location! ! read more

For only having 2 sporting good companies around the area. This place I always hope has a great selection never does. But they have great customer service and knowledge on merchandise read more

Prices are ok. I usually go when I have a coupon. People are willing to help you out. Good selection of fishing gear.

If I could give zero stars I would. Horrible customer service. I'm the only one in the store, go to the counter to checkout and 2 employees continue to talk while I stand and wait. Didn't acknowledge my presence or help at all. Continued to be rude to me through out the whole transaction. I'll be going to Bases Loaded tomorrow...and never back here read more

The selection here is just so awful, it's not even worth coming. You'd save so much more time and money going to the Nike or adidas store. I would not my time and energy here. read more