After ringing up my considerable pile of goods the cashier(s) informed me that they didn't have any bags. I asked if they were sure that no bags existed anywhere in the store. They said, no. I walked out. This store lacks greatly in customer service and competent management. read more

SUPER rude manager, seems like she hates her life and wants to spread her negativity to others. I called in asking if they had bike shorts in stock and she basically told me to come in and figure it out on my own. They need to work on customer service. read more

the manager is rude, seems like she doesn't like her job or helping out customers when they need help. i went into the store looking for help and there was no one to be seen on the front and customers were just waiting to be helped out. the manager came out but not check how customers were doing or if anything was going on within the store. the store has great selection of items, however, their customer service needs improvement. read more

I had all but given up on sporting goods stores because they seem to be priced much higher than I could find online. This place seems to be the exception. I was looking for a pair of running shoes and my coworker told me to try Big 5, so I did. I have been in this store a few times now and always seem to find the things I am looking for and many of them on sale. Their bicycle equipment seems to be a bit lacking, but those things are better found in a specialty shop where they have a mechanic on staff. But for anything else this is your place. read more

This is in the Stapleton plaza with everything else, this one over by the Home Depot. I went in here looking for some new workout clothes. They had a huge men's selection but a very limited woman's section. I saw some stuff I liked just not enough to buy I guess. I did get distracted by all the workout items. I felt like it was "I saw it on TV" area. Every infomercial was represented in true form. We all we watched them and think they are the neatest looking contraptions. I have to admit for a moment I was thinking about buying, but common sense kicked in. I still might be back for the workout bands for fun. Good place to go for shoes, clothing, camping gear, fishing poles, and workout contraptions. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Denver, Colorado

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We encounter entirely a different customer service when we were there a few weeks ago. When we first enter the store, we browsed what we need to look for. Then one of the staffs approach us if we need any assistance from them. Perhaps by now, they are under a new management or a new manager etc etc... so the service was OK. Since we need certain items for camping and some shoes, we managed to get to choose and try on several shoe sizes that they have. They are attentive and offer us some suggestions with regards to the shoes we are looking for. All in all an OK experience shopping here. Hubs intend to return to this store in order to get more deals on what he needs be it sporting goods or his camping needs. That time when we were here we get good deals on the items we purchased. read more

This is the closest Big 5 - a place to go for random outdoor gear, weights, workout clothes. The selections are quite limited for all categories. The staff is decent enough, but not very interested in their work nor the store. Know what you want, watch the sales and get the thing you came for. read more

Hydi the store manager at the time i was there was extremely rude to me when I asked for help. also after check out she threw the receipt at me. very unprofessional. read more

This place is hit or miss but it is convenient so I keep coming back when I know exactly what I need. Finding it is another story. The front desk staff always seem to be engrossed in a super important conversation to correctly direct me to the right location. However the young guy in the shoe section is on his game and making up for his fellow employees lack of service these days by walking me around the store to find stuff. Size selection is often limited. Lots of smalls and XXL's but mid range is usually missing. They do often have deals on kids sports shoes if your not too picky on brand / style. My kids never mind the bad service as long as we walk out with Gator Gum or Big League Chew. read more

I went in for new running shoes. I asked Luis in the shoe dept for a size 8 in a particular shoe. He brought out that one and a similar one that was $5 less. I actually liked the second pair better! Great customer service. read more

This place reminded me of a smaller version of sports authority but with a wide selection of outdoor products. I am more than happy that we were able to find Captiva designs lightweight folding chairs... these chairs can cost up to $99 at other sporting good stores of course they are different brands but they serve the same purpose for a fraction of the cost. read more

Big 5 Sporting Goods - Captiva design lightweight folding chair - Sporting Goods Near Me - Denver, Colorado

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Worse customer service ever! Staff is led by example, meaning the manager was rude and didn't greet customers. Close to 10 employees standing around chatting with each other. No one bother to ask me if I needed assistance or had questions. Had to find someone to get key for dressing room. Then a male employee open the dressing room door without knocking. Good thing I was already dressed. Cashier was short, snobby and rude. NEVER GOING BACK read more

Wanted to buy some shoes but they didn't have my size in stock didn't know when they would get some in and wasn't very helpful as far as going the extra step to see if another store had any in stock definitely won't be buying anything from this store .Called in to get a weight bench and they had one in stock I asked them to hold it for me and when I went in the next day to buy it they had sold it was told by the manager he would try to find one at another store and he would personally go pick it up that was 3days ago and not even a phone call that's 2stirkes one more and I will never go back read more

I seen this store the last time I was in Denver, but didn't get to check it out. This time, we were able to check out the store. The store itself has a wide variety of items, snow skiing, baseball, weights, workout clothes, jackets, etc. Too bad the gentlemen at the check out counter was rude. We walked up to pay for our items, they continued having a conversation in a different language, never acknowledged us, just starting ringing our items up, and continued their separate conversation. I have never experienced such RUDE customer service. Looking back, I should have just walked out without purchasing the items ... I can easily go to Dick's or any other sporting store. I will not waste my time or money in this store ever again. read more

Everytime I am here I feel like I am going to run into all the staff sitting outside the entrance, smoking cigs and talking smack. The last two times I came, I did get a hello, which was more than I expected. The store is crammed with all sorts of sporting goods - from biking to fishing to camping to clothing and they are reasonably priced. The store, like a Walmart with its dim lighting, makes me aggravated. I will only come here if I know exactly what I am looking for... read more

I've tried to support this location as we live nearby, but come on! 5 employees dicking around when I was trying to purchase a big ticket item. One even looked at us and went back to doing nothing. Horrible customer service. Will be taking the long haul to Dicks or REI from now on. read more

This Big 5 is basically a "convenience" sporting goods store. If you need some tennis balls quickly, or if you desperately need some snow boots and quality does not matter, then you go to Big 5. The staff is not helpful, and often times does not even know their own merchandise. This is like the Wal-Mart of sporting good stores. read more

The only place open on New Year's Eve with the things we needed for a last minute trip to the mountains!

Great place. I bought my GSG StG 44 .22 rifle here. It was past the sales price, but they still honored it. Grant was great to work with.