Running around last minute to find life jackets before we go rafting/ floating down the American River and we just knew Big 5 was the best place to stop at for our essentials. Life jackets were even on sale too! Adult size for $19.99 was definitely a win for us! Staff was very helpful and nice too! read more

Thank you Big 5 for helping me with the Return of shorts bought in April. Lesson learned- always keep the receipt! Since I had mine it was a super easy refund! Looked around and found another good deal on some flannel pj pants on sale. read more

Big 5 Sporting Goods - Kids athletic shoes and couldn't fit them all in the pic. - Sporting Goods Near Me - Elk Grove, California

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I love Big 5! Especially, the Elk Grove, Mack road, and Greenhaven locations. Today, I stopped into the Elk Grove Laguna location to grab a coupon deal! I was assisted by David and another employee who assisted me with excellent customer service. The selection was the PUR weighted blanket on sale for $15 from $50! Great deal! read more

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I come here often and I have had mixed experiences. I typically leave with something. The have a wide range of sporting goods. I have found that they are pretty good about carrying a wide range of ammo and the prices are decent for California. The shoe selection is above average and the employees are very quick to help or make suggestions. I used to be an avid fisherman and would frequent them for most of my tackle needs. Come check them out, but be prepared to pay more than Walmart and a lot less than Dick's. read more

I went to the big five yesterday and there were two new people there. One of the guys was very big. The other guy was a little shorter and much thinner. When I walked in the thinner guy, kind of said hello. The big guy just stared at me as I walked in. I walked around the store, looking at things from end to end. No one ever asked me if I needed help. I didn't find what I needed so I started to leave and I was walking out the door the big guy just stared at me. My how things changed. Before this visit yesterday, I always got a greeting from one of the staff members as I walked in and I was always thanked for coming as I walked out. I don't think I'll be going back here again. Note: this review is based on a personal, factual experience and posted here to document that experience. read more

I just came from this store and made the trek there after not finding the sleeping bag I needed at the store near me. I called this store and thankfully I spoke to a sales associate named Anamarie who was kind enough to check on the item I was looking for. I had already seen the item from the special deals they had online so I really wanted to get it for my upcoming camping trip. She helped me when I got into the store and also got the item from the to shelf. Thankfully, I had time to drive the 27 miles to the store!!! There was another sales associate at the register who also was nice and friendly. Sometimes you go into these stores and customer service is just lacking, like they don't want to be there or just hate their job. It does not appear to be the case here in the Elk Grove Big 5. I'm really glad I came into this store and got the help I needed. Thanks everybody who helped me today, it made my shopping experience (and my long drive) worth it! Keep the great customer service! read more

I had an urgent need to buy basketball shoes for my son who forgot his pair for practice, and Big 5 was the closest option. Upon entering, I was greeted by the staff. However, I had to search a bit to find their limited selection of basketball shoes. An employee eventually helped me find the right size, but I had to ask for assistance. At checkout, I inquired about any promotional discounts, but was informed that it takes 24 hours to receive one via email after signing up for their rewards program, so I declined. They do accept ApplePay, which was convenient. The shoes worked fine for the day, but not worth the $50 retail price for a pair of very basic Adidas. There is a 30-day return policy if needed. 4 stars for the limited selection and the need to ask for help, but overall, it was a satisfactory experience. read more

When you enter this store they will profile you and make you feel that they are watching you. I understand they want to protect their merchandize but don't make your customers feel unwelcome. I was looking around on what to buy and the lady kept asking if I want to checkout. I ignored her and she came up to me like I'm a dumb stupid homeless man that needs to leave. I told her I'm still looking for the yoyos and I don't shoplift. I told her I'm a nurse and I just got paid. I have a lot of spare change to buy some toys. She apologized but her nasty attitude is enough to turn me off at this store. read more

At the same time every year T-ball rolls around. And I always forget to get a belt and socks for my toddler until it's the day of picture day. I scramble and freak out and I'm sure I lose tons of hair over it. But not this year!!! This big five is located right next to my house and I was scared that they wouldn't be open in time for me to get my daughter's socks and belt. But they open five minutes early. I ran inside. A wonderful woman named Tammy helped me out. She took me exactly where I needed to go. I think I was in and out of the store in about two minutes, which is awesome because usually I wander around all of the stuff they have to offer and get distracted. I am so happy that the service there was fast and efficient and knowledgeable and I really owe her a lot this morning. Tammy, you are wonderful! Thank you for making this experience very stress-free for me. read more

