Our family of five skiers has spent a lot of money with Epic over the years (three growing kids)! We've alway had a good experience until today, when I needed to exchange a set of brand new poles with the tag still on (just a tiny bit too tall for my growing teenage son, needed to exchange for one size smaller). My husband bought the poles last weekend, without me present, and of course he no longer had the receipt, as husbands are wont to do. I figured they have our purchases on file so I went in for the exchange. One staffer was super helpful, quickly grabbing a new set of poles in the size we needed. Unfortunately when the redhead went to do the exchange, she accused me of returning used poles because the rubber on the handles was slightly scuffed--I said no, they were just purchased last weekend and the tag is still on (with the snow was bad as it's been this year, we've hardly been up at all!). I said--that must be how you sell them, because you can see this new set I was just handed was also scuffed up on the handle. Of course after that she found the order (under my phone number not my husband's) but it feels pretty crappy to be accused of something when you're just a loyal customer trying to get the right size gear for your child. I have to say, I'll think twice before visiting this Park Meadows location again. Maybe Aurora will be better. read more

I had a fantastic experience at this location! Everyone is helpful, courteous, and truly knows their ski gear. I purchased new boots in August and returned on 10/26/2025 to get them heat molded. Jason greeted me right away with a friendly handshake and went above and beyond to make sure everything fit perfectly. He took the time to listen to my concerns about my right foot, explained the process, and made precise adjustments until the fit was just right. I learned a lot about my boots just from chatting with him--he's professional, knowledgeable, and genuinely cares about his customers. Service like this really stands out. Thank you, Jason, for getting my boots mountain-ready and making the whole experience enjoyable. I'll definitely be back and highly recommend this location to anyone looking for ski gear or expert service! read more

I booked my gear online for my trip to Keystone. Everything was ready as soon as I got there. Great customer service and expertise on fitting and how to use the gear. Returning was super easy. This is a very convenient location for the Keystone resort. I would highly recommend renting your year here. Save some money for the resort. read more

The service here was horrible. The woman who got my rental gear was patronizing, rude and did not want to take time with me to ensure I got the right equipment. She made a snide comment about my age. At the counter the guy was also rude. Why would anyone come here?? read more

I've been in twice and helped by Paul Rodriguez both times. He is just fabulous! First he helped me with a persistent flat issue that had frustrated me for month. The second time he helped me with a spoke issue on my relatively new rims. I can't tell you how much I appreciate Paul and Epic Mountain. They keep me rolling. Many thanks, Paul read more

Epic Mountain Gear - The amazing Paul Rodriguez!!! - Ski & Snowboard Shops Near Me - Lone Tree, Colorado

My review for this place will be a mixed bag. I liked that they had what I needed but I had to search the whole store by myself to find it. I was not once approached or asked by any of the employees if I needed assistance. They also have a weird sign on the wall that says do not touch the merchandise unless you intend to buy it. I also like how this location is next to the mall but dont get me started on how difficult it is to try to get to their parking lot. I would probably not return to this location unless I had no other choice. read more

Epic Mountain Gear - Bikes - Ski & Snowboard Shops Near Me - Lone Tree, Colorado

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Excellent experience today! Chris Mooney helped to fit new ski boots, and skis. His expertise, detailed care about what I needed, how my foot was feeling in the boot, and his recommendations were very helpful. He went above and beyond to make sure everything was perfect. I would request Chris specifically. Thank you Chris!! read more

I recently visited Epic Mountain Gear and received excellent assistance from Tyler, one of their snowboarding experts. He demonstrated a solid understanding of snowboard gear and provided tailored recommendations based on my preferences when sizing my boots. Tyler's friendly approach and dedication to customer satisfaction was evident throughout the experience. I highly recommend consulting Tyler for your snowboarding gear needs. He's a valuable asset to the team and made my shopping experience seamless even when it came to price matching. Also want to shout out Karen at Epic Mountain Gear for providing excellent customer assistance. I left the store with the right gloves and a 50% lift pass coupon thanks to her. Karen is another great person to see at Epic Mountain Gear! read more

Wow!!! Tyler B. in the snowboarding section was awesome! He let me try on multiple pairs of boots and knew exactly how each one would fit and what would be best for me. Even though there were other customers, he was super nice and made me feel like I had his full attention. Thanks to him, I found the perfect pair of boots and feel ready to hit the slopes. If you need snowboarding gear, Tyler's your guy! read more

This place won't let you rent gear for your kids without divulging all your child's personal information. This is unreal.

