I will probably never order a bike through DICKS again. The process is absurd and frustrating…read more It's not that it takes 7-10 days to arrive. It's not that it takes more days to be built and that they only have a couple of builders. It's that I called to clarify the process, because the email messages were not clear. That took time. They said I'd be called when it had arrived and was ready to be built. I received a text it was "ready for pickup." I called to be SURE, because that's not what I was told would happen. The person was short with me a with frustration said, "they will call YOU." So more time, more waiting, more unnecessary confusion. 2 weeks later, I get a call that it will be ready in 2 days and that (again) they'd call. That day arrives, no call. So the following day, I call. To my surprise, the manager says to me that it's "no longer part of the system" because it's been too long. That "after 45 days" it's been removed and a refund submitted. Not only had it not been 45 days, but I had been diligent, and even treated like I was putting them out by checking in so much. I was incredibly frustrated with the manager and expressed that this was an error in THEIR SYSTEM they needed to address. She didn't want to hear me and continued speaking to me as if it was ME who wasn't there when I should be. She held it for me "as a curtesy" as if she was doing me a favor. Then on top of it, when I got the bike home, I realized one of the air caps wasn't there. A small issue, but still the icing on the cake after almost a month of back and forth. There is clearly a disconnect happening in this process, and the last thing most people will want to do is spend hundreds up to over a grand on a bike to deal with this type of nonsense.

A couple of days ago I went into the shoe department and had the pleasure of being helped by…read moreAntoine. He was professional and knowledgeable. In addition, he was also very personable and helpful. I really appreciated the extraordinary customer service!

This store has a great selection and plenty of room to wander. They carry many brands from Burton…read moreto North face and everything in between. I love that they have a sales and used section for great value. Service is friendly and not at all pushy!

I brought my bike here to get the tires worked on and to my surprise the tires and tubes are still…read morein good condition (despite the difficulty in maintaining air). The bike tech was not able to find any holes but I still chose to have them replaced. He also did a thorough inspection of the bike and found that a tune up wasn't necessary so I totally appreciate the honesty. He was able to ready my bike the same day so service is speedy as well. Take a moment and swing by Epic this time of year and shoppers will find some good deals on winter gear and equipment. I also found some new riding gloves for half off so I couldn't say no to a sale. Lots of gear to choose from and accessories are priced just right (and by just right I mean that Epic is very much in-line with that one popular online retailer). Epic is a nice place to shop and the staff are always available and frequently offer assistance. A-ok in my book so I definitely recommend to check out Epic Mountain Gear.

The staff here are very helpful and friendly. Recently brought my bike in here for a tune up and…read morethey walked me through everything they were going to do. The store is always clean and can usually find what I'm looking for!

I recently brought my daughter to this location to try out a bicycle. Since it was our first visit,…read moreI didn't realize we needed to ask an associate for assistance before she sat on a bike at the test ride station. She pedaled just a few feet when an associate by the name of "Eric Jensen" abruptly approached us and told us that customers aren't allowed to ride inside the store. While I completely understand and respect that policy, the way he addressed us felt unnecessarily harsh and startled my daughter. A kinder, more understanding approach would have gone a long way -- especially when speaking to parents and children. We left feeling discouraged by the interaction, which was unfortunate since we were genuinely excited about finding her first bike.

I happened to stop in to Sports Plus because I was just walking by. All of the off-season used ski…read moregear was 50 percent off. I needed to buy some basic skis to help my daughter learn, so this was the perfect opportunity to do just that. I got out with skis and boots for less than $200. And then I was the weird dude walking down Gaylord with skis on a 90 degree day in July. Big shout out to Kyle who was extremely helpful.

Really nice local shop. Staff is great extremely helpful. They sent me up with new skis and…read morebindings at a great cost.. highly recommended.

Spent a few hours in Monkey Sports on Saturday. They had an enormous selection of hockey skates and…read moregear. The staff were terrific and spent quality time assisting my family. The manager checked in with us more than once. Very knowledgeable and friendly. Strongly recommend Monkey Sports!! (Also..... great music playing in the background!!)

Have been out of hockey for years. Went in for some new…read moreskates and Kevin helped me out right when I walked in. He ran me thru all my options, and wasnt trying to sell me on the most expensive stuff. I ended up spending more than I was thinking but I got a better skate that fit me perfectly. He took the time and didn't make me feel rushed. Ended up buying a few more things to get back out there since it was a great experience

Lines are ALWAYS long, so if you can avoid peak times....definitely do!…read more I have been in a line of 6 people, haven't moved for about 8 minutes. Manager came up and looked at line. She help one of the 2 cashiers but didn't open or call to reduce line. It is Wednesday afternoon. Not a busy time and yet. Sigh. The merchandise is great.

I found what I needed for an African safari and the prices were very reasonable…read more Good quality and a large selection make Sierra a good choice for clothing and all kinds of gear.