Having a Big 5 Sporting Goods in Elk Grove is nice, but service needs improvement. Today, I went to buy an item from the 1 Day Deals. I specifically asked if there were any limits, and the manager, Natalie, said there wasn't one. I continued to purchase a small quantity of the one item. After I had already paid, the number of items was only discounted up to a specific limit, meaning there was an actual limit. When I inquired about this, Natalie said she thought I asked if there was a limit to how many I could buy. I reiterated that I had asked about any limits because it was a 1 Day Deal, but she couldn't offer a refund, nor could I return the extra items. In short, check any discounts and the final price before you pay. Some things are final sales and can't be returned or credited. read more

The employees here are always smiling; I love this! The prices are very fair, and there is a large selection of everything.

Online there store hours for Sunday indicate 930 for opening time. Arrived at 930 and as I pulled up we seen someone cleaning windows on the inside. Tried to open rhe door and it was not opened at 930. waited for about 20 minutes tried to call the store no answer. Waited til 10 and no one still opened the door. When i have shopped in here the store is unorganized dirty and no costumer service. will not he back all i needed was a pair of baseball socks couldnt get them read more

We had excellent service today at Big 5. Thank you Natalie for being understanding and super helpful. We appreciate the amazing customer service you provided. read more

I have seen so many huge mega sports stores come and go in the last 10-15 years. I thought Big 5 will not be about to compete with those mega sports chains. But guess what, I'm wrong! Big 5 doesn't have everything you're looking for, but they have most of the items you needed with a much lower overhead. They are the winners! This Big 5 store in Elk Grove/Laguna Creek is opened more than 20 years ago if I remember correctly. The store still looks pretty good inside and out. They have most of the sports items I'm looking for when I needed them. The store is clean and organized. The employees are nice. This is what most of the customers wanted! The parking lot is safe and clean. I have no problem finding a parking space whenever I'm there. read more

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It's been a very long time since I came back here. It is winter season, so there are a lot of snow gear and sled, etc in stock. We basically came here for a toddler snow pants, which they had a certain brand on sale. They didn't have many size 4t left and luckily an associate was able to assist and found us a snow pants that was on sale. read more

5 stars for their awesome customer service!! I came here and purchased one of their 2 available kayaks . It was a 10 foot long kayak about 50 lbs. Justin and Chen both helped me carry it out to the car and even tie it down with the kayak carrier kit that I also purchased there. Props to both Justin and Chen for going above and beyond and providing me with such fantastic customer service. I appreciate you both! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Elk Grove, California

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Well after a rough start I have had to go back a few times for other items. Everyone is entitled to a mistake. They made one my first visit. Since them they have been great. Helpful. Even discounting some baseball pants that had a little dust on them. I have been very impressed by my recent visits. read more

I don't normally write reviews on Yelp but for this unnecessary experience, I must share. After getting brunch with my 3 kids and my bf (which is in the same shopping center), we walked over to Big 5 and decided to do some shopping. Once we walked in, the store manager had already started eyeing us. I had grabbed some items to purchase and so did my kids and boyfriend. I noticed each and every time I turned around, the store manager was in every corner watching me. Not only was he watching me, he was watching all of us even when we had separated to roam around. This by far was the most racist and uncomfortable experience ever! Given that I am Southeast Asian and I look a bit darker than your ordinary East Asians, I found this pretty rude and discriminating. I hope the company realize that they are chasing away their customers. I won't be shopping there anymore. read more

Natalie at big five was very helpful over the phone checked on shoes for me! She provided excellent customer service and I will be a repeat customer. read more

We went to Big 5 last Friday as my son needed a new pair of shoes and a swimming trunks. My son is very picky, but he found the shoes and trunks that he likes. During our check out, I was searching for coupons and discounts, we assisted by Lorina and she was patient and urged me to review the Big 5 website for coupons and other promotions on my phone. I was very amazed by her knowledge and patience. Plus the store was very organized and well stocked. Thank you Big 5 in Elk Grove and Lorina. read more

