First I had to call and ask a question of the pharmacist. After 20 minutes nobody picked up the…read morephone. Then I called the Walgreens manager to get a hold of a pharmacist for me. I waited for 15 minutes, they never picked up the phone. Once I got there one of my prescriptions was transferred to another store by the pharmacist. He said it would be ready that night. He said it would be a 20 minute drive. That was OK. I needed it. The next day I drove to get my medicine it had not been transferred. All they had for me after all this driving and waiting is a simple "sorry". Well, sorry doesn't cut it. I like Walgreens, but this one has terrible customer service. What a waste of an hour and a half of my life.

Really nice staff. They were very helpful in getting us what we were looking for. And we were outta…read morethere in no time. Thanks!

The cupboards are BARE..... seriously, the shelves are totally enpty; even entire rows are empty…read more Are they closing or what??

The pharmacy refuses to answer the phone and I am housebound and cannot drive. Very frustrating…read morewhen I have a question or need to know why my prescriptions aren't ready on time. And when I did ask in person, a pharmacy worker nearly bit my head off with her attitude and answer.

This Yelp listing makes me so sad. The photos are from pre-lockdown times when Sisters Drug was a…read morelovely gift shop as well as a pharmacy. Clearly they don't have the resources nowadays to comment on mean reviews or to modernize their computer system. I am so grateful that they are still in business if only a shadow of what they once were. They are the only pharmacy left in town and they TRY. I have driven the 20 miles to the next closest pharmacy and had the same experience there that Andie C had in Sisters, except that I was left with the choice of driving 40 miles home and back or hanging out in another town with nothing to do but wait for the pharmacists to catch up.

Ineptitude at its finest. My doctor sent two prescriptions first thing this morning (around 9:30…read moream). It's 3:06 pm and they STILL don't have one of them ready. They claim they never received it from the doctor. I drove back to the doctor's office and got a hard copy only to have the doctor show me the confirmation that BOTH were sent this morning. I came back to Sisters Drug and handed the copy directly to them. After waiting in line yet again, the lady behind the counter tells me "they still haven't sent it in." Ummm...I handed it directly to you a few minutes ago!! For the love of Pete?! I know they're busy with a lot going on but how inept are they? You don't remember me handing up a piece of paper literally moments ago?! I asked if they could please rush it as I was supposed to start taking them this morning. I was told it would be at least 30+ minutes. I asked to speak with the pharmacist, a manager, someone who could actually assist me. The pharmacist comes to the counter and says he can put it to the front of the line & the receptionist says it already is. I ask, "the front of the line is still going to be 30+ minutes?" What a joke of an organization. If I had any other choice I'd run there now. Unfortunately, I don't have the means to drive to Redmond or Bend. SISTERS DRUG IS SUBPAR AT BEST. I'd give ZERO stars if I could.

My husband and I went into bi mart at 5pm on a sunday 10-19-2025. We seen someone right away to…read morehelp us open the display case so we could get our cards...Birthday gift for grandson.. the guy said yes he could help as he opened the case he scolded my husband and myself..quote " do you know what my biggest pet peve is ? It's people who ask me to instead of asking people who work in that department for assistance. There people who get payed to help you " I was really surprised by his attitude caught me off guard. I ask him if he got payed...he said "yes to be a manager " Must have caught this manager on a bad day. Geez !!

The associates will go out of their way to help you figure out what you need to do as far as…read moregetting hunting or fishing licenses or fishing tags hunting. They are knowledgeable and friendly.

Poorly organized and understaffed. Nice people but clearly needs more help…read more I recommend the Quest in the other Safeway on 3rd street. Faster service with an appointment. I have been to this one multiple times over 2 years and never got out in less than 30 minutes even with an appt. In fact it seems to be getting worse.

My prescription was called in last night by my doctor. 5 pm today they haven't listened to…read morevoicemail and tell me that the prescription was called somewhere else. Major attitude and rudeness. I double checked the phone #, which was correct. My doctor called again. Rude to my doctor when she called the prescription in again, and then admitted it was in the voicemail but they didn't listen to it. Rude assistants and pharmacists that apparently don't think voicemails should be checked. Then after they have my prescription at the register make me wait until the entire line that formed (after I waited in line twice because they didn't do their job) was cleared before they called me up. Horrible experience. I'm really glad that they are not my regular pharmacy.

Don't like one guy, manager lady with moustache was mean. front desk lady was super awesome though…read moreso bonus points for that

I have to start out by saying that this place is a little bit odd. Call it ignorance on my part -…read morefair enough. This is a small sort of department store, sort of a mini-Fred Meyer with zero glamour. That said, they have never let me down, I've always found what I was looking for. But, there is absolutely no fluff. This is a member based store, but non-members are allowed. I do not have a membership, not sure what you get with it, but it only costs $5. Full service with a pharmacy. Great selection of small appliances and local beer. (That is an indicator right there of what my focus is). Prices are good, as good as any other in town. The store itself has zero sparkle, looks a little tired, but a solid selection. Always plenty of parking, the staff working the store are very nice.

Although it was a bit frustrating that they don't answer their phones, it's understandable because…read moreof how shortstaffed they are. That being said, I am tremendously grateful for the work they're doing in the Pharmacy as well as the floor staff.. they always greet you when you walk in and Bob is my particular favorite. They have a reasonable selection of wine, And regular discounted items. Good energy a good environment. I would recommend this particular Rite Aid over other Rite Aid in Central Oregon.

Shout out to Stephanie and Cassie working august 21, 2023. Exceptional, kind customer service…read more Appreciate both of you and your help! Thank you for going above and beyond. Give them a raise! You want to keep them!

Fabulous and on point for service, selection and value, every single time especially with my Brand…read morename prescriptions. Thank you for help with keeping me healthy!! The staff is super friendly and helpful as well!!

I love having a small, local pharmacy that cares about its customers. Pharmaceuticals has been a…read moretough business to be in since the pandemic; so much has changed within the medical profession. I say be kind and patient and understanding when Westside explains why they cannot fill a prescription or cannot obtain access to certain medications. Thank you Kristen and Westside staff.

Always cheerful and take care of your needs. They review all new prescription and contact physician…read moreif new prescription can react to an existing prescription! I can only recall one time I wasn't able to pick up my prescription due to being out of stock. When I lived in Eugene my scrips were always delayed. Moving 45 miles out of Eugene not only am I blessed to be back in the country and that a small home town pharmacy runs circles around big corporate pharmacies. God Bless rural America Chad

They are always kind, helpful, and supportive. They have recently remodeled so there is a great…read moreselection of many different products! The prices are about standard for anywhere else in town but they may have an OTC med that you can't find anywhere else. It's a wonderful asset to our small town!