Boot technicians were rude and unhelpful, terrible mood. Walk in wait was 2.5 hours and they wouldn't answer simple questions I had. Sat for 30 minutes before finding out how long the wait was. Go somewhere else. read more

WOW! WOW! WOW! What a great experience we had shopping here! It all started when we called over to find a specific size in some Burton blue Bibs that the Aurora Epic store did not have. The phone service was great, and Lone Tree found my size. We left Aurora after felling misled and not getting good customer service, and made our way to Lone Tree. We came for Snow Bibs, Snow Jackets, Bindings, Gloves and some other accessories (and even stuff we didn't know we needed). The apparel selection at Lone Tree was fantastic! They even have a huge sale and clearance section upstairs. We weren't there for boards or skis, but they definitely had the best selection we've seen. The layout of the store was so nice and organized, and felt big and open. We love the mask policy, and felt safe to shop. We were greeted by friendly people at the front, and then the Star of the show came out on the floor to help us, Judy! Judy was that sales person that knew just how to be with people. She was personable, informative, funny and so so so helpful. She hung with us, but never made us felt pushed or crowded. She was there finding sizes, and options based on what we wanted. She took us all over the store based on every little need. She helped us think of things we didn't think of... like trying on the jacket with the gloves, to make sure we were sealed up from the snow. After having such a negative experience at the Aurora store, we are beyond grateful we made our way to the Lone Tree store. We left with everything we came for, and more! If you're in need of any snowboarding or ski apparel or gear, this is the place, and Judy is your Gal!!! read more

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Be prepared to wait, be ignored, then only to find out they are all out. But feel free to drive across town and check our others stores or just come back tomorrow. Really ! Do better ! Say hello and acknowledge a waiting customer. Call the store for me or offer other solutions which anybody could figure out. Shop elsewhere your your snowboarding needs. I went to B C Surf and sport and had amazing customer service. They are my go to now ! read more

Not a real ski shop, went to have a ski boot buckle replaced, they told me they didn't have parts for that. What kind of store that sells ski boots does not have repair parts? read more

Within 24 hrs of our poor initial experience and review I received a phone call from Preston who apologized for our experience and offered to get us in, whenever we could come back, to make it right. When we came in we received excellent service-great communication about our options, adjustments as needed, and very friendly. Chris was fantastic! Thank you Preston for owning the mistake and going beyond to make it right. Definitely willing to return in the future. read more

Derek in the junior trade in program was awesome! He was super kind, helpful, and knowledgeable. We had some issues with the Littleton location helping fit my daughter correctly and having sizes we needed. Derek got us all squared away, in and out quickly, and even threw on some wax quickly. read more

I have only had great experiences at this location. Tons of selections. Karen was incredibly helpful in helping us find gloves and goggles and went above and beyond to make sure we found what we needed. Great customer service overall. read more

I'd been looking for some snowboarding gear at a few stores in Denver (Christys and other Epic Mountains mostly) and had average to below average experiences. That all changed when I visited this store - great selection and excellent customer service. I worked with Tyler in the snowboard department and he was fantastic. He took the time to give me a full tutorial on boots, bindings, and boards. He helped me try on a handful of boots and bindings and went searching for the best fit and best price. Since there wasn't a board that fit me perfectly, he recommended some other places to check out and also reserved one for me at their location in case I was unsuccessful. I never once felt pressured to purchase anything, but I did anyways since I felt so confident after all of the instruction from Tyler. Highly recommend visiting this store, especially if you're in the market for snowboard gear. read more

Drove 30 min here because the employee I spoke with told me the kids bikes were running a 30-40% off sale. When I got there there were only 6 bikes for kids, none for sale and none under $450. When I told the front how I went out of my way because an employee misled me all they responded with was "we do not know who that employee is, sorry". Was going to buy new boots and goggles from here too but will not be going back after that experience. read more

Place has gone downhill. Junior trade in is rude and condescending. I question whether staff has relevant skills knowledge. Basically just plug in height and weight and give you whatever they have in stock. read more

Great customer service with no ski guy attitude. Faster processing than any other rental I've frequented and better priced than competitor across the street. We had an issue at the slope where the boot didn't fit into the bind. It was frustrating, but a rep calmly and promptly walked me through adjusting over the phone. They also made it right when we returned the skis. It's possible this binding issue was not epic's fault and adjusted during our travel. Either way, they handled this issue with diligence and class. I'll go there again. read more

Just did our 4th junior trade-in in 4 years and now that my child has moved up in skill set, the gear needed to match the level, our guide, Derek, was crazy knowledgeable and helped narrow the options to a manageable selection process and he was incredibly patient with us. He answered all of our questions. The next time I go, I'm asking for him by name. Thanks again! read more

Horrible service from wait times to check out. Manager was literally arguing with customers with a take it or leave it attitude. Avoid this place. read more

Honeslty it's take it or leave it service here I accidentally got the wrong size helmet and told them I couldn't even wear it when I got to the mountain I ended up leaving it in the car for the rest of the day because it didn't fit with all my gear. I asked if I could exchange it because I didn't even wear it I put it on with everything else and it didn't fit. I understand I should have just brought my gear in with me but I unfortunately didn't. 300 dollars down the drain. Would appreciate more understanding from a company will not be coming back to them. read more

Epic Mountain Gear - Brand new never worn. This company was very disappointing - Ski & Snowboard Shops Near Me - Lone Tree, Colorado