I went to get my daughter tball equipment and I had no clue what I should get other than I knew pants, socks and belt and mit. They sent someone over to help me and she was extremely helpful we got everything we needed. 4 stars because they don't carry toddler shoes which was a bummer read more

I needed to make an exchange but had forgotten my ID and the manager had made a snarky comment and a racial slur towards me. It made me feel very uncomfortable as he is an older white man and I am a younger woman of Asian descent. Him and the younger worker with colored eyes were both laughing and making me feel very uneasy. I would definitely try to make the drive elsewhere if you'd like to AT LEAST have a decent shopping experience. read more

Went to Big-5 in Elk Grove at about noon today to do quite a bit of shopping. Was told by cashier near the door I needed a mask to enter. I said sure, can I have one? Her response was-sorry but no. Another employee quickly approached (the manager?) They seemed pleased to give me directions to Dick's Sporting Goods across town, where I will happily take my business. read more

Went in to buy Promotional Ammo. Was assisted by a woman with long dark. She advised me that I needed a Passport or Birth Certificate for purchase. (I bought ammo at another store that same week and was not asked for either of these). So I asked her again and she confirmed, insisted that I needed either. Went back with my Passoort a couple days later. Was assisted by a tall,bald man. I advised him that I wanted 3 boxes of the Promo Ammo. He started checking me out on his computer then told me that he cannot help me today and he got locked out of the system. I asked again and he conformed that he cannot complete the sale as he is locked out. He advised me to come back the next day as he comes in at 11am. Went back in again for a 3rd time. A woman with medium length dark hair asked me if I needed help. I advised her that I was waiting for the man from the previous day to come in so he could help me pith the Promo purchase. I pointed to the ammo and she said, "I see them turned upside down". She said she could help. She took my ID and asked if it was a Real ID and I confirmed that it was, She proceeded to check me out and completed the transaction within 15 minutes. I advised her that this was my 3rd trip in to purchase Promo Ammo and that my Promo Price was now eaten up by having to come in 3 times. I advised her that the woman from my first visit said that I needed a Passport or Birth Certificate. She said she will take care of this and a Passport or Birth Certificate is not needed if I have a Real ID. This review represents my personal visit to this store and is based on the facts as I experienced them. In the end I paid more for the Promo Ammo. read more

Stopped here this morning for snow gloves and a sled and as soon as I entered I could feel the negative vibe from the 2 females who work there. No one greeted us or asked if we needed help. When asked if she could get a sled down she yelled at one of the male employees to get it down without even saying anything to my son who asked. I didn't catch her name but she was the one hanging the gloves on the shelf. Then the cashier, also female, also had no personality. No smiles no good morning, nothing but finally said have a good day without emotion. I will say the 2 guys seemed to be awake and had a much better personality. So my star rating is 1 star for the store being open early and clean 1 star for having items in stock and 1 star for the guys. Oh I really hope that neither of those young ladies are the manager cause that would be bad on so many levels. read more

Thank you to the The Sunday Team (Krystal, Amber, and AJ and the tall older gentleman) for assisting me with my 2019 deer hunting license and drawing and deer tag. Much appreciated your patience, determination, and A+ customer service with getting the correct STARS & STRIPES bean bag toss game. Y'all made a satisfied customer today (May 26, 2019 approx 6pm). read more

Big 5 Sporting Goods - A great Memorial Day Weekend deal right here. Thanks again, Sunday Team for making it happen ::Two thumbs up:: - Sporting Goods Near Me - Elk Grove, California

3/19/19 I used to come here all the time growing up. I haven't been back recently until today around 6pm. As I walked in, I was promptly greeted by Anthony. He asked if he could help me find anything. I told him what I was looking for and he guided me in the right direction. Anthony also helped me out when I was ready to checkout my item. I really appreciate him asking if I had any coupons or discounts I wanted to use. I had a coupon in the car, so thanks to his outstanding customer service I found exactly what I was looking for and saved money! The store is smaller compared to competitors but this location carries a lot of items in stock. There's plenty of parking in the lot. Check it out! read more

