My name is Tracy L Pleasant. I went into Big 5 Sporting Goods in The Perris location on Wednesday, July 15th at 1:40pm. The person that greeted me, then helped me was a nice lady named Helena. Not only did she give me my military discount, but her customer service was excellent! She made my shopping experience much nicer than other shopping experiences. God bless her. Sincerely, Tracy L Pleasant read more

When coming into this store we were greeted by a very sweet man, he made us feel welcomed. I ended up finding a baseball hat for my son. The price was decent. The store looked very clean and organized. I love when there's plenty of parking and this location didn't disappoint. read more

They close the store 45 min earlier then the closing time. I went to the store at 8:15 the doors where close even though the open sign it say open read more

This store is organized and the associates do their best to help. They have a few associates on their team who can speak Spanish and assist Spanish speaking customers whom I've noticed are 50% of the customer basis here at this store. The fishing bait Fridge is stocked often. I'd look over the website for their item I'm interested in where it be a promotional item, a clearance item or the last item of that product available in store, I would call the store location and do a product inquiry. The dressing rooms are cleaned often. I notice this store carrying men's items more often and the clearance shoes and items for both men and women from other big 5 sporting goods stores in the region are sent here to this Perris store. read more

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Since the last time, they have gotten better.I 1st spoke to Yvonne today about my fish. Licence & I did not show at 1st, she went to manager Connie and dug more into the Pc and they found me there. I thanked them both for their time. This is the way it should be. read more

Worst customer service! Price tags in the wrong place and when I questioned it I was talked to like I was stupid. Called customer service and they just apologized but still was not helpful at all. read more

This place sucks...no help and attitude! I went to buy my husband a shirt for surfing or whatever that thing is call and asked the guy He knew what we were talking and his like no we have non. My daughter said let's go look them have to have some trust me... and guess what like more than 5 shirt of that were there. I went to pay the girl gave me a bit of attitude I was like ok good I don't shop there read more

This store is not setup for purchases online, and then pickup in store. ALWAYS look on their website first before making a purchase in store. Prices fluctuant. For example: tonight I was buying a pair of $125 snickers, online price was $99 and if you buy online they have a 25 off online purchase, and pickup in store. Perris location would not honor online discount, nor match price . I decided to order online. Can someone from the store or corporate explain this? read more

I grew up with these stores and use to love them but in last few years coming in to buy A fishing licence(which is not cheap any more in Calif.) The cashiers are never schooled about them and come off as being dumb about one of their much needed items! Example: Salt water fishing and lake fishing are 2 different prices. Add another cost for 2nd pole,Etc. They have a paper with the ones you need and just point at it with no knowledge about what is on it. Another thing, when someone comes in your door, please look directly at them when greeting them, instead of looking down and making it seem like you mean it! read more

This place is okay , yes just okay. I mean there is low inventory due to the pandemic. I get that but the customer service from Kayla is really terrible. I bought some weights there and I had to return them because I grabbed the standard weights instead of the Olympic. She was very nasty and didn't even bothered to look at my receipt and then walked away. I asked for another associate to help me and she stated she was the "manager". I really hope she isn't the store manager because she has no customer skills what so ever. read more

Taking a winter camping trip next week, so needed to stop by Big 5 for a pair of cold-weather gloves and a beanie. I had already tried a couple of stores but, due to the recent cold fronts, both stores were out of stock on both items. Needless to say, my hopes weren't too high. Upon entering the store, a young man behind the counter greeted me with a big smile and a warm welcome. He sounded genuinely friendly in his greeting, so I decided to save some time by asking him where the gloves and beanies were. SIDENOTE: I will be heading to Joshua Tree NP on Sunday for five days. Coincidentally, the helpful young man's name? Joshua, of course. After I made my purchase, I decided to shop around a little... mainly for camping gear. I like checking out the outdoor survival gear... never know what you'll find there. Nothing unusual or interesting this time. Now I've been in this Big 5 store several times in the past, and though the employees are always helpful, I can't ever recall being greeted as I came through the door. To me, that says a lot. Even if the greeter doesn't ask you if they can help you find something, all of a sudden they've opened up that door. It's much easier to ask someone for help when they're looking you in the eye than if they have their back turned toward you. I believe Joshua was aware of this. This store has never disappointed me. Always clean. Always have in stock what I'm looking for... which, trust me, in my case is saying a lot. Friendly staff always willing to help. I'm surprised nobody has reviewed it yet... "Even in winter an isolated patch of snow has a special quality." - Andy Goldsworthy read more

The people in the store are very rude and unprofessional one worker there named Freda is very rude and use profanity do not shop there top management need to look into getting new people with their store on improving on the customer service at this location read more

Great service. Great prices. Clean store. This store is probably one of the best because of their employees. They greet you and regularly check on on as you're shopping. They walk you to what you are looking for. Big 5 on average is 3 stars but because of the service they get a 4. read more

I use to shop here for hunting accessories. But whenever I come look at the firearms I usually get ignored. Today was no different. I stood in front of the gun rack waiting for assistance. 2 employees went back there. One to answer the phone and talk to a customer in front of me about the same ammo I was looking to buy. The other employee went to look at paper work then left. So I thought I would be able to get better customer service if I called the store. So I called and asked for the firearms department. I was on hold what seem like forever. Then when they finally answered they had an attitude with the way she answered my question. I'm giving 2 stars because at least she knew what she was talking about. read more

In Perris~~ This store does care about their customers~ no bathroom!!! I had to take my grand to a good business~ won't be shopping there anymore!! read more

Worst place for costumer service. I was looking for an official baseball for autographs and had to wait 10 minutes and no one came to help me so I left. I am going somewhere else to get what I need. read more

Store manager Margaret just cost Big 5 over $500. I went there to purchase a bike and accessories. I asked the "manager" about the cost for the bike to be assembled. She stated that the option is not available and the assembly is minimal. When I asked her exactly what type of minimal assembly was required, she became very frustrated. She ordered an associate to open the box and continued to make smart remarks to me. Finally, she announces that she is going to walk away in the same manor as a small child. I went to a different store and completed my purchase. I am not sure why she is a manager because her behavior and any level of professionalism is non existent. I would not recommend giving any business to this store due to its lack of respect for customers! read more

Went there looking for water shoes. They were the only place around that had any left. I had forgotten about this store. But they have great prices and customer service. Looking for any sporting goods definitely try this place first. I will be shopping here in the future for sure. read more

They do not know the law. The law in the state of California, and Big 5 policy is that to buy rifle and shotgun ammunition, you need to be 18, the legal age to purchase a rifle or shotgun. However this store manager doesn't know this, and doesn't care, as I was denied purchasing 5.56 ammunition, a rifle caliber. I tried to explain that I've purchased this before at this store, and the law is 18 for rifle ammunition, but she kept denying this and refused to sell me the ammo. I called other store locations to see what their policy is, and it is the same as the law, 18 to buy shotgun and rifle, and 21 for handgun. I will never purchase from this location again. I recommend traveling the extra 20 minutes to the Lake Elsinore store, they at least follow store policy and state law. read more

A young man by the name of Jesus was very friendly and helpful. He gave me helpful information when picking out a shoe that would best help me with running. He knew what he was talking about and didn't miss inform me. I will defiantly be coming here again. read more

Don't have tho much to choose from..they dont have alot merchandise that you are looking for

Man they are the best, I've bought just about all my training supplies from this place. I'm going to miss it, thank you.