I had amazing service from two different women. They search out for items they had seen on sale! That is customer service. Hope was also amazing at helping us find items for new adults. I wonderful experience. read more

Denver Colorado does not have a mask mandate. Yet you cannot shop at the store if you do not wear a mask i've had all three shots. What's the use of wearing a mask at all when I have three vaccines I will no longer be doing business with this company are usually spend two or $3000 a year for each of my kids for their ski gear. Very disappointing !!!! read more

Extremely helpful and informative staff. They took their time to ensure I felt comfortable in my ski boots and explained things very well. Would highly recommend! read more

I came to try on some ski boots. The person who greeted me asked if I had an appointment. I said no, I don't. He replied that somebody would be available one or two hours later. I wanted to see their inventory, so I went where the ski boots were. I only saw one person working with the customer, and then after that, it was nobody else. I waited for 10 minutes thinking that somebody would come back and ask me for anything, but nobody did. Nobody told me that I had to make a appointment only. Or if I knew my size already and what I want to buy or if there's anything else somebody can help me with. Obviously good businessman cannot recognize the high time and went to bring more people for a boot sizing. And obviously, boot sizing is rocket science. read more

Derek at epic Mountain was super epic! They should call it Derek Mountain instead of epic mountain! He helped out my two teen daughters, my wife, and I with a great attitude and not pushy to get anything more than we needed! We will definitely be coming back because of his service! God bless you all, God bless you my brother Derek! Great service! read more

Charlene! What a manager! Good luck Vail corporations. She called you out big Vail Corporation! This ain't her job. Not not her policies! She's not worth the $18-20 an hour. Vail- Your happy to sell my son thousands of dollars in gear and offer to wax it for him. He gets his brand new board waxed and you won't let him pick it up because hes 17? She said government regulations! Ha. Show me and I will beg for forgiveness with my whiney ass tail between my legs for being such a grump. This is nothing more than bushleage corporate policy. It's fine if that's your policy. But don't sell him anything or offer something that's going to inconvenience a parent. If he brings it in if it's going to require a guardian to pick it up don't admit it. I've spent tens of thousands with you guys. You guys run a good business. Charlene sucks and this policy a Response to Leslie. Leslie. Your point is understood. Don't talk legal language to me. If your goIng to require someone older than 18 to pick it up. Then don't contract them in the first place. Adults were no where involved in this transaction from start to finish. If you require an adult to finish the transaction don't start it without an adult present. And I will still request please post the regulation on this site for all to see. Still not believing you. read more

Great prices, great inventory of ski gear, but the wait for service is ridiculous. Every time I go to ski shop I know I'll have to wait 20-30 mins to get help. read more

We rented some skis from epic and things went rather well. We got in and out in under 15 minutes. They did have a little problem with our reservation but nothing major. I liked that we could order ahead of time to pick up later. Price was best I could find in the area. read more

A huge THANK YOU goes out to Bowen for going above and beyond to help get into some new ski boots on very short notice. He helped us with courtesy and professionalism that will bring us back to Epic again. read more

Today I had a turn-around experience! We had appointments to get skis and boots for my three kids, but the first employee must have been a new-hire because he was clueless and not helpful at all. But I applaud and give a huge THANK YOU to Chris is the ski equipment department who totally turned around our experience! Chris was knowledgeable, extremely courteous and patient, and very helpful getting everything my kids needed. Chris took the time to verify that my three kids had the right sized boots and skis...I really appreciate an employee who takes the time to get it right, even if it causes him more work! Because of my experience with Chris' service, I will be coming back to this store. read more

We were those people and showed up 15 minutes before closing to purchase ski boots. Nic waited on us and was awesome. He measured my sons foot and offered several choices for Josh to try on. He did not hurry us and carefully explained the advantages and disadvantages of each. After we choose a pair he talked Josh through ways to break them in quickly. The whole experience-was positive and we would highly recommend Nic and Epic Mountain Sports! read more

11/10! I spoke with Hunter. He was very helpful and answered all my questions being my first time going up to the mountains. Being brand new at it, it can be a little daunting and he simplified it for me. I believe he had my interest at heart and not just said "you need this or that" rather he explained why I would need certain gear and what my options would be. He treated me so well I would send anyone to go see him at Epic Mountain Gear by Park Meadows. read more

Larry is incredible help in the ski boot department. He explains everything you need to know and more. Definitely recommended them.

The customer service here is GREAT! I took two separate trips, the first time Karen helped us. She greeted us immediately when we walked in, and made sure we were taken care of. Hope did the same the second time I came in for something. These people are so friendly, I definitely plan to come back to make more purchases! Thank you Karen and Hope!! read more

I've had a tough time with ski boots for decades. I want to thank Jason for working with me getting me in best ski boots yet, and custom fitting them to my feet. Really appreciate it! read more

Had a problem with a recently bought snow board. Geoff the manager in Lone Tree was a real stand up guy and took care of the situation. Great customer service skills and made us feel like truly valued customers! Highly recommend!! read more