It's official, Big5 on laguna blvd. is probably the worst sporting good store of all the Big 5 stores in Sac county and I've been to the ones in Folsom, RC, Arden, Carmichael. Man.... talk about poor / lack of understanding to loyal customers. I witnessed Big 5 staff treat a customer like they did not matter. Telling the customer " it is what it is" . "we can't do anything for you about this" . What ever the issue was it could have been handled better with a little understanding & compassion. Seeing this will want me to shop elsewhere. read more

I love big 5 as a store and company. I haven't had a problem with this store until today. I was looking for fishing gear and this assistant manager Zack was watching as if we were stealing, which was really weird being followed. But on top of that, he was rude to the cashier giving her a lot of attitude and speaking very condescendingly towards her. Then I realized I was charged extra when on an item that was marked down so I came back in and he grabbed the item out of my hand rudely and then said "looks like I owe you a $1.27" and laughed. I'm sorry it only had 2/6 hooks it was supposed to have. I have never had such a bad customer service experience at this location. read more

Had a good experience with the crew. Bought a treadmill, but was mispriced at the normal cost. They had the treadmill in stock and got an additional 10percent off the purchase. Great deal. Only drawback is no delivery. Oh well, for less than 50% of the MSRP, I can pick it up myself! Great prices decent environment. Will post after I get it home and see the quality. Beats Dick's. read more

I'm on their email list so I get updated on new sales going on daily. I usually would shop at my closer located Big 5 on florin and green haven but their service is some what questionable. I found a shot gun on sale that I had researched being a good quality fire arm for a good price. I tried going to florin then Mack road and then having to make appointments and it's seemed like a lot of trouble just to even get any help looking at the fire arm let alone purchasing one. Then I finally call laguna and like a ray of sunshine Dave Hernandez to the rescue. He answered all my questions and asks me to come down at my convenience then as I get there he greets me with a smile and asks If I was the person he had talked with earlier and I responded YES! He was very informative and helpful with the transaction with purchasing the fire arm and I also decided to buy some ammo as well so all in all I spent close to $500 and thanks to Dave I'll be looking forward to spending my money with him and his store! I want to also say this is the first time purchasing a fire arm from big 5 and my previously shopping experience left me not wanting to go back to big 5 ever again but thankfully I decided to give this location a chance and it served me well to meet the manager Dave Hernandez make sure you ask for him he is patient, informative, and knowledgeable. He also seems to run a tight ship at the store directing his staff to other patrons while entering the store. Thanks Again Dave I'll be back to purchase my future sporting goods from you! read more

I had a 10.00 off coupon if I spent 30.00 - I bought a 29.99 pair of tennis shoes size 81/2 and then found a 9.99 pool raft. That met the criteria for 30.00. However, I thought I would grab a size 9 shoe just in case the smaller ones didn't fit, for my 92 year old friend who survived the Paradise Fire. Upon returning the size 9 shoe, I was told that the 10.00 off coupon was spread out among the three items I purchased. Nice tactic "Corporate" -So I am not getting my full 10.00 off after my return - Even though I had still purchased over 30.00 worth of items. This will be a nice lesson for my 7/8th grade math students. You lost my business and maybe some of our youth will learn a lesson too after this slimy business tactic. read more

I'll make sure not to shop here anymore! They want to make a mandatory to wear masks a week before it's lifted but they don't want to hand them out and they want to make you pay for a mask even though it's not mandatory in the State of California! Shame on you Big 5 I'll make sure to tell all my friends that your the only business in Elk Grove that wants to make it MANDATORY to wear a mask not a requirement. And to tell me they don't give out masks they just sell them is a slap in the face! Yes I am furious! read more

