My fiancè and I went to this store a little over a week ago (it was our first time here) to purchase new equipment because our gym had recently closed down. Our first initial impression was that it was a good store to choose some equipment from because of the variety. We found what we wanted, but they were out. They assured us the shipment was going to come within the next 48 hours and that if we wanted we could purchase a set before they get here (and before they were all gone). So we did.
The gentleman told us to wait a few moments for a couple to get checked out first and then he would take care of us after. However, when it came to our turn, and the gentleman who was originally helping us came to check us out, another employee (who helped the couple before us) told him no, and that we were returning customers that purchased product from him a couple days ago and that he would check us out.
This was obviously not true and pretty shady of him as we had never been there before. I assume they are commission based which could have resulted in this behavior. Just as a heads up, if you still go to this store, make sure the guy who helped you rings you up!
After that, we proceeded to check out and asked the the employee ringing us up if they had a different product in stock that we were looking for. He looked around and said no, and then found something else that was similar to what we were looking for. However, we wanted a specific product so l we said no thank you and moved on. He proceeded to say, "Well good luck finding anyone that has it, it's practically the same anyway." As if to be annoyed we didn't want what he was trying to sell us.
We finished checking out and asked again if we would hear from them when the shipment came in (because that's what we were told). But instead, he said, "well, we get pretty busy so you'll probably have to call us and check."
...ok, whatever. Our interaction was done and we left.
Come two days later (48 hours), we call and ask if the shipment is in to come pick it up, because that's when we were told it would be there. BUT, what we got on the other line was that the shipment wasn't going to come for another 5-7days at least. When we tried to explain our frustrations, the gentleman on the phone proceeded to explain that we (the world) were in strange times and the world is changing (huh?). Also that he would happily credit our money back because there are hundreds of other people in line to get it. I could think of a few ways to alternatively approach this situation to how it was actually handled; especially when someone's spending hundreds of dollars on equipment.
We understand that these are frustrating times, but none of the situations were warranted. read more