I had a positive experience today at our local Big 5, Store 00264, that I have to share. I'm in need of 2 twin size air mattresses this week. I've checked Walmart prices and Big 5's are better on a particular brand that's currently on sale. With Covid, I've become accustomed to the convenience, speed, and competitive prices on Amazon but I'm trying to remind myself to "buy local". So I drive to Big 5 about 1/2 hour before closing. Queen size is available in stock on the sale brand but no twin size on the shelf. A nice gentleman (the manager?) asks if he can help and I explain what I'm looking for. He double checks the shelf, none there. He tells me he'll check inventory online. It shows 2 in stock in this store and 5 at the Florin Road store. He offers to check the storeroom, which he does to no avail. He calls another associate to double check with him again, then rechecks the shelves in case the 2 elusive boxes are behind other brands... still no luck. So he apologizes and tells me that the Florin Rd location will have the mattresses. I explain that I don't want to drive that far and I ask if he can give me a better price on the other brand that's not on sale. He tells me that he'll give me the (previous) sale price and marks them down for me. The price he offers me is costlier than the other (elusive) sale mattress but nonetheless a sale price that is very fair. I'm so pleased! The young lady at the register accepts a coupon code from me that was on Retail Me Not, and a young man came from stocking the shelves and very sweetly offered to carry my somewhat heavy boxes to my car! Now THAT'S SERVICE! I am absolutely going to check my local Big 5 every time I need anything that falls within the parameters of what their stores would normally stock. Big KUDOS to the Elk Grove staff this Sunday evening! read more

If you have been to a Big 5 Sporting Goods store, you probably experience the same type of service. They usually only have a few staffs on hand and when they are fully staff, it takes a while for them to help you. I recently purchased a combat knife for a camping trip and had to ask for someone to help me. Even when I was looking at the knives, the staff possess little to no knowledge about the equipment except for the price. I rarely go to Big 5 unless I need to purchase random sporting equipment. I'm really surprise that this company is still in business. If you are hoping for the type of customer service and product knowledge like you are at a REI, then go to REI. If you know what you want and don't care about customer service, this is the place for you. 2 stars... Enjoy! read more

Went for the first time today! We got greeted by Tiana right away which is always a plus! Got some screaming rafts and cooler and also managed to find a dress got everything and more! On our way back home we realized my hubby left his phone :( we called, with concern. Tiana grabbed it, excellent customer service, found our new sporting goods store :) read more

I have to give props to the manager of this store. I don't recall his name, but he is the taller man who I believe is the head manager. I don't know how many times I've been to this store and received the best customer service. I do not know how the store as a whole compares to other in regards to prices, but when it comes to firearms, Big 5 can be quite competitive. I don't know how many gun stores I've been to and just left irritated each time. I seem to always leave here (when researching guns at least) with a satisfied experience. I have dealt with other employees at this store who have also been very nice and helpful. If nothing else, I love the customer service here which to me is sooooooooooooo important, and in addition to the customer service, I also decided to buy two firearms from this location because of the competitive prices. Good job Big 5, and good job whoever that manager is who helped me today! P.s. I go to this Big 5 all the time because I live right down the street! :) read more

This location so deserves the 2 stars that they have. I just called because I wanted to take the FSC test after the associate put me on hold to get someone else I got this guy who I could tell hates his job and doesn't want to be there. - Me: hey just wanted to see if i can take the fsc test today? - big 5 guy: ok... - Me: so.. is there someone there today so i can take the test? - big 5 guy: no he's not here today. He's usually here on mondays. - Me: ok.. is there a certain time on mondays? - big 5 guy: usually in the afternoon. - Me: ok.. so is it just mondays or are they in any other day..? - big 5 guy: yeah.. i actually don't know their schedule. I just know he's usually here monday afternoons - Me: ..ok well great. Thanks! *click* I could not have hung up on him quicker. read more

Never again will I shop here. I just attempted to return an item back to the store and was told by the manager that I couldn't. I bought a pair of shoe inserts for my daughter last week only to get home to find out that inside the box someone had stole the inserts out and switched them with some sort of shoe pad. Totally not my fault, myself nor the store clerk checked inside the box during my original purchase. I had my original receipt, the debit card that I used, etc. What hurts the most is that I've spent thousands of dollars at this particular store over the last few years and now they just lost a customer over $30. I will shop at Dick's from now on because this was not ok. read more

When it is cold and rainy, customers don't appreciate waiting outside when your hours say you should be open. What makes it worse? When someone comes to the door, says they are closed, those outside point to the sign, the worker asks US what time is it, says they'll get someone to open the door, and NO ONE COMES BACK. You lost customers, including us. If I could give zero stars, I would. read more